--- title: "Servetel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Servetel Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/198854/Servetel/" page_type: "product" language: "en" --- # Servetel Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Servetel ## What is Servetel? Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, Ace-X hosts powerful products, including: -Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. -Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. -API Connect: A unique communication API suite to assist communication needs for mobile and web applications. -Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner. These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey. ## What is Servetel used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Servetel?[Manage this product listing](https://www.g2.com/products/servetel/claim_requests/new?auto=true) ## Servetel Overview Updated September 2026 AI summary Servetel provides cloud-based communication tools for businesses of any size needing call center, IVR, and multichannel management. It offers call routing, automatic distribution, real-time monitoring, and SMS marketing, with options for CRM integration and analytics. Teams can deploy Servetel on web, SaaS, or mobile platforms, and benefit from onboarding support and third-party integrations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Servetel 3.4 (5) VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price Contact vendor Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (5) Ease Of Use 4.1 (973) Value For Money 3.2 (5) Value For Money 4.2 (796) Customer Service 3.0 (5) Customer Service 4.0 (768) ## Servetel alternatives [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [DCDial](https://www.capterra.com/p/186810/Could-Call-Center/) [0.0](https://www.capterra.com/p/186810/Could-Call-Center/#reviews) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/186810/Could-Call-Center/) [Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/) [3.9 (26)](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 65% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/) [3C Plus](https://www.capterra.com/p/219652/3C-Plus/) [0.0](https://www.capterra.com/p/219652/3C-Plus/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219652/3C-Plus/) ## FAQs about Servetel Overview ### What company size and specific industries is Servetel built for? Servetel is designed for startups, small and medium-sized businesses, and enterprises. It targets organizations across different company sizes rather than a single industry, making it suitable for companies that need a communication or telephony solution at any growth stage. Features and Usability ### What are the key features of Servetel? Servetel offers call center management features such as automatic call distribution, call routing, IVR, ring groups, call transfer, and queue management. It also includes call logging, call recording, real-time monitoring, reporting and analytics, CRM, chat/messaging, SMS marketing, and third-party integrations for multichannel communication. Integrations ### Which third-party tools and platforms does Servetel integrate with? Servetel integrates with Zoho CRM. This native connection links Servetel to a widely used customer relationship management platform, supporting contact and sales workflow connections within the same system. Getting Started and Support ### What training and onboarding options does Servetel offer? Servetel provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced learning and feature lookup. Getting Started and Support ### What customer support options does Servetel offer? Servetel provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep. No reviewer feedback about support is available here, so support quality, response times, and common issues cannot be described from user sentiment. These channels are the only confirmed support options listed in the catalog data. ## Features AI summary Based on 181 IVR reviews Capterra reviewers highlight these as the features buyers value most when choosing Cloud PBX software: - **Call Routing** (**59%** of reviewers rated this feature as critical) - **Communication Management** (**52%**) - **Caller ID** (**45%**) Servetel supports **Call Routing** and **Communication Management**, giving teams the tools to direct incoming calls efficiently and manage business conversations from one system. However, it does not include **Caller ID**. Instead, it offers **Call Center Management** (**47%**), which can help businesses handle higher call volumes, organize agent activity, and maintain better oversight of customer interactions, allowing teams to manage communications more effectively as they grow. Call Routing 2.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Communication Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Call Center Management 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Activity Dashboard 1.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Recording 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Servetel 49 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For Call Centers: Designed for call centers - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Labor Forecasting: Predict labor requirements based on past and present data/trends - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Survey/Poll Management: Create and administer polls and surveys - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 3.4 (5) 3.4 Based on 5 reviews ## Pricing Value for money 3.2 (5) ### Starting price Free trial available Value for money 3.2 (5) 3.2 Based on 5 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (5) 3.0 Based on 5 reviews ## User reviews Overall rating 3.4 Based on 5 reviews Filter by rating 5(2) 4(1) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent AC Abhishek C. MD Banking ### "Unprofessional Team" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 11, 2023 Beware of the 'new' Servetel. It is extremely unprofessional. We had a wonderful experience with Servetel for 3 years. However, they suddenly informed me that they will disconnect my current plan 2 months before the expiry and quoted a price which was 8-times that of the price of previous plan. When I protested that the price escalation is too much and that they cannot discontinue a plan before its expiry, they immediately terminated my services. Fortunately it is easy for us to switch, and we did that immediately. But it left a very bitter taste nevertheless. Pros Reasonable features. Nothing extraordinary though Cons Extremely unprofessional team. They can increase prices by 5-10 times and disconnect services even if you have paid plan running. Switched from [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) Knowlarity also increased its prices in 2019. But they did it far more professionally compared to Servetel Reasons for choosing Servetel It was the cheapest service at the time. But currently it is the most expensive hosted PBX. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IS Ishaan S. Marketing Manager Recreational Facilities and Services ### "Effective Solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2023 Pros I have been using Servetel's contact center solution for over a year. It has been a very wholesome experience till now. The features provided with the solution are handy and have helped us increase our business efficiency. The good part is every feature in their tool can be used provided you wish to utilize it. The account managers are accommodating and describe each step very clearly. Cons The updates are delayed, if we could get more business-centric feature releases that would be great. Not complaining as they already provide multiple features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Manoj Kumar S. CEO Electrical/Electronic Manufacturing ### "Easy to Use Product & Good Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 11, 2023 As per their reputation, I would recommend Servetel for calling solutions. Pros Fast with their responses when it comes to support. Cons Nothing as such however sometimes a few minor bugs cause operational issues but that gets resolved on time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LR Lakshmi R. HR BUSINESS MANAGER Education Management ### "Disappointed !!!!Very Unprofessional" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 10, 2022 Terrible support, No response when youw nat to discontinue. Wont recommend it to any company, incase if you don't want to go ahead after trial they wont care to respond to even your calls!!! Very very unprofessional.... Pros Nothing at all . Terrible network ,terrible service. Cons Worst response from the team after taking our money. We have only used their product for trial period they needed half payment for that . WE requested for discontinuing the services ,its been a month. They have stopped responding !!!!WE need a refund !! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Raju R. Project Manager Health, Wellness and Fitness ### "IVR by Servetel - what you see is what you get" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 13, 2020 Good product overall, suits best to our environment. People who i coordinated with in this firm did a good job despite it being a lockdown. Implementation was smooth and simple. Pros Ease of use and implementation. The product was very use to implementation and it's also easy to use. Cons I havent found anything that's a show stopper as of now. Reasons for choosing Servetel Priced competetively while features remain the same. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 29, 2020 We are happy to serve you! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.