# Servetel Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Servetel Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more.

Source: https://www.capterra.com/p/198854/Servetel/alternatives

---

# 

 Servetel Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Servetel

## What is Servetel?

Servetel (by Acefone) founded in 2017, is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, Ace-X hosts powerful products, including: -Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform. -Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity. -API Connect: A unique communication API suite to assist communication needs for mobile and web applications. -Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner. These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey.

## What is Servetel used for?

[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/)[Call Center](https://www.capterra.com/call-center-software/)

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Servetel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.servetel.in&name=Servetel)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Servetel

3.4 (5)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

Contact vendor

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.6 (5)

Ease Of Use

4.0 (951)

Value For Money

3.2 (5)

Value For Money

4.2 (774)

Customer Service

3.0 (5)

Customer Service

4.0 (746)

## Servetel alternatives

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

[3C Plus](https://www.capterra.com/p/219652/3C-Plus/)

[0.0](https://www.capterra.com/p/219652/3C-Plus/#reviews)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/219652/3C-Plus/)

Highest Rated

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)

[4.7 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/)

Starting price

$40.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/171265/ZIWO/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Center Management

2.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Routing

2.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Activity Dashboard

1.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Notifications

3.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Call Recording

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Call Transfer

1.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

Servetel 47 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Plan and strategize marketing campaigns

Communicate using direct chat or messages within the system

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Assign working shifts or tasks to employees based on their availability

Tracks metrics that provide insight into how a user interacts with any interface or product

Designed for call centers

A call center that primarily receives calls, typically customer service focused

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Predict labor requirements based on past and present data/trends

Ability to chat online in real time

Agents choose who to call and when

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

Electronic coupons delivered to a mobile device that can be exchanged for a discount

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A call center that primarily makes calls, typically sales focused

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Enable custom polls/voting to facilitate decision-making or increase engagement

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Active monitoring of systems, applications, or networks

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Send individual or bulk text messages at predetermined times

Send promotional campaigns or transactional messages via text messages

Create and administer polls and surveys

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

3.4 (5)

3.4

Based on 5 reviews

## Pricing

Value for money

3.2 (5)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

3.2 (5)

3.2

Based on 5 reviews

## Integrations

[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.0 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.0 (5)

3.0

Based on 5 reviews

## User reviews

Overall rating

3.4

Based on 5 reviews

Filter by rating

5(2)

4(1)

3(0)

2(1)

1(1)

Mentioned topic

Sorted by most recent

AC

Abhishek C.

MD

Banking

### "Unprofessional Team"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 11, 2023

Beware of the 'new' Servetel. It is extremely unprofessional. We had a wonderful experience with Servetel for 3 years. However, they suddenly informed me that they will disconnect my current plan 2 months before the expiry and quoted a price which was 8-times that of the price of previous plan. When I protested that the price escalation is too much and that they cannot discontinue a plan before its expiry, they immediately terminated my services. Fortunately it is easy for us to switch, and we did that immediately. But it left a very bitter taste nevertheless.

Pros

Reasonable features. Nothing extraordinary though

Cons

Extremely unprofessional team. They can increase prices by 5-10 times and disconnect services even if you have paid plan running.

Switched from

[Knowlarity](https://www.capterra.com/p/240811/Knowlarity/)

Knowlarity also increased its prices in 2019. But they did it far more professionally compared to Servetel

Reasons for choosing Servetel

It was the cheapest service at the time. But currently it is the most expensive hosted PBX.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IS

Ishaan S.

Marketing Manager

Recreational Facilities and Services

### "Effective Solutions"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 23, 2023

Pros

I have been using Servetel's contact center solution for over a year. It has been a very wholesome experience till now. The features provided with the solution are handy and have helped us increase our business efficiency. The good part is every feature in their tool can be used provided you wish to utilize it. The account managers are accommodating and describe each step very clearly.

Cons

The updates are delayed, if we could get more business-centric feature releases that would be great. Not complaining as they already provide multiple features.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MK

Manoj Kumar S.

CEO

Electrical/Electronic Manufacturing

### "Easy to Use Product & Good Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 11, 2023

As per their reputation, I would recommend Servetel for calling solutions.

Pros

Fast with their responses when it comes to support.

Cons

Nothing as such however sometimes a few minor bugs cause operational issues but that gets resolved on time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LR

Lakshmi R.

HR BUSINESS MANAGER

Education Management

### "Disappointed !!!!Very Unprofessional"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 10, 2022

Terrible support, No response when youw nat to discontinue. Wont recommend it to any company, incase if you don't want to go ahead after trial they wont care to respond to even your calls!!! Very very unprofessional....

Pros

Nothing at all . Terrible network ,terrible service.

Cons

Worst response from the team after taking our money. We have only used their product for trial period they needed half payment for that . WE requested for discontinuing the services ,its been a month. They have stopped responding !!!!WE need a refund !!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RR

Raju R.

Project Manager

Health, Wellness and Fitness

### "IVR by Servetel - what you see is what you get"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 13, 2020

Good product overall, suits best to our environment. People who i coordinated with in this firm did a good job despite it being a lockdown. Implementation was smooth and simple.

Pros

Ease of use and implementation. The product was very use to implementation and it's also easy to use.

Cons

I havent found anything that's a show stopper as of now.

Reasons for choosing Servetel

Priced competetively while features remain the same.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 29, 2020

We are happy to serve you!

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)