# Acute Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Acute Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more. Source: https://www.capterra.com/p/198855/Acute --- # Acute Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Acute ## What is Acute? Collect feedback directly in your website and analyze it to gain valuable insights. ## What is Acute used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Acute?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://getacute.io&name=Acute) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Acute 5.0 (9) VS. [4.7 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $25 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (9) Ease Of Use 4.7 (10,437) Value For Money 5.0 (9) Value For Money 4.5 (6,476) Customer Service 5.0 (9) Customer Service 4.5 (5,784) ## Acute alternatives [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (43)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/198855/Acute/alternatives/) ## Pricing Value for money 5.0 (9) Free Version Basic $25.00 Per User,Per Month Value for money 5.0 (9) 5.0 Based on 9 reviews ## Support, customer service and training options Customer Service 5.0 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (9) 5.0 Based on 9 reviews ## User reviews Overall rating 5.0 Based on 9 reviews Filter by rating 5(9) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Co-Founder Internet ### "Best place to manage feedback if you use Intercom and/or Github" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2023 Great team. Great software. I'd love to see what's next. Pros It maps the relationship between people and issues for us in a perfect way. It integrates with both Github and Intercom and maintains that layer in between. It's amazing. Cons Nothing much. The team has been improving the software relentlessly based on our feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VN Victoria N. QA Program Development ### "It's very simple and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 8, 2020 Pros I'm from Brazil and most of our costumers don't speak English, the support has been amazing because they could translate to portugues the basic part that our user could undestand and interact with and alredy implemented another feature that we requested to turn our interaction with our costumer more dynamic. I like a lote how simple it is, has just the necessary to get our costumers feedback and answer them back. I'm pretty happy. Cons That don't have support to portugues all over acute, yet! 😉 Reasons for choosing Acute Because was simple with just what we need, and with a good price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Baird H. Founder Information Technology and Services ### "Great tool for collecting feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 30, 2020 Pros The integration with Intercom is key for us because that is how we primarily interact with customers. Now, customers can easily submit feedback requests from the same place where they ask support questions. The public roadmap link feature is great as well to send to customers for requests. Cons I would like to be able to tag users by username in conversations. That's about it! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Amy S. Co-founder Computer Software ### "Acute eliminates all guesswork on our end and helps us quickly visualize what users actually want" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 13, 2020 Acute is a light in the dark when it comes to running a SaaS. As an early-stage business, there are so many things we could be working on next. The challenge is working on features that multiple users actually want and will use in the future. With Acute, we’re able to aggregate all our customer feedback in one place and share it with all users directly in-app. Being able to quickly 1. view our highest demanded features, 2. see who voted on which feature, and 3. sift through paying and non-paying customers has been a game-changer. Our weekly planning sessions have gotten SO much easier since we started using Acute. Pros Great, easy-to-navigate user interface. Lots of customization options for the widget (multiple colors to match your brand, modal option if you don’t want a sticky side tab). Straightforward set up for both the widget installation and the Intercom integration (much less painful than what I was expecting!). Fantastic customer service — Alexandra promptly guided us when we ran into a few issues. The team in general is also very responsive to feedback and feature requests. They’re proactive about continuously improving Acute and making sure that you’re getting enough value out of the product. In one case, I asked for spacing in between paragraphs, and they shipped that functionality out the next day! Cons Don't have any cons that I can think of so far Switched from [Trello](https://www.capterra.com/p/211559/Trello/) The biggest issue for me with Trello and other customer feedback tools is that they ask our users to do too much — they have to 1. navigate to a page outside our app and 2. often need to have an account on that service to leave feedback. With Acute, our users can directly leave feedback on our site and don’t need to set up an external account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LV Larry V. CTO Computer Software ### "Great feedback tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2020 Pros Easy to implement, the onsite widget is super clean and intuitive. Does exactly what you need it to without clutter or unnecessary bloat. Cons Being to moderate and update feedback items easier/faster would be nice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Matthew J. Co-founder Information Technology and Services ### "The best product for capturing feature requests and keeping users up to date" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2020 Acute has been great for helping us capture and prioritize user feedback, and stay focused on the features that have the biggest impact for our product. Our users love it too. They are super engaged in posting new requests and voting on others. Pros It's super easy for our users to add feature requests and upvote others. They actually use Acute - unlike other similar tools I've used in the past that are clunky for the user. It also sends out updates to users when we start working on a feature they submitted so it's quick and easy to keep everyone up to date. Cons Would be great to have a few more integrations such as with Clubhouse and others, but no other cons that I can think of. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) It made it easier for us to share with all our users and they could submit and vote. Alternatives considered [Canny](https://www.capterra.com/p/161103/Canny/) Reasons for choosing Acute Ease of use for our users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jay T. Founder Computer Software ### "Flawless app + Superb support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2020 Acute allowed me to dive into the mind of my customers without being too pushy with them for feedback. I find that customers are way more open to leaving feedback if it's on their own accord vs. if I bug them for it. Pros The support is, first and foremost, top-notch. \[SENSITIVE CONTENT HIDDEN\] is truly attentive and extremely responsive. If you have a feature request or question about the app, just email or @ her directly on Twitter, and she'll respond quickly. The software is extremely easy-to-use and intuitive. I especially like the fact that you can assign weightage to the feature requests based on MRR. Cons Mobile support remains weak, but I'm sure it will be rectified in due course! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Samy D. Founder Online Media ### "Acute will make you more effective and your users happier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2020 Acute makes it easy to collect and prioritize feedback, which in turns makes our users happy and less likely to churn. Pros What we like the most about Acute is the ability to easily prioritize feature requests depending on the number of users asking for it, its impact on the conversion rate, the time it'd take to implement it, etc. It's a killer feature and as far as I know no competitor offers it. This really changes how we prioritize things and takes the guess work out of organizing the product roadmap. We also like the Intercom integration, it makes it seamless to collect user feedback from the Intercom widget as well as conversations with users. Finally, the team is hardworking as proven by all the new update every now and then, and the support is responsive and open to suggestions and feature requests. Cons I can't think of anything deal breaking. There were some minor display/UX issues that the Acute team has been very responsive in fixing. Alternatives considered [Canny](https://www.capterra.com/p/161103/Canny/) [Upvoty](https://www.capterra.com/p/190497/Upvoty/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sergiu C. Managing Partner Computer Software ### "We can now control the chaos 🙌" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2020 Acute helped us manage all the chaos of receiving feature requests through all kinds of different channels. Pros Integration was a breeze. All we had to do was copy and paste a bit of code into our website. Integrating with Intercom was also very easy, you just click a button and follow the flow. The design is really modern and sleek. We absolutely LOVE the ability to have all our feature requests in one place and to be able to prioritize them based on factors such as Reach, Impact, Effort and Confidence. Cons Nothing at the moment. Everything works great and we love it! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/198855/Acute/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)