--- title: "iFax Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about iFax Software - reviews, pricing plans, popular comparisons to other Fax Server products and more." source_url: "https://www.capterra.com/p/198884/iFax/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # iFax Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) iFax ## What is iFax? iFax has created an online faxing solution to send & receive faxes from any digital device with full faxing functionality. We have been serving businesses of all sizes across all industries for well over a decade. We created an online faxing service that is HIPAA compliant & uses a military-grade, end-to-end encryption. We have also built 4 award-winning apps to ensure iOS, Android, Mac & Windows users can send and receive faxes from any device. ## What is iFax used for? [Fax Server](https://www.capterra.com/fax-server-software/) Top alternative Featured Overall rating Based on 363 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Starting price $9.99 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iFax 4.8 (363) VS. [5.0 (39)](https://www.capterra.com/p/205161/Goldfax/reviews/) Starting Price $9.99 Per User, Per Month Starting Price $29.99 per user, per month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (363) Ease Of Use 4.9 (39) Value For Money 4.7 (273) Value For Money 4.9 (37) Customer Service 4.6 (233) Customer Service 5.0 (39) ## iFax alternatives [4.8 (86)](https://www.capterra.com/p/197267/mFax/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (16)](https://www.capterra.com/p/215989/Medsender/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (5,318)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (6,123)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/198884/iFax/alternatives/) ## FAQs about iFax Overview ### What problems does iFax solve? iFax solves the hassle of sending or receiving faxes without a fax machine, phone line, scanner access, or office visit. It streamlines occasional, urgent document workflows with fast uploads, mobile sending, delivery confirmations, and email-to-fax options. Small businesses, remote workers, field staff, and healthcare or admin teams benefit most. Answer based on 322 reviews Overview ### Which roles and teams benefit most from iFax? iFax is most used by small-business owners, executives, and office managers who need to send, receive, and store signed documents without dedicated fax hardware. Administrative staff, accountants, consultants, and customer service teams use it to handle client paperwork, approvals, records, and time-sensitive document exchanges from anywhere. Answer based on 363 reviews Overview ### What company size and industries is iFax built for? iFax is designed for businesses of all sizes, but it is used mostly by small businesses at 88%, with Education Management leading industries at 6%. It also serves healthcare-related organizations and accounting firms at 5% each, while supporting financial, medical, legal, real estate, and insurance document sending and receiving through fax server use. Answer based on 363 reviews Features and Usability ### What are the key features of iFax? iFax includes core fax management features like fax sending, email to fax, fax to email, and send confirmation with delivery tracking. Differentiator features include encryption, HIPAA compliant secure document transmission, digital signatures, and a contact management dashboard. Reviewers also frequently mention its simple setup and mobile, computer-based faxing. Answer based on 196 reviews Pricing ### How much does it cost and what fees or limitations are included? iFax starts at $9.99/user/month for the Basic plan; Plus costs 19.99/user/month, while Professional requires contacting support. A free version and free trial are available, often noted as no-credit-card with a five-page monthly limit. Reviewers liked the low-usage option, but some found pricing high and cancellation terms unclear. Answer based on 111 reviews Integrations ### Which third-party tools and platforms does iFax integrate with? iFax integrates with Email List Verify and Zapier. These integrations cover email verification and broader app connectivity, giving iFax a simple way to connect with common business tools and automate document workflows across platforms. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does iFax offer? iFax provides in-person training for teams that want direct, face-to-face guidance during setup and initial use. This format can support guided walkthroughs, feature introductions, and answers to setup questions in a live setting. Getting Started and Support ### What customer support options does iFax offer, and how do users rate the experience? iFax offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. User feedback on support is mixed: some describe prompt email replies, helpful guidance, and strong issue handling, while others report ignored requests, automated responses, billing frustrations, and difficulty getting timely help for technical problems. Answer based on 21 reviews Email sending ### How well does iFax work with email sending and notifications? iFax works well for email-based faxing and delivery notices, especially for individuals and small business teams needing quick document sending. Many users find setup simple and like email confirmations and contact management, though some report unclear email-to-fax steps, missing confirmations, and frustrating support when billing or cancellation issues arise. Answer based on 31 reviews ## Who uses iFax? Based on Capterra reviews from the past 4 years ## Features AI summary Based on 358 Fax Server reviews Capterra data shows that buyers of fax server software rank the following features as their top priorities: - **Electronic Faxes** (**56%** of reviewers rated this feature as critical) - **Delivery Tracking** (**46%**) - **Encryption** (**57%**) iFax supports all three of the features reviewers consider most important: **Electronic Faxes**, **Delivery Tracking**, and **Encryption**. Together, these capabilities help businesses send and receive faxes digitally, confirm document delivery, and protect sensitive information in transit, allowing teams to manage fax communications more efficiently and securely. Electronic Faxes 4.9 (204) 59.80% of 204 reviewers that rated this feature as important or highly important With this capability, you can send documents quickly and conveniently without a physical fax machine. Reviewers appreciate how easy it is to use, the time and cost savings, and the ability to fax from anywhere, especially for businesses and individuals with infrequent faxing needs. Delivery Tracking 4.8 (148) 49.32% of 148 reviewers that rated this feature as important or highly important This aspect helps you confirm your fax was delivered successfully. Users think the delivery tracking and confirmation notifications are valuable for ensuring important documents arrive, offering reassurance and an easy way to monitor fax status. Email to Fax 4.8 (145) 46.21% of 145 reviewers that rated this feature as important or highly important You can easily send faxes directly from your email, making the process faster and more convenient. Reviewers indicate this saves time, eliminates extra steps, and is especially helpful for those without fax machines or landlines. Fax to Email 4.8 (121) 38.84% of 121 reviewers that rated this feature as important or highly important Fax to email lets you receive faxes digitally, providing flexibility and convenience. Some users say it’s easy to track incoming faxes, get instant alerts, and manage paperwork efficiently, making it a helpful option for daily business tasks. Archiving & Retention 4.7 (119) 36.97% of 119 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Encryption 4.8 (132) 40.91% of 132 reviewers that rated this feature as important or highly important It gives you peace of mind when sending sensitive or confidential documents. Some reviewers find the encryption aspect essential for privacy, especially for medical, financial, or personal information, and value the security and HIPAA compliance it provides. iFax 42 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Caller ID: Identify the number and contact information of a caller before answering the phone - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Delivery Tracking: This aspect helps you confirm your fax was delivered successfully. Users think the delivery tracking and confirmation notifications are valuable for ensuring important documents arrive, offering reassurance and an easy way to monitor fax status. - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Faxes: With this capability, you can send documents quickly and conveniently without a physical fax machine. Reviewers appreciate how easy it is to use, the time and cost savings, and the ability to fax from anywhere, especially for businesses and individuals with infrequent faxing needs. - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email to Fax: You can easily send faxes directly from your email, making the process faster and more convenient. Reviewers indicate this saves time, eliminates extra steps, and is especially helpful for those without fax machines or landlines. - Encryption: It gives you peace of mind when sending sensitive or confidential documents. Some reviewers find the encryption aspect essential for privacy, especially for medical, financial, or personal information, and value the security and HIPAA compliance it provides. - Fax to Email: Fax to email lets you receive faxes digitally, providing flexibility and convenience. Some users say it’s easy to track incoming faxes, get instant alerts, and manage paperwork efficiently, making it a helpful option for daily business tasks. - File Management: Create, save, and store files - File Transfer: Move files across different systems or networks - FoIP: Send/receive faxes through fax over IP connection - Full Text Search: Search for specific words or phrases within a document or database - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Storage: Provides scalable cloud storage for different forms of data. Store analytics and records for reporting. - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses --- Features 4.8 (363) 4.8 Based on 363 reviews ## Pricing Value for money 4.7 (273) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/198884/iFax/pricing/) Basic $9.99 Per User,Per Month It includes: - 200 Pages - 256-Bit HIPAA Compliant - Android - Ios - Win and Mac Apps Plus $19.99 Per User,Per Month It includes: - 200 Pages - 256-Bit HIPAA Compliant - Android - Ios - Send and Receive up to 500 Pages - Win and Mac Apps Professional Contact Vendor for Pricing It includes: - 200 Pages - 24?7 Live Support - 256-Bit HIPAA Compliant - Android - Developer API - Email to Fax - Fax to Text Conversion - Healthtech Interoperability - Ios - Send and Receive up to 1000+ Pages - Team Account and Workflows - Unlimited Fax Number - Win and Mac Apps - Zapier Integration Value for money 4.7 (273) 4.7 Based on 273 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) ## Support, customer service and training options Customer Service 4.6 (233) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (233) 4.6 Based on 233 reviews ## User reviews Overall rating 4.8 Based on 363 reviews Filter by rating 5(318) 4(26) 3(8) 2(0) 1(11) Mentioned topic Sorted by most recent AH Ahmad H. Software Engineer Computer Software ### "Very predatory practices" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 12, 2025 Very, very, negative. I will stay away if there are any other alternatives at all available. Pros It sent the faxes, as expected. It functions. Cons Extremely predatory practices when it comes to charging you for things. And they will show zero understanding of your situation after slapping a massive charge on your bank account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Justin L. Owner Consumer Services ### "Do not trust them" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 7, 2024 Extremely negative. It's clear that their M.O. is to charge customers even if they cancel, and then give them the runaround hoping they'll give up. Pros They sent a fax online for me. Their only function. Cons They charged me $99.99 despite cancelling the free trial immediately after using it. Their customer service can't be reached by phone and they have me the runaround for five days via email Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Kimberly T. MFT Mental Health Care ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 24, 2023 Pros This software was user friendly, easy to implement and straight forward. Cons Nothing, however I just started using it. So far so good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG America G. COO Mental Health Care ### "Best electronic fax software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2023 Pros ifax has been incredible. We love it and sincerely recommend it. They're honest and they are responsive if you have a question. Truly happy we found them. Cons I wish there was a set fee for an unlimited number of persons. Maybe not unlimited but perhaps 5 to begin with and a different tier for 10 or more. Switched from [eFax](https://www.capterra.com/p/174254/eFax/) They were awful and rude. 2 1/2 hours holding for technical support. Overbilling. They kept charging us 4 times the contract amount. Their customer service was so rude it was downright unbelievable. I would NEVER go back to them. NEVER. Reasons for choosing iFax iFax was user friendly and I received an email from someone right away asking if we had questions and how to help us. I also received an immediate email once I contacted iFax team.I really like iFax and wish to continue doing business for many many years to come. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kimberly R. Independent Contactor Retail ### "Great for unexpected verification " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2023 Ease of use Pros Ease of use, fast, efficient, the price was important Cons Nothing for it did the job I needed to do so I have nothing to save it I don't like about it at the moment this is my first time using it we'll find out if the response comes back like I need Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CO correy O. coo Health, Wellness and Fitness ### "quick and easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 24, 2023 Pros ifax made it simple to get started. we needed a single document faxes so i used the free trial. however as our business grows, i will absolutely continue to use ifax. the whole interface is so easy to navigate. Cons The NEW FAX icon in the corner could have been a bit brighter. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Julie R. Independent Stylist Cosmetics ### "First day of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2023 It was very easy to use Pros I like that i can use it for free before i buy it Cons I liked all of so far. I can't wait to use more of it soon Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TT Ty T. President Financial Services ### "Simple and inexpensive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2023 Pros Super easy to start using. Inexpensive, especially for the occasional user like myself. Cons Constantly trying to get me to upgrade. Recognize that I am a casual user and just let me pay by additional page. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PD Pablo D. Consultant Internet ### "Free Trial" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2023 If I had to use faxes on a daily basis, this would be the platform to go! Pros It was easy, straightforward with an amazing UX and UI. Highly recommended. Cons No cons found. Everything turned out to be great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alicia S. writer/editor Writing and Editing ### "Esy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2023 Very easy to send a fax to insurance co. Pros free and easy to use - glad I found it ! I will use again! Cons Everything was easy to use and I found no problems with the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/198884/iFax/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [eGoldFax vs iFax](https://www.capterra.com/compare/198884-205161/iFax-vs-Goldfax)[eFax vs iFax](https://www.capterra.com/compare/174254-198884/eFax-vs-iFax) [CocoFax vs iFax](https://www.capterra.com/compare/198884-204795/iFax-vs-CocoFax)