# iFax Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about iFax Software - reviews, pricing plans, popular comparisons to other Fax Server products and more. Source: https://www.capterra.com/p/198884/iFax --- # iFax Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) iFax ## What is iFax? iFax has created an online faxing solution to send & receive faxes from any digital device with full faxing functionality. We have been serving businesses of all sizes across all industries for well over a decade. We created an online faxing service that is HIPAA compliant & uses a military-grade, end-to-end encryption. We have also built 4 award-winning apps to ensure iOS, Android, Mac & Windows users can send and receive faxes from any device. ## What is iFax used for? [Fax Server](https://www.capterra.com/fax-server-software/) Top alternative Featured Overall rating Based on 363 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Starting price $9.99 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for iFax?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.amplify.xyz/&name=iFax) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### iFax 4.8 (363) VS. [5.0 (39)](https://www.capterra.com/p/205161/Goldfax/reviews/) Starting Price $9.99 Per User, Per Month Starting Price $29.99 per user, per month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (363) Ease Of Use 4.9 (39) Value For Money 4.7 (273) Value For Money 4.9 (37) Customer Service 4.6 (233) Customer Service 5.0 (39) ## iFax alternatives [4.8 (86)](https://www.capterra.com/p/197267/mFax/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (16)](https://www.capterra.com/p/215989/Medsender/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (6,072)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/198884/iFax/alternatives/) ## FAQs about iFax Overview ### What problems does iFax solve? iFax solves the hassle of sending occasional but time-sensitive faxes without a fax machine, phone line, travel, or complex setup. It helps remote workers, small businesses, healthcare staff, and field teams fax documents from computers or phones, upload files from cloud storage, and track delivery confirmations while controlling costs for low-volume use. Answer based on 322 reviews Overview ### Which roles and teams benefit most from iFax? iFax is most used by business owners, executives, and operations managers who need to send, receive, and sign documents quickly without dedicated fax hardware. Administrative staff, accountants, consultants, educators, and customer service teams benefit from secure document exchange, recordkeeping, and remote workflows that keep client, financial, and internal communications moving. Answer based on 363 reviews Overview ### What company size and industries is iFax built for? iFax is designed for businesses of all sizes, with strongest use among small businesses at 88%, especially in Education Management at 6%. It also serves Health, Wellness and Fitness and Accounting at 5% each, while fitting financial, medical, legal, real estate, and insurance teams using it mainly as a fax server. Answer based on 363 reviews Features and Usability ### What are the key features of iFax? iFax includes core fax management features like fax sending, email to fax, fax to email, document upload, and delivery tracking with send confirmations. Differentiators include encryption, HIPAA compliance, and integrations such as Dropbox. Reviewers also frequently mention its simple setup, mobile and desktop access, and contact management. Answer based on 196 reviews Pricing ### How much does it cost and what fees or limitations are included? iFax starts at $9.99/user/month for the Basic plan, while Plus costs 19.99/user/month and Professional requires contacting support. A free version and free trial are available, often without a credit card, but the free option is limited to five pages monthly, and some reviewers found paid pricing expensive or cancellation unclear. Answer based on 111 reviews Integrations ### Which third-party tools and platforms does iFax integrate with? iFax integrates with Email List Verify and Zapier. These connections cover email verification and broader app automation, giving iFax a small but useful set of third-party options for document and workflow handling. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does iFax offer? iFax provides in-person training for teams that want direct, face-to-face instruction. This format can support guided setup, feature walkthroughs, and questions answered during scheduled sessions. No other training formats are confirmed in the catalog data. Getting Started and Support ### What customer support options does iFax offer, and how do users rate the experience? iFax offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. User experiences are mixed: some describe prompt email replies, helpful guidance, and strong issue resolution, while others report ignored requests, delayed responses, billing and cancellation frustrations, and difficulty getting effective help for urgent problems. Answer based on 21 reviews Email sending ### Can iFax send faxes through email and confirm delivery? iFax supports email-to-fax workflows and delivery notifications, which many small businesses and occasional users find convenient. It works well for sending documents from phone or desktop and tracking receipt by email, though some users want clearer setup steps, stronger confirmations, and faster help when billing or support issues interrupt sending. Answer based on 31 reviews ## Who uses iFax? Based on Capterra reviews from the past 4 years Company size Based on 299 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 299 reviews Consulting 50% Consulting 50% Engineering 50% Top industries Based on 299 reviews Computer Software 22% Retail 22% Construction 22% Health, Wellness and Fitness 17% Other 17% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Electronic Faxes 4.9 (204) 59.80% of 204 reviewers that rated this feature as important or highly important With this capability, you can send documents quickly and easily without a physical fax machine. Reviewers appreciate how it saves time, is simple to use, and bridges old and new technology, making faxing convenient for businesses and individuals alike. Delivery Tracking 4.8 (148) 49.32% of 148 reviewers that rated this feature as important or highly important This aspect helps you confirm your fax was sent and received. Users think delivery tracking is helpful for monitoring fax status, receiving confirmations, and maintaining records, which provides assurance and is especially important for business operations. Email to Fax 4.8 (145) 46.21% of 145 reviewers that rated this feature as important or highly important You can easily send faxes directly from your email, streamlining document preparation. Some reviewers find this function intuitive, convenient, and time-saving, highlighting its flexibility and the ability to attach documents without extra steps. Encryption 4.8 (132) 40.91% of 132 reviewers that rated this feature as important or highly important It gives you peace of mind by securing sensitive information during fax transmission. Reviewers indicate that encryption is valuable for protecting confidential data, especially in healthcare and finance, and helps ensure compliance with privacy regulations like HIPAA. Fax to Email 4.8 (121) 38.84% of 121 reviewers that rated this feature as important or highly important This characteristic lets you receive faxes directly in your email, making it easy to track and access documents. Reviewers appreciate the convenience, flexibility, and real-time alerts, noting it simplifies business communication and document management. Archiving & Retention 4.7 (119) 36.97% of 119 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes iFax 41 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Identify the number and contact information of a caller before answering the phone Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information This aspect helps you confirm your fax was sent and received. Users think delivery tracking is helpful for monitoring fax status, receiving confirmations, and maintaining records, which provides assurance and is especially important for business operations. Electronic signing method that validates the authenticity and integrity of a digital document Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file With this capability, you can send documents quickly and easily without a physical fax machine. Reviewers appreciate how it saves time, is simple to use, and bridges old and new technology, making faxing convenient for businesses and individuals alike. Digitally sign online documents Manage, store and organize emails within the system or via third-party apps You can easily send faxes directly from your email, streamlining document preparation. Some reviewers find this function intuitive, convenient, and time-saving, highlighting its flexibility and the ability to attach documents without extra steps. It gives you peace of mind by securing sensitive information during fax transmission. Reviewers indicate that encryption is valuable for protecting confidential data, especially in healthcare and finance, and helps ensure compliance with privacy regulations like HIPAA. This characteristic lets you receive faxes directly in your email, making it easy to track and access documents. Reviewers appreciate the convenience, flexibility, and real-time alerts, noting it simplifies business communication and document management. Create, save, and store files Move files across different systems or networks Send/receive faxes through fax over IP connection Search for specific words or phrases within a document or database Compliant with HIPAA, which sets standards for sensitive patient data protection Observe and track the demand, usage, progress or quality of a system, product, or user Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Edit text as needed Set up connections to third-party platforms to improve business processes Control system access and/or deliverability for applications and email addresses Features 4.8 (363) 4.8 Based on 363 reviews ## Pricing Value for money 4.7 (273) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/198884/iFax/pricing/) Basic $9.99 Per User,Per Month It includes: - 200 Pages - 256-Bit HIPAA Compliant - Android - Ios - Win and Mac Apps Plus $19.99 Per User,Per Month It includes: - 200 Pages - 256-Bit HIPAA Compliant - Android - Ios - Send and Receive up to 500 Pages - Win and Mac Apps Value for money 4.7 (273) 4.7 Based on 273 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) ## Support, customer service and training options Customer Service 4.6 (233) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (233) 4.6 Based on 233 reviews ## User reviews Overall rating 4.8 Based on 363 reviews Filter by rating 5(318) 4(26) 3(8) 2(0) 1(11) Mentioned topic Sorted by most recent AH Ahmad H. Software Engineer Computer Software ### "Very predatory practices" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 12, 2025 Very, very, negative. I will stay away if there are any other alternatives at all available. Pros It sent the faxes, as expected. It functions. Cons Extremely predatory practices when it comes to charging you for things. And they will show zero understanding of your situation after slapping a massive charge on your bank account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Justin L. Owner Consumer Services ### "Do not trust them" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 7, 2024 Extremely negative. It's clear that their M.O. is to charge customers even if they cancel, and then give them the runaround hoping they'll give up. Pros They sent a fax online for me. Their only function. Cons They charged me $99.99 despite cancelling the free trial immediately after using it. Their customer service can't be reached by phone and they have me the runaround for five days via email Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Kimberly T. MFT Mental Health Care ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 24, 2023 Pros This software was user friendly, easy to implement and straight forward. Cons Nothing, however I just started using it. So far so good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG America G. COO Mental Health Care ### "Best electronic fax software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2023 Pros ifax has been incredible. We love it and sincerely recommend it. They're honest and they are responsive if you have a question. Truly happy we found them. Cons I wish there was a set fee for an unlimited number of persons. Maybe not unlimited but perhaps 5 to begin with and a different tier for 10 or more. Switched from [eFax](https://www.capterra.com/p/174254/eFax/) They were awful and rude. 2 1/2 hours holding for technical support. Overbilling. They kept charging us 4 times the contract amount. Their customer service was so rude it was downright unbelievable. I would NEVER go back to them. NEVER. Reasons for choosing iFax iFax was user friendly and I received an email from someone right away asking if we had questions and how to help us. I also received an immediate email once I contacted iFax team.I really like iFax and wish to continue doing business for many many years to come. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kimberly R. Independent Contactor Retail ### "Great for unexpected verification " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2023 Ease of use Pros Ease of use, fast, efficient, the price was important Cons Nothing for it did the job I needed to do so I have nothing to save it I don't like about it at the moment this is my first time using it we'll find out if the response comes back like I need Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CO correy O. coo Health, Wellness and Fitness ### "quick and easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 24, 2023 Pros ifax made it simple to get started. we needed a single document faxes so i used the free trial. however as our business grows, i will absolutely continue to use ifax. the whole interface is so easy to navigate. Cons The NEW FAX icon in the corner could have been a bit brighter. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Julie R. Independent Stylist Cosmetics ### "First day of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2023 It was very easy to use Pros I like that i can use it for free before i buy it Cons I liked all of so far. I can't wait to use more of it soon Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TT Ty T. President Financial Services ### "Simple and inexpensive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2023 Pros Super easy to start using. Inexpensive, especially for the occasional user like myself. Cons Constantly trying to get me to upgrade. Recognize that I am a casual user and just let me pay by additional page. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PD Pablo D. Consultant Internet ### "Free Trial" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2023 If I had to use faxes on a daily basis, this would be the platform to go! Pros It was easy, straightforward with an amazing UX and UI. Highly recommended. Cons No cons found. Everything turned out to be great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alicia S. writer/editor Writing and Editing ### "Esy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2023 Very easy to send a fax to insurance co. Pros free and easy to use - glad I found it ! I will use again! Cons Everything was easy to use and I found no problems with the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/198884/iFax/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [eGoldFax vs iFax](https://www.capterra.com/compare/198884-205161/iFax-vs-Goldfax)[eFax vs iFax](https://www.capterra.com/compare/174254-198884/eFax-vs-iFax) [CocoFax vs iFax](https://www.capterra.com/compare/198884-204795/iFax-vs-CocoFax)