--- title: "Zello Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zello Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/198898/Zello/" page_type: "product" language: "en" --- # Zello Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Zello ## What is Zello? Zello is the leading push-to-talk voice messaging app for teams and businesses worldwide, turning iOS, Android, and Windows devices into walkie-talkies that also record messages, track location, and send emergency alerts. Account administrators add, remove, and group together teams through a centralized, web-based management console. Channels are flexible to suit the needs of each customer, especially those in the hospitality, manufacturing, construction, transportation, and retail industries. ## What is Zello used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/) Top alternative Featured Overall rating Based on 66 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Starting price $8 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zello?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zello.com&name=Zello) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zello 4.7 (66) VS. [4.7 (24,160)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $8 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (66) Ease Of Use 4.6 (11,080) Value For Money 4.8 (54) Value For Money 4.5 (6,806) Customer Service 4.6 (56) Customer Service 4.4 (6,559) ## Zello alternatives [4.6 (5,303)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (3,028)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,103)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/198898/Zello/alternatives/) ## FAQs about Zello Overview ### What problems does Zello solve? Zello solves slow, fragmented team communication by giving frontline staff instant push-to-talk voice, text, and image sharing across distances. It reduces missed updates, radio dependency, and confusion during fieldwork, plant operations, emergency response, and multi-vehicle coordination. Operations teams, field crews, dispatchers, and EMS staff benefit most. Answer based on 24 reviews Overview ### Which roles and teams benefit most from Zello? Zello is most used by frontline operations teams, emergency response leaders, field engineers, and small-business owners who need instant voice communication. Fire chiefs, captains, and safety officers coordinate incidents and crews, while engineers, administrators, and managers support dispatch, field updates, faster decisions, and reliable team communication across locations. Answer based on 66 reviews Overview ### What company size and industries is Zello built for? Zello is built mainly for small businesses and public safety teams, with 64% of reviewers from small businesses and 15% from Public Safety. It also serves midsize businesses at 23% and enterprises at 14%, with additional use in Non-Profit Organization Management at 8% and Transportation/Trucking/Railroad at 6%. Answer based on 66 reviews Features and Usability ### What are the key features of Zello? Zello includes core group messaging and push-to-talk voice communication, with channels for team or private conversations. Key differentiators reviewers discuss most are message playback, location tracking with maps, dispatch management, and the web management portal for user setup and role-based permissions. It also supports text chat and third-party device integrations. Answer based on 24 reviews Pricing ### How much does it cost and what fees or limitations are included? Zello starts at $8/user/month for the For Business plan, and it also offers a free version and free trial. Reviewers describe it as cost effective, easy to deploy, and strong for API-based integrations, though some mention add-ons can raise costs and subscription options can feel inconsistent across platforms. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Zello offer? Zello provides in person training, webinars, documentation, and videos to help teams get started. In person training supports direct guidance, webinars allow live online instruction, documentation offers written reference materials, and videos provide visual walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does Zello offer? Zello offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support experience is available in the catalog data, so user sentiment on response times, helpfulness, or frustrations cannot be summarized here. Features and Usability ### What features does Zello offer for team communication? Zello offers core push-to-talk, channels, playback, tracking, mapping, and admin tools that fit dispatch and field communication well. IT teams, transport operators, and public safety groups like the device support, integrations, and quick setup, though some users want stronger live mapping, ETA tools, paging alerts, and status tracking. Answer based on 24 reviews Features and Usability ### Is Zello easy to use for teams and dispatch staff? Zello keeps team communication simple with fast onboarding, straightforward administration, and familiar radio-style controls. Dispatch teams, drivers, mechanics, and public safety staff often find training easy and daily use clear, though some smaller organizations find the setup confusing at first or feel the product fits larger mobile operations better. Answer based on 21 reviews ## Features AI summary Based on 17,845 Team Communication reviews Capterra reviewers highlight these as the features buyers value most when choosing team communication software: - **Mobile Access** (**52%** of reviewers rated this feature as critical) - **Meeting Management** (**50%**) - **Real-Time Chat** (**51%**) Zello includes **Mobile Access** and **Real-Time Chat**, giving teams a way to stay connected from anywhere and communicate instantly as work happens. However, it does not offer **Meeting Management**. Instead, it provides **Collaboration Tools** (**47%**), which can support group coordination and shared communication workflows. Together, these features help businesses keep conversations moving across locations while giving teams faster access to updates and day-to-day coordination. Mobile Access 4.6 (24) 66.67% of 24 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Collaboration Tools 4.6 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Alerts/Notifications 4.6 (23) 60.87% of 23 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audio Calls 4.8 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Ability to make voice calls within the system Access Controls/Permissions 4.9 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Real-Time Notifications 4.5 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Zello 24 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Audio Calls: Ability to make voice calls within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Emergency Dispatch: Coordinate emergency medical response - Geographic Maps: Visualize locations on a map - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Live Chat: Ability to chat online in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 4.7 (66) 4.7 Based on 66 reviews ## Pricing Value for money 4.8 (54) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/198898/Zello/pricing/) For Business $8.00 Per User,Per Month It includes: - Apis/Sdks Access - Call Duration - Communicate Outside of Your Organization - Contact/Channel and Settings Management - Dispatch Hub - End-to-End Encryption - In-App Message Playback - Individual Dispatcher Activity - LMR Interoperability - Maps - MDM Sign-in Integration - Multiple Admins - Number of Calls Answered - Photo/Text/Alert and Location Sharing - Role-Based User Operations - Shared Devices Support - Talk Priority Within Channels - Time to Answer Calls - Two-Factor Authentication - Unlimited Large Channels (7000 People) - Unlimited One-to-One Contacts For Enterprise Contact Vendor for Pricing It includes: - Cloud & on-Premise Options - Customized Billing Terms - Customized Deployment Configuration - Dedicated Customer Support - Foreign Currency Billing - HIPAA Compliance - Multi-Account Deployments - Privacy and Confidentiality - Service Level Agreements Value for money 4.8 (54) 4.8 Based on 54 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (56) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (56) 4.6 Based on 56 reviews ## User reviews Overall rating 4.7 Based on 66 reviews Filter by rating 5(52) 4(11) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent NO Nikki O. Team Lead Retail ### "Zelloish..." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 30, 2025 Zello is a great tool to use in a business to communicate with one another without having to make a phone call or chase someone down. Pros Zello is a great "walkie talkie" application. We use this for communication between associates. Also allows for text messages. Cons Many times I've heard more than one associate talking at once. There's no actual notification of text messages unless you are clicked on the associate that messaged. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Samuel R. Intensive Housing Based Case Manager Legal Services ### "Zello Communications" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 13, 2025 This software is great to talk to a friend, or a team of coworkers, making voice, text and image sharing simple and fast. In our application we use Zello for Emergency broadcasts and communication so that all team members are acutely aware of what's transpiring. Pros The mobile application is convenient and most practical for our team. Allowing us to have real-time delivery of communications. Cons Some Zello apps are subscription based and on other platforms their maybe no cost. This inconsistency was confusing and not uniform across the board. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS RICARDO S. Sales Representative Computer Software ### "Push the button and you are in." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2025 It has been a great tool for more dynamic communications in the business. Pros It gives me the functionality of the conventional radio communications with the advantage of an endless range of signal, and less expensive. Cons If you have no internet or cell phone signal, you are dead. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jorge Javier Q. Engineer Public Safety ### "Operational efficiency with ZELLO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2024 We are a police corporation in the state of Veracruz, Mexico. When we arrived to manage the operations, there was a fragile telecommunications infrastructure that did not support all operational services, which made it difficult to supervise officers in the field. With the inclusion of ZELLO, our operations have been exponentially streamlined since each officer has the application on his cell phone or tablet, receiving communications directly and without delay, giving a better response to citizens in the prevention and containment of crimes. Pros Its versatility and user-friendliness make it an application that, when used well, has become a powerful communications tool. Cons So far, all of its components are essential and well designed to achieve perfect harmony in use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lisa S. Manager Telecommunications ### "Great way to stay connected" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 4, 2024 Zello is so easy to use and train new employees. Being able to communicate with others in our group is vital and Zello helps us stay connected. Pros What I like most about Zello is that I can get ahold of anyone when I need to no matter the location. Our techs were out in the field and I can easily communicate with them at any time. Plus, the battery life is great! Cons In some of our territory locations, cell phone signal is very low. This can cause some issues but luckily we do not encounter this often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Themis S. Head of Research, Technology and Telecommunications Department Non-Profit Organization Management ### "Head of Research, Technology and Telecommunications Department" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2024 The best experience in telecommunications! Pros The best app for first responder teams!! Cons There is nothing bad about it! Everything is working properly! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Petros H. EOPK CB DODEKANHSOY Public Safety ### "Zello work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2024 So far I'm very pleased with both myself and my Immediate Response Service a score of 10 could be better Pros It has provided me with a very good cooperation with my colleagues in the fire department without wasting any time in our communication and we have an immediate response in matters of geographical location Cons The fact that you cannot have in the Live application the map where the cars are moving to give you directly the moment they attempt.. This is only done on the Website Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Anne R. first response team Hospital & Health Care ### "right hand man" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 25, 2024 10000/10 Truly been a great experience. My team loves it! Pros One of the Frontline communication apps out there! So easy to use and makes talking to coworkers fun! Cons Honestly no complaints regarding zello. Makes response times go up tremendously Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GP gary P. Recovery support Mental Health Care ### "Totally Awsome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 2, 2024 I had an excellent experience with Zello it was easy to get in touch with other employees with it and I didn't have to carry or waste my money on buying a two way radio. Pros I dont have to use a seperate radio with Zello Cons Data usage was not very good using it I thought it would be alot less. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Anthony M. Director Hospital & Health Care ### "Game Changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2024 Zello has been a game changer for us, the system is easy to use and when you need support, they're right there for you. Pros Being able to track our teams using the zello map. Cons Not being able to add addresses inside the zello map to get ETAs, instead you have to jump over to google maps Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/198898/Zello/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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