--- title: "Zello Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zello Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/198898/Zello/" page_type: "product" language: "en" --- # Zello Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Zello ## What is Zello? Zello is the leading push-to-talk voice messaging app for teams and businesses worldwide, turning iOS, Android, and Windows devices into walkie-talkies that also record messages, track location, and send emergency alerts. Account administrators add, remove, and group together teams through a centralized, web-based management console. Channels are flexible to suit the needs of each customer, especially those in the hospitality, manufacturing, construction, transportation, and retail industries. ## What is Zello used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/) Top alternative Featured Overall rating Based on 66 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Starting price $8 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zello?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zello.com&name=Zello) Rating Breakdown 4.7 +− Features4.7 Value for Money4.8 Ease of Use4.8 Customer Service4.6 Rating Breakdown 4.7 Features4.7 Value for Money4.8 Ease of Use4.8 Customer Service4.6 ## Zello Reviewers Verdict Updated August 2026 AI summary - Zello is well suited for organizations seeking reliable real-time team communication, especially in frontline or field environments. - Users most consistently value its integration capabilities, real-time voice and text communication, and easy deployment across devices. - Teams benefit from rapid setup, efficient collaboration, and the ability to manage communication channels with minimal hardware dependency. - Buyers report negative points such as occasional bugs, update-related issues, and minor challenges with some radio features. - Zello fits best where rapid, integrated team communication is key, but may fall short for buyers needing flawless stability or advanced radio system support. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zello 4.7 (66) VS. [4.7 (24,198)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $8 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (66) Ease Of Use 4.6 (11,130) Value For Money 4.8 (54) Value For Money 4.5 (6,850) Customer Service 4.6 (56) Customer Service 4.4 (6,604) ## Zello alternatives [4.6 (5,311)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (3,039)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (6,111)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,153)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/198898/Zello/alternatives/) ## FAQs about Zello Overview ### What problems does Zello solve? Zello solves slow, fragmented team communication by giving frontline staff instant push-to-talk, text, and image sharing in one mobile app. It reduces missed updates, radio dependency, office noise, and poor field visibility. Plant teams, dispatchers, emergency responders, delivery crews, and distributed operations benefit most from faster, private coordination. Answer based on 24 reviews Overview ### Which roles and teams benefit most from Zello? Zello is most used by public safety leaders, field operations teams, and small business owners who need instant voice communication across dispersed staff. Fire chiefs, captains, and safety officers coordinate incidents and emergencies, while engineers, administrators, and managers support fast dispatch, team updates, and reliable frontline communication. Answer based on 66 reviews Overview ### What company size and industries is Zello built for? Zello is built primarily for small businesses, which make up 64% of reviewers, and it is used most in Public Safety at 15%. It also serves midsize businesses at 23% and enterprises at 14%, with additional adoption in non-profit organizations at 8% and transportation, trucking, and railroad at 6%. Answer based on 66 reviews Features and Usability ### What are the key features of Zello? Zello includes push-to-talk voice communication, group messaging, private channels, and message playback as its core communication features. Differentiators include GPS location tracking, geographic maps, dispatch management, and a web portal for user management. Reviewers also frequently mention third-party radio integrations, API access, and support for mobile and desktop devices. Answer based on 24 reviews Pricing ### How much does it cost and what fees or limitations are included? Zello starts at $8/user/month for the For Business plan, and a free version plus free trial are available. Reviewers describe it as easy to deploy and cost effective, with flexible on/off use, but some report add-ons becoming expensive and pricing inconsistency across apps causing confusion. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Zello offer? Zello provides in person training, webinars, documentation, and videos to help teams get started. In person training supports guided instruction, webinars allow live online learning, documentation offers written reference material, and videos provide visual walkthroughs for reviewing features and setup steps. Getting Started and Support ### What customer support options does Zello offer? Zello offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Support feedback is not available here, so the experience with response times, helpfulness, or common frustrations cannot be assessed from the provided information. Features and Usability ### What features does Zello offer for team communication? Zello offers flexible push-to-talk communication, channel management, message playback, tracking, mapping, recording, and admin controls for mobile teams. Dispatch, transportation, and public safety users often value device compatibility, fast deployment, and integrations, though some teams want stronger live mapping, ETA tools, pager-style alerts, and clearer in-app workflows. Answer based on 24 reviews Features and Usability ### Is Zello easy to use for teams and admins? Zello makes day-to-day communication easy for most teams, with simple setup, quick training, and straightforward user management. Dispatchers, drivers, mechanics, and IT admins often find the app and web portal intuitive, though some smaller organizations find the product more suited to larger operations and occasional interface confusion can slow onboarding. Answer based on 21 reviews ## Features AI summary Based on 17,996 Team Communication reviews Capterra reviewers highlight these as the features buyers care about most when choosing team communication software: - **Meeting Management** (**50%** of reviewers rated this feature as critical) - **Mobile Access** (**52%**) - **Real-Time Chat** (**51%**) Zello includes **Mobile Access** and **Real-Time Chat**, giving teams a way to stay connected from anywhere and communicate instantly during day-to-day operations. However, it does not offer **Meeting Management**. Instead, it provides **Collaboration Tools** (**48%**), which can still support team coordination and shared work, helping businesses keep conversations moving and respond faster across distributed teams. Mobile Access 4.6 (24) 66.67% of 24 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Collaboration Tools 4.6 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Alerts/Notifications 4.6 (23) 60.87% of 23 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audio Calls 4.8 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Ability to make voice calls within the system Access Controls/Permissions 4.9 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Real-Time Notifications 4.5 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Zello 24 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Audio Calls: Ability to make voice calls within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Emergency Dispatch: Coordinate emergency medical response - Geographic Maps: Visualize locations on a map - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Live Chat: Ability to chat online in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 4.7 (66) 4.7 Based on 66 reviews ## Pricing Value for money 4.8 (54) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/198898/Zello/pricing/) For Business $8.00 Per User,Per Month It includes: - Apis/Sdks Access - Call Duration - Communicate Outside of Your Organization - Contact/Channel and Settings Management - Dispatch Hub - End-to-End Encryption - In-App Message Playback - Individual Dispatcher Activity - LMR Interoperability - Maps - MDM Sign-in Integration - Multiple Admins - Number of Calls Answered - Photo/Text/Alert and Location Sharing - Role-Based User Operations - Shared Devices Support - Talk Priority Within Channels - Time to Answer Calls - Two-Factor Authentication - Unlimited Large Channels (7000 People) - Unlimited One-to-One Contacts For Enterprise Contact Vendor for Pricing It includes: - Cloud & on-Premise Options - Customized Billing Terms - Customized Deployment Configuration - Dedicated Customer Support - Foreign Currency Billing - HIPAA Compliance - Multi-Account Deployments - Privacy and Confidentiality - Service Level Agreements Value for money 4.8 (54) 4.8 Based on 54 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (56) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (56) 4.6 Based on 56 reviews ## User reviews Overall rating 4.7 Based on 66 reviews Filter by rating 5(52) 4(11) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent NO Nikki O. Team Lead Retail ### "Zelloish..." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 30, 2025 Zello is a great tool to use in a business to communicate with one another without having to make a phone call or chase someone down. Pros Zello is a great "walkie talkie" application. We use this for communication between associates. Also allows for text messages. Cons Many times I've heard more than one associate talking at once. There's no actual notification of text messages unless you are clicked on the associate that messaged. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Samuel R. Intensive Housing Based Case Manager Legal Services ### "Zello Communications" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 13, 2025 This software is great to talk to a friend, or a team of coworkers, making voice, text and image sharing simple and fast. In our application we use Zello for Emergency broadcasts and communication so that all team members are acutely aware of what's transpiring. Pros The mobile application is convenient and most practical for our team. Allowing us to have real-time delivery of communications. Cons Some Zello apps are subscription based and on other platforms their maybe no cost. This inconsistency was confusing and not uniform across the board. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS RICARDO S. Sales Representative Computer Software ### "Push the button and you are in." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2025 It has been a great tool for more dynamic communications in the business. Pros It gives me the functionality of the conventional radio communications with the advantage of an endless range of signal, and less expensive. Cons If you have no internet or cell phone signal, you are dead. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jorge Javier Q. Engineer Public Safety ### "Operational efficiency with ZELLO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2024 We are a police corporation in the state of Veracruz, Mexico. When we arrived to manage the operations, there was a fragile telecommunications infrastructure that did not support all operational services, which made it difficult to supervise officers in the field. With the inclusion of ZELLO, our operations have been exponentially streamlined since each officer has the application on his cell phone or tablet, receiving communications directly and without delay, giving a better response to citizens in the prevention and containment of crimes. Pros Its versatility and user-friendliness make it an application that, when used well, has become a powerful communications tool. Cons So far, all of its components are essential and well designed to achieve perfect harmony in use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lisa S. Manager Telecommunications ### "Great way to stay connected" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 4, 2024 Zello is so easy to use and train new employees. Being able to communicate with others in our group is vital and Zello helps us stay connected. Pros What I like most about Zello is that I can get ahold of anyone when I need to no matter the location. Our techs were out in the field and I can easily communicate with them at any time. Plus, the battery life is great! Cons In some of our territory locations, cell phone signal is very low. This can cause some issues but luckily we do not encounter this often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Themis S. Head of Research, Technology and Telecommunications Department Non-Profit Organization Management ### "Head of Research, Technology and Telecommunications Department" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2024 The best experience in telecommunications! Pros The best app for first responder teams!! Cons There is nothing bad about it! Everything is working properly! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Petros H. EOPK CB DODEKANHSOY Public Safety ### "Zello work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2024 So far I'm very pleased with both myself and my Immediate Response Service a score of 10 could be better Pros It has provided me with a very good cooperation with my colleagues in the fire department without wasting any time in our communication and we have an immediate response in matters of geographical location Cons The fact that you cannot have in the Live application the map where the cars are moving to give you directly the moment they attempt.. This is only done on the Website Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Anne R. first response team Hospital & Health Care ### "right hand man" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 25, 2024 10000/10 Truly been a great experience. My team loves it! Pros One of the Frontline communication apps out there! So easy to use and makes talking to coworkers fun! Cons Honestly no complaints regarding zello. Makes response times go up tremendously Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GP gary P. Recovery support Mental Health Care ### "Totally Awsome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 2, 2024 I had an excellent experience with Zello it was easy to get in touch with other employees with it and I didn't have to carry or waste my money on buying a two way radio. Pros I dont have to use a seperate radio with Zello Cons Data usage was not very good using it I thought it would be alot less. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Anthony M. Director Hospital & Health Care ### "Game Changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2024 Zello has been a game changer for us, the system is easy to use and when you need support, they're right there for you. Pros Being able to track our teams using the zello map. Cons Not being able to add addresses inside the zello map to get ETAs, instead you have to jump over to google maps Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/198898/Zello/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Microsoft Teams vs Zello](https://www.capterra.com/compare/168668-198898/Microsoft-Teams-vs-Zello)