# Zello Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zello Software - reviews, pricing plans, popular comparisons to other Team Communication products and more. Source: https://www.capterra.com/p/198898/Zello --- # Zello Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Zello ## What is Zello? Zello is the leading push-to-talk voice messaging app for teams and businesses worldwide, turning iOS, Android, and Windows devices into walkie-talkies that also record messages, track location, and send emergency alerts. Account administrators add, remove, and group together teams through a centralized, web-based management console. Channels are flexible to suit the needs of each customer, especially those in the hospitality, manufacturing, construction, transportation, and retail industries. ## What is Zello used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/) Top alternative Featured Overall rating Based on 66 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Starting price $8 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zello?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zello.com&name=Zello) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zello 4.7 (66) VS. [4.6 (6,051)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $8 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (66) Ease Of Use 4.5 (6,002) Value For Money 4.8 (54) Value For Money 4.3 (4,622) Customer Service 4.6 (56) Customer Service 4.4 (4,417) ## Zello alternatives [4.5 (13,585)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (3,009)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (24,121)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,256)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/198898/Zello/alternatives/) ## FAQs about Zello Overview ### What problems does Zello solve? Zello solves slow, fragmented team communication by giving frontline staff instant push-to-talk, text, and image sharing across distances. It reduces missed updates, radio dependence, office noise, and repeated check-ins with replayable messages and private channels. Field teams, plant workers, emergency responders, drivers, and distributed operations staff benefit most. Answer based on 24 reviews Overview ### Which roles and teams benefit most from Zello? Zello is most used by public safety leaders, field operations teams, and technical administrators who need instant voice communication across dispersed staff. Fire chiefs, captains, and safety officers use it for incident coordination, while owners, managers, and engineers rely on it to dispatch teams, share updates, and maintain operational responsiveness. Answer based on 66 reviews Overview ### What company size and industries is Zello built for? Zello is built primarily for small businesses, which make up 64% of reviewers, and it most often serves Public Safety at 15%. As a push-to-talk app for frontline workers, teams, and communities, it also sees use among midsize businesses at 23%, enterprises at 14%, Non-Profit organizations at 8%, and Transportation at 6%. Answer based on 66 reviews Features and Usability ### What are the key features of Zello? Zello includes core group messaging and push-to-talk voice communication, with channels for team or private conversations. Differentiating features include message playback, GPS location tracking with maps, dispatch management, and a web management portal for user setup and role-based permissions. It also supports text chat, file sharing, APIs, and third-party hardware. Answer based on 24 reviews Pricing ### How much does it cost and what fees or limitations are included? Zello offers a free version and free trial, with Zello for Business starting at $8/user/month. Reviewers describe it as cost-effective, easy to deploy, and flexible because service can be turned on and off, though some say add-ons become expensive and renewal lacks a loyalty discount. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Zello offer? Zello provides in person training, webinars, documentation, and videos to help teams get started. In person training supports guided setup, webinars offer live instruction, documentation serves as written reference material, and videos provide recorded walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Zello offer? Zello provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Without reviewer feedback on support experiences, no user sentiment about response times or helpfulness can be verified from the available data. Features and Usability ### What features does Zello offer for team communication? Zello offers core push-to-talk communication, channel creation, message playback, tracking, mapping, recordings, and admin controls across devices. Dispatch teams, fleet operators, and public safety users value its reliability, hardware support, and customization, though some want stronger live-map functions, built-in ETAs, paging alerts, and more status management tools. Answer based on 24 reviews Features and Usability ### Is Zello easy to use for teams and dispatch staff? Zello makes team communication easy to learn, deploy, and manage for dispatchers, drivers, and field staff. Many organizations find onboarding simple, with straightforward user setup, channel management, and web administration, though some mention confusing pricing differences, occasional slow uploads, and a better fit for larger mobile operations. Answer based on 21 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.6 (24) 66.67% of 24 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Alerts/Notifications 4.6 (23) 60.87% of 23 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audio Calls 4.8 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Ability to make voice calls within the system Access Controls/Permissions 4.9 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Real-Time Notifications 4.5 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Collaboration Tools 4.6 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Zello 24 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Ability to make voice calls within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Import and export data to and from software applications Manage sending personnel and resources to a site as needed Coordinate emergency medical response Visualize locations on a map System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Information, data and reports that are being tracked over time Ability to chat online in real time Identify the physical location of an individual, asset, device, etc. Access software remotely via mobile devices Notifications that are delivered to users as soon as an event occurs Access work applications remotely, for when working away from the office and/or traveling Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Get Advice We can help you find the software with the features you need. Features 4.7 (66) 4.7 Based on 66 reviews ## Pricing Value for money 4.8 (54) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/198898/Zello/pricing/) For Business $8.00 Per User,Per Month It includes: - Apis/Sdks Access - Call Duration - Communicate Outside of Your Organization - Contact/Channel and Settings Management - Dispatch Hub - End-to-End Encryption - In-App Message Playback - Individual Dispatcher Activity - LMR Interoperability - Maps - MDM Sign-in Integration - Multiple Admins - Number of Calls Answered - Photo/Text/Alert and Location Sharing - Role-Based User Operations - Shared Devices Support - Talk Priority Within Channels - Time to Answer Calls - Two-Factor Authentication - Unlimited Large Channels (7000 People) - Unlimited One-to-One Contacts Value for money 4.8 (54) 4.8 Based on 54 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (56) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (56) 4.6 Based on 56 reviews ## User reviews Overall rating 4.7 Based on 66 reviews Filter by rating 5(52) 4(11) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent NO Nikki O. Team Lead Retail ### "Zelloish..." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 30, 2025 Zello is a great tool to use in a business to communicate with one another without having to make a phone call or chase someone down. Pros Zello is a great "walkie talkie" application. We use this for communication between associates. Also allows for text messages. Cons Many times I've heard more than one associate talking at once. There's no actual notification of text messages unless you are clicked on the associate that messaged. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Samuel R. Intensive Housing Based Case Manager Legal Services ### "Zello Communications" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 13, 2025 This software is great to talk to a friend, or a team of coworkers, making voice, text and image sharing simple and fast. In our application we use Zello for Emergency broadcasts and communication so that all team members are acutely aware of what's transpiring. Pros The mobile application is convenient and most practical for our team. Allowing us to have real-time delivery of communications. Cons Some Zello apps are subscription based and on other platforms their maybe no cost. This inconsistency was confusing and not uniform across the board. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS RICARDO S. Sales Representative Computer Software ### "Push the button and you are in." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2025 It has been a great tool for more dynamic communications in the business. Pros It gives me the functionality of the conventional radio communications with the advantage of an endless range of signal, and less expensive. Cons If you have no internet or cell phone signal, you are dead. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jorge Javier Q. Engineer Public Safety ### "Operational efficiency with ZELLO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2024 We are a police corporation in the state of Veracruz, Mexico. When we arrived to manage the operations, there was a fragile telecommunications infrastructure that did not support all operational services, which made it difficult to supervise officers in the field. With the inclusion of ZELLO, our operations have been exponentially streamlined since each officer has the application on his cell phone or tablet, receiving communications directly and without delay, giving a better response to citizens in the prevention and containment of crimes. Pros Its versatility and user-friendliness make it an application that, when used well, has become a powerful communications tool. Cons So far, all of its components are essential and well designed to achieve perfect harmony in use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lisa S. Manager Telecommunications ### "Great way to stay connected" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 4, 2024 Zello is so easy to use and train new employees. Being able to communicate with others in our group is vital and Zello helps us stay connected. Pros What I like most about Zello is that I can get ahold of anyone when I need to no matter the location. Our techs were out in the field and I can easily communicate with them at any time. Plus, the battery life is great! Cons In some of our territory locations, cell phone signal is very low. This can cause some issues but luckily we do not encounter this often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Themis S. Head of Research, Technology and Telecommunications Department Non-Profit Organization Management ### "Head of Research, Technology and Telecommunications Department" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2024 The best experience in telecommunications! Pros The best app for first responder teams!! Cons There is nothing bad about it! Everything is working properly! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Petros H. EOPK CB DODEKANHSOY Public Safety ### "Zello work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2024 So far I'm very pleased with both myself and my Immediate Response Service a score of 10 could be better Pros It has provided me with a very good cooperation with my colleagues in the fire department without wasting any time in our communication and we have an immediate response in matters of geographical location Cons The fact that you cannot have in the Live application the map where the cars are moving to give you directly the moment they attempt.. This is only done on the Website Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Anne R. first response team Hospital & Health Care ### "right hand man" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 25, 2024 10000/10 Truly been a great experience. My team loves it! Pros One of the Frontline communication apps out there! So easy to use and makes talking to coworkers fun! Cons Honestly no complaints regarding zello. Makes response times go up tremendously Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GP gary p. Recovery support Mental Health Care ### "Totally Awsome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 2, 2024 I had an excellent experience with Zello it was easy to get in touch with other employees with it and I didn't have to carry or waste my money on buying a two way radio. Pros I dont have to use a seperate radio with Zello Cons Data usage was not very good using it I thought it would be alot less. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Anthony M. Director Hospital & Health Care ### "Game Changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2024 Zello has been a game changer for us, the system is easy to use and when you need support, they're right there for you. Pros Being able to track our teams using the zello map. Cons Not being able to add addresses inside the zello map to get ETAs, instead you have to jump over to google maps Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/198898/Zello/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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