--- title: "Zello Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zello Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/198898/Zello/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Zello Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Zello ## What is Zello? Zello is the leading push-to-talk voice messaging app for teams and businesses worldwide, turning iOS, Android, and Windows devices into walkie-talkies that also record messages, track location, and send emergency alerts. Account administrators add, remove, and group together teams through a centralized, web-based management console. Channels are flexible to suit the needs of each customer, especially those in the hospitality, manufacturing, construction, transportation, and retail industries. ## What is Zello used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/) Top alternative Featured Overall rating Based on 66 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Starting price $8 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zello?[Manage this product listing](https://www.g2.com/products/zello/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zello 4.7 (66) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $8 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (66) Ease Of Use 4.7 (11,158) Value For Money 4.8 (54) Value For Money 4.5 (6,875) Customer Service 4.6 (56) Customer Service 4.6 (6,629) ## Zello alternatives Highest Rated [4.6 (14,700)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (3,046)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,181)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/198898/Zello/alternatives/) ## FAQs about Zello Overview ### What problems does Zello solve? Zello solves delayed, fragmented frontline communication by giving dispatchers, drivers, plant staff, emergency responders, and field crews push-to-talk voice, text, images, group channels, message replay, and location tracking. Teams use it to coordinate incidents, dispatch vehicles, share updates, confirm instructions, and keep dispersed workers connected without traditional radio infrastructure. Answer based on 42 reviews Overview ### Which roles and teams benefit most from Zello? Zello is most used by emergency-response leaders, field operations teams, and technical staff who need immediate voice communication across dispersed locations. Fire chiefs, captains, and safety officers coordinate incidents and personnel; operations managers manage daily activity; and infrastructure or network engineers communicate during maintenance, outages, and on-site support. Answer based on 66 reviews Overview ### What company size and industries is Zello built for? Zello is a push-to-talk app for frontline workers, with small businesses (64%) and public safety (15%) leading its user base. It also serves midsize businesses (23%) and enterprises (14%), with adoption among nonprofit organization management (8%) and transportation, trucking, and railroad organizations (6%) for live voice communication. Answer based on 66 reviews Features and Usability ### What are the key features of Zello? Zello includes group messaging and push-to-talk voice communication for radio-style conversations across mobile and desktop devices. Key differentiators include public and private channels, message playback and chat history, GPS location tracking and maps, plus dispatch management. Administrative tools support user management, role-based permissions, and API integrations. Answer based on 24 reviews Pricing ### How much does it cost and what fees or limitations are included? Zello offers its For Business plan at $8 per user/month, with a free version and free trial also available. The plan includes management tools, API/SDK access, dispatch, maps, and encryption. Reviewers describe flexible service without contracts, but one reported that add-ons become expensive and renewal lacks a loyalty discount. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Zello offer? Zello provides in person training, webinars, documentation, and videos to help teams get started. In person sessions support direct instruction, webinars offer live online guidance, documentation gives written reference material, and videos provide visual walkthroughs for self-paced review of setup and features. Getting Started and Support ### What customer support options does Zello offer? Zello provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Without reviewer feedback on support experiences, no claims can be made about response speed, helpfulness, or common issues. The listed channels give users several ways to get assistance when needed. Features and Usability ### What features does Zello offer for dispatch and field teams? Zello provides flexible push-to-talk features for dispatch, field communication, and rapid incident channels. Fleet, ambulance, and frontline teams value device access, recordings, tracking, management controls, hardware connections, and customization. Some users need map-based address and ETA tools, louder inactive-user alerts, or job-status workflows that may require other systems or web access. Answer based on 24 reviews Features and Usability ### Is Zello easy to use for dispatchers and mobile teams? Zello makes day-to-day push-to-talk communication and user administration easy for most mobile teams. Dispatchers, drivers, field staff, and public-safety administrators report quick onboarding, simple user changes, clear communication, and accessible playback. Some users find the interface confusing, encounter slow information uploads, or consider the product better suited to larger organizations. Answer based on 21 reviews ## Features AI summary Based on 17,996 Team Communication reviews Capterra reviewers highlight these as the features buyers care about most when choosing team communication software: - **Meeting Management** (**50%** of reviewers rated this feature as critical) - **Mobile Access** (**52%**) - **Real-Time Chat** (**51%**) Zello includes **Mobile Access** and **Real-Time Chat**, giving teams a way to stay connected from anywhere and communicate instantly during day-to-day operations. However, it does not offer **Meeting Management**. Instead, it provides **Collaboration Tools** (**48%**), which can still support team coordination and shared work, helping businesses keep conversations moving and respond faster across distributed teams. Mobile Access 4.6 (24) 66.67% of 24 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Collaboration Tools 4.6 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Alerts/Notifications 4.6 (23) 60.87% of 23 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audio Calls 4.8 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Ability to make voice calls within the system Access Controls/Permissions 4.9 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Real-Time Notifications 4.5 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Zello 25 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Audio Calls: Ability to make voice calls within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Emergency Dispatch: Coordinate emergency medical response - Geographic Maps: Visualize locations on a map - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Group Messaging: Group messaging lets multiple people carry on a group conversation - Historical Reporting: Information, data and reports that are being tracked over time - Live Chat: Ability to chat online in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 4.7 (66) 4.7 Based on 66 reviews ## Pricing Value for money 4.8 (54) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/198898/Zello/pricing/) For Business $8.00 Per User,Per Month It includes: - Apis/Sdks Access - Call Duration - Communicate Outside of Your Organization - Contact/Channel and Settings Management - Dispatch Hub - End-to-End Encryption - In-App Message Playback - Individual Dispatcher Activity - LMR Interoperability - Maps - MDM Sign-in Integration - Multiple Admins - Number of Calls Answered - Photo/Text/Alert and Location Sharing - Role-Based User Operations - Shared Devices Support - Talk Priority Within Channels - Time to Answer Calls - Two-Factor Authentication - Unlimited Large Channels (7000 People) - Unlimited One-to-One Contacts For Enterprise Contact Vendor for Pricing It includes: - Cloud & on-Premise Options - Customized Billing Terms - Customized Deployment Configuration - Dedicated Customer Support - Foreign Currency Billing - HIPAA Compliance - Multi-Account Deployments - Privacy and Confidentiality - Service Level Agreements Value for money 4.8 (54) 4.8 Based on 54 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (56) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (56) 4.6 Based on 56 reviews ## User reviews Overall rating 4.7 Based on 66 reviews Filter by rating Counts reflect reviews available in this feed. 5(52) 4(11) 3(1) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Team Lead Used the software for: 1-3 years ### "Zelloish..." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 9, 2025 Zello is a great tool to use in a business to communicate with one another without having to make a phone call or chase someone down. Pros Zello is a great "walkie talkie" application. We use this for communication between associates. Also allows for text messages. Cons Many times I've heard more than one associate talking at once. There's no actual notification of text messages unless you are clicked on the associate that messaged. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tobias R. Infrastructure Engineer Used the software for: 1-3 years ### "Optimizing communication in Denmark's largest retailer " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2023 Our end-users are happy. Our customers gets help faster in our stores, so they are happy too.And from a IT perspective we have zero downtime, and great management features. And there are still new features coming. All in all, a very good experience! Pros The management console is the key feature for us in IT. It makes our work easier. The up-time is also a something I feel is worth mention. Not yet did we have any issue on the front. And at last the efficient/fast communication Cons It's hard to point out something. A lot of times the issues we have or the request we have is fixed. I think the only feature we're missing now is the option for display names in channels. That gives the option for more and better integration with MDM solutions without leaving the end-user with weird channel names. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Unemployed Used the software for: Less than 1 year ### "Awful " 1.0 September 20, 2022 Pros Nothing about this was amusing. It's completely confusing Cons Overall functionality of this program was a complete bust Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Samuel R. Intensive Housing Based Case Manager Used the software for: 3-5 years ### "Zello Communications" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2025 This software is great to talk to a friend, or a team of coworkers, making voice, text and image sharing simple and fast. In our application we use Zello for Emergency broadcasts and communication so that all team members are acutely aware of what's transpiring. Pros The mobile application is convenient and most practical for our team. Allowing us to have real-time delivery of communications. Cons Some Zello apps are subscription based and on other platforms their maybe no cost. This inconsistency was confusing and not uniform across the board. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS RICARDO S. Sales Representative Used the software for: Less than 1 year ### "Push the button and you are in." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2025 It has been a great tool for more dynamic communications in the business. Pros It gives me the functionality of the conventional radio communications with the advantage of an endless range of signal, and less expensive. Cons If you have no internet or cell phone signal, you are dead. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Engineer Used the software for: Less than 1 year ### "Operational efficiency with ZELLO" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2024 We are a police corporation in the state of Veracruz, Mexico. When we arrived to manage the operations, there was a fragile telecommunications infrastructure that did not support all operational services, which made it difficult to supervise officers in the field. With the inclusion of ZELLO, our operations have been exponentially streamlined since each officer has the application on his cell phone or tablet, receiving communications directly and without delay, giving a better response to citizens in the prevention and containment of crimes. Pros Its versatility and user-friendliness make it an application that, when used well, has become a powerful communications tool. Cons So far, all of its components are essential and well designed to achieve perfect harmony in use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Director Used the software for: 3-5 years ### "Meets the Needs and Then Some" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 24, 2023 Pros The most significant benefit for us was the accessibility via the API. While the web management console is easy to use our deployment depends on custom integration services. The documented API is easy to use and the provided SDK's worked great. Cons Zello is driving a lot of advancements with their applications, but one area forgotten about is the dedicated radio support. We rely heavily on physical radios from Telo, and some features sometimes don't work or are hard to enable. While we provide feedback on what we would like to see, we have no visibility if there is any traction on the suggestions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Security Systems Coordinator Used the software for: 1-3 years ### "Excellent Application. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2023 10/10 Pros Ease of use. Quick connectivity. Being able to connect with my team anywhere and anytime. Cons Some updates reset settings causing users issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Safety officer HSE Used the software for: 1-3 years ### "Fast Instant audio communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 31, 2022 Pros First time I heard about Zello it was in a facebook page that gives road traffic informations. Then I started using it in my work with my team. Its very fast to transmit the audio message . Good notification system and what i liked most in the app is that it is like the police talkie walkie Cons I dont think this app have any probleme in using it but what i didnt like most is the theme because its limited and you can only change to dark mode Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ricardo B. Program manager Used the software for: 3-5 years ### "Using Zello" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2020 The overall experience is great. Once you know the quarks are, it's awesoke. Pros Zello is super easy to use and train new employees on. It's easy to add users and make changes and the working with the zello staff is great. Cons There is a slight delay when you start talking to another user. It cuts off a small part which at times you have to repeat yourself Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/198898/Zello/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Microsoft Teams vs Zello](https://www.capterra.com/compare/168668-198898/Microsoft-Teams-vs-Zello)