# Page 2 | Zello Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zello the right Team Communication solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198898/Zello/reviews --- Zello 4.7 (66) [View alternatives](https://www.capterra.com/p/198898/Zello/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Zello ## Showing most helpful reviews Showing 26-50 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use gP gary P. Recovery support Mental Health Care Used the software for: I used a free trial ### "Totally Awsome" September 2, 2024 5.0 I had an excellent experience with Zello it was easy to get in touch with other employees with it and I didn't have to carry or waste my money on buying a two way radio. Pros I dont have to use a seperate radio with Zello Cons Data usage was not very good using it I thought it would be alot less. Review Source SP Steve P. IT Support Public Safety Used the software for: 1-2 years ### "Zello for Community Response" July 31, 2024 5.0 Pros Ease and speed of deployment. Scalability. Security Cons Nothing - It's easy to setup and deploy and works well. Reason for choosing Zello Speed of deployment & scalability. Other than the cellphone, Zello does not need any additional hardware. Zello can be deployed with an SMS and disconnected from the portal as and when required. Review Source daV daniel alberto V. Ingeniero mecanico Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Habla por Radio mas rápido con zello" December 8, 2022 5.0 lo utilizo en mi trabajo es muy practico a la hora de comunicarme de forma rapida, privada, sin que mis otros contactos en whatsapp o otras redes sociales vean si estoy online o no, realmente lo recomiendo lo uso a diario Pros me encanta porque es sencilla, gratis la app permite hablar en tiempo real como si fuese un radio de comunicación, permite mensajes de texto, te permite comunicar de forma mas privada Cons no tiene video llamadas, se debe tener internet seria genial poder usarlo en caso de emergencias de no tener datos, otra de las desventajas es que no todos tiene acceso a el Review Source DN Doug N. IT Manager Retail Used the software for: 2+ years ### "Zello beats all the competitors" May 23, 2023 5.0 We had part of our fleet using UHF radio. The rest of the country had nothing so we tested Zello out. Everyone loved it and we instantly realised that we could run despatch for the whole country from head office. We ripped out the UHF infrastructure and have never looked back. Pros So easy to deploy and train new users. On-boarding is complete. The technology works extremely well and can be customised to a large extent. We've even taken to using the API to integrate Zello into our own app. Cons Users expect it to work exactly like a radio. More of a comment about humans than Zello. Reason for choosing Zello To be fair, we were already invested in Zello before we evaluated the other product. In the end we stuck with it for two reasons - progression already achieved in roll out and it was cheaper Review Source RO Ricky O. Network Engineer Logistics and Supply Chain Used the software for: 2+ years ### "A fantastic product for rapid front line communications" May 25, 2023 5.0 It's been excellent. I took over the role of administrating the product for our frontline team and it was quick to pick up and learn, and we try to use it wherever we can to facilitate quick communication between dispatch, receiving, drivers, and warehouse staff. Pros I love how simple it is to manage and deploy this product. My dispatch operators and drivers enjoy how simple it is to communicate between them. The features are plenty and Zello is constantly updating the feature set. Being able to rapidly spin up and down user accounts, creating magic QR codes for zero-touch login, and the integrations with third-party hardware make Zello a no-brainer for frontline PTT. Cons At times, the web portal can feel antiquated in a post-material design era, but there is beauty in simplicity. I'd much rather have a web product that works every time than one that has issues but looks pretty. Review Source GK Garry K. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Zello is the ultimate communication solution." May 23, 2023 5.0 We were looking for an alternative to our outdated two-way system, and finding Zello has ultimately been the right choice for our application. The team at Zello are available to solve issues, but more than that are prepared to listen to user imput in order to keep improving their product. Pros Zello is user-friendlyZello is easy to set-up.Communication is improved.Office noise levels decreasedLittle to no downtime Cons There is nothing I can think of that is negative with using Zello for our communications at this time. Reason for choosing Zello Zello was the first product I found when looking into an alternative. It had all the features I was looking for when we took up the trial period. Review Source AL Anastasia L. DIRECTOR Transportation/Trucking/Railroad Used the software for: 2+ years ### "Two Communications better that Cell Phones" May 22, 2023 5.0 We have a lot of rules in California when it comes to lunches, we have had drivers not take lunch when instructed to do so, The manager has used the recording feature to prove the driver was instructed to take a lunch, and it has been tremendous to tool to keep employees from stating there were not told something. Pros It is easy to use and deploy. Our drivers carry tablets, not cell phones this allows us to call them and communicate at a fraction of the cost. The recording feature is a great management tool. We have a lot of rules in California when it comes to lunches, we have had drivers not take lunch when instructed to do so, The manager has used the recording feature to prove the driver was instructed to take a lunch and it has been a tremendous to tool to keep employees from stating there were not told something. Cons The channels can be tricky to deploy i have had to get support to set them up Reason for choosing Zello The cost saving was huge! Review Source TY Timothy Y. IT Administrator Transportation/Trucking/Railroad Used the software for: 2+ years ### "It is a necessity!" May 25, 2023 5.0 Without fail Zello continues to deliver year after year quality service. We are grateful to have such a wonderful company to work with. Pros We use Zello constantly to stay in contact with our drivers. In the years we've used Zello, I can't remember a moment of downtime. It is vital that we have this service to better server our customers and drivers. Cons I don't have anything bad to say, we have always received first class results with Zello. Review Source Youssouf T. Safety officer HSE Construction Used the software for: 1-2 years ### "Fast Instant audio communication" January 28, 2022 4.0 Pros First time I heard about Zello it was in a facebook page that gives road traffic informations. Then I started using it in my work with my team. Its very fast to transmit the audio message . Good notification system and what i liked most in the app is that it is like the police talkie walkie Cons I dont think this app have any probleme in using it but what i didnt like most is the theme because its limited and you can only change to dark mode Review Source GB GUILLAUME B. Technological IT Development Construction Used the software for: 2+ years ### "Zello From admin view" March 18, 2024 5.0 Very good and very convient and good replacement for those old FM receiver. Pros The tool is embedded in TrackIT from Command Alkon and it's using on single sign in for drivers. Cons Zello Standalone is having more functionality than the one with TrackIT sandly. Review Source KB Keith B. Senior Technician Telecommunications Used the software for: 6-12 months ### "Overall Zello" May 31, 2023 5.0 We are able to communicate without carrying portable radios AND phones Pros Once you're in the software and get familiar with it, setup is pretty straightforward and they will always help if needed. Cons Zello has no way of letting me know when a component of the radio system is down :-( Reason for choosing Zello Ha ha that was done by the administration after a demonstration. Review Source MB Martins B. IT Specialist Airlines/Aviation Used the software for: 2+ years ### "Modern communication" May 22, 2023 5.0 Pros An integral part of mutual rapid communication in everyday work. Cons When using the application in the ios environment, sometimes closing the application does not close it. Review Source JS Jacob S. Agent Principal Insurance Used the software for: 1-2 years ### "Fills a Real Need" February 11, 2020 5.0 Sometimes you really need to know if someone is at their desk and available to take a call, but you don't want to interrupt them with a ringing phone and you don't have time to hope and wait for them to see a Slack-like instant message. This fills that need. Pros This is the only app I could find anywhere that provides us with what is essentially an intra-office intercom. You would think it wouldn't be hard to find an IP-based version of the old-school intercom, like on Mad Men (but with way less sexual harassment) where you can push a button and say something to someone in a different office, rather than forcing their phone to ring, or waiting for them to see and answer an IM, but this isn't just the best option, it's the only one I found. Cons It's designed and priced for larger organizations who need it for managing fleets or large mobile teams, think trucking dispatchers, or managers of large field staffs. Those folks use it like a digital version of two-way radios, or the old Nextel PTT phones. We didn't need any of the mobile functionality or the other bells and whistles, but we still had to pay for them. Review Source LC Les C. Administrator Security and Investigations Used the software for: 1-2 years ### "Reliable communications" May 24, 2023 5.0 Excellent service from free trial to implementation Pros Instant connection, clear audio quality, multi channel creation Cons Becomes expensive with the add ons, no loyalty discount for renewal, support response could be quicker Review Source Ricardo B. Program manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Using Zello" February 11, 2020 4.0 The overall experience is great. Once you know the quarks are, it's awesoke. Pros Zello is super easy to use and train new employees on. It's easy to add users and make changes and the working with the zello staff is great. Cons There is a slight delay when you start talking to another user. It cuts off a small part which at times you have to repeat yourself Reason for choosing Zello We chose zello because it allowed us to do things that other ptt apps cant do Review Source Kerry S. Press operator Apparel & Fashion Used the software for: 2+ years ### "Keeping in touch" February 13, 2020 5.0 Overall this is a awesome software connect with people to always keep in touch at the touch of a button Pros I loved this software it help me stay in contact with my boss and co-workers. I liked the fact it was able to record everything it said so u ever needed To go back u can. Easy to use clear voice and great storage Cons Well the only thing I dislikes is how u had to have a wireless connection to be able to get in touch with everyone if ur not connected your not able to use it Review Source Response from Zello February 14, 2020 Thank you for your review! JR Jacqueline R. IT Manager, Services and Support Non-Profit Organization Management Used the software for: 2+ years ### "Zello a service that really works." February 20, 2020 4.0 Again cost effective. I lower my cost because I can turn on and off whenever I need to the service. I'm not locked into any contract. The range is great and I like that you can playback messages. You can add your email account and works with pretty much and phone. Pros Easy setup. Cost effective. I saved a ton of money when I started using Zello. We drop our Verizon push to talk cell phone and also didn't require to use Walkie-Talkie devices either. By simply downloading this app and uploading our list with an excel file. You can make easy change via the portal. Delete and adding users. It has nice features like tracking,mapping and creating channels. Cons Would like to see maybe paying one fee for gps,tracking and mapping. Instead of paying for this feature per device. It may work for some people but in my case. It can then add up a bit. Reason for choosing Zello Cheaper and easy setup to setup ever year. Service works well. Customer service is always very helpful. Plus they are always adding new features and lets me test them ahead of time. So company can provide feed back. Which is a good thing. Review Source PR Patrick R. Captain Public Safety Used the software for: 6-12 months ### "Great Push to talk app." February 4, 2020 5.0 The app itself has been great and in the emergency service field. It gives us overall better radio coverage in our rural area. Zello has been great in supporting our agency with free services. They are definitely doing great things! Pros I like being able to have radio communications with those I with at all times especially in places our radio system fails. The software is great and easy to use. Cons I would say the only downside to this software is there is no gateway support unless u pay for it. It would be nice to see Zello and the gateway companies come together to put some how to videos on there sites. It’s pretty simple if you only need 1 gateway channel but if u need multiply it is definitely a challenge to set up on your own. Reason for choosing Zello Because Zello emailed me with a first responder program offering there service for free. If it wasn’t for Zello we wouldn’t have been able to afford this type of service. Review Source Response from Zello February 6, 2020 Ryan - thank you for your review and sorry about the gateway support issue. It's just that being a relatively small team, it is hard for us to offer the same level of support to all customers, free and paid. Your suggestion is good and we'll try to strengthen our support content for gateways in the future. HS Holger S. Communication Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great product with room for improvement " March 30, 2021 5.0 We are an NGO specialized on Wildlandfirefighting and Urban Search and rescue. We like zello a lot, but we are investigating at the moment possibilities to use gateways to combine zello with our own radios. This is especially an area’s imported, where we do not have internet. Pros Easy to use, reliable and can be tailored to organization needs Cons As mentioned several times already, we would need a pager function similar to Group Alarm, Divera 24/7. If zello is inactive it is impossible to alert someone. Alarm needs to be loud (should wake up a person) and vibration is needed. We would also need a status panel, where status of the assigned job can be changed. I.e. dispatched, on Szene, returning from scene.... Reason for choosing Zello Great service, great product, awesome team Review Source SY Sergey Y. Head of IT dept. Construction Used the software for: 2+ years ### "Software alternative of walkie-talkie" July 30, 2020 5.0 In our country radio frequency is paid and hard to receive license for using it. So this software is very help us to make an alternative PTT device with all need features for our Security and Warehouse departments. Pros This very easy to implement this software in IT infrastructure, have 2 options on premiss and cloud. And work for a years without hard technical issues. Everytime with new versions comes new features that we like and feel it useful Cons We have not found some missing features or problems in integration. Reason for choosing Zello Our aim was have centralized server and can manage all accounts with different rights. So freeware soft not answer for our requests. Review Source RM Raymond M. IT Architect Logistics and Supply Chain Used the software for: 2+ years ### "Superb Push-to-Talk server and app" February 12, 2020 5.0 WIth Zello Push-to-Talk app we were able to replace our expensive traditional PTT service. We're also able to install the app in our Windows Desktop that is very useful for our Controllers and Dispatchers. Pros We do have an on-premise Zello Enterprise server and the setup and configuration are straightforward and easy. Support from zello are superb. The technology they used are great as it does not take a lot of bandwidth thus saving on our mobile data plans. The app interface are easy and are available on both windows, IOS and Android OS. Cons No major issues we encountered on the server and app so far. Review Source Response from Zello February 13, 2020 Raymond - thank you for your review! DF Dondra F. Security Officer Security and Investigations Used the software for: 2+ years ### "I love zello!!!" April 9, 2020 5.0 Amazing never had a issue with it!!! I can always have communication with my work staff when I need Pros I started using this software back in 2015. It’s a great tool for company and businesses who rely heavily on communication. Zello allows you to use your phone to communicate instantly with anyone you choose no matter how close or far. Zello acts as a 2 way radio Cons No cons really. I’m very simple and this app is very simple for me. Anyone can use it. I think the app does need a update but other than that all good Review Source Response from Zello April 22, 2020 Thanks for the kind words, Dondra! Feel free to share Zello with anybody you know who could have a use for it! KK Ken K. President & CEO Public Safety Used the software for: 2+ years ### "Zello Enhances Public Safety" January 23, 2020 5.0 Zello has been a game changer for my emergency medical services company. We have better team communications than at any time in our company's history. We have used the system in major incident responses not only locally, but as part of our national disaster response network. It is very flexible, stable and easy to use. Pros Ease of setup; scale-ability, secure, flexible. Cons I've really not found any negatives to the application. The backend support is fantastic and the system is very stable. Reason for choosing Zello Price, ease of use, easy to setup, secure, compatible with all platform devices. Review Source Response from Zello January 24, 2020 Ken - thanks so much for your flattering review, we're very grateful! LT Luther T. Infrastructure Engineer Entertainment Used the software for: 1-2 years ### "Great Walkie-Talkie Alternative" May 22, 2023 4.0 Pros Call Quality is excellent, love the playback feature, saved a ton of money over our old analog radio system. Cons Initial setup for our use case was a little unintuitive, inability to upgrade device firmware also a bit of a bummer. Review Source VR Verified Reviewer Presidente de Filial departamental Non-Profit Organization Management Used the software for: 6-12 months ### "Zello Work en Cruz Roja Uruguaya" November 26, 2020 5.0 Nuestra experiencia ha sido muy positiva y claramente ha marcado un antes y un después en el trabajo de campo, hoy en día salimos a terreno siempre acompañados de la aplicación y una base central que nos observa constantemente. Pros Poder realizar el seguimiento de nuestros voluntarios en terreno nos permite trabajar con mucha más seguridad y tranquilidad. Cons Nos falta la posibilidad de trazar rutas en el mapa del Dashboard para poder hacer los seguimientos Reason for choosing Zello Las funciones de seguimiento en el mapa, el uso de canales y la portabilidad nos permite trabajar en todas las situaciones así que ha sido lo que nos decidió por su uso. Review Source Response from Zello November 27, 2020 Thank you for your review - we are glad you were able to use Zello with the Uruguayan Red Cross! Similar Products Featured ## Related categories [Team Communication](https://www.capterra.com/team-communication-software/)[Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/)[Remote Work](https://www.capterra.com/remote-work-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.