# SmartRec Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SmartRec Software - reviews, pricing plans, popular comparisons to other Membership Management products and more.

Source: https://www.capterra.com/p/198905/SmartRec

---

# 

 SmartRec Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SmartRec

## What is SmartRec?

Amilia SmartRec supports parks and recreation agencies, membership-based nonprofits, camps, swim schools, afterschool and class-based activities with an all-in-one recreation & membership management software. It allows you to manage registrations, payments, memberships, staff schedules, bookings, facilities, and financial reporting in a fraction of the time, thanks to self-serve signups, automated admin work and reliable data. You’ll spend less time on busy work, spend more time with your community and do more of what you love. Amilia is trusted by over 1,500 organizations to bring an innovative, user-friendly and family-friendly experience to over 6,600 locations across North America.

## What is SmartRec used for?

[Class Registration](https://www.capterra.com/class-registration-software/)[Registration](https://www.capterra.com/registration-software/)[Membership Management](https://www.capterra.com/membership-management-software/)

Overall rating

Based on 146 user reviews

Reviews sentiment

Positive

86%

Neutral

11%

Negative

3%

Starting price

$99

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## SmartRec alternatives

Highest Rated

[4.8 (226)](https://www.capterra.com/p/148885/Corsizio/reviews/)

Starting price

$0.15

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.5 (990)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.4 (86)](https://www.capterra.com/p/151182/Uplifter/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.3 (617)](https://www.capterra.com/p/102088/NeonCRM/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/198905/SmartRec/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Online Registration

4.1 (30)

73.33% of 30 reviewers that rated this feature as important or highly important

Real-time registration over the web

Payment Processing

4.1 (28)

85.71% of 28 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Customizable Forms

4.0 (17)

70.59% of 17 reviewers that rated this feature as important or highly important

Customize contracts and forms to collect specific information

Class Registration

4.3 (13)

76.92% of 13 reviewers that rated this feature as important or highly important

Online registration for classes

Attendee Tracking

3.9 (12)

83.33% of 12 reviewers that rated this feature as important or highly important

A list of registered participants

Calendar Management

4.0 (10)

40.00% of 10 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

SmartRec 107 features

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage attendance for classes, shifts, meetings, or events

Track the attendance of specific individuals or groups

A list of registered participants

Automatically create schedules based on business needs or employee availability and qualifications

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Track and manage schedules and meetings via an integrated calendar

Track the status of assets and whether they're checked in or out

Create and schedule group classes, recurring appointments, and private sessions, etc.

Online registration for classes

Schedule in-person or online classes

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track, store, and access client contracts or licenses

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Record customer information, purchase history, and other notes

A collection of customer information such as contact details, demographics, previous interactions, etc.

Store and organize information about customers and previous interactions

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Import and export data to and from software applications

Track products that are for sale at a reduced price or part of coupon promotions

Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach

Track and collect membership dues

Electronically collect payments for goods or services

Create and send email blasts/campaigns

Reminders sent via email

Pre-made examples and templates for emails

Track employee schedules, availability, and performance across projects and tasks

Confirmation of the enrollment of a student in a course, class, activity, or program

A list of events with their respective dates

Schedule and manage the logistics of activities and other gatherings

Online registration for events

Plan an event's time and location

Manage the maintenance of building facilities

Schedule facilities, such as athletic fields, venues, and convention centers based on their availability

Track and manage staff profiles, recruitment, schedules, productivity, career development and performance

Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk

Generate reports to assess the financial performance of an organization

The software is designed for campgrounds

Designed for dance studios

For martial arts classes and studios

The software is designed for summer camps

Store, manage and track all forms in a centralized location

Activities related to raising money for a specific cause

Register a group/batch of attendees

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

League/Team Management

Manage, maintain and track the performance of assets and equipment

Automate workflows and trigger campaigns based on customer actions

Manage health, disease, care and case management functions from a central location

Accounts held by members of an organization

Contact members listed in the database through email, SMS, social, phone, etc.

Add, store and access information pertaining to members

Comprehensive list that contains information and details of all the members associated with a particular organization or group

Centralizing administrative & communication processes of an organization's members

Online gateway through which members can access/update personal information

Database of members to track personal information of individuals and families

Conveniently automatically renew memberships at the end of subscriptions

Registration process to become members by providing relevant information and agreeing to terms

Access software remotely via mobile devices

Notifications via mobile devices

Access the system via a mobile application

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Book meetings and appointments through a website or digital platform

Create new forms and/or use ready-made online form templates

Accept and process online payment transactions

Real-time registration over the web

In-person, onsite registration

Manage plans with a set payment schedule that help customers pay outstanding debt

Accept, record, and reconcile financial transactions

Accept and process customer payments for products or services using hardware and software

Process of managing several related projects or business activities to achieve organizational goals

Active reporting of data and metrics

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Oversee the process of issuing refunds

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Streamline, automate and manage the rental of properties, facilities, assets, or equipment

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Reports specific to sales analysis for trends and strategies

Plan availability and assign specific time slots for tasks and resources

Check-in and out via a mobile device or kiosk

Online portal through which end users can access the system, manage tasks, or obtain information

Track employee skills, competencies, training & qualifications

Send messages via SMS

Schedule shifts for staff/employees, track hours worked, and manage staff payroll

Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly

Database of students to track personal information of individuals and families

Organizing a group of people to accomplish a task

Set up connections to third-party platforms to improve business processes

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Make a list and register visitors

Manage volunteer information and direct volunteer resources

Record, update and manage waiting lists

Seamlessly integrates with 3rd party websites

Get Advice

We can help you find the software with the features you need.

Features

3.9 (136)

3.9

Based on 136 reviews

## Pricing

Value for money

4.1 (123)

Free Trial

[View pricing plan details](https://www.capterra.com/p/198905/SmartRec/pricing/)

Starter

$99.00

Flat Rate,Per Month

It includes:

-   Facility management
-   Online Registrations
-   Configurable Forms
-   Memberships
-   Fundraising
-   Reporting Tools
-   Discounts & Promotions

Growth

$499.00

Flat Rate,Per Month

It includes:

-   League Registration
-   Dedicated Account Manager
-   Staff Management
-   Marketing Tools

Plus

$799.00

Flat Rate,Per Month

It includes:

-   Geographic Segmentation Tools
-   Merchandise
-   Support Included
-   Implementation & Training

Value for money

4.1 (123)

4.1

Based on 123 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[

Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[

Cyberimpact](https://www.capterra.com/p/181270/CyberImpact-Email-Marketing/)[

Funraise](https://www.capterra.com/p/154623/Funraise/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (144)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (144)

4.6

Based on 144 reviews

## User reviews

Overall rating

4.3

Based on 146 reviews

Filter by rating

5(75)

4(50)

3(16)

2(3)

1(2)

Mentioned topic

Sorted by most recent

SM

Stacey M.

Senior Program Manager

Child Day Care Services

### "Registration Software"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

May 2, 2025

Our adjustment to SmartRec was fairly smooth with few hiccups. Our families were able to figure out registration with relative ease.

Pros

SmartRec allows us to automatically charge families for monthly child care costs, have immediate enrollment for programs, and generally manage our registrations.

Cons

In our area, we are required to have printed, physical copies of registration information for each participant. SmartRec does not quite provide an easy system for this documentation.

Switched from

[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

The platform we had been using (sandbox) was purchased and discontinued by Procare.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LC

Laura C.

Office Manager

Child Day Care Services

### "Works well but could use some improvements too!"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

April 10, 2025

This streamlined a huge amount of work in allocating spaces available for programs and I would not want to return to any other system for that, but for other aspects of the program, improvements would be great.

Pros

I love how you can set a limit to the number of participants per activity and that families can see the number of spaces available or the number of participants on the waitlist.

Cons

It is difficult to customize some situations, printing the children's files is difficult, and it does not provide yearly tax receipts for families, or sign children in/out multiple times per day, though this is something we were told it would do.

Switched from

[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

Procare did not allow the modifications to programs that we required; we were told we could print the same type of files as the previous system we were using (not true), we were also told it provided tax receipts, which it does not, but that registration function is wonderful.

Alternatives considered

[brightwheel](https://www.capterra.com/p/144060/brightwheel/)

Reasons for choosing SmartRec

It allowed families to know immediately if they were registered in a program, as well as display the available spaces and waitlists; this is something that our families had been requesting for quite some time and they are very happy with it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MS

Michael S.

Managing Director

Education Management

### "Mostly good, but there is some bad"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

February 24, 2025

Been good overall, though the ability to not be able to modify is frustrating at times

Pros

The ability to put program registration into the customers hands

Cons

Limited functionality, the is not a lot of room to modify to personal needs

Switched from

[Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/)

Sandbox was bought out and no longer receiving updates to operate

Alternatives considered

[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

Reasons for choosing SmartRec

At the time it seemed that they would be able to best meet our needs. Canadian company which was important. The team has been great to work with

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Aiden A.

Software Engineer

Computer Software

### "Amazing Tool but Pricey for Small Teams"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

December 24, 2024

Pros

Very easy to integrate for developers. The API documentation is fairly robust. The recommendation system is also extremely useful.

Cons

The pricing model may drive away smaller businesses, and teams with limited budgets. The system is also complex especially if you're new to using smart rec.

Switched from

[Firebase](https://www.capterra.com/p/160941/Firebase/)

My job at the time required me to use smart rec, worked well but I preferred using Firebase.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TD

Taylor D.

Owner

Sports

### "A great starting software for programs"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

6/10

October 7, 2024

Pros

The online store was a good option and generally easy to use

Cons

It is not integrated into a website so you need two different platforms

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AT

Astrid T.

Marketing Support

Recreational Facilities and Services

### "Great Software for Bookings"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 3, 2024

Our clients were seeking a software solution that could easily manage multiple locations and simplify the booking process. We discovered Amilia online and were impressed by a positive review from another client, which led us to explore it further.

Pros

From the initial inquiry to full implementation, the Amilia team were excellent throughout our experience. They provided excellent guidance and support at every step of the way. The software itself is user-friendly, both for our backend operations and for customers. We've received positive feedback from customers about how simple and seamless the booking process is. Additionally, Amilia offers a wide range of features that were crucial to our decision. We needed to manage multiple locations, incorporate a calendar, handle eCommerce, and more—and Amilia provided a solution for each requirement.

Cons

The only downside we've encountered is that tickets cannot be refunded directly, only credited back.

Switched from

[Omnify](https://www.capterra.com/p/149645/Omnify/)

Crashed the site and bad support. Didn't meet the neeeds

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TB

Tanya B.

Operations Manager

Sports

### "Good and Bad"

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

September 18, 2024

Overall there are some things that I really like but not sure if the things we really dislike are a dealbreaker. We have 6 months left on our contract and feel a little stuck. Doubtful we will renew.

Pros

I like that someone can do their registration and input their own information as well as sign forms. I like that once registered we are able to do the attendance based off of the registration. I also like that is shows how many spots are available when registering.

Cons

The system is very difficult to use. After training and 6 months later, I still have to contact support weekly on how to do stuff because it is difficult to maneuver. Payments take a long time to get into our account (7-8 days) vs the competition (1-2 days). We stopped processing payments with Amilia. Also if you have to stop payments or make changes it is very difficult to do. It's not just cancel and done. Lastly my customers found the installments confusing. It shows the yearly payment. in my industry some people do charge monthly what we charge in a year. I would work better to have installments listed as monthly instead of annually. Also don't like you have to sign up for a yearly contract. We are just stuck with the service if we are not happy. Lastly credit card fees should be deducted when the transaction happens instead of being invoiced at the end of the month.

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

I wanted to simplify the enrollment process for myself and for parents. It took a long time for me to enroll one student in many systems.

Alternatives considered

[Udemy Business](https://www.capterra.com/p/209689/Udemy-for-Business/)

Reasons for choosing SmartRec

Don't remember them all, it was about a year ago

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Shannon H.

President CEO

Non-Profit Organization Management

### "Customer service means everything"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 6, 2024

Our overall experience with SmartRec has been exceptional. The platform’s intuitive design and user-friendly interface have greatly improved our staff’s efficiency and productivity. By streamlining administrative tasks, SmartRec has allowed our team to spend less time on the computer and more time actively engaging with our customers. The CRM’s robust features, including easy customer data management and seamless communication tools, have helped us build stronger relationships with our clientele. It’s truly made a world of difference in how we operate, enhancing both our service quality and team morale.

Pros

The customer service and their willingness to adapt the product.

Cons

Not being able to choose your own credit card processor.

Switched from

[Daxko Operations](https://www.capterra.com/p/268006/Daxko-Operations/)

We were completely frustrated with Daxko's unwillingness to upgrade the platform and anytime they did take a change into consideration, we were charged an additional fee for its use.

Alternatives considered

[ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/)

Reasons for choosing SmartRec

Reclique Core ended up merging with Daxko.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MK

Mark K.

CSR

Sports

### "MNJCC - Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 5, 2024

Pros

Registrations are easy for members and ADMINS

Cons

Sometimes it's hard for our business to understand how it works/

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SW

Susan W.

Registration

Non-Profit Organization Management

### "Room for Improvement"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

4/10

September 4, 2024

Overall, I would rate this system at 3/5 stars. Should customer service enhance, I would be inclined to raise it to 4 stars. If they manage to improve the overall experience by incorporating volunteers, implementing email features, and streamlining the scholarship award process, I would be happy to award them a 5-star rating.

Pros

I really enjoy that Adult and Youth Programs can be accessed through the same interface. It’s such a big help for organizations managing both programs at the same time. I also love the organized home page that lets you see the most recent registrations, merchandise orders, and more. Setting up programs is fast and straightforward, with everything conveniently located in one spot. Gathering data for rosters is fantastic, although the medical form feature could use some improvement.

Cons

Customer service leaves much to be desired, with wait times sometimes exceeding two hours. There is a lack of responsiveness for phone inquiries, forcing users to communicate all issues via chat. Customer service representatives often expect individuals to resolve their own problems, providing little support for recurring issues that cause frustration. They constantly point you to articles, essentially requesting you figure it out. I truly miss the exceptional customer service we received from Campminder, our previous system, which was outstanding and deserving of an A+++. In contrast, I would rate \[sensitive content hidden\] customer service as just one star. The scholarship application process is quite cumbersome, especially when students register before being awarded. Smart Rec is not ideally suited for this procedure, resulting in a complicated and multi-step experience. Additionally, the medical forms available within this system are quite basic, offering little in terms of detail. Furthermore, the current system does not support the inclusion of volunteers, making it impossible to set them up within this platform currently. It is not possible to send an email containing links and customize it as needed. However, you can send a pdf, which does not achieve the desired result. Instead, you must generate a report and distribute it via a different platform to complete this task.

Switched from

[Campminder](https://www.capterra.com/p/79177/CampMinder/)

A system was required that encompassed both Youth and Adult Programs.

Alternatives considered

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)

Reasons for choosing SmartRec

Our previous \[sensitive content hidden\] had looked into this and liked it and after completing another trial a year or so later, this system seemed to be the best fit for our needs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/198905/SmartRec/reviews/)

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