--- title: "SmartRec Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SmartRec Software - reviews, pricing plans, popular comparisons to other Membership Management products and more." source_url: "https://www.capterra.com/p/198905/SmartRec/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # SmartRec Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SmartRec ## What is SmartRec? Amilia SmartRec supports YMCAs, JCCs, parks and recreation agencies, community centers, nonprofits, camps, swim schools, arts centers, sports facilities, and afterschool programs with an all-in-one recreation and membership management software. Manage registrations, payments, memberships, staff schedules, facility bookings, and financial reporting in a fraction of the time — thanks to self-serve signups, automated admin work and reliable data. With 80% of transactions completed self-serve, your staff spends less time on busy work and more time with your community. Trusted by 1,500+ organizations across 8,200+ locations in North America, processing over $1B in transactions annually. ## What is SmartRec used for? [Class Registration](https://www.capterra.com/class-registration-software/)[Registration](https://www.capterra.com/registration-software/)[Membership Management](https://www.capterra.com/membership-management-software/) Overall rating Based on 148 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 3% Starting price CA$99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## SmartRec alternatives Highest Rated [4.8 (513)](https://www.capterra.com/p/220131/Zeffy/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (1,482)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (36)](https://www.capterra.com/p/115868/ProClass/reviews/) Starting price $249.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/198905/SmartRec/alternatives/) ## FAQs about SmartRec Overview ### What problems does SmartRec solve? SmartRec solves manual, phone-based registration and payment collection by letting families enroll, sign forms, pay, join waitlists, and view remaining class capacity online. Recreation departments, camps, gymnastics and swim clubs, community centers, and program administrators use it to manage rosters, attendance, facility bookings, merchandise, and participant data from one system. Answer based on 110 reviews Overview ### Which roles and teams benefit most from SmartRec? SmartRec is most used by owners, executive leaders, and directors overseeing recreation, fitness, and community programs. Administrators, office managers, and operations teams manage registrations, payments, schedules, and participant records. Program managers, recreation coordinators, supervisors, and head coaches use it to organize activities, communicate program details, and track enrollment. Answer based on 144 reviews Overview ### What company size and industries is SmartRec built for? SmartRec serves small businesses in sports, which account for 95% of reviewers and 27% of industry representation. It is designed for government parks and recreation agencies, nonprofits such as YMCAs and JCCs, and activity providers. Reviewers also include recreational facilities and services (21%), education management (9%), enterprises (3%), and midsize businesses (2%). Answer based on 148 reviews Features and Usability ### What are the key features of SmartRec? SmartRec includes core financial reporting, staff scheduling, and a mobile app, alongside widely discussed online class registration and payment processing. Organizations can manage client records, program capacity, wait lists, attendance, and facility bookings, while reporting tools track registrations, payments, balances, and program activity. Answer based on 92 reviews Pricing ### How much does it cost and what fees or limitations are included? SmartRec starts at CA$99 per month flat rate for Standard, with a free trial available. Advanced costs 499 Canadian dollars monthly, while Custom pricing is quoted separately. Reviewers describe usage as affordable for some, but smaller organizations cite monthly fees, a percentage of registrations, and extra marketing costs as concerns. Answer based on 23 reviews Integrations ### Which third-party tools and platforms does SmartRec integrate with? SmartRec integrates with 10 third-party tools, including ActiveXCHANGE, Asset Panda, Avigilon Video Security, Bloomerang, CampDoc, Constant Contact, HubSpot CRM, QuickBooks Online, Salesforce Platform, and Zapier. These connections support recreation management, constituent engagement, accounting, communications, customer relationship management, and workflow automation. Answer based on 12 reviews Getting Started and Support ### How easy is it to onboard and train a team on SmartRec? SmartRec offers in-person training, live online sessions, webinars, documentation, and videos. New employees and participants generally learn basic registration and daily tasks quickly, while administrators and less technical staff often need several weeks and more extensive guidance to master configuration, payments, reporting, and advanced features. Answer based on 15 reviews Getting Started and Support ### What customer support options does SmartRec offer, and how do users rate the experience? SmartRec offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe the team as helpful, responsive, and willing to work through issues, with chat frequently noted for quick assistance. However, some users report long phone waits, inconsistent follow-up, delayed ticket resolutions, and guidance that does not fully resolve recurring problems. Answer based on 92 reviews Ease of use ### Is SmartRec easy for staff and customers to use? SmartRec makes online registration, checkout, program setup, and member management accessible for many customers and administrative teams. Recreation organizations value its clear customer-facing experience and broad features, although some staff report a learning curve, time-consuming setup, and menus or billing workflows that can be difficult to navigate. Answer based on 54 reviews ## Features AI summary Based on 4,125 Membership Management reviews Capterra data shows that buyers of membership management software rank the following features as their top priorities: - **Registration Management** (**56%** of reviewers rated this feature as critical) - **Member Database** (**62%**) - **Payment Processing** (**62%**) SmartRec supports all three of the features reviewers rate most important: **Registration Management**, **Member Database**, and **Payment Processing**. Together, these capabilities help businesses manage sign-ups, keep member records accurate and up to date, and handle transactions efficiently, allowing teams to run membership operations with less manual work and better visibility across the full member lifecycle. Registration Management 4.3 (7) 128.57% of 7 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Member Database 4.3 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Add, store and access information pertaining to members Payment Processing 4.1 (28) 85.71% of 28 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Membership Renewals 4.4 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Conveniently automatically renew memberships at the end of subscriptions Electronic Payments 4.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Online Registration 4.1 (31) 74.19% of 31 reviewers that rated this feature as important or highly important Real-time registration over the web SmartRec 108 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Attendee Tracking: A list of registered participants - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Registration: Online registration for classes - Class Scheduling: Schedule in-person or online classes - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Enrollment Confirmation: Confirmation of the enrollment of a student in a course, class, activity, or program - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Registration: Online registration for events - Event Scheduling: Plan an event's time and location - Facility Management: Manage the maintenance of building facilities - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Reporting: Generate reports to assess the financial performance of an organization - For Campgrounds: The software is designed for campgrounds - For Dance Studios: Designed for dance studios - For Martial Arts: For martial arts classes and studios - For Summer Camps: The software is designed for summer camps - Forms Management: Store, manage and track all forms in a centralized location - Fundraising Management: Activities related to raising money for a specific cause - Group Registration: Register a group/batch of attendees - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - League/Team Management: League/Team Management - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Medical Management: Manage health, disease, care and case management functions from a central location - Member Accounts: Accounts held by members of an organization - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Management: Centralizing administrative & communication processes of an organization's members - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Membership Signup: Registration process to become members by providing relevant information and agreeing to terms - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: Book meetings and appointments through a website or digital platform - Online Forms: Create new forms and/or use ready-made online form templates - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Onsite Registration: In-person, onsite registration - Payment Plans: Manage plans with a set payment schedule that help customers pay outstanding debt - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Program Management: Process of managing several related projects or business activities to achieve organizational goals - Real-Time Reporting: Active reporting of data and metrics - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Skills Tracking: Track employee skills, competencies, training & qualifications - SMS Messaging: Send messages via SMS - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Student Management: Database of students to track personal information of individuals and families - Team Management: Organizing a group of people to accomplish a task - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Visitor Registration: Make a list and register visitors - Volunteer Management: Manage volunteer information and direct volunteer resources - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 3.9 (138) 3.9 Based on 138 reviews ## Pricing Value for money 4.1 (125) Free Trial [View pricing plan details](https://www.capterra.com/p/198905/SmartRec/pricing/) Standard CA$99.00 Flat Rate,Per Month It includes: - Facility management - Online Registrations - Configurable Forms - Memberships - Fundraising - Reporting Tools - Discounts & Promotions - Staff Management Advanced CA$499.00 Flat Rate,Per Month It includes: - Facility management - Reporting Tools - Merchandise - League Registration - Dedicated Account Manager - Staff Management - Marketing Tools - Memberships - Fundraising - Configurable Forms - Online Registrations Custom Custom rates for large orgs. It includes: - Fundraising - Reporting Tools - Staff Management - Discounts & Promotions - Marketing Tools - Dedicated Account Manager - Geographic Segmentation Tools - Merchandise - Support Included - Implementation & Training - Facility management - Configurable Forms - Online Registrations - Memberships Value for money 4.1 (125) 4.1 Based on 125 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[ Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (146) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (146) 4.6 Based on 146 reviews ## User reviews Overall rating 4.3 Based on 148 reviews Filter by rating Counts reflect reviews available in this feed. 5(77) 4(50) 3(16) 2(3) 1(2) Mentioned topic Recent reviews first, then most helpful Mike M. Executive Director Used the software for: 1-3 years ### "Nothing better than Amilia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2026 Amilia SmartRec has completely transformed the way we manage our organization. Since implementing their software, we have been able to streamline membership management, easily track different membership types, and efficiently monitor and collect revenue. The platform is incredibly user-friendly, making it easy for both our staff and members to navigate. What truly sets Amilia apart is their customer support team. They are responsive, knowledgeable, and genuinely invested in our success. They consistently check in, listen to feedback, and even make improvements to help us operate more effectively. Communication with our members and the community has also improved dramatically. The tools provided by SmartRec have helped us stay connected, organized, and professional in ways that were difficult before. Simply put, Amilia SmartRec has made our organization significantly better. I would recommend it 10 out of 10 times to any organization looking for a powerful, easy-to-use recreation and membership management solution. Thank you, Amilia, for being such a valuable partner in our success! 🙌 Cons It is more of a facility problem that we have pools that switch from long course meters to short course yards. This makes it tough to schedule the facility in smartrec but the team is working on work arounds! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Herschel L. Manager of Enterprise Software Used the software for: 1-3 years ### "Solid Rec Management Solution with a Great Support Network" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2026 SmartRec has been a great solution for our Recreation Management needs. No solution that we considered would have fit 100% of our needs, but Amilia ticks most of the boxes and their team has been willing to hear us out on new feature requests and other feedback. Pros The customer success and support teams are excellent to work with. No solution is 100% perfect, so knowing that we can lean on the Amilia team to work through issues is essential for us. Cons Refunds in the system are a multistep process and can be difficult for staff to get a handle on. There is no true guest checkout for point-of-sale transactions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Laura C. Office Manager Used the software for: 1-3 years ### "Works well but could use some improvements too!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 14, 2025 This streamlined a huge amount of work in allocating spaces available for programs and I would not want to return to any other system for that, but for other aspects of the program, improvements would be great. Pros I love how you can set a limit to the number of participants per activity and that families can see the number of spaces available or the number of participants on the waitlist. Cons It is difficult to customize some situations, printing the children's files is difficult, and it does not provide yearly tax receipts for families, or sign children in/out multiple times per day, though this is something we were told it would do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Director Used the software for: 1-3 years ### "Mostly good, but there is some bad" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 February 28, 2025 Been good overall, though the ability to not be able to modify is frustrating at times Pros The ability to put program registration into the customers hands Cons Limited functionality, the is not a lot of room to modify to personal needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Program Manager Used the software for: 1-3 years ### "Registration Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 5, 2025 Our adjustment to SmartRec was fairly smooth with few hiccups. Our families were able to figure out registration with relative ease. Pros SmartRec allows us to automatically charge families for monthly child care costs, have immediate enrollment for programs, and generally manage our registrations. Cons In our area, we are required to have printed, physical copies of registration information for each participant. SmartRec does not quite provide an easy system for this documentation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aiden A. Software Engineer Used the software for: Less than 1 year ### "Amazing Tool but Pricey for Small Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 2, 2025 Pros Very easy to integrate for developers. The API documentation is fairly robust. The recommendation system is also extremely useful. Cons The pricing model may drive away smaller businesses, and teams with limited budgets. The system is also complex especially if you're new to using smart rec. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Registration Used the software for: Less than 1 year ### "Room for Improvement" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 September 11, 2024 Overall, I would rate this system at 3/5 stars. Should customer service enhance, I would be inclined to raise it to 4 stars. If they manage to improve the overall experience by incorporating volunteers, implementing email features, and streamlining the scholarship award process, I would be happy to award them a 5-star rating. Pros I really enjoy that Adult and Youth Programs can be accessed through the same interface. It’s such a big help for organizations managing both programs at the same time. I also love the organized home page that lets you see the most recent registrations, merchandise orders, and more. Setting up programs is fast and straightforward, with everything conveniently located in one spot. Gathering data for rosters is fantastic, although the medical form feature could use some improvement. Cons Customer service leaves much to be desired, with wait times sometimes exceeding two hours. There is a lack of responsiveness for phone inquiries, forcing users to communicate all issues via chat. Customer service representatives often expect individuals to resolve their own problems, providing little support for recurring issues that cause frustration. They constantly point you to articles, essentially requesting you figure it out. I truly miss the exceptional customer service we received from Campminder, our previous system, which was outstanding and deserving of an A+++. In contrast, I would rate \[sensitive content hidden\] customer service as just one star. The scholarship application process is quite cumbersome, especially when students register before being awarded. Smart Rec is not ideally suited for this procedure, resulting in a complicated and multi-step experience. Additionally, the medical forms available within this system are quite basic, offering little in terms of detail. Furthermore, the current system does not support the inclusion of volunteers, making it impossible to set them up within this platform currently. It is not possible to send an email containing links and customize it as needed. However, you can send a pdf, which does not achieve the desired result. Instead, you must generate a report and distribute it via a different platform to complete this task. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: Less than 1 year ### "Good and Bad" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 24, 2024 Overall there are some things that I really like but not sure if the things we really dislike are a dealbreaker. We have 6 months left on our contract and feel a little stuck. Doubtful we will renew. Pros I like that someone can do their registration and input their own information as well as sign forms. I like that once registered we are able to do the attendance based off of the registration. I also like that is shows how many spots are available when registering. Cons The system is very difficult to use. After training and 6 months later, I still have to contact support weekly on how to do stuff because it is difficult to maneuver. Payments take a long time to get into our account (7-8 days) vs the competition (1-2 days). We stopped processing payments with Amilia. Also if you have to stop payments or make changes it is very difficult to do. It's not just cancel and done. Lastly my customers found the installments confusing. It shows the yearly payment. in my industry some people do charge monthly what we charge in a year. I would work better to have installments listed as monthly instead of annually. Also don't like you have to sign up for a yearly contract. We are just stuck with the service if we are not happy. Lastly credit card fees should be deducted when the transaction happens instead of being invoiced at the end of the month. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President CEO Used the software for: 1-3 years ### "Customer service means everything" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2024 Our overall experience with SmartRec has been exceptional. The platform’s intuitive design and user-friendly interface have greatly improved our staff’s efficiency and productivity. By streamlining administrative tasks, SmartRec has allowed our team to spend less time on the computer and more time actively engaging with our customers. The CRM’s robust features, including easy customer data management and seamless communication tools, have helped us build stronger relationships with our clientele. It’s truly made a world of difference in how we operate, enhancing both our service quality and team morale. Pros The customer service and their willingness to adapt the product. Cons Not being able to choose your own credit card processor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Recreation and Tourism Coordinator Used the software for: 1-3 years ### "Amilia, a good and user-friendly software for every employee" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2019 With Amilia, we no longer have double bookings and we are offering a better customer service. Client can easily register online and manage their activities. Our staff can easily manage rentals and contract. Pros Amilia is a user-friendly for company who has a lot of employees using the software. It is easy to understand, easy to learn and easy to find your way around. New employees don't need a big training, steps are pretty obvious once you know the basics of the software. The best thing about Amilia is their after-sale service. They are always contacting you to make you confortable to call if you have any question. They are listening to your concern and trying the best they could to add the features you asked for. They are always doing follow-ups with their client. Cons It's hard to speak to someone when you call the technical support, you can wait a lot over the phone and finish on a voicemail. If you need immediate assistance, it's hard to get in touch with someone. It seems employee of Amilia working at the technical support are new. I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after. Most of the time, I finished by solving my problem alone and find a way around. It seems sometime I know more Amilia than the customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/198905/SmartRec/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Omnify vs SmartRec](https://www.capterra.com/compare/149645-198905/Omnify-vs-SmartRec)[Neon CRM vs SmartRec](https://www.capterra.com/compare/102088-198905/NeonCRM-vs-SmartRec) [Upper Hand vs SmartRec](https://www.capterra.com/compare/151570-198905/Upper-Hand-vs-SmartRec)