--- title: "SmartRec Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SmartRec the right Parks and Recreation solution for you? Explore 148 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/198905/SmartRec/reviews/" page_type: "reviews" language: "en" --- SmartRec 4.3 (148) [View alternatives](https://www.capterra.com/p/198905/SmartRec/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of SmartRec Ease of use 4.1 Customer Service 4.6 ## Pros and Cons in Reviews HL Herschel L Manager of Enterprise SoftwareGovernment Administration, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The customer success and support teams are excellent to work with.“ July 9, 2026 HL Herschel L Manager of Enterprise SoftwareGovernment Administration, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Refunds in the system are a multistep process and can be difficult for staff to get a handle on.“ July 9, 2026 TB Tanya B Operations ManagerSports, 2 - 10 employeesUsed the software for: 6-12 months. “I like that once registered we are able to do the attendance based off of the registration. “ September 18, 2024 LC Laura C Office ManagerChild Day Care Services, 51 - 200 employeesUsed the software for: 1-2 years. “It is difficult to customize some situations, printing the children's files is difficult, and it does not provide yearly tax receipts for families, or sign children in/out multiple times per day, though this is something we were told it would do.“ April 10, 2025 EH Eric H Parks and Recreation SupervisorRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “I do enjoy the way things are set up for our staff to use, and I like the contracts feature.“ September 3, 2024 AK Amanda K Director of OperationsChild Day Care Services, 51 - 200 employeesUsed the software for: 1-2 years. “Running a child care center with multiple government funding - I am unsure with the subscriptions and our clients running into loopholes like not putting their card details in the system makes it for a longer problem solving process“ August 30, 2024 TB Tanya B Operations ManagerSports, 2 - 10 employeesUsed the software for: 6-12 months. “I also like that is shows how many spots are available when registering. “ September 18, 2024 AK Amanda K Director of OperationsChild Day Care Services, 51 - 200 employeesUsed the software for: 1-2 years. “I find it difficult and complicated on the administrative side for subcriptions and when clients find loopholes in the system that we did not know exist.“ August 30, 2024 ## Showing most helpful reviews Showing 1-25 of 148 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Nothing better than Amilia" August 6, 2026 5.0 Amilia SmartRec has completely transformed the way we manage our organization. Since implementing their software, we have been able to streamline membership management, easily track different membership types, and efficiently monitor and collect revenue. The platform is incredibly user-friendly, making it easy for both our staff and members to navigate. What truly sets Amilia apart is their customer support team. They are responsive, knowledgeable, and genuinely invested in our success. They consistently check in, listen to feedback, and even make improvements to help us operate more effectively. Communication with our members and the community has also improved dramatically. The tools provided by SmartRec have helped us stay connected, organized, and professional in ways that were difficult before. Simply put, Amilia SmartRec has made our organization significantly better. I would recommend it 10 out of 10 times to any organization looking for a powerful, easy-to-use recreation and membership management solution. Thank you, Amilia, for being such a valuable partner in our success! 🙌 Cons It is more of a facility problem that we have pools that switch from long course meters to short course yards. This makes it tough to schedule the facility in smartrec but the team is working on work arounds! Alternatives considered [Daxko Operations](https://www.capterra.com/p/268006/Daxko-Operations/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing SmartRec There is no one out there that can compare to the Amilia support team. Review Source LC Laura C. Office Manager Child Day Care Services Used the software for: 1-2 years ### "Works well but could use some improvements too!" April 10, 2025 4.0 This streamlined a huge amount of work in allocating spaces available for programs and I would not want to return to any other system for that, but for other aspects of the program, improvements would be great. Pros I love how you can set a limit to the number of participants per activity and that families can see the number of spaces available or the number of participants on the waitlist. Cons It is difficult to customize some situations, printing the children's files is difficult, and it does not provide yearly tax receipts for families, or sign children in/out multiple times per day, though this is something we were told it would do. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing SmartRec It allowed families to know immediately if they were registered in a program, as well as display the available spaces and waitlists; this is something that our families had been requesting for quite some time and they are very happy with it. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Procare did not allow the modifications to programs that we required; we were told we could print the same type of files as the previous system we were using (not true), we were also told it provided tax receipts, which it does not, but that registration function is wonderful. Review Source MS Michael S. Managing Director Education Management Used the software for: 1-2 years ### "Mostly good, but there is some bad" February 24, 2025 3.0 Been good overall, though the ability to not be able to modify is frustrating at times Pros The ability to put program registration into the customers hands Cons Limited functionality, the is not a lot of room to modify to personal needs Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Reason for choosing SmartRec At the time it seemed that they would be able to best meet our needs. Canadian company which was important. The team has been great to work with Switched from [Sandbox Platform](https://www.capterra.com/p/213396/Sandbox-Platform/) Sandbox was bought out and no longer receiving updates to operate Review Source HL Herschel L. Manager of Enterprise Software Government Administration Used the software for: 1-2 years ### "Solid Rec Management Solution with a Great Support Network" July 9, 2026 5.0 SmartRec has been a great solution for our Recreation Management needs. No solution that we considered would have fit 100% of our needs, but Amilia ticks most of the boxes and their team has been willing to hear us out on new feature requests and other feedback. Pros The customer success and support teams are excellent to work with. No solution is 100% perfect, so knowing that we can lean on the Amilia team to work through issues is essential for us. Cons Refunds in the system are a multistep process and can be difficult for staff to get a handle on. There is no true guest checkout for point-of-sale transactions. Review Source SM Stacey M. Senior Program Manager Child Day Care Services Used the software for: 1-2 years ### "Registration Software" May 2, 2025 4.0 Our adjustment to SmartRec was fairly smooth with few hiccups. Our families were able to figure out registration with relative ease. Pros SmartRec allows us to automatically charge families for monthly child care costs, have immediate enrollment for programs, and generally manage our registrations. Cons In our area, we are required to have printed, physical copies of registration information for each participant. SmartRec does not quite provide an easy system for this documentation. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) The platform we had been using (sandbox) was purchased and discontinued by Procare. Review Source AA Aiden A. Software Engineer Computer Software Used the software for: 6-12 months ### "Amazing Tool but Pricey for Small Teams" December 24, 2024 4.0 Pros Very easy to integrate for developers. The API documentation is fairly robust. The recommendation system is also extremely useful. Cons The pricing model may drive away smaller businesses, and teams with limited budgets. The system is also complex especially if you're new to using smart rec. Switched from [Firebase](https://www.capterra.com/p/160941/Firebase/) My job at the time required me to use smart rec, worked well but I preferred using Firebase. Review Source TB Tanya B. Operations Manager Sports Used the software for: 6-12 months ### "Good and Bad" September 18, 2024 4.0 Overall there are some things that I really like but not sure if the things we really dislike are a dealbreaker. We have 6 months left on our contract and feel a little stuck. Doubtful we will renew. Pros I like that someone can do their registration and input their own information as well as sign forms. I like that once registered we are able to do the attendance based off of the registration. I also like that is shows how many spots are available when registering. Cons The system is very difficult to use. After training and 6 months later, I still have to contact support weekly on how to do stuff because it is difficult to maneuver. Payments take a long time to get into our account (7-8 days) vs the competition (1-2 days). We stopped processing payments with Amilia. Also if you have to stop payments or make changes it is very difficult to do. It's not just cancel and done. Lastly my customers found the installments confusing. It shows the yearly payment. in my industry some people do charge monthly what we charge in a year. I would work better to have installments listed as monthly instead of annually. Also don't like you have to sign up for a yearly contract. We are just stuck with the service if we are not happy. Lastly credit card fees should be deducted when the transaction happens instead of being invoiced at the end of the month. Alternatives considered [Udemy Business](https://www.capterra.com/p/209689/Udemy-for-Business/) Reason for choosing SmartRec Don't remember them all, it was about a year ago Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I wanted to simplify the enrollment process for myself and for parents. It took a long time for me to enroll one student in many systems. Review Source Shannon H. President CEO Non-Profit Organization Management Used the software for: 1-2 years ### "Customer service means everything" September 6, 2024 5.0 Our overall experience with SmartRec has been exceptional. The platform’s intuitive design and user-friendly interface have greatly improved our staff’s efficiency and productivity. By streamlining administrative tasks, SmartRec has allowed our team to spend less time on the computer and more time actively engaging with our customers. The CRM’s robust features, including easy customer data management and seamless communication tools, have helped us build stronger relationships with our clientele. It’s truly made a world of difference in how we operate, enhancing both our service quality and team morale. Pros The customer service and their willingness to adapt the product. Cons Not being able to choose your own credit card processor. Alternatives considered [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/) Reason for choosing SmartRec Reclique Core ended up merging with Daxko. Switched from [Daxko Operations](https://www.capterra.com/p/268006/Daxko-Operations/) We were completely frustrated with Daxko's unwillingness to upgrade the platform and anytime they did take a change into consideration, we were charged an additional fee for its use. Review Source AT Astrid T. Marketing Support Recreational Facilities and Services Used the software for: 6-12 months ### "Great Software for Bookings" October 3, 2024 5.0 Our clients were seeking a software solution that could easily manage multiple locations and simplify the booking process. We discovered Amilia online and were impressed by a positive review from another client, which led us to explore it further. Pros From the initial inquiry to full implementation, the Amilia team were excellent throughout our experience. They provided excellent guidance and support at every step of the way. The software itself is user-friendly, both for our backend operations and for customers. We've received positive feedback from customers about how simple and seamless the booking process is. Additionally, Amilia offers a wide range of features that were crucial to our decision. We needed to manage multiple locations, incorporate a calendar, handle eCommerce, and more—and Amilia provided a solution for each requirement. Cons The only downside we've encountered is that tickets cannot be refunded directly, only credited back. Switched from [Omnify](https://www.capterra.com/p/149645/Omnify/) Crashed the site and bad support. Didn't meet the neeeds Review Source SW Susan W. Registration Non-Profit Organization Management Used the software for: 6-12 months ### "Room for Improvement" September 4, 2024 3.0 Overall, I would rate this system at 3/5 stars. Should customer service enhance, I would be inclined to raise it to 4 stars. If they manage to improve the overall experience by incorporating volunteers, implementing email features, and streamlining the scholarship award process, I would be happy to award them a 5-star rating. Pros I really enjoy that Adult and Youth Programs can be accessed through the same interface. It’s such a big help for organizations managing both programs at the same time. I also love the organized home page that lets you see the most recent registrations, merchandise orders, and more. Setting up programs is fast and straightforward, with everything conveniently located in one spot. Gathering data for rosters is fantastic, although the medical form feature could use some improvement. Cons Customer service leaves much to be desired, with wait times sometimes exceeding two hours. There is a lack of responsiveness for phone inquiries, forcing users to communicate all issues via chat. Customer service representatives often expect individuals to resolve their own problems, providing little support for recurring issues that cause frustration. They constantly point you to articles, essentially requesting you figure it out. I truly miss the exceptional customer service we received from Campminder, our previous system, which was outstanding and deserving of an A+++. In contrast, I would rate \[sensitive content hidden\] customer service as just one star. The scholarship application process is quite cumbersome, especially when students register before being awarded. Smart Rec is not ideally suited for this procedure, resulting in a complicated and multi-step experience. Additionally, the medical forms available within this system are quite basic, offering little in terms of detail. Furthermore, the current system does not support the inclusion of volunteers, making it impossible to set them up within this platform currently. It is not possible to send an email containing links and customize it as needed. However, you can send a pdf, which does not achieve the desired result. Instead, you must generate a report and distribute it via a different platform to complete this task. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing SmartRec Our previous \[sensitive content hidden\] had looked into this and liked it and after completing another trial a year or so later, this system seemed to be the best fit for our needs. Switched from [Campminder](https://www.capterra.com/p/79177/CampMinder/) A system was required that encompassed both Youth and Adult Programs. Review Source nP nicole P. Owner Sports Used the software for: 1-2 years ### "Excellent customer service" April 6, 2020 4.0 It's been wonderful. I'm huge on personal service and they have the best help. Pros The assistance provided is phenomenal. Lots of options for many things. I mostly love that they are always growing it. I hope for more options in the future. Cons It was a complicated learning curve. And some features that the "other guys" have, are not a priority for amilia. Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing SmartRec Options. Switched from [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Was told amilia had all the iclass had and more. More options. Review Source JW Jessica W. Program Director Sports Used the software for: 6-12 months ### "Airborne LOVES Amilia. It is so unbelievably easy to use as both an administrator and customer. " May 26, 2017 5.0 Again, so much! We moved from another registration system last June and Amilia is beyond amazing. Amilia is extremely user friendly, especially as an administrator. Inputting and creating classes/activities is so quick and easy. Two of us worked at the same time and created our entire Spring Session in under two hours. It has saved us tons of hours worth of work. It's also easy for our customers to use. We have put all of our competitions, uniforms, tickets for events all on Amilia. Customers are notified and they can easily go on and purchase without help from us. It's really neat how much we can personalize our store too. Not just with colours but pictures, fonts, layout, AND I love that you can move activities around to the order can change AFTER finalizing the program. Airborne loves Amilia. Pros So much. It is SO easy to use. I have worked at numerous companies with different online registration processes and Amilia is by far the most user friendly. It does everything we need it to do and so much more (but not so much that's confusing either). I enjoy that I can design attendance sheets to exactly what coaches need to know, customers are easy to look up by either parent or athlete name, their personal and payment information is right there. It's easy to export financials and reports into excel or as a PDF, being non-profit and passing this information onto a volunteer treasurer, ease of accessing that info is important. Creating & adding activities is also easy, I just added August birthday parties in 5 mins. We have also had a lot less complaints or questions from customers regarding our this system registration. They find it simple & easy to access, especially during tax season this year. I think my favourite part is that I can also view the store front as both an administrator or a customer. If I am unsure of font, pictures, anything I can very quickly pop onto the store front to see what the customers see. Oh! Small thing, but I also appreciate the "Home" page after logging in. I love to see what classes have been registered for in the past 24 hrs, which months have been our busiest, to see customer visitation as soon as I log in. Not only does Amilia do that tracking for us, but it's easily visible. Customer service and support has been AMAZING. Cons I do find a little on the pricey side. As a smaller-ish non-profit that's a big factor. It's not just Amilia but also adding in Netbanx fees. However, we just adjusted our fees to accommodate. As a positive, customers aren't constantly asking "why do I have to pay this processing fee." I also find going between Amilia and Netbanx a little confusing. Sometimes dates or deposit amounts don't quite line up so it takes a little bit of digging and math to make sure transactions are being book keeped on our end properly. But, it really is a small issue. It's hard to give a "least" when every time I have a problem, I relay it onto customer support and my issue is addressed within 24 hours. Even questions about Netbanx, Customer rep walked me through everything. Rep rocks ;) Review Source Response from Amilia May 30, 2017 Amilia loves Airborne back! Thanks for your review Jessica :) JP Jr P. Director of County Parks & Recreation Government Administration Used the software for: 1-2 years ### "Great product, will be even better with a few upgrades!" February 22, 2023 4.0 A positive one. To further enhance our experience, it would be incredibly helpful to have the ability to add events via ticking, as well as a map view of our campsites and cabins, and a calendar view that shows facility availability. The addition of these features would greatly improve your product for our needs Pros The greatest advantage of SmartRec is the customer service staff's availability and willingness to assist with any issues or queries. From our first conversation with a SmartRec sales representative to our daily interactions with the support staff, these exchanges have been of top quality. If a staff member doesn't know the answer to a question, they promptly provide one. Cons Unfortunately, the software currently doesn't offer a map view of our campsites, which would allow our guests to choose the perfect site for them based on its location in relation to amenities such as restrooms, showers, dump stations, office, etc.Moreover, it would be highly beneficial for campgrounds like ours to have a simple and user-friendly calendar that shows the available cabins and campsites. While the current facility calendar provides information about what is already booked, it's not the most efficient way for our front desk staff to convey information to walk-in guests about available sites and buildings. Review Source MK Mark K. CSR Sports Used the software for: 1-2 years ### "MNJCC - Review" September 5, 2024 5.0 Pros Registrations are easy for members and ADMINS Cons Sometimes it's hard for our business to understand how it works/ Review Source KP Katie P. Co-Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Amilia is an Excellent Choice!" October 25, 2021 5.0 My overall experience has been great. Very useful and affordable software for our non-porfit that does family building seminars. Pros Amilia has a lot of valuable features and flexibility. The customer service is superior! Everyone is always extremely kind, patient, professional, and helpful! Cons Participants still need to insert personal information even if they are attending a class/session that is free where they do not need to insert credit card information. They do have some options on what information is required however, it is a preset setting that you as the administrator can not bypass or customize. Review Source Response from Amilia February 11, 2022 Hi Katie, thanks so much for your review! We're happy to hear you're enjoying your experience with Amilia AK Arisa K. General Manager Sports Used the software for: 2+ years ### "Good software" April 1, 2020 4.0 We joined Amilia when it was in its earlier years, when the customer service was more personal. Now fast forward a few years later, with successful growth, and the customer service is not as it used to be. Also, amidst the current global pandemic of March 2020, we did not feel like they were empathetic to their main customer base's realities. Overall, the product is fine, with space to grow, but the customer service needs to step back to its roots. Pros We appreciate the website integration, and ongoing added features that help us better operate. Cons We are having a hard time with the bookkeeping aspect of it; having to go on another platform to check deposits, and not being able to automatically reconcile operations so we still have to do it by hand in 2020. Our customers are also having a hard time with the ease of use of the interface; we have gotten many calls that some were unable to register due to photo file restriction and other issues. Reason for choosing SmartRec Most of our city's sports and leisure business were using the platform so it was simply easier to offer a similar system. Review Source GL Glenna L. Front desk Cashier Recreational Facilities and Services Used the software for: 1-2 years ### "I am not a software buyer." October 21, 2021 3.0 I'm just a front desk cashier, difficult to learn at first because so much data, but after using, I felt fairly comfortable. Pros The service we get when we email you. Filters when available. Cons Too much data to look at from previous purchases, classes. Review Source Response from Amilia February 14, 2022 Thanks so much for your review Glenna! We're glad to hear you love our customer service and will take your other feedback to the product team. MU Megan U. Program Supervisor Recreational Facilities and Services Used the software for: 1-2 years ### "PDOP Amilia review" October 21, 2021 5.0 Pros This software is super easy to use and offers a lot of flexibility. Its so much better than our last one! I also love that I can access it from anywhere. Cons Sometimes changes don't save and the gateway times out when making mass edits. Review Source Response from Amilia February 14, 2022 Thanks so much for your review Megan! Happy to hear you're satisfied with Amilia :) MV Matt V. Director of Parks and Recreation Recreational Facilities and Services Used the software for: 1-2 years ### "SmartRec is a great way to manage your Recreation Department" February 3, 2023 5.0 We have had very good experience with Smart Rec which we have had for one year now. Pros The customer service is first rate. Whenever we have a question or concern the Customer Service team is always available to give a quick answer to any issue we have. Cons We are very happy with the software and do not have a what we like least. Reason for choosing SmartRec Felt like it was the best option for us. Review Source MZ Mayra Z. Part Time Cashier Recreational Facilities and Services Used the software for: 1-2 years ### "Amilia Review for Thrive" October 22, 2021 4.0 I've used Amilia for over a year and have seen quite a few improvements which is great because I am constantly using it for work. Pros I most enjoy being able to see who has scanned in to our facility as well as the time and being able to know if their membership expired or if they have an account block. Cons Hearing back from the Customer service regarding a question. Most days they are gone by 5pm and I have to wait until the morning for a response. Review Source Response from Amilia February 11, 2022 Hi Mayra, thanks so much for your review! We are glad to hear your appreciation for our dedication to improvement! SG Sheryl G. Director Recreational Facilities and Services Used the software for: 2+ years ### "Amilia a timesaving program" April 21, 2017 5.0 We have been using Amilia for a few years for our 3 day camps and the experience has been very rewarding. The program has helped us to be more efficient on registration days and given us much more flexibility in how we can do registrations. We now offer phone support to our clients to help them register from home. The program is easy to learn and we now have 3 of our office staff who can handle our registrations, process new relevés 24 and take care of payments/refunds. The installments have been a lifesaver for many families who are struggling financially. We have spread payments out over a four month period. The webinars and live support are great! The techs are very quick with the responses/solutions. Amilia is a company that listens to their clients and makes major changes accordingly. Bravo for the good work. Pros The reporting options are fantastic. The fact that were have the option of producing documents in both languages is great. Cons The bank depositing system makes it very difficult to account for individual program payments. The monies are transferred to the bank every few days but the deposits never seem to match up with the sales for that time period. On a monthly basis it is fine or if it was only one program to report. When we try to break down the payments by program when deposited it doesn't add up. We have no choice but to do the accounting on a monthly basis which is challenging during day camp season. (we have 3 camps) Review Source JM Joe M. Business Development Executive Office Used the software for: 1-2 years ### "Amilia - Great Program" April 9, 2020 4.0 They have a great customer service fleet of people. They return emails in the morning, and ask if your issue has been looked after. Pros The easy integration into our club. Once easily set up, we can now see who is purchasing, with all the and track what they are purchasing as well. Before it was too hard to see where they were registered in multiple classes Cons Hmmm. I know there were a couple things, but don't recall...They were a couple "Nice to haves", but nothing crazy. Would be nice to have an interactive ability to send messages to all clients like TeamSnap. Alternatives considered [TeamSnap](https://www.capterra.com/p/123208/TeamSnap/) Reason for choosing SmartRec Cost Review Source CB Caitlen B. Programs Director Sports Used the software for: 1-2 years ### "Just what we were looking for!" April 1, 2020 5.0 One of the biggest benefits of using Amilia is the different tabs. There are times we will sit in a meeting and someone will say I saw this option on \[SENSITIVE CONTENT HIDDEN\], I think that would work great for us. So Amilia has helped streamline what we already did and jump started us into new services to provide our customers. Pros This product really helped us take the next step with our customers. The experience for them and us was way better than when we used other forms or software. Cons For an activity, parents have to sign their kids in/out on paper. The form that is given to help print out that sheet isn't what we need for our purposes and the options to change it don't quite suit what we are looking for. Review Source CH Cat H. Administrative coordinator Consumer Services Used the software for: 1-2 years ### "Fun with Amilia " October 12, 2021 4.0 It’s going good Pros It’s easy to track sales and manage programs Cons Our community finds it difficult to navigate Reason for choosing SmartRec It’s designed for recreation Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Upgrade Review Source KO K O. Partner Used the software for: Less than 6 months ### "Amilia has terrible functionality issues and even worse customer service." May 5, 2018 1.0 Pros There is nothing good about this software -- use at your own risk. On the plus side, it's easy to find better options. Cons Amilia has terrible run-time issues and unresponsive, downright hostile customer service. The company only has 65 employees after years in business and their only investor is their CEO -- that should be telling. Amilia is no longer in Beta; they should be working to resolve their substantial SaaS platform functionality issues by now. I raised valid concerns on Amilia message boards and via their social media accounts for one of our clients for DAYS, trying to get resolutions to their platform functionality issues and was personally accosted on Linkedin by their company CMO. Shocking! Amilia doesn't understand the very basic tenets of customer service and their event registration platform -- to quote the hundreds of complaints our client has received in the past few days -- "stinks." Try EventBrite, Attendify, even a WordPress plug-in. Avoid Amilia at all costs, unless you are willing to anger and lose your user base. Review Source Response from Amilia May 11, 2018 Hi Kirsten, We could not find you in our database. When we tried to ask you who you claim to represent, we were shut down. Understanding who we're trying to help is our 1st step when clients have an issue with the platform. We're very happy to report we are on track to grow to 80 employees by June 2018! We're also not sure where you got your misinformation about our CEO and equity structure. We're a private company and those details aren't publicly available. While using social media and message boards to get help may seem like a great idea, we recommend using our support line, email or chat to get issues resolved in a timely manner. We monitor calls, including yours, to ensure the level of service meets our client expectations. We help 900 organizations, 5,000 admins and 600,000 users simplify their day-to-day with registration, memberships and management needs. We have maintained a Customer Satisfaction score of 95%, which is one of the key metrics we track and improve. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.