# Page 3 | SmartRec Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SmartRec the right Parks and Recreation solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/198905/SmartRec/reviews --- SmartRec 4.3 (146) [View alternatives](https://www.capterra.com/p/198905/SmartRec/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of SmartRec ## Showing most helpful reviews Showing 51-75 of 146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Jonathan P. Directeur Sports Used the software for: 2+ years ### "Plus simple qu'on le pense" February 8, 2023 5.0 Pros Depuis maintenant plus de 10 ans que j'utilise Amilia (maintenant Smart Rec), j'ai vu évolué cette entreprise positivement, toujours à la recherche du meilleur pour leurs clients. Des formations sont données pour les utilisateurs qui en ont besoin, un soutien client est toujours accessible, une communauté est créée pour nous soutenir tous. Cons Nous devons parfois faire quelques manipulations pour arriver à nos fins, surtout chez les listes de présence pour les camps de jour. Reason for choosing SmartRec Simplicité du logiciel, visuellement plus beau, service client, et plus encore. Review Source SH Sophia H. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Amilia is great!" October 18, 2021 5.0 It’s great! Pros The customer service is great / love how they are available most times! Cons We need people to be able to purchase a session and then be able to sign out if they miss a class. And then sign into another class as a make up. Reason for choosing SmartRec Customer service Review Source Response from Amilia February 15, 2022 Thanks so much for the review Sophia - we are happy to hear you love our customer service team! GL Glenna L. Front desk Cashier Recreational Facilities and Services Used the software for: 1-2 years ### "I am not a software buyer." October 21, 2021 3.0 I'm just a front desk cashier, difficult to learn at first because so much data, but after using, I felt fairly comfortable. Pros The service we get when we email you. Filters when available. Cons Too much data to look at from previous purchases, classes. Review Source Response from Amilia February 14, 2022 Thanks so much for your review Glenna! We're glad to hear you love our customer service and will take your other feedback to the product team. TT Timmie T. Director of Operations Facilities Services Used the software for: 2+ years ### "Amilia is great" November 16, 2021 5.0 Pros The launching process, and using it on my end is pretty easy once you get to know your way around the system. Cons The account code reporting for registrations received is complicated and hard to run/find. The customer side is very difficult the very first time. Once a customer creates an account than it seems to be much easier for them. Reason for choosing SmartRec cost and features Review Source Response from Amilia February 11, 2022 Thanks so much for your review Timmie! We're happy to hear you appreciated the launching process and will take your other feedback to the product team. CS Casey S. Senior Administrative Assistant Recreational Facilities and Services Used the software for: 1-2 years ### "SmartRec the SmartChoice" June 9, 2021 5.0 The experience has been wonderful. The training was completely different from how we ended up using the software but ultimately its been quick and easy to learn/implement. Pros The software is intuitive and the customer service is outstanding. Cons I do wish this was an established recreation software as features are ever changing. It makes it hard to write guides or standard operating procedures for software that is constantly changing. I would also like to see a better reporting system. However, because the software is ever changing, they take our suggestions from what we want to see out of the software and create it. I also wish the software was split by facilities and not one large department. It makes reconciliation difficult on behalf of the whole department. Reason for choosing SmartRec I was not a part of the team that researched and picked SmartRec Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/) RecTrac was terribly complicated to use and not intuitive at all Review Source MU Megan U. Program Supervisor Recreational Facilities and Services Used the software for: 1-2 years ### "PDOP Amilia review" October 21, 2021 5.0 Pros This software is super easy to use and offers a lot of flexibility. Its so much better than our last one! I also love that I can access it from anywhere. Cons Sometimes changes don't save and the gateway times out when making mass edits. Review Source Response from Amilia February 14, 2022 Thanks so much for your review Megan! Happy to hear you're satisfied with Amilia :) BW Bailey W. Assistant Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great but needs more functionality" October 12, 2021 3.0 Pros How responsive Amilia staff are to feedback and bug fixes. Some minor issues were solved in under an hour. Planning and scheduling also work great, although not fully utilized for our facility. Cons We have had lots of issues rolling out this software for widespread use at our facility, many of the issues are very minor but they have yet to be fixed. The software lacks features that we have submitted many requests for them to add but heard nothing back. Sometimes when I submit bugs my response is "that is intended behaviour" when in fact the "intended" behaviour is the website crashing or giving customers extremely high discounts. Switched from [CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/) Online registration and the potential for access management and memberships to work. Review Source DD Dwayne D. IT Mnager Non-Profit Organization Management Used the software for: 1-2 years ### "Great Software - Very valuable to any organization " March 31, 2020 5.0 Pros This is an amazing software. We are using it to track registrations and transactions relating to our summer camp. This software has helped the organization throughout the summer. We are now working through the financial reporting to for the previous year. The major reason for our organization was the ability to generate RL-24 tax slips. Cons There is a steep learning curve for this software. We need a few weeks to get used to all the functionalities. I would like to see some additional functions added: 1- Ability to back date transactions 2- Track and issue donation receipts 3- Send notification to different email address' based on the activity 4- More options for levels of access (ex: the ability for agent to 5- Easier/Customization financial reporting Reason for choosing SmartRec FANTASTIC and personalized customer support. From sales to implementation to deployment, support was always and is still always available to address any and all of my questions. The personnel are always very eager to help find a solution. Review Source MC Melissa C. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Honest feedback" August 24, 2022 3.0 Good not 100% happy with cost Pros Easy to track system and saves me time Enjoy having it at fingertips Cons Finding it a bit Too expensive and hate it first gave automatic addition of nsf fees for non payment Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing SmartRec Rep was good to deal with Review Source MZ Melanie Z. Vice President of Communications Non-Profit Organization Management Used the software for: 6-12 months ### "SmartRec is smart for us." August 2, 2022 5.0 Overall, SmartRec has been a great experience. We will soon incorporate more facilities management and utilize additional features of the software. Pros Ease of implementation. Flexibility of customizing forms. Dynamic support from a knowledgeable team. Great training modules. Cons At first, there was a bit of a learning curve for our participants to register, but they caught on quickly. Alternatives considered [ACTIVE Network](https://www.capterra.com/p/221947/ACTIVE-Network/)[CampDoc](https://www.capterra.com/p/119061/CampDoc-com/)[CampWise](https://www.capterra.com/p/79178/CampWise/) Reason for choosing SmartRec SmartRec offered more options and a better price. Possibilities to integrate other products in the future. Switched from [CampDoc](https://www.capterra.com/p/119061/CampDoc-com/) SmartRec offered more options. Review Source MV Matt V. Director of Parks and Recreation Recreational Facilities and Services Used the software for: 1-2 years ### "SmartRec is a great way to manage your Recreation Department" February 3, 2023 5.0 We have had very good experience with Smart Rec which we have had for one year now. Pros The customer service is first rate. Whenever we have a question or concern the Customer Service team is always available to give a quick answer to any issue we have. Cons We are very happy with the software and do not have a what we like least. Reason for choosing SmartRec Felt like it was the best option for us. Review Source KB Kelly B. Used the software for: ### "If you like to talk with Customer Support...." October 14, 2016 2.0 ...Then Amilia is for you! They are super nice, and very helpful in trying to find solutions. My problem was that there were just too many problems to be solved.... I encountered a lot of "wackiness", which is my general term for things not working as described. For example, I ran a report and got data from someone else' business records in a different language and from 2007... In the onboarding process, the sales guy was sooooooo nice. Promised me no problem to cancel if it didn't work out. They originally wanted and entire year's commitment but there was no way I would commit my new business to an unknown for an entire year.... so I signed up based on the promise of a way out. I was initially very excited... their support to get setup seemed very strong. But throughout the setup process, random bugs in the system simply resulted in unproductive time sucking loops and holes. Promised flexibility proved to be "oops - nope, can't really do that"... so I was never actually able to open up shop with the Amilia system. The first impressions are great ~ but Salesman was Not Nice when I had to break up with them. I was held to pay an entire month in advance because they were closed over the new year holiday and I was unable to contact anyone to make my cancelation by the end of month deadline. Their response when I tried to make my case implied that I should actually owe them more money for "all the time they spent training me" - which was really us all trying to fix the wackiness that occurred during my setup process. Just not worth it until they get it sorted out. Could be a really cute system for a simple setup. And their support team is really nice. ;) Pros customer support is very nice Cons not flexible enough Review Source Response from Amilia December 21, 2020 Hi Kelly, Thank you for your feedback, we are not taking it lightly. We are sorry to hear about your mixed experience with Amilia and understand how frustrated you were with the process. Every business we come across is different and we are actively and consistently learning about the diverse and complex business rules that our current and potential clients have. As a result, we've implemented new procedures to double and triple check that we are a fit for the businesses we work with. If you have any other feedback (good or bad) for us, we'd be happy to hear it. You can reach us at customersuccess@amilia.com MZ Mayra Z. Part Time Cashier Recreational Facilities and Services Used the software for: 1-2 years ### "Amilia Review for Thrive" October 22, 2021 4.0 I've used Amilia for over a year and have seen quite a few improvements which is great because I am constantly using it for work. Pros I most enjoy being able to see who has scanned in to our facility as well as the time and being able to know if their membership expired or if they have an account block. Cons Hearing back from the Customer service regarding a question. Most days they are gone by 5pm and I have to wait until the morning for a response. Review Source Response from Amilia February 11, 2022 Hi Mayra, thanks so much for your review! We are glad to hear your appreciation for our dedication to improvement! AB Aaron B. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Bally Sports Review" April 9, 2020 4.0 Overall, I have been happy with using Amilia for my registration system. I really like the majority of the customer service people that have assisted me. Pros I like how clean and professional the store looks. I also like the capability to offer installment payment plans, early bird discounts, and tiered pricing for my camps. Cons Some of my logos don't fit correctly on my store. I've lost some money trying to merge a variety of discounts together that customer service was not able to find a fix for. I think the Dashboard could use some slight improvements. Alternatives considered [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/) Reason for choosing SmartRec Cost and smaller size/better customer service. Review Source Raul Antonio Z. Graduate Entertainment Used the software for: I used a free trial ### "The perfect solution for online activities" July 1, 2023 5.0 I love the wide variety of activities available. Whatever my interest, I always find interesting and exciting options to participate in. Pros I liked how easy and convenient it makes the registration and payment process for online activities. Before using this platform, I used to waste a lot of time trying to find and sign up for community activities. But now, everything is in one place and I can do it from the comfort of my home. Cons I don't like the fact that not all activities offer a refund option in case of cancellation. This can be inconvenient if something unexpected arises and I cannot attend an activity that I have already paid for. Review Source SG Sheryl G. Director Recreational Facilities and Services Used the software for: 2+ years ### "Amilia a timesaving program" April 21, 2017 5.0 We have been using Amilia for a few years for our 3 day camps and the experience has been very rewarding. The program has helped us to be more efficient on registration days and given us much more flexibility in how we can do registrations. We now offer phone support to our clients to help them register from home. The program is easy to learn and we now have 3 of our office staff who can handle our registrations, process new relevés 24 and take care of payments/refunds. The installments have been a lifesaver for many families who are struggling financially. We have spread payments out over a four month period. The webinars and live support are great! The techs are very quick with the responses/solutions. Amilia is a company that listens to their clients and makes major changes accordingly. Bravo for the good work. Pros The reporting options are fantastic. The fact that were have the option of producing documents in both languages is great. Cons The bank depositing system makes it very difficult to account for individual program payments. The monies are transferred to the bank every few days but the deposits never seem to match up with the sales for that time period. On a monthly basis it is fine or if it was only one program to report. When we try to break down the payments by program when deposited it doesn't add up. We have no choice but to do the accounting on a monthly basis which is challenging during day camp season. (we have 3 camps) Review Source FM Frank M. PT Cashier Recreational Facilities and Services Used the software for: 1-2 years ### "Amilia Review for Thrive" October 29, 2021 5.0 Pros I like the ability to message the Amilia team and get things done at their earliest convenience . The team is always helpful and works diligently to resolve issuse. Cons Our clients seem to have a hard time navigating the system. Review Source Response from Amilia February 11, 2022 Hi Frank, thanks so much for your review - we're happy to hear you enjoy working with the Amilians! JM Joe M. Business Development Executive Office Used the software for: 1-2 years ### "Amilia - Great Program" April 9, 2020 4.0 They have a great customer service fleet of people. They return emails in the morning, and ask if your issue has been looked after. Pros The easy integration into our club. Once easily set up, we can now see who is purchasing, with all the and track what they are purchasing as well. Before it was too hard to see where they were registered in multiple classes Cons Hmmm. I know there were a couple things, but don't recall...They were a couple "Nice to haves", but nothing crazy. Would be nice to have an interactive ability to send messages to all clients like TeamSnap. Alternatives considered [TeamSnap](https://www.capterra.com/p/123208/TeamSnap/) Reason for choosing SmartRec Cost Review Source JK Julie K. Clinical Assistant Professor Recreational Facilities and Services Used the software for: 1-2 years ### "Exceptional product, user friendly, fantastic tech support" March 3, 2020 5.0 Pros SmartRec is easy to use. As a higher education faculty member, I was searching for a way to introduce parks and recreation software in the classroom. SmartRec was just the tool that I was looking for. Students need to be exposed to current technology that is utilized for managing staff, programs, facilities and customers. SmartRec tech support was amazing. They helped the students understand how to use the software, explore its many functions and interact with the many features and options that are available. Students really enjoy working within the activities, facilities, staffing, registration, and merchandise modules. SmartRec helped me create a meaningful experience for my college students that will be working with similar cloud base recreation software as they begin their professional careers in parks and recreation. The next classroom project using SmartRec will expose students in our budgeting class to cost recovery modules. Cons Not sure if there is anything that I have not liked about the software. I am a different type of user, being from an academic setting. I have received positive feedback from students about the flexibility of the software and that many of the features are intuitive. Review Source HM Heather M. Administrator Primary/Secondary Education Used the software for: 6-12 months ### "Frustrating" April 15, 2020 2.0 Pros I like the ability to duplicate classes to make a new season. I like the idea of the tags. Cons For all the features, it's not as flexible as I expected. I was looking for something that would increase communication with our families, but this system made it worse. I still have teachers that have not been able to get on, so every time they need something I have to do it for them. This is more work for me. When COVID-19 hit, I needed to email all our families at once, but there was no way to do it. It was necessary to have all our families join another platform so we could better communicate with them when all our classes went online. I will be dropping Amilia as soon as our 1-year agreement is over. Reason for choosing SmartRec Good price, good salesman Switched from [ASAP](https://www.capterra.com/p/85529/ASAP-Registration-Management-Software/) For better fit our needs and better communication Review Source KL Keri L. Gym Owner Sports Used the software for: 2+ years ### "Amilia Works" April 9, 2020 4.0 Pros Set up and transition in to Amilia was good - they are helpful and always available over the phone for help when you need it. I own a cheerleading gym and the product is so customizable which is exactly what I was looking for. My clients can go through the Amilia portal and select which class and time they want to register for - they know how long it lasts and can even set up a payment plan without me touching the registration. Cons Financial integration is not great - I wish there was a more seamless way to see your batches of bank deposits. It is also quite expensive. Reason for choosing SmartRec quality customizable product that was easy for our clients to use Review Source gR gillian R. manager Recreational Facilities and Services Used the software for: 2+ years ### "easy to use" March 31, 2020 5.0 promoting cubs activities registration collection of fees Pros Its very helpful to be able to share lists with staff collecting fees is so much easier Amilia doing the RL24 tax credits saves a lot of time fun ways to integrate clubs themes/photos into activities Cons a couple of suggestions Amilia could do review of companies sites so that they could have suggestions/catch mistakes to save time later on down the line english and french pages would be helpful also to add an email template feature so that we could send out e-mails to more than 50 people Reason for choosing SmartRec customer support is fantastic Review Source Response from Amilia February 23, 2022 Thanks so much for the review Gillian - glad to hear you love our customer support! DJ Danielle J. Administrative Assistant Sports Used the software for: Less than 6 months ### "Registration made easy " October 21, 2021 5.0 Overall, I’m really liking the experience. For the most part, things are running really smoothly! Pros I like being able to help clients sign up for the class with ease and even set up payment plans for them so they don’t feel financially burdened. Cons Some of our clients have registered for classes but they didn’t see how to pay for the class so it took some instruction on how to pay. Review Source Response from Amilia February 14, 2022 Thanks so much for the review Danielle - happy to hear you're enjoying your Amilia experience! AA Amanda A. Recreation Coordinator Recreational Facilities and Services Used the software for: Less than 6 months ### "Smart Rec Ease" January 31, 2023 5.0 Very easy to hit the ground running. Also the response from the customer service is great. Our team really appreciates the bi-weekly check-in meetings. Pros Ease of use for both the internal and public side Cons We would like to have a template to create our own reports, ability to be able to adjust fees, and do our own merging. However we do understand why these are not available Alternatives considered [RecDesk](https://www.capterra.com/p/127064/RecDesk/)[CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/) Reason for choosing SmartRec Team choice and we chose the better product Review Source Kenya W. Chief Executive Officer Education Management Used the software for: 1-2 years ### "Convenient Registration" October 14, 2021 4.0 It has been helpful to utilize Amilia for both marketing and registration. The customer service has been very comprehensive when I need assistance. Pros I like the convenience of marketing, registration, and the ability to print reports. Cons What I like least is that the registration form cannot be changed to meet some of my needs. 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