--- title: "Dayforce Powerpay Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dayforce Powerpay the right Human Resources solution for you? Explore 266 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/198964/Dayforce-Powerpay/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Dayforce Powerpay 4.7 (266) [View alternatives](https://www.capterra.com/p/198964/Dayforce-Powerpay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Dayforce Powerpay Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews TM TJ M Community Recreation AssistantHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Paperless and easy access of end year reports and payslips. And reminder when a new payslip is available.“ September 20, 2024 JC Judi C Manager of FinanceRecreational Facilities and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Needed to work around only one type of sick time drawing from the accumulator, can't print out employee's transactions for the year without going into every pay period separately.“ January 5, 2021 DB Dave B GMHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “It gives me a clear overview and access to all facets of our company's payroll without making it complicated, very knowledgeable customer service if you need it, but I find PP so clear and easy that I hardly ever call them.“ November 3, 2022 SA Stephanie A Business OwnerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “I am not highly knowledgeable in payroll codes (since I am a small business owner thrust into this by necessity!), so I need assistance when setting up special cases (ex. a pay advance, ROE, etc). But that is mainly an expertise issue on my behalf, not a software concern. “ January 15, 2021 JC Jason C Behavioral Health SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I like the easy to learn and use concepts of the system.“ November 25, 2024 LN Lindsey N ControllerAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “To find simple employee information in their profile, a new pay period always has to be created which sometimes is not feasible if we don't want to set up a new pay period at that time“ December 11, 2020 SS Sabrina S Co-OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “The customer support is excellent and you spend very little time on hold when calling to speak with someone.“ December 21, 2023 TJ Taha J DentistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Because I usually only do simple payroll every 2 weeks...when I do need to do something such as ROE or bonus, etc, the software can be a little unintuitive so it takes a bit of playing around.“ January 12, 2021 ## Showing most helpful reviews Showing 1-25 of 266 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emir H. Senior Product Manager Financial Services Used the software for: 1-2 years ### "Simple, robust and efficient payroll software" December 3, 2021 4.0 We have been using this payroll software in our organization. As the name implies, the software is great in all the processing of payroll-related staff. It is solving all of the problems regarding the administration of payroll very efficiently and simultaneously it also provides the process a little more streamlined as well as simplified. Altogether, I just love this software and it is one of the best payroll software out there. Pros Powerpay has a very intuitive interface which as a result makes it very easy to use and operate for the users that also makes the training process easy and fast. This tool is also very cost-effective for our business due to which there is no such financial burden on our organization due to software. I am highly satisfied with their customer service that is extremely helpful but it is needed very rarely as the product is efficient enough. It has made the lives of users easy by customizing all the payroll needs be it commissions or be its deductions. This software has a very simple payroll process that requires minimal to zero manual work that even includes some payroll runs. Cons Whenever I wanted to make some changes in the product I couldn’t independently do it and it always needed some support from the product. I just wish that the reports in the software were slightly more vigorous because these are not really useful for the business. Review Source RD Rene D. Payroll, Benefits and HR Admin Specialist Automotive Used the software for: 6-12 months ### "Conversion from INSYNC to Powerpay" April 14, 2021 4.0 The conversion from INSYNC to Powerpay was smooth and the system is easy to use. It is not very code driven compared to INSYNC. Pros The powerpay system departs from using codes all the time coming from INSYNC. The user interface is very friendly and easy to use. Cons Reporting is not as extensive and cannot be used as a replacement for a proper HRIS. Thus I use Dayforce for most basic reports and powerpay just for Payroll reports. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Dayforce Powerpay Price and easy transition since both are Ceridian products. Review Source Response from Dayforce April 23, 2021 Hi Rene - Thank you for the detailed feedback around your experience with INSYNC and Powerpay. Your feedback helps to fuel innovation and continue to improve on our product. Thank you for choosing Ceridian. AS Annie S. Project Coordinator Oil & Energy Used the software for: 1-2 years ### "Stellar Service" March 11, 2021 3.0 Overall the customer service is the saving grace. Most interactions with customer service over the phone has been amazing and detailed. There were one or two experiences (over a year ago) which weren't as nice but I received follow up calls afterwards. Pros The Rapid Entry page is quite useful and easy to use. Cons I don't like that we have to be in an active pay period/run in order to access general information. Sometimes I just need to check something but I have to open a new pay period/run in order to do so. I'd love to be able to customize the experience more. Review Source Response from Dayforce March 22, 2021 Hi Annie - Thank you for your feedback! We now have the functionality to access employee info without having to be in an active pay period, we'd love to walk you through it! We're so happy to hear that customer support has been able to assist you! KH KIMBERLEY H. Controller Oil & Energy Used the software for: 2+ years ### "Take the easy out of Payroll" December 11, 2020 5.0 Confident that our taxes are being calculated probably and submitted on time to CRA. Employees pay stubs are clear to read and deductions are handled probably Pros Easy integration from start to finish for a new company. I also had the experience of changing products and the integration and transition was easy. Clean templates. Easy to find what you are looking for. Easy to use the applications and great resources to use withi the application Cons Would like the ability to look at employees without having to open a pay period Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Dayforce Powerpay I like the product and the customer service. Well worth its money. Customer Service always ready and cheerful to help Review Source Response from Dayforce December 16, 2020 Hi Kimberley - Thank you so much for your feedback! We are so happy to hear that you find our solution helpful when it comes to processing your payroll! We now have functionality to allow you to view employees outside of a pay period and we'd love to walk you through that! Thank you again for leaving a review! BJ Bryce J. Hospital Director Veterinary Used the software for: 1-2 years ### "Overall positive experiences " April 12, 2021 4.0 Overall positive and very user friendly Pros The customer support is top notch, and it is cost effective Cons Could have more useable report. Things as simple as staff lists, employee birthday report for celebrating specials events, Years of service for celebrations, ect. Reason for choosing Dayforce Powerpay Have used it in the past. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) User friendly and customer support No issues with tax tables Review Source Response from Dayforce April 14, 2021 Hi Bryce - thank you so much for the feedback. We're glad that you've had positive experiences with Powerpay and our customer support team. KG Kate G. Business and Financial Manager Accounting Used the software for: 2+ years ### "I'm a big fan of Powerpay" February 17, 2022 5.0 Powerpay is ideal for managing all the HR/payroll needs. I don't have to worry about reconciling payroll accounts and T4 summaries at the end of the year, or racking my brain to complete ROEs. It is all taken care of for me. It's a load off my mind and a huge time-saver for me. Pros I love how easy it is to use and, if I have a problem, the support staff are terrific. It is very well priced as well. It is a manageable option for small businesses. Cons I would like to see little helpful tips come up when you hover over a heading or title. It would be nice to have small instructions or explanations in areas that will save me having to call in with a small/minor question. Alternatives considered [Payworks](https://www.capterra.com/p/235453/Payworks/) Reason for choosing Dayforce Powerpay I was familiar with Powerpay and the Ceridian brand. Review Source DT Denise T. Controller Transportation/Trucking/Railroad Used the software for: 2+ years ### "Happy long-time user" February 19, 2020 4.0 Pros I have been using Ceridian software (powerpay) for many years now and I really like the ease of use with it. It is easy to set up new employees and it is easy to get payrolls processed. If I need to make any changes, I have no problems doing that either. The reports are excellent (other than my comments below) and I particular like the year-end reports which are quite easy to read and have the information necessary. Cons The new version of Powerpay is a bit more cumbersome in terms of scrolling down to the bottom of the screen to get to the next page. It takes me longer to get through the pages. I also wish that there was better reporting - for instance I can't pull up a list of employees who have been terminated and I cannot pull up their Records of Employment without knowing exactly when they left and then finding the report in the Payroll reports section. Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Dayforce Powerpay Powerpay reports are much better and easier to read. Powerpay understands the particularities of employment in Quebec. Review Source LB LAUR B. PROJECT MANAGEMENT, HR AND MARKETING Research Used the software for: 2+ years ### "EASY TO USE SOFTWARE WITH ROBUST CUSTOMER SUPPORT" April 29, 2020 5.0 We have had a positive experience with Powerpay. The system and the customer support has and continues to exceed our expectations. Anyone who is new to payroll should not hesitate to use Powerpay. The software can be learned quickly. The software's ease of use coupled with the robust customer support will make for a successful outcome. Pros The software is intuitive and easy to use. Cons I have not found any drawbacks to the software. Reason for choosing Dayforce Powerpay Powerpay had a good reputation. We had several colleagues express a positive experience with using it. The response time and knowledge of our account manager, was impressive. Both of these reasons made us comfortable with moving forward. We have had the opportunity to outsource our payroll to our accountant. However, we are fiercely loyal to the Powerpay service due to our past and present experiences. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) We purchased a company of 10 employees already using the ADP package. The software was difficult to understand and there was deficient customer support. Review Source LL Linda L. Controller Computer Software Used the software for: 1-2 years ### "PowerPay - Payroll with peace of mind" December 11, 2020 4.0 The peace of mind and support of Ceridian Customer Service is the reason I choose Ceridian Canada again and again for all my payroll needs. Pros This is the 3rd company I have selected for use of Ceridian Canada to handle my payroll. The services they provide meet all my payroll needs with added peace of mind due to the Customer Service Support. The Ceridian Customer Service Team is professional, knowledgeable, relatively easy to reach, and has always been able to support me with a solution. Keep up the good work ! Cons The platform is not very user friendly if you are a beginner as there are lots of services offered. However if you call Customer Support, they will train and guide your through. Also the price of this payroll services is on high side, but you get what you pay for. I've worked with ADP before (for USA payroll), but I chose Ceridian Canada for Canadian Payroll again and again. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing Dayforce Powerpay ADP quoted a higher price. However ADP Canada offers a cheaper and more flexible HR solution than PowerPay. Review Source Response from Dayforce December 22, 2020 Hi Linda - Thank you very much for your detailed feedback, we greatly appreciate it! We are happy to hear that you have been able to lean on the support team when you need to and that they can walk you through what you need. DA Dawn A. Director Marketing and Advertising Used the software for: 2+ years ### "Simple and user friendly" April 12, 2021 5.0 reliable and straightforward. Pros Employee self-service is really user friendly and much easier to administer than ADPs team pay Cons I would like the ability to run more reports and also would appreciate the ability to export the reports to excel. Would appreciate the ability to make changes with an effective date, for example, make effective on the next pay period rather than having to accumulate those changes in a separate system for later. Reason for choosing Dayforce Powerpay Self Service ease of use was really important. Review Source Response from Dayforce April 23, 2021 Hi Dawn - Thank you very much for your feedback. The insight you provided around reporting and effective dates is something we will share with our product team. Thank you for choosing Powerpay! JC Jason C. Behavioral Health Specialist Hospital & Health Care Used the software for: 6-12 months ### "BHS connections health solutions" November 25, 2024 5.0 Dayforce powerplay was great for my workforce experience. Pros I like the easy to learn and use concepts of the system. Cons I had to just understand the whole concept then it was easy use. Review Source ML May L. controller Investment Management Used the software for: 1-2 years ### "Review of Ceridian Power pay" August 9, 2021 5.0 wonderful experience productivity improvement Pros ease of use and the customer support. every time we call customer support always very helpful. Cons each add on is additional cost - for some of the other modules. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Dayforce Powerpay Cost, other companies already using Ceridian Review Source RK Ruth K. controller Wholesale Used the software for: 2+ years ### "Ceridian Review" April 26, 2021 5.0 Powerpay reps seem to have less information regarding Quebec payroll taxes & requirements That has been frustrating Pros Easy to use Allows to ensure payroll remittances to Quebec & Feds are done accurately & on a timely basis Streamlines year end processes thereby allowing labour savings - i.e hours spent setting up T4S releve 1s Cons self service portal - we get charged for portals that are not used by inactive employees/contractors the onboarding process with the transfer of old information to the new platform was onerous & customer support was not that knowledgeable Fees are high,in general Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Dayforce Powerpay Works best with TD bank Review Source Response from Dayforce May 3, 2021 Hi Ruth - Thank you very much for your feedback! Your insight allows us to continue to improve our functionality. MS Mike S. HR Manager Education Management Used the software for: 1-2 years ### "Powerpay review" January 12, 2021 4.0 Overall it is a very good product and allows us to process payroll smoothly. The customer service team are friendly, picks up your call quickly and are super helpful at answering your questions. I have also participated in some of their virtual trainings which increased my knowledge and the functionality of the product. Pros I have to say what I like most about the product is the people behind it. The customer service is amazing, especially as a new user, I needed alot of help processing payroll. Although I used the help menu, I usually found it quicker and easier to just give them a call. The calls are answered quickly and the reps are very knowledgeable. Cons If an employee is not set up on self service it is difficult to retrieve their pay stubs. A paystub report is generated for people without a self service account but I dont find the report includes all the stubs of those without their account active Review Source Response from Dayforce January 22, 2021 Hi Mike - Thank you for your feedback! We're so happy to hear that our support team has been able to assist you when needed. Thank you also for your comments around pay stub reporting for employees without self service, we will be sure to mention this to our product team. Thank you again! NT Nicole T. Bookkeeper Oil & Energy Used the software for: 2+ years ### "Great support and product" January 26, 2021 5.0 Overall this is a very good program. It is inexpensive and reliable. The support team is great. I am especially happy at this time of year (not having to do T4's). Did I mention that the support team is extremely helpful? Pros The support team is amazing. They are very knowledgeable and helpful. For the most part, once you get used to the program it is reasonably straight forward to use. It does ROE's and T4s which is fantastic! I like the ability to have the benefit deduction to come off only the first pay run and having the permanent values. I have been able to do some customizing to make the reporting better for my needs. Cons You can't do anything until you have a pay run open. I would really really like to be able to set up employees, and look at and edit (e.g. rates, benefits, direct deposit) without having to open a pay run. That is the biggest flaw of the program. The ROE portion is also problematic. When you do something wrong it just tells you it didn't generate the ROE but doesn't give you a reason why. Additional guidance and error reporting would be good. Review Source Response from Dayforce January 29, 2021 Hi Nicole - Thank you very much for your detailed feedback, we greatly appreciate it! We actually now have the functionality to be able to edit or adjust employee data without having to open a pay period. We would love to walk you through that! NL Nathan L. Finance Manager Non-Profit Organization Management Used the software for: 2+ years ### "Ceridian Powerpay is a user-friendly, cost-effective payroll management system" December 4, 2020 5.0 Powerpay makes payroll and HR management a breeze. It takes care of remittances, filing, government and CRA requirements, T4, ROE etc etc. Without Ceridian we would need additional staff to take care of payroll. Ceridian is a fantastic product that I highly recommend. Pros I like how Powerpay can do everything I want - track salaries and benefits, process payroll, provide reports, provide ROE and T4 etc. It's a user-friendly product that makes payroll easy to administer. I also really appreciate their phone support - it's very quick and easy to call in, wait times are short and Ceridian phone staff always answer my questions. Powerpay makes my life easier, a very effective product that I have recommended to others and one that I will continue using in the future. They also offer a good variety of training and support classes. Cons It can be daunting to learn the product. There are a lot of menus and I feel they could be consolidated and better organized. Once you learn where everything is, it's easy to use the product. Review Source Response from Dayforce December 11, 2020 Hi Nathan - Thank you so much for your detailed review of Powerpay. We are so happy to hear that you are satisfied. We also appreciate your feedback around product training and navigation and we will take those items away to review. Thank you again and please don't hesitate to reach out to us with any questions! SS Sabrina S. Co-Owner Retail Used the software for: 1-2 years ### "Convenient tool for payroll" December 21, 2023 4.0 Very good. Customer support is fantastic and they take care of all remittances. Pros I like how easy it was to get payroll setup for a person who didn't have any payroll experience. The customer support is excellent and you spend very little time on hold when calling to speak with someone. It's easy to navigate once you get setup. Cons I didn't like how on setup I was not provided substantial enough training to know that certain codes needed to be setup on initial migration. Subsequent support calls to make changes costs extra. Alternatives considered [Number](https://www.capterra.com/p/78230/EASY-PAY/) Reason for choosing Dayforce Powerpay overall ease of use for a newbie. Less work. Review Source TA Theresa A. Financial Business Manager Architecture & Planning Used the software for: 2+ years ### "Powerpay all the way" July 7, 2022 5.0 Intuitive functionality. Straight forward from start to finish. From setting up employee, to issuing ROE's and payroll processing. Pros I really appreciate the rapid entry, it is quick easy and convenient. I also like payroll preview reports, they are easy to review before submissions. Cons I wish I could modify employee profiles outside of a pay period. Reason for choosing Dayforce Powerpay Functionality was better with Powerpay Review Source MS Mandy S. Manager Hospital & Health Care Used the software for: 2+ years ### "Easy to use for management and staff" February 7, 2021 5.0 Pros The ease of being able to move from one screen while entering payroll to the next is critical in being able to save time and be more efficient. If you attempt to leave one screen without remembering to save what you have entered, a message pops up alerting you, this leave little room for errors. Cons The only part of this software that is frustrating is that you can't enter new employee information without first starting a new run. Reason for choosing Dayforce Powerpay We liked the ease of use of both being able to enter payroll but also how the self service app functions, allowing our employess access to their pay stubs quickly. Review Source Response from Dayforce February 9, 2021 Hi Mandy - Thank you so much for your feedback, it is greatly appreciated! We now have the functionality available to enter new employee info without having to start a run. We will have your rep reach out with more details! Thank you! CH Cathy H. CFO Wholesale Used the software for: 2+ years ### "Review" June 8, 2021 4.0 Pros It is easy to use and the reports are clear. Cons There isn't flexibility in easily updating the journal entry to match changes to our GL. I can't find the calendar which shows when I need to submit payroll by. Review Source Response from Dayforce June 22, 2021 Hi Cathy - Thank you for your feedback. One our customer support members would be happy to assist you with accessing the calendar which can be found in the Pay Period tab in Powerpay. mB melissa B. administrator Restaurants Used the software for: 2+ years ### "great product with ease of use" December 11, 2020 4.0 overall very good experience both with the software and the customer support. we have been customers for the past 13 years and haven't felt the need to look elsewhere for similar services Pros for our employee base this product is easy to use, easy to navigate through your customer support are approachable and understand the ins and outs of payroll and what the employers obligations are Cons the only issues I have encountered was with codes that Ceridian uses and coordinating that with our software system and their codes it not always seamless or as intuitive as it should be Reason for choosing Dayforce Powerpay it came to use highly recommended Review Source Response from Dayforce December 18, 2020 Hi Melissa - Thank you very much for your feedback! Your loyalty means the world to us and we're happy to hear we are still meeting your payroll needs. Thank you for sharing your issues around codes, we are always looking to find ways to streamline. JA Jenna A. Office Manager Automotive Used the software for: 1-2 years ### "Review of Powerpay" January 13, 2021 5.0 I am extremely satisfied with powerpay. In addition to the easy to use software I have called the customer help line many times. I have received exceptional service and advice and am always greeted with knowledge and kindness. I will recommend to others. Pros The powerpay portal is extremely easy to use. The layout is well done and makes it easy to learn and understand. It is also a program that is quick and efficient. Cons The only complaint I have about the software is that you’re not able to access a lot of information without having a run open. I would prefer to be able to have that information on the side bar to access quickly. Sometimes I can’t access that information when our payroll is being processed. Other than that I have no issues with the software. Review Source Response from Dayforce January 25, 2021 Hi Jenna - Thank you for your feedback! We're so happy to hear that you are satisfied with Powerpay and our customer support team! We now have the ability to access employee info without having to be in a pay period, we'd love to walk you through that! Thanks again! cW christina W. Bookkeeper Retail Used the software for: 2+ years ### "A great payroll service !" March 8, 2021 5.0 I appreciate having such ease of use and not having to stress about preparing T4's and ROE's Having the source deductions remitted for me is another time saver! Pros The thing I like most is that the information I need is readily available on the homepage. And the customer service is usually very helpful. Cons The self service options are not very clear. It would be a nice addition to have notifications sent to employees when self serve reports are ready. Review Source Response from Dayforce March 12, 2021 Hi Christina - Thank you for the feedback! It's great to hear that we have been able to save you time! JD JoAnne D. VP Finance Oil & Energy Used the software for: 2+ years ### "Payroll made easy" December 11, 2020 5.0 This has allowed my department to run efficiently. Powerpay is like a payroll person in my pocket. Pros I love the ease of using this program. The screens are user friendly and everything is made as simple as possible. I would be lost without the calendar reminders for processing deadlines. These have made my life much less stressful. Cons The only thing I would change is the ability to have more than one pay period open at a time. I understand why this is not allowed but in the case of a small company with infrequent changes, it would be helpful to work ahead sometimes. Reason for choosing Dayforce Powerpay I chose it because of ease of use and past experience using the product. Review Source Response from Dayforce December 31, 2020 Hi JoAnne - Thank you so much for your feedback! It's great to hear that you find Powerpay easy to use and that it takes some of the stress out of your life! KO Kim O. Administration Machinery Used the software for: 2+ years ### "Requested - Review" December 11, 2020 5.0 Always have had good customer support. Pros User Friendly - Processing the company's payroll is a necessity and using this software helps make the task go quickly because of the repetitive steps. Cons n/a - I am unable to think of any specific item(s). Reason for choosing Dayforce Powerpay Recommended by others. Review Source Response from Dayforce December 22, 2020 Hi Kim - Thank you for your feedback! We're glad to hear that Powerpay helps to make things easier for you! 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