--- title: "Quo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Quo Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/199031/OpenPhone/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Quo Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Quo ## What is Quo? Never lose a customer with Quo. The business phone system that helps teams build personal customer relationships at scale. Trusted by more than 90,000 companies — from fast-growing startups to Fortune 500s — and rated #1 in customer satisfaction. Quo brings calls, texts, and customer information together in one platform. With an AI-powered voice agent, automations, and mini CRM, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch. ## What is Quo used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 64 user reviews Reviews sentiment Positive 78% Neutral 5% Negative 17% Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Quo?[Manage this product listing](https://www.g2.com/products/quo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Quo 4.2 (64) VS. [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $15 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (64) Ease Of Use 4.8 (893) Value For Money 4.1 (62) Value For Money 4.5 (803) Customer Service 4.1 (58) Customer Service 4.6 (824) ## Quo alternatives [4.7 (371)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/199031/OpenPhone/alternatives/) ## FAQs about Quo Overview ### Which roles and teams benefit most from Quo? Quo is most used by business owners, founders, CEOs, and presidents who need a shared business phone system for customer calls and team oversight. Operations and office managers coordinate inbound communications, while sales teams manage prospect conversations. Technical support leads and engineers use it to handle customer inquiries and maintain accessible contact channels. Answer based on 64 reviews Overview ### What company size and industries is Quo built for? Quo serves small and mid-sized businesses, with 97% of reviewers from small businesses and Computer Software its leading industry at 14%. Construction accounts for 11% of users, followed by Marketing and Advertising at 6%. Enterprise and midsize organizations each represent 2% of reviewers. Answer based on 64 reviews Features and Usability ### What are the key features of Quo? Quo includes core business phone features for VoIP calling, SMS messaging, multiple phone lines, call forwarding, and voicemail transcription. Teams can manage shared conversations with internal comments and call transfers, while automated attendant, call flows, scheduled texts, CRM integrations, and desktop and mobile access support customer communication. Answer based on 44 reviews Pricing ### How much does it cost and what fees or limitations are included? Quo offers a $15/user/month Starter plan with calling, messaging, basic IVR, call recording, and one local or toll-free number per user. The $23/user/month Business plan adds advanced IVR, analytics, transfers, group calling, and HubSpot integration. A free trial is available. Reviewers value the feature set, though one cited extra text charges and a subscription increase. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does Quo integrate with? Quo integrates with 6 third-party tools, including communication and CRM platforms such as Slack, Gong, HubSpot CRM, and Jobber, plus automation options through Zapier and Make. These catalog integrations cover messaging, customer data, and workflow connections for teams that need linked systems across daily operations. Answer based on 6 reviews Getting Started and Support ### How reliable is Quo for business phone support? Quo provides flexible business call handling through desktop and mobile apps, shared lines, call transfers, recordings, voicemail transcription, and configurable call flows. Small business teams value keeping calls and texts together, but some users report missed notifications, dropped calls, inconsistent audio, and limited live-call monitoring or integration options. Answer based on 44 reviews Getting Started and Support ### What training and onboarding options does Quo offer? Quo provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos offer self-paced reference material for learning features and reviewing setup steps as needed. Answer based on 1 reviews Getting Started and Support ### What customer support options does Quo offer, and how do users rate the experience? Quo offers email/help desk, a knowledge base, phone support, and chat. Users often describe support as responsive, knowledgeable, patient, and helpful during setup, number porting, and issue escalation. However, some report slow or limited responses, difficulty resolving technical or account problems, and frustrating onboarding or cancellation experiences. Answer based on 31 reviews Features and Usability ### Is Quo easy to use for a small business phone system? Quo offers a simple setup and familiar phone-style interface for business calls, texts, and voicemails. Solopreneurs and small teams often find daily use intuitive, especially when separating work and personal numbers, but reliability problems with syncing, calling, texting, and number porting can make the experience frustrating for some users. Answer based on 20 reviews ## Features AI summary Based on 1,873 Business Phone Systems reviews Capterra data shows that buyers of business phone systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Quo supports all three of the features reviewers value most: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities allow teams to stay connected from anywhere, capture important messages, and direct calls to the right person more efficiently, helping businesses maintain responsive communication and handle call volume with less friction. Mobile Access 3.7 (21) 57.14% of 21 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Alerts/Notifications 4.6 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Recording 3.7 (18) 38.89% of 18 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 3.7 (18) 61.11% of 18 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Logging 3.5 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Automated Attendant 3.3 (10) 20.00% of 10 reviewers that rated this feature as important or highly important A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Quo 49 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Responses: Automatic reply functionality for incoming messages - Automatic Call Distribution: Distribute/route/connect calls - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (64) 4.2 Based on 64 reviews ## Pricing Value for money 4.1 (62) Free Trial [View pricing plan details](https://www.capterra.com/p/199031/OpenPhone/pricing/) Starter $15.00 Per User,Per Month It includes: - Basic IVR (Auto-Attendant) and Call Recording - Calling and Messaging to US and Canadian Numbers - One New Local or Toll-Free Phone Number Per User - Voicemail to Text Transcription Business $23.00 Per User,Per Month It includes: - Calling and Messaging to US and Canadian Numbers - Call Transfers - Group Calling - Hubspot Integration and Call Recording - Voicemail to Text Transcription - One New Local or Toll-Free Phone Number Per User - Advanced IVR (Auto-Attendant) - Analytics and Reporting - Basic IVR (Auto-Attendant) Scale $35.00 Per User,Per Month Value for money 4.1 (62) 4.1 Based on 62 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Jobber](https://www.capterra.com/p/127994/Jobber/)[ Gong](https://www.capterra.com/p/157969/Gong-io/)[ Make](https://www.capterra.com/p/154278/Integromat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (58) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (58) 4.1 Based on 58 reviews ## User reviews Overall rating 4.2 Based on 64 reviews Filter by rating Counts reflect reviews available in this feed. 5(43) 4(7) 3(3) 2(3) 1(8) Mentioned topic Recent reviews first, then most helpful RE Reviewer Field Service Coordinator Used the software for: Less than 1 year ### "Great Service!" 4.0 July 1, 2026 Pros I like that we are able to have a virtual assistant for missed calls and the call flows are easy to set up. Cons Sometimes I don't get notifications for calls. I am away on the weekends so I don't receive calls during that time, but the calls i missed don't even show up until I open the app and it refreshes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: 1-3 years ### "Great call management, but lacks integrations and live-call monitoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 Quo is solid for straightforward call management, but it falls short for teams using multiple tools or needing robust onboarding capabilities. If you're integrated with platforms like Jobber or need live-call monitoring for training, this tool will feel limiting. Pros Quo handles call management reliably. The in-app mention and comment/threading features are excellent for internal collaboration—our team uses these constantly to flag issues and discuss customer interactions. Cons The lack of API/webhook support is a significant limitation. We use Jobber for field operations, and there's no clean way to create tasks or assign conversations to team members across both platforms. We have to manually coordinate, which adds friction. Additionally, Quo doesn't support live-call listening, which is a major gap for us, training new CSRs on real calls is critical, and we can't do that effectively with Quo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL Dorian L. Tour Operator Used the software for: Less than 1 year ### "Did not work for my business" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 April 20, 2026 Negative - inability to use the service, poor support on canceling and getting a refund, got a second charge the following month instead, and had to escalate to BBB to get my account closed. Pros The promise of being able to manage business calls and texts with more than one employee under one account / number. Cons The service didn't work for me at all in the end. I wasn't able to send messages to any clients or even respond to messages I received until my number was fully processed through with US carriers. This is a critical onboarding step that is not as easy as suggested. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. alyssa C. Manager Used the software for: Less than 1 year ### "Best phone service for businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 27, 2026 We will be using quo for as long as our business is open, we have enjoyed the whole process of it and like it being straight to our personal phones since we are a small, family owned business Pros I like how it is on my personal phone so I do not have to have two phones, and it is very easy to use. We have had no issues Cons I have not had any issues with quo to where there would be something that I do not like about it. It has been great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Axel K. Owner Used the software for: 1-3 years ### "Excellent, best value out there, fully featured, highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2025 Seamless setup makes it easy to get up and running, the API was tricky to program to, took a lot of trial and error, and it is also not pure JSON, so the variable typing was a pain, took lots of debugging cycles to finally get it right. Support to my surprise did escalate to engineering to fix some critical API bugs, that was a pleasant surprise since most support depts completely fail when it comes to bug reports from customers. Pros Feature rich, does everything we need, has an API, allows us to have multiple lines. We were able to customize the phone lines and get contact data for our business pushed into OpenPhone so we knew which customer is calling or texting us and what their customer profile was. Cons The Webhook API is very limited and doesn't give us access to messages. The contact API is still pretty rough and has issues. AI responder is overpriced, no API to use our own AI token based API. Contact UI doesn't provide the ability to insert links, for example being able to link to a customer's CRM info in another system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Owner Used the software for: Less than 1 year ### "Valuable Resource for Small Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 6, 2025 I have been very happy with OpenPhone overall. It has provided the customization features my business needs without extras that were outside of the budget as a new startup. Pros Easy to use, has a great feature set for the price point. It has been incredibly valuable in setting up a professional business phone service for a very small business. Cons Occasional connectivity issues, I am not really sure what the cause is and it has been infrequent enough that I haven't looked deeply into the problem. There isn't great personalized customer service, however it is user-friendly and they have excellent online resources so I haven't missed it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Associate Pastor Used the software for: 3-5 years ### "Great VOIP product for small businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2025 Pros The flexible platform allows me to use the service on my desktop or my phone, allowing me to take these phone calls to our business line where ever I might be. Currently, Openphone allows me to SMS clients in Canada. Google Voice, which was the main alternative does not have this feature. Cons They charge for each user and add a new line for each user even if all you need is to have multiple users managing one line. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Emmanuel S. Project Engineer Used the software for: 1-3 years ### "Using OpenPhone to always stay connected" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2023 In my two years of using OpenPhone, I have never felt the need to replace this app because it has pretty much everything I need in a calling app. Pros The interface of both the PC and mobile version are very smooth and user friendly. Cons Whenever an update occurs, there is usually a minor inconvenience that comes along with it. Something like call logs not getting updated, or the app itself taken too long to update. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nick W. Owner Used the software for: 1-3 years ### "An awesome business phone and SMS Solution for today's mobile driven world. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2022 OpenPhone is a business phone and SMS solution designed specifically to make communication easier for small businesses owners and their teams. It offers a wide range of features that are tailored to meet the needs of entrepreneurs, solopreneurs, freelancers, and other small teams without unnecessary friction or feature bloat . With OpenPhone, you can make and receive calls, send and receive text messages, and even schedule messages to be sent at a later date. I love that it lets me share my phone number with customers without revealing my personal cell phone. Plus, OpenPhone offers a simple, straightforward pricing structure that makes it an ideal choice for businesses on a budget. Works awesome with my iphone. Pros OpenPhone is one piece of my business toolkit that I simply cannot be without. I own and manage two small businesses and was finding giving out my personal number unmanageable as I didn't know who was calling me and for what purpose. Having a dedicated local number that I can tie to my business in google maps, facebook, and my websites was a huge piece of my business toolkit. Openphone has been amazing. Cons There have been a few service outages in the time I have been a customer, but the openphone team has been responsive about action taken, and have communicated well though it all. All have been resolved in a timely fashion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Do NOT waste your time or business with OpenPhone - I've lost a lot of money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 19, 2022 I have lost business while using OpenPhone since calls cannot be actually answered (they are automatically disconnected). I thought maybe they had an automatic robo detector but turns out, their system just doesn't work. I have had family members trying to call that have to email us because they cannot call or text. I honestly don't know how they can do this to businesses. Pros Nothing works and IT keeps asking me to waste a ton of time to help them figure it out. Cons Syncing doesn't work - EVER. I have numerous screenshots and have sent them to IT. They keep asking for more details but seeing as how I'm trying to run a business, it's hard to track everything over and over again to help them figure it out. I don't receive calls and am not able to make calls. The phone rings (sometimes), I pick up and it automatically disconnects me. IT again, wanted me to give them phone numbers, times, etc. AND wanted to put some tracer on my phone. I don't think so. After months of begging for a better outcome, nothing has changed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/199031/OpenPhone/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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