# Quo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Quo the right Telephony solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199031/OpenPhone/reviews --- Quo 4.2 (61) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Reviews of Quo Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews Sheyan J Associate PastorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The flexible platform allows me to use the service on my desktop or my phone, allowing me to take these phone calls to our business line where ever I might be.“ January 20, 2025 RG Reagan G OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Does not integrate well with Jobber yet, wish there was a better getting started guide to learn about all the features“ June 2, 2025 Axel K OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Support to my surprise did escalate to engineering to fix some critical API bugs, that was a pleasant surprise since most support depts completely fail when it comes to bug reports from customers.“ July 19, 2025 UA Uri A CoFounderMedical Devices, 2 - 10 employeesUsed the software for: Less than 6 months. “They have no phone number where I can reach support, nor do they have a human chat and I'm very disappointed as a customer.“ August 1, 2024 Axel K OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Feature rich, does everything we need, has an API, allows us to have multiple lines.“ July 19, 2025 Heather G OwnerVeterinary, Self-employedUsed the software for: 6-12 months. “Occasional connectivity issues, I am not really sure what the cause is and it has been infrequent enough that I haven't looked deeply into the problem.“ March 3, 2025 ac alyssa c ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I like how it is on my personal phone so I do not have to have two phones, and it is very easy to use.“ March 26, 2026 jb jared b CEOHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “There is a bug "upstream at a carrier" that is preventing us from sending sms/mms from our core phone number.“ October 9, 2023 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Axel K. Owner Hospitality Used the software for: 1-2 years ### "Excellent, best value out there, fully featured, highly recommend" July 19, 2025 5.0 Seamless setup makes it easy to get up and running, the API was tricky to program to, took a lot of trial and error, and it is also not pure JSON, so the variable typing was a pain, took lots of debugging cycles to finally get it right. Support to my surprise did escalate to engineering to fix some critical API bugs, that was a pleasant surprise since most support depts completely fail when it comes to bug reports from customers. Pros Feature rich, does everything we need, has an API, allows us to have multiple lines. We were able to customize the phone lines and get contact data for our business pushed into OpenPhone so we knew which customer is calling or texting us and what their customer profile was. Cons The Webhook API is very limited and doesn't give us access to messages. The contact API is still pretty rough and has issues. AI responder is overpriced, no API to use our own AI token based API. Contact UI doesn't provide the ability to insert links, for example being able to link to a customer's CRM info in another system. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Quo Eventually I will build my own phone app to use with Twilio but for the time being, I needed a ready to use solution with enough API access to do what I need, and OpenPhone works. Switched from [Line2 Pro](https://www.capterra.com/p/164363/Line2/) Line2 was horrible, no service, dated product with no updates, and very poor call quality. OpenPhone was the fix. Review Source VR Verified Reviewer Owner Veterinary Used the software for: 6-12 months ### "Valuable Resource for Small Business" March 3, 2025 5.0 I have been very happy with OpenPhone overall. It has provided the customization features my business needs without extras that were outside of the budget as a new startup. Pros Easy to use, has a great feature set for the price point. It has been incredibly valuable in setting up a professional business phone service for a very small business. Cons Occasional connectivity issues, I am not really sure what the cause is and it has been infrequent enough that I haven't looked deeply into the problem. There isn't great personalized customer service, however it is user-friendly and they have excellent online resources so I haven't missed it. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Quo Better feature set, price point, and company. Review Source aC alyssa C. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Best phone service for businesses" March 26, 2026 5.0 We will be using quo for as long as our business is open, we have enjoyed the whole process of it and like it being straight to our personal phones since we are a small, family owned business Pros I like how it is on my personal phone so I do not have to have two phones, and it is very easy to use. We have had no issues Cons I have not had any issues with quo to where there would be something that I do not like about it. It has been great Review Source SC SHAWN C. FINANCE MANAGER Financial Services Used the software for: I used a free trial ### "THE PLATFORM/COMPANY IS UNRELIABLE" October 26, 2024 1.0 If you want a reliable long term platform, this isn't the one. They will shut you down in a heartbeat based on speculation. Customer service/retention means nothing to this company at all. I set it up for business use to contact and follow up with my customers however, that only lasted less than 2 days. Don't be fooled by the price, you pay for what you get. I wouldn't recommend this platform to my worst enemy...IT ABSOLUTELY SUCKS!!!! Pros The price is what attracted me. The ease of sending messages was good while it worked. Cons Customer service is non existent as well. Review Source VR Verified Reviewer Associate Pastor Non-Profit Organization Management Used the software for: 2+ years ### "Great VOIP product for small businesses" January 20, 2025 5.0 Pros The flexible platform allows me to use the service on my desktop or my phone, allowing me to take these phone calls to our business line where ever I might be. Currently, Openphone allows me to SMS clients in Canada. Google Voice, which was the main alternative does not have this feature. Cons They charge for each user and add a new line for each user even if all you need is to have multiple users managing one line. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Quo Google voice did not support sending SMS messages for clients in Canada. Review Source Emmanuel J. Project Engineer Commercial Real Estate Used the software for: 1-2 years ### "Using OpenPhone to always stay connected" March 18, 2023 4.0 In my two years of using OpenPhone, I have never felt the need to replace this app because it has pretty much everything I need in a calling app. Pros The interface of both the PC and mobile version are very smooth and user friendly. Cons Whenever an update occurs, there is usually a minor inconvenience that comes along with it. Something like call logs not getting updated, or the app itself taken too long to update. Switched from [Bria](https://www.capterra.com/p/158718/Bria/) Lack of options with regards to calling and texting. Review Source Nick W. Owner Music Used the software for: 1-2 years ### "An awesome business phone and SMS Solution for today's mobile driven world. " December 7, 2022 5.0 OpenPhone is a business phone and SMS solution designed specifically to make communication easier for small businesses owners and their teams. It offers a wide range of features that are tailored to meet the needs of entrepreneurs, solopreneurs, freelancers, and other small teams without unnecessary friction or feature bloat . With OpenPhone, you can make and receive calls, send and receive text messages, and even schedule messages to be sent at a later date. I love that it lets me share my phone number with customers without revealing my personal cell phone. Plus, OpenPhone offers a simple, straightforward pricing structure that makes it an ideal choice for businesses on a budget. Works awesome with my iphone. Pros OpenPhone is one piece of my business toolkit that I simply cannot be without. I own and manage two small businesses and was finding giving out my personal number unmanageable as I didn't know who was calling me and for what purpose. Having a dedicated local number that I can tie to my business in google maps, facebook, and my websites was a huge piece of my business toolkit. Openphone has been amazing. Cons There have been a few service outages in the time I have been a customer, but the openphone team has been responsive about action taken, and have communicated well though it all. All have been resolved in a timely fashion. Reason for choosing Quo Ease of managing multiple numbers and sms inboxes. Switched from [LinkedPhone](https://www.capterra.com/p/177222/LinkedPhone/) The ability to easily manage multiple numbers Review Source KS Kate S. Owner Real Estate Used the software for: Less than 6 months ### "Do NOT waste your time or business with OpenPhone - I've lost a lot of money" August 15, 2022 1.0 I have lost business while using OpenPhone since calls cannot be actually answered (they are automatically disconnected). I thought maybe they had an automatic robo detector but turns out, their system just doesn't work. I have had family members trying to call that have to email us because they cannot call or text. I honestly don't know how they can do this to businesses. Pros Nothing works and IT keeps asking me to waste a ton of time to help them figure it out. Cons Syncing doesn't work - EVER. I have numerous screenshots and have sent them to IT. They keep asking for more details but seeing as how I'm trying to run a business, it's hard to track everything over and over again to help them figure it out. I don't receive calls and am not able to make calls. The phone rings (sometimes), I pick up and it automatically disconnects me. IT again, wanted me to give them phone numbers, times, etc. AND wanted to put some tracer on my phone. I don't think so. After months of begging for a better outcome, nothing has changed. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) Reason for choosing Quo Seemed like it would at least do the basics. Boy was I wrong. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Google voice quality on calls is less than desirable. OpenPhone has better call quality (IF you can get and stay on a call). But I had zero issues with GV syncing and actually receiving text messages, etc. Review Source JR Jen R. CEO Cosmetics Used the software for: 1-2 years ### "Love this phone app!" May 6, 2023 5.0 Pros I love many things - it works wonderfully, hardly ever a glitch! Customer service is great. Love that I can see texts, phone calls and voice mails from customers all in one spot!Anyone on my team can log into open phone from their device and make a call/respond to the customer from the app. Cons There is only one con. Once in a while, I run into a glitch where I want to enter this number into documents, but the phone number is not recognized as real phone number, so I have to put my personal number....so it's great as the forward facing phone number for customers for my business, but I have to use my personal number for certain administrative accounts. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/)[Sideline](https://www.capterra.com/p/231929/Sideline/) Cheaper and better quality, more reliable calls. Review Source AT Adam T. Owner Construction Used the software for: Less than 6 months ### "Great 2nd line phone service for business" July 24, 2020 5.0 Had problems initially porting my number due to my problems from my previous service. I worked with one tech person at OpenPhone who was proactive, communicative, and really made me feel like my business was super important to them. The service is crystal clear, and everyone I've reached out with has been responsive very quick. Love the new services that keep being introduced, especially the auto transcript of voicemail and call recordings. Havent used the auto attendant, but plan to soon. So many features all for one low price. OpenPhone is a great business partner to have. Pros separate contacts lists, windows desktop app, many features with new ones constantly being rolled out, and all for a very reasonable monthly charge are why I love Openphone, but what truly separates them from others I've tried has been the support I received during implementation and porting my number. Cons The only thing I'd like to see is the ability to set a (or for it to have its own) custom ringtone Alternatives considered [Line2 Pro](https://www.capterra.com/p/164363/Line2/)[Sideline](https://www.capterra.com/p/149773/Sideline/) Reason for choosing Quo What initially sold me was the ability to keep a separate contacts list for my business contacts out of my phone's regular contacts app, along with a reasonable cost Review Source BM Brian M. CEO Apparel & Fashion Used the software for: 1-2 years ### "OpenPhone works for my business" August 29, 2024 5.0 It simplifies the issue with phone lines and virtual coverage. Makes life easier. Pros It works very well and can be configured in many different ways. This software also records the call and sends text messages. You can setup a time when you want the system to start so you can be covered when unable to get to the phone. Cons Some areas takes some research to get right. Review Source CD Cyrus D. Software Developer Commercial Real Estate Used the software for: 1-2 years ### "OpenPhone - A gateway to the world" May 31, 2023 4.0 Very satisfied, helps me to connect with all my clients and vendors Pros OpenPhone revolutionized communication, especially remotely. It's ease of connection and its use of texting features, has helped me a lot Cons The recent change of charging extra for texts and the increase in subscription are just a few factors that went against it. Review Source jB jared B. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Constant Problems and Unresponsive Customer Support" October 9, 2023 1.0 Great potential, awful customer support and product doesn't deliver. Pros They have all the right features, in a decent UI Cons Core features don't work. They have a bug in their call routing that kept calls from coming to my team until I figured out a way to work around it. There is a bug "upstream at a carrier" that is preventing us from sending sms/mms from our core phone number. They failed to mention this prior to us porting our number into their system. Now we're stuck, but it's been weeks with no movement. Review Source PD Paul D. President Market Research Used the software for: 1-2 years ### "Great product providing a professional and efficient presence" July 23, 2020 5.0 OpenPhone allows me to have one phone number that follows me where I am with no fuss that remains as my 'office' number, even if answered from my personal mobile. Pros OpenPhone allows me to stay in contact with clients and vendors no matter where I am, without having to give out my personal mobile number. This gives me the flexibility to not be tied to my desk. It also allows me to distinguish between personal and work calls. The apps have even more features (at no extra cost) than my traditional phone provider offers. Cons There are some features that come to ios first. I primarily use Android. Review Source JP John P. Owner Consumer Services Used the software for: 1-2 years ### "Best I’ve Found" July 31, 2020 5.0 I am a previous user of Line2 and in my opinion OpenPhone stands out on top. Not only in reliability and features . But the customer service is number one!!!!! Pros I love the interface. The integration of the app into multiple platforms. The ease of use. And most of all the reliability of the app. Cons Blocked numbers notifications coming through even after being placed on the block list. Switched from [Line2 Pro](https://www.capterra.com/p/164363/Line2/) Line2 Became unreliable. Review Source TG Ty G. Owner Construction Used the software for: 1-2 years ### "Great Product!" July 24, 2020 5.0 OpenPhone is simple, affordable, and well organized. Customer service is great. I like how texts and phone calls are in one place. And I like being able to have an app on my phone for business, so that I can separate business calls/texts from personal calls/texts. Pros I love how simple, affordable, and well organized it is. OpenPhone has really helped my business. Cons The only issue I ever have is if I'm in an area with bad internet service and I can't make calls/texts/etc. But, that is not really an issue with OpenPhone, more with my actual service provider. Review Source SM Sean M. President Management Consulting Used the software for: 1-2 years ### "Great flexible affordable option " July 23, 2020 5.0 Pros We were using another company that was considerably more expensive, hard to contact and the product had complicated features. Openphone was the exact opposite. Cons We have had no negative experience using openphone. Review Source CW Corticia W. Executive Administrator Legal Services Used the software for: Less than 6 months ### "Great Product" December 16, 2021 5.0 Overall, OpenPhone is use-friendly and a great product to have for your business. Pros We purchased OpenPhone as a secondary option for our business. The text messaging feature has been essential in our everyday operations. Cons I would like the option to use our current number through OpenPhone without having to have it ported over. Reason for choosing Quo n/a Review Source CB Cristina B. Founder Online Media Used the software for: 1-2 years ### "A very reliable software " July 25, 2020 5.0 Saved us lots of money, particularly when spending hours on the phone calling airlines trying to get refunds & similar situations. Pros As an international founder, finding something like this is super useful. Super easy to use. Cons Probably not being able to call international numbers. Review Source EA Effie A. CEO Internet Used the software for: Less than 6 months ### "Unreliable " June 30, 2021 2.0 Pros User interface is easy to set up and use Cons OpenPhone is completely unreliable. I ported over a number and it doesn't receive text messages consistently. I've tested many times and asked friends to send texts that do not go through. I've reached out to support who has been slow to respond and completely unhelpful. Review Source RB Ronen B. CEO Telecommunications Used the software for: 1-2 years ### "Great solution - I'm a happy customer" July 24, 2020 5.0 Great product. Love it. Pros Very easy and intuitive to use. Works well. Has various features, offers individual and team solutions. For me, it works as a virtual US number and does it really well. Friendly and fast customer support. Cons Would love to see the design similar to Apple. Review Source RG Reagan G. Owner Construction Used the software for: Less than 6 months ### "Useful but complex system" June 2, 2025 4.0 Overall, good so far. New to the software, but it has been useful so far and we continue le to learn how to best utilize it. Pros Smart and makes collaboration as a team easy and streamlined. Did everything we were looking for and more. Cons Does not integrate well with Jobber yet, wish there was a better getting started guide to learn about all the features Review Source UA Uri A. CoFounder Medical Devices Used the software for: Less than 6 months ### "Not recommended" August 1, 2024 1.0 Worst onboarding and support experience ever! If you expect to just sign up and immediately get going - forget about it... I've been trying to speak with someone on OpenPhone who can get our account approved asap for outbound messages. We've applied twice and failed and cannot get any concrete information as for why. They have no phone number where I can reach support, nor do they have a human chat and I'm very disappointed as a customer. Pros Initially looked very promising but... not all that glitters is gold Cons Unable to use the outbound messaging to to lack of support availability - wasted tons of time trying to reach them and getting help Review Source Rishi G. Founder and CEO Marketing and Advertising Used the software for: 2+ years ### "Best Business Phone Ever!" June 21, 2023 5.0 My experience with OpenPhone is really awesome. I use this every day to communicate with my prospects and clients. I always keep this in my arsenal. Their mobile app is too good and user friendly plus UI looks too good. You can do everything from their mobile like calls, sms, and voicemails and the most interesting part is their snippets feature. Pros This is my daily use business phone. I use OpenPhone to call and text my prospects and clients and this is a very helpful solution that I found on the Internet because when it comes to features there's no other software provided at this price. Their support is too fast like lightning speed, and they respond too quickly whenever you have a problem. OpenPhone gives you everything you need to start a business from scratch like calls, text messages, sending voicemails, voicemail transcriptions, call forwarding, round-robin and you can also add new numbers. Incredible app! Cons There's nothing to dislike about OpenPhone but it would be very helpful for sales if they provide a power dialer. This will save a lot of time, no doubt. But still, I love this app. Review Source Thomas F. System Engineer Information Technology and Services Used the software for: 6-12 months ### "OpenPhone is difficult to integrate with anything" October 19, 2022 3.0 My overall experience with OpenPhone wasn't the greatest. Their customer service was always there to help but there just wasn't a lot they could do Pros I don't have that many pros during my time using OpenPhone. I can say that their customer service was always there to help even though there was not a lot of solutions that could be applied Cons Their mobile app constantly failed, we had more call drops than we've ever had before, and every time we called in trying to get something fixed they tried charging us each and every time Review Source Talk to a Capterra advisor for free and get results within 15 minutes.