# Page 2 | Quo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Quo the right Telephony solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199031/OpenPhone/reviews/?page=2 --- Quo 4.2 (61) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 2 - Reviews of Quo ## Showing most helpful reviews Showing 26-50 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Mario D. General manager Construction Used the software for: Less than 6 months ### "Not ready for mainstream" August 26, 2022 2.0 I wanted a phone system that can be used by a distributed team with phone, sms, mms capabilities. Sadly the poor call quality is rendering this product a 'looks good but it is far from good'. Pros Good user interface. Ability to manage several lines from a central location. A lot of common sense features. Cons Call quality is terrible on mobile devices, whether you are on wifi or data. If on data, unless you have full bars don't bother answering the phone. The SMS replies do not appear to be working properly. We have some programmed for when the customer has left a voice mail and some for missed calls. The caller receives 2 text messages when they leave a message. This seems like an easy thing to fix. We regularly experience an issue where the phone randomly switches from the headset to the speaker or phone and are unable to switch back. Tech support more or less told us that there is nothing they can do, but that they have forwarded the issue to their engineering team, but there is no timeline of when it would get looked at. Reason for choosing Quo Had some common sense features that were lucking in other providers, main ones being MMS, and the ability to manage multiple lines from the interface. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Poor call quality, and terrible support. Review Source VR Verified Reviewer Business owner Marketing and Advertising Used the software for: 1-2 years ### "Lots of dropped calls and buggy features " May 12, 2022 2.0 Poor. I just want calls to not get dropped. How have zoom figured out voice + video but openphone cannot figure out just voice alone? Pros User interface is nice. It's easy to use and designed well the core function does not work well Cons Lots of dropped calls. The number one function is to answer calls and it cannot get that right. Loads of bugs generally, and the development team don't care. It's been months of me reporting issues and getting no fixes. The "do no disturb" feature for example just does not work, I keep getting calls when it's turned on, and my team members, the people who should be taking the calls, are not seeing the calls come through even though they should be. Review Source VR Verified Reviewer Lawyer Legal Services Used the software for: 2+ years ### "Great for business. Lots of options. Some slight call lag." June 21, 2022 4.0 I really like Open Phone. It makes it easy to take phone calls with multiple numbers on my computer or cell phone. Easy to forward, text message, etc. Pros I love how easy it is to use Open Phone. It's easy to set up, and reasonably priced. Cons There is a bit of a lag on my phone calls. It's not brutal, but enough to be noticeable. It has gotten better over time, but still exists. They are working on integrations, but I am still waiting for a native Integromat/Make integration. They need to contact Integromat/Make to set this up, but haven't done so. Not sure why. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Quo Price Review Source TD Timothy D. Cost Analyst Financial Services Used the software for: 1-2 years ### "Not worth the difficulty " November 26, 2022 3.0 Less than acceptable. Set up was problematic, could figure out what took so long. Promises to get connection soon..which is about two weeks. Even more a problem when leaving, they couldn’t care about requirement to have the number ported in a week. Pros The system worked fine once the number is ported, which took about two weeks. Lucky I didn’t need a phone right away. Receiving and making call functions worked as long as you have internet connection Cons The time to get set up and more the time to get my number ported to a cellular service provider when I needed it. About three weeks to get the number released, two weeks after the requirement for a phone for work was needed. They say they will reply within 48 hours, but is more like 48 to 60 hours...sometime in the second day after my inquiry. No urgency or proficiency in getting the routine administrative process of porting the number to another provider. They would rather you don’t have phone access let a paying customer leave when their service is no longer required. They promise to get the job done, but it will be a long wait, if it happens at all. Review Source BM Ben M. Director Apparel & Fashion Used the software for: 1-2 years ### "Powerful, reliable, simple to use! It works." July 24, 2020 5.0 We needed an uncomplicated phone. Previously we were paying too much for what we needed and the system was overly complex. Openphone has been easy to work with from the get-go. The customer support has been fantastic whenever we've had a feature request or run into issues (rare). Highly recommend for small businesses and solopreneurs to separate personal phones from business. Pros Quick and easy setup. Excellent customer support including new feature requests. Works very well on a daily basis. Cons As one we run two businesses with the same team in the same industry, initially we were hoping to use the same phone number and then redirect to the correct company. There was a small workaround initially however a feature has since been added to allow us to do this without a "hack". Reason for choosing Quo Their feature set was clearly communicated (met our needs) and offered at a competitive price. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Was looking for a more affordable phone service that provided the features that we needed and not have us paying for a lot extra. Review Source VR Verified Reviewer marketing Information Technology and Services Used the software for: I used a free trial ### "Racist company" April 7, 2022 1.0 Not the best, I dont recommend this company that only accepts white-looking (that doesnt necessarily mean those people are fully caucasian either). Pros \- I actually thought it'd be a nice company but... Cons So we have applied to get a number from Open Phone, one of my business partner who's originally Chinese was refused while I was accepted. We both used the same IPs to sign up and bank card, so the only thing that differed was our names. (we tried setting up an account with both of our identities as the first account was put automatically under review one after the other and we genuinely thought there was a mistake but that part was alright , I've no problem with that). Thank you Open Phone for openly showing your racism and contempt towards people of other ethnicities. We can't let them get away with things like this especially as service providers. Reason for choosing Quo for what seemed easy at first. Review Source Victor M. Owner Professional Training & Coaching Used the software for: 1-2 years ### "Good Tool" September 20, 2022 5.0 Very good; very few disruptions, and generally good feedback / response from the support team on the rare occasions something goes awry. Pros Generally easy to use, accessible from mobile phone, and supports both voice and text. Cons Recordings can be difficult to locate / download / play back. Review Source LK Lindsay K. Office manager Alternative Medicine Used the software for: 6-12 months ### "Pray you don’t have a power outage" January 13, 2024 3.0 Pros The idea of not having a handheld phone and answering calls from home. Cons Runs on internet so if your internet goes down, you can’t receive or make calls. Also, some employees would rather have a handheld phone but it’s not an option. Only a headset. Review Source Response from OpenPhone Technologies January 17, 2024 Hi Lindsay, thanks for your review, we appreciate you taking the time out. I noted that you mentioned not being able to use our service if your internet/power goes down. OpenPhone is also available on your phone or tablet (iOS/Android). You just need to download the app from the app store or visit https://www.openphone.com/downloads. That way, you can have access to OpenPhone whenever you need to. Hope that helps! IS Ihor S. owner Information Technology and Services Used the software for: 2+ years ### "Very good experience " July 24, 2020 5.0 It helped me to split my business and private contacts and interactions without having another physical phone. I can be in touch in any place of World for the same price by my local phone number. I can easily transfer this number in one click to another person when I m in vacation or have day off. Pros I user this service for few years and really satisfied by simplicity, quality and functionality of this sass. I have subscribed and deployed this app in less than 5 minutes. Like to be in touch with my clients everywhere across the World. Recommend Cons By the beginner I was expecting more functions in this app, but now I completely satisfied how quickly they develop their product. No cons at this moment Reason for choosing Quo Absolutely clear police, attractive price and very simple user interface Review Source Aaron M. CEO Marketing and Advertising Used the software for: 2+ years ### "A must for agile businesses, especially remote teams" July 23, 2020 5.0 I’d highly recommend this to any size business. Simple yet scalable and includes all the features needed. Pros \- the ability to save canned text replies - switch and manage between phone numbers easily - desktop and mobile apps - business hours for automated texts! Cons Cons? I didn’t find this sooner. It’s literally been a game changer. Review Source CM Celina M. Family Admissions Officer Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy-to-use business phone for calling US clients!" May 22, 2021 4.0 Overall, it is simple, easy and with a user-friendly interface, in terms of reliability, there were days that the software would crash, but customer service is quick to attend to your concerns. It runs much faster/better on the phone than in the computer (requires more bandwidth). Pros I can see if my colleagues are on a call, there is an option for recording calls which is essential for call reviews, transferring calls is possible as well.Text messaging runs smoothly, although if using the desktop version, it doesn't include much emojis. Voicemail also transcribes to a text with the recorded voicemail which is great! Cons My colleagues and I tried to set up the caller id feature, which is an impressive feature, since we do a lot of inbound calls to families but after setting it up, databases can't pick up our caller id still, and some clients do not answer our phone calls because of it. Have also been notified by some clients that sound quality is bad at times, but this can be due to varied factors. Review Source Terry L. Sales Director Computer Software Used the software for: 6-12 months ### "Great as a second business line " June 23, 2020 5.0 Pros Can make calls as easily as form openphone as my normal daily phone Cons No cons works as I need and many features requested are being developed Review Source Response from OpenPhone Technologies July 21, 2020 Thanks a lot for your review, Terry! We're thrilled to have you as a customer and look forward to growing together with you. JE Jeremy E. CTO Computer Software Used the software for: 2+ years ### "Perfect phone solution for small businesses" July 24, 2020 5.0 Pros OpenPhone takes away all the complications and hurdles in getting a phone solution for a small business. I figured it shouldn't be too difficult to get a US business phone number and start messaging/calling clients but none of the options on the market made that possible, never mind affordable. Fortunately I discovered OpenPhone and the process was very simple to get started! Cons I'm looking forward to the Android app being as stable as the iPhone app, but it's still very usable :) Review Source Kamil R. General Manager Computer Software Used the software for: 1-2 years ### " Business phone for SMBs " July 29, 2020 5.0 Pros The native app is fanatic. Love the cadence of new releases like recording inbox and a Mac app. Voice quality is excellent and I don’t need to give out my personal number for clients and prospects. Cons A central admin console and centralized bulling Review Source Matthew V. President Insurance Used the software for: Less than 6 months ### "Happy with the switch" April 21, 2022 4.0 Pros This software allowed me to merge my VOIP number along with my texting package, all at the same price I was currently paying just for texting. It also allows utilization of my cell phone for work calls as well as personal via their app. Cons Changing ring settings is not intuitive. I have also had issues with app override problems. IE, personal calls start ringing while I'm on a work call. Review Source VR Verified Reviewer Technical Support Lead Computer Hardware Used the software for: 1-2 years ### "A fantastic solution. " July 23, 2020 5.0 Pros Being able to use it from any computer to text clients. Having its own address book is huge. Cons It’s always worked great for me, messaging and call quality. I have nothing bad to say. Review Source RL Ross L. Sales Financial Services Used the software for: 1-2 years ### "Best light phone system out there " July 8, 2021 5.0 Great phone system that connects teams and organizes clients at a great price! Pros This is an extremely affordable phone system that has a light crm that comes with it. It will only get better in the future but very impressed with what I get vs. how much I pay. Cons I wish it had the ability to integrate with other CRM systems. But other than that it’s a great system ! Switched from [Phone.com](https://www.capterra.com/p/147610/Phone-com/) Price and value Review Source Daniel H. Managing Director Management Consulting Used the software for: 6-12 months ### "Great service, excellent sound quality, easy to use" July 24, 2020 5.0 Pros The support is amazing! There is no doubt that this is one of the best services of its kind. The sound quality is great and the iOS app is easy to use. No complaints with the service at all. Cons There really aren’t any cons to the service. They keep adding new features to the system that are useful and easy to use. Review Source Martin C. Owner Real Estate Used the software for: Less than 6 months ### "Best Google Voice Alternative but Multiple Numbers" February 9, 2022 5.0 I was so looking for a service like this that was easy to use, reliable and ability to add and and manage multiple numbers and this is it Pros Easy to use like GV but with way more features and easy to add and navigate multiple numbers Cons Wish I would bulk select the log as read (done) or not read instead of clicking each one plus want a click 2 option on browser Review Source KD Kevin D. Owner Consumer Services Used the software for: Less than 6 months ### "Great Software" November 2, 2022 5.0 Support is easy to email and they are very knowledgeable. I have not found a better system for my day to day calls Pros I like that I can create text templates, schedule texts, call from my browser, mobile app, or desktop app. I also like that I can connect to my CRM. Cons It has had one major down time but was resolved very quickly Switched from [Phone.com](https://www.capterra.com/p/147610/Phone-com/) Texting templates and scheduled texts mainly Review Source SR Sandy R. Office Manager/Finance Manager Construction Used the software for: 1-2 years ### "Save Money and Private and Professional" July 28, 2020 5.0 Amazing customer service. So patient and helpful. Although I am fairly tech savvy, I am 50 plus, so maybe slower than 20 somethings, but the staff at OpenPhone were so amazing. Pros I was able to transfer our landline number to be my Open Phone number. Cons Nothing, it is fantastic and I have recommended it to many other small business. Reason for choosing Quo My Son knew of this startup and suggested it. So happy. Review Source MH Mark H. Owner Retail Used the software for: 6-12 months ### "Excellent Customer Service This Past Year - Answer all questions" July 24, 2020 5.0 Allows customers to call from around the world Pros This software is quite configurable and the company is very willing to consider requests for changes. From a simple start that I read about on "FlipBoard" to a more advanced package, they have grown well and with grace. Cons Initially, it was limited, but that quickly changed. Need to change the ringer to something I will actually \*hear\* when on the road. Reason for choosing Quo A very favorable review led me to try it, company \[SENSITIVE CONTENT HIDDEN\] was very responsive to questions and difficulties I had understanding and setting it up. Review Source Yuri Z. CEO Computer Software Used the software for: 1-2 years ### "Best solution to for business calls. Amazing for internationals doing business in US" July 27, 2020 5.0 Great. Pros Easy to use, same as your ordinary phone. I have my US and national number on the same phone and makes it super convenient to work with US customers while I am outside of US. Cons Nothing big really. Sometimes I don’t hear the call and find it later in missed calls, but it can be just me. Review Source SR Stephanie R. Executive Operations Assistant Information Technology and Services Used the software for: Less than 6 months ### "Great software for businesses that need to call internationally" February 3, 2024 5.0 Great app to call to the US from abroad, noise is crisp and clear and would definitely recommend for business use! Pros I work remote in a different country to my client, which is where I need to make most calls. Connection is great and I’m able to hear the other person on the line very clear. Cons Maybe more discount packages if you’re a long term user Review Source RM Robin M. Owner Construction Used the software for: Less than 6 months ### "No customer support" March 3, 2023 1.0 My experience has been very frustrating. I would not recommend using them. Their technical support is almost non-existent. I was trying to port a number into Openphone. Pros I did not use this product because I could not get it to work. Cons There is no telephone customer support. You can only have customer support by email which takes 24-48 hours for a reply. After not getting responses to my requests for help, I found out there were no refunds. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.