# Quo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Quo Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/199031/OpenPhone --- # Quo Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Quo ## What is Quo? Never lose a customer with Quo. The business phone system that helps teams build personal customer relationships at scale. Trusted by more than 90,000 companies — from fast-growing startups to Fortune 500s — and rated #1 in customer satisfaction. Quo brings calls, texts, and customer information together in one platform. With an AI-powered voice agent, automations, and mini CRM, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch. ## What is Quo used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/) Overall rating Based on 61 user reviews Reviews sentiment Positive 79% Neutral 5% Negative 16% Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Quo alternatives Highest Rated [4.7 (318)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/199031/OpenPhone/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 3.6 (19) 52.63% of 19 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Call Recording 3.7 (17) 35.29% of 17 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 3.7 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Logging 3.6 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Automated Attendant 3.3 (10) 20.00% of 10 reviewers that rated this feature as important or highly important A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. IVR 2.6 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Quo 49 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Automatic reply functionality for incoming messages Distribute/route/connect calls Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Use AI to generate content in the form of text, images, videos, etc. Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Send messages via SMS Set up connections to third-party platforms to improve business processes Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (61) 4.2 Based on 61 reviews ## Pricing Value for money 4.2 (59) Free Trial [View pricing plan details](https://www.capterra.com/p/199031/OpenPhone/pricing/) Starter $15.00 Per User,Per Month It includes: - Basic IVR (Auto-Attendant) and Call Recording - Calling and Messaging to US and Canadian Numbers - One New Local or Toll-Free Phone Number Per User - Voicemail to Text Transcription Business $23.00 Per User,Per Month It includes: - Advanced IVR (Auto-Attendant) - Analytics and Reporting - Basic IVR (Auto-Attendant) - Calling and Messaging to US and Canadian Numbers - Call Transfers - Group Calling - Hubspot Integration and Call Recording - One New Local or Toll-Free Phone Number Per User - Voicemail to Text Transcription Scale $35.00 Per User,Per Month Value for money 4.2 (59) 4.2 Based on 59 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Jobber](https://www.capterra.com/p/127994/Jobber/)[ Gong.io](https://www.capterra.com/p/157969/Gong-io/)[ Make](https://www.capterra.com/p/154278/Integromat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (56) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (56) 4.2 Based on 56 reviews ## User reviews Overall rating 4.2 Based on 61 reviews Filter by rating 5(42) 4(6) 3(3) 2(3) 1(7) Mentioned topic Sorted by most recent AC alyssa c. Manager Health, Wellness and Fitness ### "Best phone service for businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 26, 2026 We will be using quo for as long as our business is open, we have enjoyed the whole process of it and like it being straight to our personal phones since we are a small, family owned business Pros I like how it is on my personal phone so I do not have to have two phones, and it is very easy to use. We have had no issues Cons I have not had any issues with quo to where there would be something that I do not like about it. It has been great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Axel K. Owner Hospitality ### "Excellent, best value out there, fully featured, highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2025 Seamless setup makes it easy to get up and running, the API was tricky to program to, took a lot of trial and error, and it is also not pure JSON, so the variable typing was a pain, took lots of debugging cycles to finally get it right. Support to my surprise did escalate to engineering to fix some critical API bugs, that was a pleasant surprise since most support depts completely fail when it comes to bug reports from customers. Pros Feature rich, does everything we need, has an API, allows us to have multiple lines. We were able to customize the phone lines and get contact data for our business pushed into OpenPhone so we knew which customer is calling or texting us and what their customer profile was. Cons The Webhook API is very limited and doesn't give us access to messages. The contact API is still pretty rough and has issues. AI responder is overpriced, no API to use our own AI token based API. Contact UI doesn't provide the ability to insert links, for example being able to link to a customer's CRM info in another system. Switched from [Line2 Pro](https://www.capterra.com/p/164363/Line2/) Line2 was horrible, no service, dated product with no updates, and very poor call quality. OpenPhone was the fix. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Quo Eventually I will build my own phone app to use with Twilio but for the time being, I needed a ready to use solution with enough API access to do what I need, and OpenPhone works. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Reagan G. Owner Construction ### "Useful but complex system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 2, 2025 Overall, good so far. New to the software, but it has been useful so far and we continue le to learn how to best utilize it. Pros Smart and makes collaboration as a team easy and streamlined. Did everything we were looking for and more. Cons Does not integrate well with Jobber yet, wish there was a better getting started guide to learn about all the features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Veterinary ### "Valuable Resource for Small Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 3, 2025 I have been very happy with OpenPhone overall. It has provided the customization features my business needs without extras that were outside of the budget as a new startup. Pros Easy to use, has a great feature set for the price point. It has been incredibly valuable in setting up a professional business phone service for a very small business. Cons Occasional connectivity issues, I am not really sure what the cause is and it has been infrequent enough that I haven't looked deeply into the problem. There isn't great personalized customer service, however it is user-friendly and they have excellent online resources so I haven't missed it. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reasons for choosing Quo Better feature set, price point, and company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Associate Pastor Non-Profit Organization Management ### "Great VOIP product for small businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2025 Pros The flexible platform allows me to use the service on my desktop or my phone, allowing me to take these phone calls to our business line where ever I might be. Currently, Openphone allows me to SMS clients in Canada. Google Voice, which was the main alternative does not have this feature. Cons They charge for each user and add a new line for each user even if all you need is to have multiple users managing one line. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reasons for choosing Quo Google voice did not support sending SMS messages for clients in Canada. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC SHAWN C. FINANCE MANAGER Financial Services ### "THE PLATFORM/COMPANY IS UNRELIABLE" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 26, 2024 If you want a reliable long term platform, this isn't the one. They will shut you down in a heartbeat based on speculation. Customer service/retention means nothing to this company at all. I set it up for business use to contact and follow up with my customers however, that only lasted less than 2 days. Don't be fooled by the price, you pay for what you get. I wouldn't recommend this platform to my worst enemy...IT ABSOLUTELY SUCKS!!!! Pros The price is what attracted me. The ease of sending messages was good while it worked. Cons Customer service is non existent as well. Switched from [JustCall](https://www.capterra.com/p/157853/JustCall/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brian M. CEO Apparel & Fashion ### "OpenPhone works for my business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 29, 2024 It simplifies the issue with phone lines and virtual coverage. Makes life easier. Pros It works very well and can be configured in many different ways. This software also records the call and sends text messages. You can setup a time when you want the system to start so you can be covered when unable to get to the phone. Cons Some areas takes some research to get right. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. UA Uri A. CoFounder Medical Devices ### "Not recommended" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 1, 2024 Worst onboarding and support experience ever! If you expect to just sign up and immediately get going - forget about it... I've been trying to speak with someone on OpenPhone who can get our account approved asap for outbound messages. We've applied twice and failed and cannot get any concrete information as for why. They have no phone number where I can reach support, nor do they have a human chat and I'm very disappointed as a customer. Pros Initially looked very promising but... not all that glitters is gold Cons Unable to use the outbound messaging to to lack of support availability - wasted tons of time trying to reach them and getting help Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Stephanie R. Executive Operations Assistant Information Technology and Services ### "Great software for businesses that need to call internationally" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2024 Great app to call to the US from abroad, noise is crisp and clear and would definitely recommend for business use! Pros I work remote in a different country to my client, which is where I need to make most calls. Connection is great and I’m able to hear the other person on the line very clear. Cons Maybe more discount packages if you’re a long term user Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LK Lindsay K. Office manager Alternative Medicine ### "Pray you don’t have a power outage" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 1/10 January 13, 2024 Pros The idea of not having a handheld phone and answering calls from home. Cons Runs on internet so if your internet goes down, you can’t receive or make calls. Also, some employees would rather have a handheld phone but it’s not an option. Only a headset. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 17, 2024 Hi Lindsay, thanks for your review, we appreciate you taking the time out. I noted that you mentioned not being able to use our service if your internet/power goes down. OpenPhone is also available on your phone or tablet (iOS/Android). You just need to download the app from the app store or visit https://www.openphone.com/downloads. That way, you can have access to OpenPhone whenever you need to. Hope that helps! [View all Reviews](https://www.capterra.com/p/199031/OpenPhone/reviews/) Popular comparisons [Ringover vs Quo](https://www.capterra.com/compare/169627-199031/RingOver-vs-OpenPhone)[800.com vs Quo](https://www.capterra.com/compare/199031-208208/OpenPhone-vs-800-com)[3CX vs Quo](https://www.capterra.com/compare/158704-199031/3CX-vs-OpenPhone) [Zoom Phone vs Quo](https://www.capterra.com/compare/199031-208535/OpenPhone-vs-Zoom-Phone)[JustCall vs Quo](https://www.capterra.com/compare/157853-199031/JustCall-vs-OpenPhone)[Grasshopper vs Quo](https://www.capterra.com/compare/175002-199031/Grasshopper-vs-OpenPhone)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)