--- title: "Tracers Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tracers Software - reviews, pricing plans, popular comparisons to other Investigation Management products and more." source_url: "https://www.capterra.com/p/199038/Tracers/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Tracers Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tracers ## What is Tracers? Law enforcement and investigators have relied on Tracers as their premier data provider for over twenty-two years. Investigators need critical information in order to solve cases. Like piecing together a puzzle, Tracers combines public-information records with self-reported data sets to give you access to people, address and telephone histories, vehicles, businesses, assets, liens, judgments, bankruptcies, evictions, licenses, associates, and so much more. ## What is Tracers used for? [Investigation Management](https://www.capterra.com/investigation-management-software/)[Legal Research](https://www.capterra.com/legal-research-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tracers?[Manage this product listing](https://www.g2.com/products/tracers/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tracers 3.9 (17) VS. [4.4 (80)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting Price $39 per user, per month Starting Price $10000 Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (17) Ease Of Use 4.4 (60) Value For Money 3.9 (17) Value For Money 4.5 (47) Customer Service 4.2 (16) Customer Service 4.6 (55) ## Tracers alternatives [4.4 (301)](https://www.capterra.com/p/140815/Filevine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (25)](https://www.capterra.com/p/119211/Incident-Tracker/reviews/) Starting price $2100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (26)](https://www.capterra.com/p/215851/sofvie/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (45)](https://www.capterra.com/p/234773/FaceUp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/199038/Tracers/alternatives/) ## FAQs about Tracers Overview ### Which roles and teams benefit most from Tracers? Tracers is most used by private investigators, bounty hunters, and criminal defense professionals who need to locate people, verify identities, and research case leads. Law firm attorneys use it to support investigations and due diligence, while owners, presidents, and operations managers at investigative businesses oversee searches, client work, and case-related records. Answer based on 17 reviews Overview ### What company size and specific industries is Tracers built for? Tracers is designed for law firms, attorneys, corporate legal departments, collection professionals, law enforcement professionals, certified fraud examiners, and similar organizations. It fits professional services and investigative teams of many sizes that need support for legal research, collections, fraud review, and law enforcement work. Features and Usability ### What are the key features of Tracers? Tracers offers eDiscovery as its core feature, supported by access controls and permissions, activity dashboard, customizable reports, and reporting & statistics. It also includes search history, search/filter, subject profiles, data management, records management, risk assessment, and third-party integrations for analysis and publishing. Integrations ### Which third-party tools and platforms does Tracers integrate with? Tracers integrates with Clio. Getting Started and Support ### What training and onboarding options does Tracers offer? Tracers provides live online sessions, webinars, and videos for team training. Live online sessions support guided instruction, webinars cover scheduled group learning, and videos offer self-paced reference for reviewing features and steps when needed. Getting Started and Support ### What customer support options does Tracers offer? Tracers provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These channels give users multiple ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 65 Investigation Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing investigation management software: - **Search/Filter** (**55%** of reviewers rated this feature as critical) - **Case Management** (**63%**) - **Data Management** (**57%**) Tracers supports **Search/Filter** and **Data Management**, giving teams a way to locate relevant records quickly and organize investigation data more effectively. However, it does not include **Case Management**. Instead, it offers **Access Controls/Permissions** (**50%**), which can help teams manage who can view or update sensitive information. Together, these features help businesses work faster, maintain better oversight of records, and protect important investigative data. Search/Filter 2.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Data Management 2.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Ability to handle large datasets Access Controls/Permissions 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Customizable Reports 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Alter the layout and content of reports Inspection Management 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Risk Assessment 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Initiate collection and analysis of known risks Tracers 16 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Customizable Reports: Alter the layout and content of reports - Data Aggregation and Publishing: Assemble data from multiple sources - Data Management: Ability to handle large datasets - eDiscovery: Finding, identifying and collecting information for legal proceedings - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Assessment: Initiate collection and analysis of known risks - Search History: See a list of all previously conducted search requests and search results - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Subject Profiles: Collect and record basic information related to suspects - Third-Party Analysis Integration: Utilize research services such as analysis, articles, reports and more provided by parties from outside your organizations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.1 (17) 4.1 Based on 17 reviews ## Pricing Value for money 3.9 (17) Basic $39.00 Value for money 3.9 (17) 3.9 Based on 17 reviews ## Integrations [ Clio](https://www.capterra.com/p/105428/Clio/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (16) 4.2 Based on 16 reviews ## User reviews Overall rating 3.9 Based on 17 reviews Filter by rating Counts reflect reviews available in this feed. 5(12) 4(0) 3(1) 2(0) 1(4) Mentioned topic Recent reviews first, then most helpful Daniel F. Attorney Used the software for: 1-3 years ### "You cant escape this program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2021 Great. I have not struck out yet on finding someone or learning what I considered critical or necessary information and not some random information anyone can find using google. It is very deep and very solid. I will continue to subscribe at the negotiated package price. Pros This is a superb program we use consistently to locate parties, witnesses, assets, or other litigation-related needs. It is easy to use and you can negotiate a package price to meet your budget. you can do a surface barebone search or an in-depth search that will include local neighbors, local family, work, criminal, bankruptcy, judgments, liens, etc. I don't know what we would do without it and you can track and charge it by the case making it a recoverable expense. The staff understood it quickly and can grab the reports for me. Cons I would like to see more direct access to the material it locates. for example, if there is a court record a link to that record would make the search easier. The program is adding features all the time so It would not surprise me to see the AI continue to get better. Still, the best program, and I am being picky as I am 99% satisfied with the entire program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP Devaks P. Co-founder Used the software for: Less than 1 year ### "Highly recommend to other businesses and people in the PI industry, Tracers is a must have!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2023 I would say using Tracers has been great. While there was a bump with my account, the staff helped fix everything and they truly demonstrated a type of hands on care that admittedly, companies like TLO lack.I have nothing but respect and positive things to say about this company. My experience has been so positive that I plan on staying with them for a very long time and developing the relationship with them and whether you're getting a public records account or a regulated data account I would say it's 100% worth it.Initially, it was between Tracers and Lexisnexus. Well, a buddy signed up for Lexis, and I got to try it, and lets just say the data that Tracers has is way better! Tracers has assisted my efforts, and they have made me feel seen and heard as a loyal client. Pros I love the massive amounts of data, the refreshing blue dashboard, and the way the leadership treats and respects its loyal customers. Been with Tracers for almost 8 months, and I would say I am staying! Tracers and TLOxp are my main go to's now. Tried them all, must say Tracers gets two thumbs up from me! It's super simple to do an inspection, the data quality is unmatched for public records, and overall just a must have for investigators or businesses doing due diligence. Bottom line if youre a new or old investigator looking to equip yourself with tools that quickly seperate you from the amateurs, make sure you include Tracers! I Believe Tracers, TLO, and IDI are the best tools that a Lawyer, investigator, or practitioner of due diligence could have. Another bonus is that support is all US based.If you've been wondering whether or not to go with them, DO IT! You will not be disappointed Cons At first I though there was something wrong with my account and I was disappointed, but management pointed the problem out and it was fixed.Besides the bump in the road which was quick, I have (and still do) always love Tracers! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: I used a free trial ### "This is a scam company owned by an incompetent and arrogant person" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 28, 2023 Pros They do a pretty good job marketing them self as reliable source of skip trace info Cons This is a scam company owned by an incompetent and arrogant person named \[sensitive content hidden\] . They have the lowest rate of successful searches. You are better of with many other skipt tracers than Tracer.They pulled their data from other skip tracers and they just marked up their price. Avoid this company and \[sensitive content hidden\] at all costs.Google this company review and you will find many negative comments about them. Here in BBB there is not a single positive comment about them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "Helpful Information" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2020 Tracers has always answered their phone when I call and needing an answer to a question or just resting my password. I am always able to get through and not having to wait because they are to busy. Pros Software helps us in our daily jobs to locate and find up to date information to find individuals for our clients Cons I do not have anything as of yet that I least like about the software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vicki S. Owner and Qualified Manager Used the software for: 3-5 years ### "My Go-To Database for Years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2020 They listen to their customers. They've adopted several of my suggestions. Customer service is very friendly and helpful, even reaching out to me with suggestions. Any problems are handled quickly and professionally. You're dealing with a company that cares about you, not a giant corporation, to whom you're not a priority. Pros Lots of information for your $. It's not always needed, but if you're working on a tough case it can be a goldmine. Once I was trying to locate a high profile fraudster that everyone, including some governmental agencies, was trying to find. Through a single bit of data from Tracers I found him off-grid in a yurt in the AZ desert. I'm well known for being able to do the toughest locates, including homeless people. I also do a lot of high-end fraud and hidden asset cases. While I do use other databases and information sources, Tracers is always where I start. Often, it's all I need. I've used a number of other databases, but Tracers provides the most information overall. Occasionally you'll get a false positive, but I think that's better than a missed positive. If you want only the simplest, surface results, it may not be for you. If you want every possible chance to get a good result, definitely check it out. Cons The old interface was a bit limited and clunky, but they've redesigned everything. It's great now, more TLO-style, with a lot more to offer than before. They're always looking for ways to improve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Bounty hunter Used the software for: I used a free trial ### "Stick to TransUnion TLO" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 17, 2022 Pros My favorite part about the software especially the company is it makes you realize there’s nothing better than TransUnion TLO. Don’t make the switch to TRACERS. Worst move ever. Cons The realization that it’s just another company with the same info as everyone else just in a different format. Not worth the switch from what you know. Tracers has too many people involved in the entry and none have communicated synonymously. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Criminal Defense Private Investigator Used the software for: 3-5 years ### "Comprehensive Data Research and Responsive Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2020 I'm a criminal defense and military law private investigator. I've worked with Tracers going on 14 years. The organization is always responsive to my research needs. That makes my work easier and extremely productive. My most recent experience with \[SENSITIVE CONTENT HIDDEN\], in customer service, was excellent on many levels. She is professional, knowledgeable of the depth and breadth of the services and their intricacies, and made me felt important with her care and concern taking time to answer all of my questions and providing solutions for optimal results. Because of Tracers' services, my attorney clients approach me for their difficult cases that other investigators are unable to handle and bring the needed results I can provide. I'm grateful for the business and partnership relationship Tracers gives me for my continuing success. Pros The data research and information provided is extensive. It penetrates deep into unique sources giving me information rarely found elsewhere. The fees are reasonable and help me to keep my investigation fees affordable for clients and defendants with limited resources. Tracers has contributed to my success helping my clientele attain their goals and missions. Cons It would help to have a clearer understanding of what each research element provides in a summary that also includes a detailed listing of the pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Tracers’s review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2020 Always satisfied. Pros Would like to see “military history” added. Investigators are asked at time to prove if a subject has military status or is a veteran. Cons Nothing really. Sometimes lacks employment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Support services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2020 I find them very helpful when I call to ask questions. The staff are very accommodating and helpful and pleasant to deal with. The wait time if minimal if any. They are patient and are willing to take the time to answer questions in layman's terms to make the system very user friendly. Pros It encompasses so many facets of what is needed to "connect the dots" and do full backgrounds on individuals and explore other avenues to to provide a very detailed product to my clients Cons I wish it would cover more asset details and have a different or separate classification in order to obtain license plate registration information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Investigator Used the software for: Less than 1 year ### "Investigative Tools " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 27, 2020 I am able to locate people accurately around 75 % of the time. Frustrating when something goes wrong during non-business hours. Pros Good price value. Lots of different functions to locate people. Cons The addresses and phone numbers that people searches give as results are frequently stale, at least for people who are not necessarily firmly established in society. Not necessarily Tracers fault. however. It may be better if databases are uupdated better? Not sure why this is. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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