# Page 2 | Messente Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Messente the right SMS Marketing solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199059/Messente/reviews --- Messente 4.7 (84) [View alternatives](https://www.capterra.com/p/199059/Messente/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Messente ## Showing most helpful reviews Showing 26-50 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CE Chuck E. Support Services Analyst Higher Education Used the software for: Less than 6 months ### "Messente: Reliable with Some Drawbacks" December 19, 2024 4.0 I would say my experience has been pretty good. I like the how quickly it send messages without any delay also the customer support is very response and respond quickly. Pros One of the best thing what I like about Messente is that I can send message to anyone in any country also It is reliable as I never face any trouble in delivering messages. Cons It has no mobile app which is the most dislike thing in my point of view also the customization and features are very limited no advance feature in it. Review Source VR Verified Reviewer Translator Accounting Used the software for: I used a free trial ### "Very useful " December 18, 2024 4.0 Very good experience and I get a lot of benefits Pros Very good website and very useful for people Cons Flexibility and easy to use it and very good Review Source GL Gawie L. Operations Manager Packaging and Containers Used the software for: 6-12 months ### "Ideal for business messaging " January 1, 2025 5.0 Pros Messente is my go-to software for business messaging and marketing. Cons Messente is a perfect software for messaging. Review Source OI Olga I. Email Marketing Manager Financial Services Used the software for: 2+ years ### "Reliable service for long-term partnership. " August 14, 2024 5.0 My overall experience with Messente has been very positive. I've had a long relationship with them, which speaks to the trust and reliability I've found in their services. Over the years, they've consistently provided strong support and a user-friendly platform, making them a valuable partner for my needs. Pros I really appreciated Messente's support team and user interface. The support team was responsive and helpful, always ensuring any issues were quickly resolved. Additionally, the user interface was intuitive and easy to navigate, which made using the platform a smooth and efficient experience. Cons One aspect I liked least about Messente is that the platform occasionally runs a bit slow. While it's generally reliable, there are times when it could be more responsive, which can be slightly frustrating. Alternatives considered [Mitto](https://www.capterra.com/p/187720/SMS-Messaging/) Reason for choosing Messente Competitive prices with high deliverability. Review Source lB lisa B. ceo Security and Investigations Used the software for: I used a free trial ### "the ceo of the company " December 12, 2024 4.0 Pros easy to use with mutable people and easy to learn Cons i did not like the setting up prosses it too to long Review Source YF Yemisrach F. Sales and Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Messente is a great SMS Service provider " November 22, 2023 5.0 Messente is a great company, from the beginning when we reached out to get information about their business they were very informative and they helped our team get setup with ease and they have an excellent customer service team. Pros The team is responsive and they actually help you get your questions answered and the system is easy to use. They tell you to reach out to them if you have any questions and when you do they get you the help you need. Cons Maybe the cost of SMS Service, just because we are a brand new company we are watching every expense through the startup process. Switched from [InfoPlus](https://www.capterra.com/p/158602/Infoplus/) The infobip team were very slow to communicate let alone actually help us in the setup process. We eventually left because it took over a month to get a response on a ticket we opened regarding their system, and even then they did not provide any substantial help so we mede the switch. Review Source Response from Messente Communications November 23, 2023 Thank you! Glad you are happy with Messente. If you have any questions or concerns about pricing or other matters, you are very welcome to contact your account manager or support. We are always happy to help! TT TONIS T. Technical Support Specialist Banking Used the software for: 2+ years ### "Happy review " November 21, 2023 5.0 In general, we are happy with the services. Pros Like the customer help, almost always receiving quick first reply Cons It is sometimes frustrating that we are depending on network providers so much Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Messente was cheaper and customer support was better Review Source Response from Messente Communications November 21, 2023 Thank you for sharing your feedback! MB Matvey B. Head of Service delivery Information Services Used the software for: 2+ years ### "I love working with Messente" November 28, 2023 5.0 You do good! Most what I like is that you hear needs and react back, and also ready to negotiate! Pros Customer service and account management. Both \[sensitive content hidden\] are two main reasons I love it so much. Thank you guys! Cons I lack some features for flexibility of settings that can be done on my side, for instance settings of steps of message delivery like WA-sms Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Poor quality of delivery or support usually Review Source Response from Messente Communications December 1, 2023 Thank you for the feedback, Matvey! If you need any specific features, please let us know. We would be happy to discuss more about your messaging needs. PR Peter R. Marketing manager Food & Beverages Used the software for: 2+ years ### "Messente offers users a highly cost effective and flexible SMS messaging platform" November 21, 2023 5.0 We are very satisfied with the service provided by Messente. Pros The platform supports an easy to use and highly reliable SMS messaging service at competitive rates. Customer service is highly responsive. Cons We have had no real issues while using Messente SMS messaging. Reason for choosing Messente Messente was selected because it offered the optimum mix of pricing, messaging features, reliability and payment options. Review Source Response from Messente Communications November 27, 2023 Thank you! Glad you are happy with Messente. LG Laura G. Group Customer Service process manager Financial Services Used the software for: 2+ years ### "Avafin review" November 27, 2023 4.0 Pros The messages are sent in a fast and convenient manner. The historical data is also rather easily accesssible, even though the report itself is not that convenient. Cons There are no options to exclude unicode symbols automatically; We were not warned about issues in the Mexican market in spite of both Messente and other vendors being very aware of the issue. Review Source Response from Messente Communications December 1, 2023 Thank you for the feedback, Laura! If you experience any issues with using Messente, please contact our support for help. KB Kati B. Businesses owner Cosmetics Used the software for: 6-12 months ### "My messente experience in Ireland " November 21, 2023 4.0 I'm greatful for the service that messente provides and help me to reach out to my clients. Pros The customer service and support is 5star. They are dilligent and taking the time to solve issues and come up with the right solutions. Cons I had a few hiccups at the beginning but I had much appreciated support from the customer service and technical team. Review Source Response from Messente Communications November 27, 2023 Thank you for the feedback! We are consistently improving our product onboarding processes to ensure a smooth experience when starting with Messente. VV Vladislav V. Visibility Development Specialist Transportation/Trucking/Railroad Used the software for: 6-12 months ### "AsstrA-Messente" November 21, 2023 4.0 Pros I liked its pricing policy, as well as its wide functionality, including API integration. The service took over communication with mobile operators in different countries. Ease of use and user-friendly interface. Informative dashboard, with the ability to upload data Cons Would like a more proactive approach to support requests. Since logistics is a fast sphere, it is important to us that the partners with whom we cooperate are as fast as possible Review Source Response from Messente Communications November 21, 2023 Thank you for the review, Vladislav! We will share the feedback with our Support team to improve our service. AS Arnold S. CTO Health, Wellness and Fitness Used the software for: 6-12 months ### "Best SMS partner for a startup " November 21, 2023 5.0 Overall experience has been more than satisfactory. Also like their security measures and how they recognise malicious SMS triggers on their platform and block the numbers. This has saved us from some bot attacks. Pros Pricing, customer support and the easy to integrate API documentation and tools. Cons So far haven't found any problems with Messente. Reason for choosing Messente Other alternative products didn't have the coverage that messente has or just were too expensive for a startup. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Pricing and the more user friendly admin interface and API. Review Source Response from Messente Communications November 22, 2023 Thank you for the feedback! KFI Karl Frederic I. Product Manager Financial Services Used the software for: 2+ years ### "Easy to use and API friendly" November 21, 2023 4.0 Pros API and integration with other platforms. Customer support is great. Easy to set up. Cons Pricing is a bit high if you have a smaller volume compared to other offers on market. Review Source Response from Messente Communications November 21, 2023 Thank you for the feedback, Karl Frederic! You are always welcome to contact us with pricing-related matters. Peeter P. Owner E-Learning Used the software for: 2+ years ### "Easy to use and it just works" February 25, 2020 5.0 We needed an easy solution to send SMS reminders to our customers, like a video call is about to start in their online education program (it increased participation a lot). Also we send a reminder to those who take an invoice from our store (and don't use direct payment) about 30 minutes after, that please don't forget to make the payment (it also reduced forgotten payments). Pros Code example in php, so it was easy to implement. Cons It's not possible to receive SMS messages. Review Source Response from Messente Communications February 27, 2020 Hi Peeter! Thank you for your kind review! It is possible to set up a two-way SMS service. You can read more about it here: https://messente.com/documentation/sms-messaging/receiving-sms Also, feel free to contact our support if you need help with it. DE Daniel E. Engineer Computer Software Used the software for: 2+ years ### "An truly remarcable messaging platform" November 29, 2023 5.0 Very positive. The fact that the API changed to accommodate new ways to send messages are very positive (Viber, WhatsApp, ...), but a pain to explain to our costumers that they need a new version of the software (and the associated cost). Pros Very easy approach, understand and implement on our website, reasonable price, configurability and the fact that allow to administrate and implement new accounts on the same login was mega. Cons The API changed since our implementation (2016), so the old versions of the software stop working properly. Alternatives considered [BulkSMS](https://www.capterra.com/p/234447/BulkSMS/)[Clickatell](https://www.capterra.com/p/175976/Clickatell-Touch/) Reason for choosing Messente Messente was easy to implement, and allowed to perform operations the way we needed. Review Source Response from Messente Communications December 1, 2023 Thank you! Glad you are happy with Messente. If you still experience issues with the API, please let us know. Our Support will be happy to help you. SR Sara R. Sales Director Financial Services Used the software for: 1-2 years ### "Why choose Messente" November 21, 2023 5.0 I start using like more than a year and the use is great and the people involve in the account also. They help us a lot. Very Friendly. Pros Easy used and price. They teach us in a video call were we understand all. Cons None. We are very happy with the product and our merchants also. Review Source Response from Messente Communications November 21, 2023 Thank you for the support, Sara! GM Gerry M. Lead developer Renewables & Environment Used the software for: 1-2 years ### "Great support and high uptime" November 21, 2023 5.0 Pros Great customer support and easy to set up API Cons Would like to see which countries are blacklisted from receiving SMS. Currently have to contact CS to make changes. Review Source Response from Messente Communications November 21, 2023 Thank you! Glad you are happy with Messente. We are constantly improving Messente and will add your request to our product development plans. ljD luis jesus D. cto Marketing and Advertising Used the software for: 2+ years ### "luis jesus" November 28, 2023 3.0 very well in support, but in Mexico & colombia our profit compared with other companis is very low with messente, We only use it in some cases Pros technology integration is the best, youre very mature in that area Cons the low deliver rate. others companies can deliver a message without problem and if i use messente (for the same mobile number), the platform shows that the message could not be deliver or the message is never sent to the user. Review Source Response from Messente Communications December 1, 2023 Thank you for the feedback! We consider a high message delivery rate our strength. If you experience any message delivery issues, please contact our support. We will be happy to help! AM Arlinda M. CEO Financial Services Used the software for: 2+ years ### "Feedback Kredo Finance" February 25, 2020 5.0 We have linked with our core system and based on our communication customer strategy we send through messente different messages to our customers Pros Integration with our software on real time and reporting per each selected period with respective costs per SMS Cons It is missing the feature to upload a personalised SMS for each Receiver. Currently you could upload a list of different receivers but you could send to them only one sms text (all the same), whilst we would need to have an upload with Receiver and personalised sms, so Messente could send at once Review Source Response from Messente Communications February 27, 2020 Hi Arlinda! Thank you for your review! We're glad to see that you are satisfied with the service we offer. It is actually possible to personalise SMS for each receiver. You can do it by using custom tags. You can read more about using tags here: https://messente.com/documentation/faq Feel free to contact your account manager if you need help with that. AL Aleksandr L. Head of Engineering Financial Services Used the software for: 2+ years ### "Perfect messaging platform" November 21, 2023 5.0 Pros Easy to use API and back office portal, no trouble in setting it, customer support is very helpful! Cons I dont have such things that I would like to mention as con Review Source Response from Messente Communications November 21, 2023 Thank you, Aleksandr! Glad you are happy with Messente. KR Kerli R. Customer Service and Operations Support Analyst Lead Financial Services Used the software for: 2+ years ### "Simple UI and Easy to Use" November 21, 2023 5.0 Pros Messente's UI is easy to use and very intuitive. I like that we can track the SMS delivery real time on the right side panel to make sure it makes it to the customer. Cons Since we do not use it too heavily but occasionally depending on the need, then I haven't really encountered anything that I have been struggling with. Review Source Response from Messente Communications November 21, 2023 Thank you for sharing your feedback! VR Verified Reviewer E-channel business manager Retail Used the software for: Less than 6 months ### "Simple to integrate and problem free operations - just works!" November 22, 2023 5.0 Pros Ease of integration via APIs. They had examples to base the integration and user guides which made it super easy. Free trial to check that everything works as advertised. Cons I have had no negative experience using Messente so far. Review Source Response from Messente Communications November 23, 2023 Thank you! Glad you are happy with Messente. SO Siim O. Workshop manager Automotive Used the software for: 1-2 years ### "Review" November 21, 2023 5.0 Pros Its easy to set up And use, the cost is also pretty good. Cons I fond have any negative emotions about using messente Review Source Response from Messente Communications November 21, 2023 Thank you! Glad you are happy with Messente. AS Ander S. Operation Support Technician Financial Services Used the software for: 2+ years ### "Really good user communication" November 21, 2023 4.0 Very happy and satisfied with the whole platform Pros I like the very easy and straight forward user communication. I can always be sure that the specific person is contacted and I am notified if there are any issues if the message is not sent. I gladly recommend it to anyone if you need to contact someone via SMS. Cons The reporting and history check could be easier to access but in general these are minor issues. Review Source Response from Messente Communications November 21, 2023 Thank you, Ander! Glad you are getting value out of Messente. We'll share your feedback about reporting and history with our Product team. 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