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Factor AE

Reviews of Factor AE

5.0 (9)
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Showing 9 of 9 reviews

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Michael G. avatar
Michael G.
Owner
Architecture & Planning, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 4, 2022

"Excellent Software Solution"

Overall: I've been able to reduce the number of hours spent tracking consultant budgets on projects, and streamlined the invoicing process. The support team has been excellent, responsive and extremely helpful.

Pros: The system is very easy to use and set up. After a quick demo, my firm was up and running. I am able to easily track consultant fees and project invoices for each phase.

Cons: I would like to have the ability to track proposals vs active projects. I've been told this is a feature that is coming soon.

Alternatives Considered: BQE CORE Suite and Deltek Vision
Switched From: BQE CORE Suite
Reasons for Switching to Factor AE: BQE was too slow and clunky and tried to do everything, but nothing well.
Amanda L.
Business Manager
Civil Engineering, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 10, 2024

"Highly Recommend Factor AE"

Overall: They have been easy to work with, and the system is easy to use.

Pros: My favorite thing about Factor AE is that it syncs perfectly with QuickBooks Online. I also really like the easy to use system, and the helpful customer service.

Cons: I would like the ability to receive credit card payments from our clients. Factor is currently working on this capability.

Alternatives Considered: QuickBooks Time
Reasons for Choosing Factor AE: Factor AE surprisngly got better reviews for its capability to sync with QBO.
Switched From: BigTime
Reasons for Switching to Factor AE: BigTime was no longer able to sync with QuickBooks, and they could not provide us with a fix.
Scott S.
Survey Tech
Civil Engineering, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 16, 2024

"Great time keeping program"

Overall: Over the last 3 months Factor A/E has been a solid time keeping program that is a breeze to use

Pros: Factor AE is a step above our old system when it comes to logging time and tracking PTO. Intuitive and easy to use.

Cons: Factor can still be affected by internet outages.

Kristen Y.
Administrative Assistant
Civil Engineering, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 15, 2024

"Factor AE is a Winner!"

Overall: We switched to Factor since our previous time keeping software was having countless technical difficulties and their customer service became nonexistent. We have been very happy with Factor. Their customer service excellent. The software is easy to navigate. The Invoicing process is very efficient. We're very happy we made the switch.

Pros: User friendly, efficient, excellent customer service.

Cons: Don’t really have one yet. Perhaps they could improve how they differentiate user rights between admin, project managers and staff, a little more.

Switched From: BigTime
Reasons for Switching to Factor AE: Big Time became unreliable and we encountered many problems with its accuracy, integration, and customer service became non existent.
Amy J.
Business Manager / Executive Assistant
Architecture & Planning, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 9, 2022

"Simple yet Powerful"

Overall: Factor has made a large part of my job so much easier and less frustrating. Especially invoicing.

Pros: The ease of use. We have used other software design for the a/e industry and all of them are cumbersome and hard to find the correct information. Factor is very straight forward and the support is great. One of the best parts for our firm is that invoices and reports are customized for your firm. And Factor makes sure the invoice works the way you want it to work. This is a great improvement over the other software we have used in the past.

Cons: The only thing missing is our old software would push any employee reimbursable expense to be a bill to pay. In Factor I have to run an expense report and then go into Quickbooks and pay it. But that is just a change in routine so once everyone gets used to it, I think I will actually like it better.

Switched From: BQE CORE Suite
Reasons for Switching to Factor AE: Core was not a dependable program and the customer service was non-existent. We paid to have them customize an invoice and it was never corrected. They had a problem with the overall system and it took them a month to correct it. We used Core for accounting and project management and if you can't trust the numbers, you cannot run your business.
Ethan G.
Engineering Associate
Civil Engineering, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 13, 2024

"Factor AE from an Employee Perspective"

Pros: Ease of duplicating time entries and tracking of PTO balances.

Cons: Nothing major. Might be useful to add a feature that includes recent expense entries, similar to the recent time entries, to save some steps when inputting recurring expenses.

Switched From: BigTime
Reasons for Switching to Factor AE: Issues with customer service and crashing.
Keegan F.
Drone pilot
Information Technology and Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 13, 2024

"Easy day to day experience "

Overall: Great customer support. Easy day to day method of logging and submitting time while easily controlling project management.

Pros: The easy integration for project management.

Cons: Factor would be nice to have on a mobile app.

Kathryn H.
Office Manager
Architecture & Planning, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 30, 2023

"Over all happiness with Factor"

Pros: Factor AE provides a single place for tracking employee time, tracking project time, tracking project budget, and creating accurate invoices with out being overly cumbersome. For a smaller office full of creative landscape architecture minds this program has been easy for all our staff to use.

Cons: There have been times when creating reports for our needs have been...challenging. Luckily, Factor has a very good support staff and they've been willing to help us. As with all software, there are things it won't do and we have to find ways around it, for me the reports have been that "thing."

Mark H.
Principal
Architecture & Planning, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 8, 2023

"Yes."

Overall: Cannot say enough good things about Factor A/E. We are a small architectural firm and searched high and low for a third party software solution to integrate with our Quickbook Online so that we could prepare customized, accurate, phased invoices for our clients and run various reports. We came up empty until we happened to find Factor A/E. Really very impressed with the software, support, and people there. Like, more impressed than you can imagine! So if you need to track phased projects and prepare invoices for an architectural firm, look no further. In our experience, there's no limit to their expertise, patience, or genuine concern for their clients. Five stars are not enough.

Pros: Everything has been very good so far. Factor A/E has been remarkably helpful, responsive, and professional in delivering all we have asked for -- from time sheet entries to project tracking to invoicing to reports, Factor A/E is impressive and easy to work with.

Cons: So far we are pleased with everything at Factor A/E.

Alternatives Considered: QuickBooks Online