--- title: "Hybrid Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hybrid Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/199127/Hybrid-Chat/" page_type: "product" language: "en" --- # Hybrid Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hybrid Chat ## What is Hybrid Chat? Live chat, integrated to \*any chat channel (WhatsApp, Viber, SMS, Webchat, Facebook Messenger, Instagram,..) \*your chatbot (Google Dialogflow, rasa.ai, IBM Watson,..) \*CRM (Microsoft Dynamics, Salesforce, Siebel, Oracle, SAP,..) \*call center (Cisco Contact Center (UCCX, UCCE/PCCE), Genesys, FusionPBX..) \*Supervisor features to observe agent/queue stats, add announcements, accept Hand Raise, Silent Monitoring, Barge-in, Whisper, add announcement etc. https://www.expertflow.com/chat ## What is Hybrid Chat used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $168 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hybrid Chat?[Manage this product listing](https://www.g2.com/products/expertflow-hybrid-chat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hybrid Chat 5.0 (1) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $168 Per User, Per Year Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.5 (22,764) Value For Money 5.0 (1) Value For Money 4.4 (15,320) Customer Service 5.0 (1) Customer Service 4.5 (13,577) ## Hybrid Chat alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (75)](https://www.capterra.com/p/229303/Wing/reviews/) Starting price $699.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Hybrid Chat Overview ### What company size and specific industries is Hybrid Chat built for? Hybrid Chat is designed for mid-sized to large contact centers in banks, telecom companies, health care centers, and airlines. It fits organizations that handle customer service at scale and need visual IVR for self-service with the option to connect callers to an agent when needed. Features and Usability ### What are the key features of Hybrid Chat? Hybrid Chat offers live chat and real-time consumer-facing chat, plus proactive chat, autoresponders, canned responses, and transfers/routing for customer conversations. It also includes CRM, contact management, customer history, website visitor tracking, reporting and analytics, file sharing, video conferencing, and third-party integrations. Integrations ### Which third-party tools and platforms does Hybrid Chat integrate with? Hybrid Chat connects natively to AtomX Digital AI Chatbot, Expertflow Contact Center, MS Dynamics, and Rasa. These integrations cover chatbot, contact center, CRM, and conversational AI use cases, giving Hybrid Chat compatibility with four third-party platforms from the official catalog. Getting Started and Support ### What training and onboarding options does Hybrid Chat offer? Hybrid Chat provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference for features and steps, and videos provide visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Hybrid Chat offer? Hybrid Chat provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available to describe response times or support quality, so the listed channels are the only confirmed support options. ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Hybrid Chat supports all three of the features reviewers rate most important: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Combined, these capabilities help businesses respond faster, manage conversations across channels, and keep customer communication organized, allowing teams to deliver timely support and improve the overall service experience. Transcripts/Chat History 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Autoresponders 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Customizable Branding 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Real-time Consumer-facing Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Transfers/Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Transfer queries and organize messages between agents Hybrid Chat 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $168.00 Per User,Per Year Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Rasa](https://www.capterra.com/p/180821/Rasa-Platform/)[ Expertflow Contact Center](https://www.capterra.com/p/251515/Expertflow-Contact-Center/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent IS Issa S. Technology Support Health, Wellness and Fitness ### "Contact center SMS, Chat, social media integration with Cisco Finesse" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2022 The Missouri Poison Center is 24/7 contact center. We implemented ExpertFlow Hybrid Chat in 2019. The company culture, from the\[SENSITIVE CONTENT\] to the helpdesk, strive for customer’s success. Everyone was proactive and eager to assists us in ideas, solutions, and customization. We presented the company with many workflow needs during the design, implementation, and support phases; the ExpertFlow team delivered enhancements in a consistent manner. We are pleased with the company culture and continue investing in their products and services. Pros The software integrates nicely with Cisco Finesse. Reports are integrated in Cisco CUIC. Easy of use and short learning curve. Cons I would like to see the backend simplified and a single GUI management interface for the different products provided by Expertflow. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.