# Repfabric Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Repfabric the right CRM solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199194/Repfabric/reviews --- Repfabric 4.8 (43) [View alternatives](https://www.capterra.com/p/199194/Repfabric/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Repfabric Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews MF Michael F PresidentIndustrial Automation, 2 - 10 employeesUsed the software for: 6-12 months. “Ease of use directly from email to create contacts and opportunities that are then logged / linked going forward. “ March 3, 2026 DF Drew F SalesConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I have used other CRMs that have a more modern aesthetic but do not integrate as well on mobile and are clunky.“ July 12, 2024 SS Saul S Solutions EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “I like the easy of use, the integration with outlook, the mobile app and the reporting tools to keep track of everything.“ June 12, 2024 Vincent N CEOMachinery, 2 - 10 employeesUsed the software for: More than 2 years. “The user interface is dated, not customizable, and snow.“ June 10, 2024 MA Melissa A Sales AssociateMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: 1-2 years. “I've only used RepFabric for 1+ years and it has been a lot easier to navigate than Sales Force.“ June 10, 2024 KW Kenny W CTO COOElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “Some of the Input and Aliasing of customers, commissions and CRM's is difficult resulting in a pretty heavy upfront time investment.“ April 1, 2024 LR Luke R VP of Commercial SalesOil & Energy, 2 - 10 employeesUsed the software for: 1-2 years. “Ease of use, reliability and mobile options.“ April 19, 2024 MA Melissa A Sales AssociateMechanical or Industrial Engineering, 2 - 10 employeesUsed the software for: 1-2 years. “The reporting tool is a little difficult to use.“ June 10, 2024 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Saul S. Solutions Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "The best CRM in the industry for Reps" June 12, 2024 5.0 The tool is great and it is well tought for the Electrical Manufacturing rep, it is clear that it was created by somebody that understand the needs of the industry. Pros I like the easy of use, the integration with outlook, the mobile app and the reporting tools to keep track of everything. I also like a lot the continious improvement. Cons I think it can get better on the response of the plug in for outlook. The tool is useful and great but sometime turns out painful to use it. Review Source sS sean S. Inside Sales Construction Used the software for: 2+ years ### "Inside Sales Experience" June 7, 2024 4.0 Pros Integration to Outlook. CRM capabilities Cons Quoting module could always use improvement . Switched from [Total Management](https://www.capterra.com/p/116971/Total-Management/) We needed a CRM software integration to for tracking of communications with our clients. Review Source MJ Martin J. Territory Sales Manager Consumer Goods Used the software for: 6-12 months ### "Repfabric Testimonial" June 7, 2024 4.0 Pros It's easy to use and allows me to keep all my customers and notes in one place. Cons It could be more user friendly and cost effective. Review Source Response from Repfabric June 13, 2024 Martin, Thank you for the feedback in reference to Repfabric. Your concerns about the low score for Customer Support is going to be addressed by the VP of Operations so that way you have a better working relationship going forward with Repfabric. Thank you for calling this to our attention as we want everyone to have a high quality of service. BR Brian R. President Marketing and Advertising Used the software for: 1-2 years ### "Happy Customer " April 1, 2024 5.0 Customer Service is outstanding and that is extremely important to me. We all have our way of thinking and looking at things and for the most part they created work arounds for us and also in some cases created new features that we recommended. Pros All in one system, who innovation every year. Cons Would like to customize a layout with specific field names. Certain fields are locked and that field name can't be changed. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Repfabric Liked the base package and they seem to continue to provide innovation and future development. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/) Mobile App One System for Sales, Commissions, Companies, Contacts, Quotes and Opportunities. Review Source Response from Repfabric April 9, 2024 We're delighted to see such a robust and glowing review! Repfabric thanks you for your growth with using our CRM and looks forward to a continual partnership with your company. JH Jeff H. Account Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Performance based CRM." April 26, 2024 4.0 good/quite positive. All the important data is in one place that everyone can access. Pros It is a one stop comprehensive CRM that organizes your life. Cons probably the speed it transfers from one screen to another. Switched from [Sage Intacct](https://www.capterra.com/p/76/Intacct/)[Act!](https://www.capterra.com/p/175860/Act/) The decision was made for me; we need a CRM with a much deeper ability. Review Source Response from Repfabric April 30, 2024 Hi Jeff! Thanks for providing us your feedback on Repfabric. We take all reviews seriously and appreciate your candid feedback. We constantly are looking to develop our system to make it user-friendly and more robust. Glad you're finding Repfabric a great solution for your business! GD Greg D. Principal - Industrial Outside Sales Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great product, and improvements are being made frequently." April 3, 2024 5.0 It was slow getting it all up and running, and some of our users aren't using it as much as they will be in the future, but it is coming along nicely. Very happy with the product so far. Pros The ease of use on the web portal, and how easy it is to update quotes. Can't wait for the new app to launch, and the old one goes away. Cons It doesn't work flawlessly with Oasis just yet, but I know that the development team is working hard on getting things working that will help us. They have a great software team, and support has been great so far. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Repfabric Cost was reasonable, and this CRM is aimed at how our business is setup so it seemed like a nice fit for us. Review Source Response from Repfabric April 9, 2024 Thank you for providing us transparency and appreciate your patience with us as we grow our system to be even more robust! We appreciate your feedback! BB Brad B. VP of Sales Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Repfabric is a must for manufacturer representatives" December 22, 2023 5.0 Very positive. Good support for any issues. Very little down time - I can't remember the last time we could not access the system. The continually try to upgrade the offering, adding new features on regular basis. Pros Designed for reps. Most CRMs are not designed with a representative in mind, RF is. There are only minor customizations required to get up and running quickly. Very easy to use and has most of the information and subroutines needed for manufacturer's representative. Cons Getting a customized subroutine. If you do want something customized, it is a bit difficult to complete. Switched from [eM Client](https://www.capterra.com/p/160239/eM-Client/) Recommendation from other manufactures representatives. We wanted a program which was more in-line with our business. Review Source Response from Repfabric December 28, 2023 Wow Brad! Thanks so much for taking the time to tell us what we're doing right! We're excited to watch your sales team take advantage of the CRM and watch your business grow even bigger! We are continually improving and hope you're using our Learning Management System to help you customize the reports you so desire. Our support team is available should you run into any challenges. MP Mark P. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Time for a new sales CRM? Repfabric!" June 7, 2024 5.0 Support was excellent and they never left a question go unanswered. Pros Ease of use allows sales team to actually use the system instead of finding ways around using the system. Cons All systems are challenging to actually integrate with a sales team - so picking something that is easy to use and integrate is very important. Review Source PD Parker D. Sales Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "The data we have needed. " July 12, 2024 5.0 Overall Repfabric has been a great tool and we are learning how to use it better and better to grow our business and get more sales. Pros I love pulling data to show our clients and manufacturers how we are winning more business and tracking our jobs. Having the information at your fingertips is a powerful tool. Cons The Repfabric mobile site could use some work. Review Source AR Adam R. Director Sales Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Review of Repfabric" June 7, 2024 4.0 Excellent! Would recommend to other Reps within the industry. Pros Overall, I think the CRM is user friendly. Easy to access and input data. It's also very simple to run reports for your principals as necessary. Love the plug in as well in Outlook, very useful to tag opps to emails. Cons Sometimes there are some glitches in the email outreach and mapping could be improved further. Review Source Response from Repfabric June 13, 2024 Adam, Thank you for the kudos about the usability regarding Repfabric. We are always a work in progress, so please know that all systems are being constantly being tested and coded to avoid mapping errors. We appreciate your kind words and thank you again for providing us referrals to Repfabric (and we appreciate your business!). DM Dianna M. Inside Sales Specialist Construction Used the software for: 6-12 months ### "Inside Sales Tool" June 11, 2024 5.0 I use this all day every workday! I really don't know what I would do without it. Pros User friendly! Keeps me organized! I use this everyday. It is such a useful tool when I am quoting products to my customer. Cons I don't have any complaints. It is so easy to use. Review Source Response from Repfabric June 13, 2024 Hi Dianna, Thanks for the candid (and amazing) feedback! We are thrilled to know that you are reliant on the system that makes your job more efficient! KW Kenny W. CTO COO Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Manufactures REP review" April 1, 2024 4.0 We are very happy with our initial experience and plan to continue to explore more ways to utilize the system both as a CRM and Activity management system. Pros We utilize REPFABRIC as a single system to correlate all of our sales activity. This single system solution saves on time and provides better ROI for our sales team to continue to drive new business with our customer base. Cons Some of the Input and Aliasing of customers, commissions and CRM's is difficult resulting in a pretty heavy upfront time investment. Review Source Response from Repfabric April 9, 2024 What a terrific review of our CRM! We appreciate you taking the time to give us some feedback! RW RON W. Vice President Warehousing Used the software for: 1-2 years ### "Making Sales and Commission Management Manageable " April 12, 2024 5.0 Pros "Refabric Sales and Commissions has truly revolutionized the way I approach sales. Their platform offers an intuitive interface coupled with powerful features that have significantly boosted my productivity and bottom line. With Refabric, I've been able to streamline my sales processes, manage my commissions effortlessly, and track my progress in real-time. Cons The mobile app needs to be updated and we need a warehouse management platform to truly run our business in ONE application. Review Source Response from Repfabric April 18, 2024 Hi Ron! Thank you for taking the time to write a review about Repfabric. We take all feedback seriously and are working on developing our technology to align with your goal of it being a one-stop shop. Development does take time but this is on our radar to help all customers really enjoy the ease of use! Thank you again and we hope you'll continue to reap the benefits of more sales and manage those commissions! MM Mike M. President Construction Used the software for: 6-12 months ### "Great CRM" September 19, 2023 5.0 Everything has been great, from the initial implementation, training and use Pros Ease of use, very little time needed to enter an activity into CRM. Cons No cons that we have experienced, all great experience Reason for choosing Repfabric Other rep groups spoke very highly of Repfabric Review Source Response from Repfabric December 28, 2023 So glad you were able to ramp up quickly and use the CRM to help save you time and money! Glad we can help you grow your business! MF Michael F. President Industrial Automation Used the software for: 6-12 months ### "Ease of Adoption" March 3, 2026 5.0 Very user friendly. Very good support. Very helpful onboarding my team. We were up and running very quickly. There are many additional features we are eager to implement over time. Pros Ease of use directly from email to create contacts and opportunities that are then logged / linked going forward. Helps keep pipeline opportunities updated in the CRM. Cons That I didn't implement it sooner. In contrast to other CRM's we work with for the principals we represent, I am struggling to come up with anything that any of them do much better. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Repfabric Because it was designed by people who understand the manufacturers representative business model and built for that customer base. Review Source JI Jon I. Sales Representative Building Materials Used the software for: 6-12 months ### "Big fan of Repfabric!!" March 3, 2026 5.0 I’m a big fan of it. I find it saves me a lot of time and makes my day more efficient. I can look back at my last sales. Call to make sure I don’t miss anything on this call. Pros What I like best about Repfabric is being able to update my sales calls as I go. Come out of the sales call and update it right away, so I don’t have to deal with it at the end of the day all at once or the end of the week saving me a lot of time. Cons In the beginning, just learning how to navigate trying to update contacts when they move from one location to another or a company to company. Review Source CT Chuck T. Business Development Manager Wholesale Used the software for: 2+ years ### "Reason why I use the platform!" March 11, 2026 5.0 It has been great. Just like any tool, you have to use it for it to be helpful. It has been very helpful recording all of the service work we handle. Pros My favorite is the proximity map; it shows businesses related who is close to any location. It is SUPER easy to use. Secondary would be the sales tracking, it is a great reminder tool! Cons Hard to say, they are always willing to fine tune to our needs. I have a little trouble on the expense reporting and saving. Review Source MB Mauricio B. Field Application Engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "A complete and intuitive tool" March 3, 2026 5.0 So far the experience has been great. It has proven to be a very useful tool for each and everyone that has been using it here for the past 2 months. Pros The best aspect about RepFabric is that it is an intuitive tool that anyone can get the hang of it quickly. Also, the cost-benefit relation is great as it has many useful features for all the people involved in a RepFirm. Cons I think there could be improvements such as including more options on the "type of contact" of the AJ's when creating one. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) To reduce costs and have a better experience that aligns with what we are as a Rep Firm. Review Source CW Cassady W. Customer Service Food & Beverages Used the software for: Less than 6 months ### "A Great System to Use" March 3, 2026 5.0 It is great. I am able to use it easily, get what I need to do done in a timely manner, and use it as needed throughout my work day. Pros It is easy to use, and I am able to quickly enter data with no issues. Trainings were also nice and were interactive when first learning to use the system. Cons The AI sync + tool can be finicky at times and give errors at time. It is really advance and I am sure with time it will only continue to improve. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) My company made the switch from Sales Force to Rep Fabrics Review Source MP Marnee P. President Medical Devices Used the software for: 2+ years ### "Review of RepFabric" July 13, 2024 5.0 RepFabric was a game-changer for us. Moving from salesforce was definitely the next level with managing customers, opportunities, and contacts. Very happy with RepFabric! Pros Opportunities and follow ups - we use this daily and we are able to sort by manufacturing line (sometimes multiple on one opp) and by customer, contact, etc. Cons One thing that I keep hoping for is the ability to reconcile what POs are still open with how much is left to ship and, of that, what commission is left. The commission reconciliation based on open and closed POs is not quite where I'd like it to be. Seeing this by line and per customer would be great—all in one report! Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) saleforce was not as well set up for reps at RF. Review Source DF Drew F. Sales Construction Used the software for: 1-2 years ### "Great product and integrates well with our company" July 12, 2024 5.0 Easy onboarding and very fluid workflow. The CRM can do almost anything we need a CRM to do. I have recommended small tweaks and the team is very communicative and quick to respond. The CRM has evolved a lot in the two years I have been using it and it seems like it continues to improve without having to relearn anything new. Pros It is a complete CRM that integrates with our manufacturers and can be easily used on mobile and PC. It would be a hurdle for our sales teams if it were not easy to navigate. Cons Very little to not like. The system has an older look to it but functions extremely well. I have used other CRMs that have a more modern aesthetic but do not integrate as well on mobile and are clunky. This is not a flashy design, but it isn't needed. Review Source VR Verified Reviewer CEO Machinery Used the software for: 2+ years ### "Several years into RepFabric" June 10, 2024 4.0 I routinely recommend RepFabric and haven't looked back upon my choices several years into use of it. Pros The people and the vision; and its focus specifically on the rep agency business model. Cons The user interface is dated, not customizable, and snow. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Repfabric They required a ton of customization (my time and money) to fulfill our basic business model's needs, and I knew that it would routinely cost me lots of time and money to keep those customizations working as time went on. Review Source MA Melissa A. Sales Associate Mechanical or Industrial Engineering Used the software for: 1-2 years ### "ReFabric Review" June 10, 2024 5.0 I've only used RepFabric for 1+ years and it has been a lot easier to navigate than Sales Force. Pros I like the different tools and features that RepFabric offers, the ease of use, the tracking of communications and contact management. These are really helpful in the field when making sales calls. Cons The reporting tool is a little difficult to use. I feel it could be labeled differently to be less confusing. Review Source JM Jim M. Director of Sales Wholesale Used the software for: 6-12 months ### "Excellent CRM and data management" June 7, 2024 5.0 Repfabric is a great company to work with. \[sensitive content hidden\] came out to our location and explained everything very well. Every time I need assistance they are always quick to help. Pros The software is very easy to use for my sale team. I like the daily reminders and daily activity updates Cons Some of the reports are not in the format I would like but their is an update coming and I am sure this will help. Review Source Response from Repfabric June 13, 2024 Jim, Of course, we're elated to hear that this software works well for your sales team and making them more efficient. The whole purpose of a CRM is to create bandwidth to increase sales, so we're so happy that you're pleased with Repfabric!! DH Darrell H. Outside Sales Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "CRM Ease of Use" June 10, 2024 5.0 Pros In the sales world there are plenty of times we run around like our pants are on fire. With Repfabric the Ease of Use is incredible. Many times in my daily routine I need ease of use. Repfabric completes that Cons I really do not have any cons. If I had to dig deep and I would say an email noting that a po has been enter under my market so I can go look at it. But I typically look daily anyway. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Online CRM](https://www.capterra.com/online-crm-software/)[Contact Management](https://www.capterra.com/contact-management-software/)