# RPM Telco Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RPM Telco the right Commission solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199220/RPM-Telco/reviews --- RPM Telco 4.5 (37) [View alternatives](https://www.capterra.com/p/199220/RPM-Telco/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 8th, 2025 # Reviews of RPM Telco Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews CH Claire H Director of Client ExperienceTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “The support team has been wonderful helping me create widgets & make sure certain widgets are working correctly when the year changes over.“ January 12, 2021 KS Koert S Manager of Sales & Operations Telecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “There aren’t really any features that I dislike, just some housekeeping visual clean-up here and there.“ January 12, 2021 PP Paul P Director of OperationsTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “I like RPM's ability to integrate with our Master Agents platform and our internal CRM. “ January 14, 2021 JB James B Director Revenue AssuranceTelecommunications, 201 - 500 employeesUsed the software for: More than 2 years. “The customer service from RPM Telco was awesome, each time I had a question or needed something that I was unable to find or figure out, the team was very quick to jump in and help out.“ January 12, 2021 PP Paul P Director of OperationsTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “I find the RPM system easy to use and it helps us with our monthly tasks for tracking commissions and payments.“ January 14, 2021 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mathew M. Manager of Business Intelligence & Compensation Telecommunications Used the software for: 2+ years ### "RPMTelco" January 12, 2021 5.0 Its an integral part of our business. Support is always responsive and the software does its job. Pros Software is flexible allowing our organization to swiftly change process when needed. The Commissions module is robust and user friendly. Open API architecture allows for seamless automation. Cons Commission data is siloed making BI reporting tougher than it needs to be. And new features are slow to be rolled out. Review Source JG Julie G. Support Manager Telecommunications Used the software for: 2+ years ### "RPM Telco" January 12, 2021 4.0 I've used RPM for 17 years. RPM Telco is definitely my preferred software for tracking of quotes, orders, commissions. For Operational needs, it's best in class. Additionally, getting assistance from RPM staff on trouble tickets or with process questions is fast and efficient. Downtime is almost non-existent. Pros RPM Telco is very user friendly and making changes to the program is fast and easy. It's top notch for the importing and calculation of commissions. For the complexity of commissions in the indirect sales channel, RPM is one of the best in it's class. Cons The commission reconciliation feature is still a struggle with some of the bigger carriers. For those carriers, spreadsheets are still the only way to accurately audit incoming commissions against expected commissions and expected rates. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing RPM Telco Expertise at indirect sales channel commissions and overall ease of use. Review Source lC lily C. Commission Analyst Telecommunications Used the software for: 2+ years ### "Review RPM Telco" January 12, 2021 3.0 Pros RPM is a very user friendly CRM to use. You can keep track of all the bookings, payments. Cons I found few bugs. Luckily they were minor and once we e-mail support they were able to fix them Review Source CH Claire H. Director of Client Experience Telecommunications Used the software for: 2+ years ### "Feedback" January 12, 2021 5.0 We have created a customized dashboard for our owner so we can see all the KPIs without wasting our time by asking. The support team has been wonderful helping me create widgets & make sure certain widgets are working correctly when the year changes over. Pros I like the option to be able to customize your dashboards & widgets. It is catered & works very well for our industry. It is very customizable, making it easy to add many widgets to keep track of many different KPIs. Cons It is not easy to pull reports you do not already have a widget for. Lots of steps when creating a widget that requires a lot of information. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing RPM Telco Was a great product made for our industry & able to customize Review Source LP Lauren P. Vice President Telecommunications Used the software for: 2+ years ### "20+ years with RPM Telco, it still gets better with age....." February 6, 2020 5.0 As what was once a commissioning only tool for our company, RPM Telco has grown to become our company's total platform. From sales opportunity to revenue collection & disbursement, and everything before, after and in-between, RPM Telco is the only tool we need. Pros Being able to customize the software to fit our company's unique, evolving needs, has been the most valuable characteristic of RPM Telco. Cons As a long time user, adapting to new releases has been challenging, at times. The RPM Telco support staff is always available and ready to help. Alternatives considered [Oracle Database](https://www.capterra.com/p/5938/Oracle-Database/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Domo](https://www.capterra.com/p/119119/Domo/) Reason for choosing RPM Telco Our primary reason for choosing RPM Telco was the robust commissioning tool Review Source JE Jeannie E. Director of Inside Sales Information Technology and Services Used the software for: 2+ years ### "RPM Software" January 12, 2021 5.0 great for the most part been using since 2004 Pros I can control the setup for the most part Cons I don't feel the developers have a true understanding of the accounting side, it could be a lot better Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing RPM Telco Cost and the limited back office/commissions module Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) ease of use Review Source SM Scott M. EVP Telecommunications Used the software for: 2+ years ### "Tremendous value" January 12, 2021 5.0 Extremely helpful support and developement tools, great follow up and stable. Pros Easy of use and flexibility within the platform Cons Challenges are only in the limited basic level the of software fields, however easy to customize. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing RPM Telco Cost to deploy was the driving factor and simplified UI. Review Source CG Carla G. Vp of Operations Telecommunications Used the software for: 2+ years ### "Daily user/admin " January 12, 2021 4.0 It has worked for us well for years. It is simple and easy to use and very easy to create your own processes once you get the idea of what to do. Pros We were using spreadsheets to process commissions back in 2012 when we started using RPM. This allowed us a much easier and faster way to process commissions. RPM also allows us a much easier way to review past commission payments. We also created our own processes for lead generation and order processing. We now have one place to go for almost every function of what we do on a daily basis. Cons Once you do an import and you need to assign accounts it becomes a problem that you have to write out the accounts on a piece of paper to go look up vs being able to download the accounts that need to be assigned. This is the biggest issue we have and what takes the most time to process commissions. Reason for choosing RPM Telco ability to create our own processes Review Source MR Mike R. President Information Technology and Services Used the software for: 2+ years ### "Best Software for Technology Consultants" January 12, 2021 5.0 I could not run my business without RPM Telco. As an owner, by consulting and implementation team members are updating the status of each client on a daily basis, allowing me to see a current snapshot of my company. Pros The software allows us to track every lead, opportunity, follow up to close, closed, install pending and installed accounts in all the various stages of implementation. It also uploads our commissions to include missing commission accounts and payments due. Lastly, it calculates commission payments to subagents. The software also allows me to set KPI's and use widgets to see quarterly and annual progress. Cons At first, we had to go through a process to have customized software changes made. However, since the purchase by Intelysis, the process is much smoother and faster. Review Source PS Peggy S. admin Telecommunications Used the software for: 2+ years ### "RPM" January 12, 2021 5.0 Jacky has been great! Pros I like the ease and the usability. It is intuitive to my brain. Cons It doesn't automatically work with ATT importing stuff. It also doesn't work with our wireless stuff and it is so expensive as it is, that if we gave access to all of our sales man, it would be so expensive, I might not want to keep using it. Another complaint is that as data storage continues to get cheaper, you shouldn't charge more for more data. This is a big complaint of mine. Reason for choosing RPM Telco it specifically worked with telecom easier than the others. Review Source AK Al K. President Telecommunications Used the software for: 2+ years ### "RPM Telecom - Tracking and finance made easy" January 12, 2021 5.0 Pros The ability to have my commissions sync in automatically from other masters is one of my favorite features. This feature saves me time, monthly, when running commission reports. Cons The initial setup. This issue was mainly self inflicted but it took me some time to understand how the software worked and to create a monthly process for running commissions. Review Source PP Paul P. Director of Operations Telecommunications Used the software for: 2+ years ### "RPM Telco Review" January 14, 2021 4.0 It's been positive. I find the RPM system easy to use and it helps us with our monthly tasks for tracking commissions and payments. Pros I like RPM's ability to integrate with our Master Agents platform and our internal CRM. It allow for monthly uplaods to be automated, saving time and effort. Also, if there are issues, they are easy to correct. Cons I would like to explore having additional information be uploaded with the current information. Sometimes it can be difficult to determine what service is being outlined due to the lack of specific informaiton. Such as a site address or specific information on service type (i.e. Circuit type, bandwidth) Review Source AS Anthony S. COO Telecommunications Used the software for: 2+ years ### "RPM works!" January 12, 2021 4.0 RPM customer support is always quick and helpful. I enjoy using the software because 90% of my needs can be resolved simply using the search features. In a complex industry RPM has done an excellent job at developing a software to allow enough flexibility for you to run your business. Pros RPM allows for quick reporting for our company with robust options to address many different telecom variables that exist in the industry. Cons The software is quite complex to set up all the payout features. Review Source JJ Justin J. operations manager Telecommunications Used the software for: 2+ years ### "Very happy with RPM" February 6, 2020 5.0 We love RPM and have been happy with them over the past 7+ years that we've been on the platform and it streamlines our process; from order implementation to commissions on the back end. Pros The fact we can make changes in real time and the responsiveness/user friendliness of the platform itself. We've tried other CRMs and have come back each time Cons We don't have many gripes with RPM to be honest, and if we do the support team let's us make changes on the fly. Review Source JB James B. Director Revenue Assurance Telecommunications Used the software for: 2+ years ### "RPM for the win" January 12, 2021 4.0 The customer service from RPM Telco was awesome, each time I had a question or needed something that I was unable to find or figure out, the team was very quick to jump in and help out. Pros I love the functionality and ease of use of RPM to pay out commissions Cons I really don't have any "cons" for RPM. It has always provided everything that I needed. Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) We needed something that could scale Review Source AT Alex T. Founder/CEO Telecommunications Used the software for: 2+ years ### "RPM platform review" January 13, 2021 4.0 My experience with the team at RPM has been outstanding. They have provided us a great deal of attention, are very timely in their engagement and very knowledgeable of the platform. Pros The ease that it takes Opportunity to Order to Commissions. Cons I would like more customizable fields for opportunity, less steps to move to order status, enhanced customization for the field formatting, better understanding of the integration potential with other CRM's, better integration with the larger master agent RPM platforms. Review Source EW Eric W. Senior Account Executive Telecommunications Used the software for: 2+ years ### "Run commissions easier and track sales" January 12, 2021 5.0 Pros This software makes it much easier to run commissions each month and I also use this as my CRM to keep track of my progress in opportunities. You can also tag RPM to keep a record of emails relating to opportunites. Cons My other CRM was a little better at tracking leads. Review Source ZG Zac G. VP of Operations Telecommunications Used the software for: 2+ years ### "RPM Telco is a powerful tool" January 12, 2021 5.0 Overall our experience has been great. Their support is great and the platform has been stable. Pros The customizability is the best feature. You can make and adjust templates and forms to do so much. Cons The customizability means you do need to spend some time during the initial setup to get things working the way you want. But we found it was worth it. Reason for choosing RPM Telco We received a strong recommendation from other RPM clients and our demo showed we can do what we needed with it. Review Source ZM Zach M. Partner Telecommunications Used the software for: 2+ years ### "Great Software and Support" February 19, 2020 5.0 Their support team is great. We get responses quickly and they do not hesitate to pick up the phone and talk us through changes that we need to make. Pros We started using RPM to manage out inbound carrier payments and to pay out agent commissions. We have worked with the RPM team to customize the platform and now it really does everything for us. We have been very pleased with the ease of use and customization. Cons If it could do all of our invoicing I could eliminate another platform. Review Source TP Tara P. Carrier services manager Telecommunications Used the software for: 2+ years ### "Great added value resource " January 13, 2021 5.0 It’s been an incredible tool for our day to day operations Pros The reminders are extremely helpful. The search options are helpful also Cons The only change I have to remcommemd is when adding another wire from one lead, they don’t stay separated. Switched from [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) RPM had more value for our team Review Source SF Sara F. PEM Telecommunications Used the software for: 2+ years ### "RPM is Great" January 12, 2021 4.0 Pros The ability to track all communications is extremely helpful. I use this for quoting but we also have the ability to track commissions and orders. Any communication with a partner is tracked in RPM. We can drag and drop attachments. Cons Some features are not needed but that has to do with the internal development side. When changes are made it makes your muscle memory have to rethink. Review Source MB Michael B. Director of operations Telecommunications Used the software for: 2+ years ### "Not bad for money" January 12, 2021 4.0 Pros Completely customizable and is most inline with our business. Cons The Gui isnt the fanciest or easiest to navigate. Alternatives considered [NCSS software](https://www.capterra.com/p/186840/NCSS/) Reason for choosing RPM Telco Industry specific. Review Source JB Joe B. Co-Owner Telecommunications Used the software for: 2+ years ### "RPM" February 6, 2020 4.0 Pros RPM can be easily customized for our business needs. Cons Integrating RPM with other applications is a challenge for us. Review Source MH Mary H. Manager, Operations & Implementation Telecommunications Used the software for: 2+ years ### "Using Daily- No issues" January 12, 2021 5.0 Pros Love how easy it is to add orders and customize their order fields. Cons Some of the reports are not easy to customize. Alternatives considered [GUIDEcx](https://www.capterra.com/p/175189/GuideCX/) Review Source FR Forrest R. Commission Specialist Telecommunications Used the software for: 2+ years ### "RPM is good" January 12, 2021 5.0 Overall experience has been good. would definitely recommend more people use it. Pros It usually functions without issue which is nice since I use it all day everyday. Cons Adding an easier way to attach files would be great. Its annoying having to drag and drop each file when I want to just select a group and move them all at once. Review Source Similar Products Featured