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Pros
The product is so easy to use, and love the ease of creating views and the ability to download that data.
My experience with the team at RPM has been outstanding. They have provided us a great deal of attention, are very timely in their engagement and very knowledgeable of the platform.
The ability to track all communications is extremely helpful. I use this for quoting but we also have the ability to track commissions and orders.
Overall our experience has been great. Their support is great and the platform has been stable.
Cons
Sometimes it can be difficult to determine what service is being outlined due to the lack of specific informaiton.
Another complaint is that as data storage continues to get cheaper, you shouldn't charge more for more data. This is a big complaint of mine.
Its annoying having to drag and drop each file when I want to just select a group and move them all at once.
There aren’t really any features that I dislike, just some housekeeping visual clean-up here and there.
Showing Most Helpful
Showing 25 of 37 reviews
"RPMTelco"
Overall: Its an integral part of our business. Support is always responsive and the software does its job.
Pros: Software is flexible allowing our organization to swiftly change process when needed. The Commissions module is robust and user friendly. Open API architecture allows for seamless automation.
Cons: Commission data is siloed making BI reporting tougher than it needs to be. And new features are slow to be rolled out.
"RPM Telco"
Overall: I've used RPM for 17 years. RPM Telco is definitely my preferred software for tracking of quotes, orders, commissions. For Operational needs, it's best in class. Additionally, getting assistance from RPM staff on trouble tickets or with process questions is fast and efficient. Downtime is almost non-existent.
Pros: RPM Telco is very user friendly and making changes to the program is fast and easy. It's top notch for the importing and calculation of commissions. For the complexity of commissions in the indirect sales channel, RPM is one of the best in it's class.
Cons: The commission reconciliation feature is still a struggle with some of the bigger carriers. For those carriers, spreadsheets are still the only way to accurately audit incoming commissions against expected commissions and expected rates.
"Review RPM Telco"
Pros: RPM is a very user friendly CRM to use. You can keep track of all the bookings, payments.
Cons: I found few bugs. Luckily they were minor and once we e-mail support they were able to fix them
"Feedback"
Overall: We have created a customized dashboard for our owner so we can see all the KPIs without wasting our time by asking. The support team has been wonderful helping me create widgets & make sure certain widgets are working correctly when the year changes over.
Pros: I like the option to be able to customize your dashboards & widgets. It is catered & works very well for our industry. It is very customizable, making it easy to add many widgets to keep track of many different KPIs.
Cons: It is not easy to pull reports you do not already have a widget for. Lots of steps when creating a widget that requires a lot of information.
"20+ years with RPM Telco, it still gets better with age....."
Overall: As what was once a commissioning only tool for our company, RPM Telco has grown to become our company's total platform. From sales opportunity to revenue collection & disbursement, and everything before, after and in-between, RPM Telco is the only tool we need.
Pros: Being able to customize the software to fit our company's unique, evolving needs, has been the most valuable characteristic of RPM Telco.
Cons: As a long time user, adapting to new releases has been challenging, at times. The RPM Telco support staff is always available and ready to help.
"RPM Software"
Overall: great for the most part been using since 2004
Pros: I can control the setup for the most part
Cons: I don't feel the developers have a true understanding of the accounting side, it could be a lot better
"Tremendous value"
Overall: Extremely helpful support and developement tools, great follow up and stable.
Pros: Easy of use and flexibility within the platform
Cons: Challenges are only in the limited basic level the of software fields, however easy to customize.
"Daily user/admin "
Overall: It has worked for us well for years. It is simple and easy to use and very easy to create your own processes once you get the idea of what to do.
Pros: We were using spreadsheets to process commissions back in 2012 when we started using RPM. This allowed us a much easier and faster way to process commissions. RPM also allows us a much easier way to review past commission payments. We also created our own processes for lead generation and order processing. We now have one place to go for almost every function of what we do on a daily basis.
Cons: Once you do an import and you need to assign accounts it becomes a problem that you have to write out the accounts on a piece of paper to go look up vs being able to download the accounts that need to be assigned. This is the biggest issue we have and what takes the most time to process commissions.
"Best Software for Technology Consultants"
Overall: I could not run my business without RPM Telco. As an owner, by consulting and implementation team members are updating the status of each client on a daily basis, allowing me to see a current snapshot of my company.
Pros: The software allows us to track every lead, opportunity, follow up to close, closed, install pending and installed accounts in all the various stages of implementation. It also uploads our commissions to include missing commission accounts and payments due. Lastly, it calculates commission payments to subagents. The software also allows me to set KPI's and use widgets to see quarterly and annual progress.
Cons: At first, we had to go through a process to have customized software changes made. However, since the purchase by Intelysis, the process is much smoother and faster.
"RPM"
Overall: Jacky has been great!
Pros: I like the ease and the usability. It is intuitive to my brain.
Cons: It doesn't automatically work with ATT importing stuff. It also doesn't work with our wireless stuff and it is so expensive as it is, that if we gave access to all of our sales man, it would be so expensive, I might not want to keep using it. Another complaint is that as data storage continues to get cheaper, you shouldn't charge more for more data. This is a big complaint of mine.
"Very happy with RPM"
Overall: We love RPM and have been happy with them over the past 7+ years that we've been on the platform and it streamlines our process; from order implementation to commissions on the back end.
Pros: The fact we can make changes in real time and the responsiveness/user friendliness of the platform itself. We've tried other CRMs and have come back each time
Cons: We don't have many gripes with RPM to be honest, and if we do the support team let's us make changes on the fly.
"RPM for the win"
Overall: The customer service from RPM Telco was awesome, each time I had a question or needed something that I was unable to find or figure out, the team was very quick to jump in and help out.
Pros: I love the functionality and ease of use of RPM to pay out commissions
Cons: I really don't have any "cons" for RPM. It has always provided everything that I needed.
"RPM platform review"
Overall: My experience with the team at RPM has been outstanding. They have provided us a great deal of attention, are very timely in their engagement and very knowledgeable of the platform.
Pros: The ease that it takes Opportunity to Order to Commissions.
Cons: I would like more customizable fields for opportunity, less steps to move to order status, enhanced customization for the field formatting, better understanding of the integration potential with other CRM's, better integration with the larger master agent RPM platforms.
"Run commissions easier and track sales"
Pros: This software makes it much easier to run commissions each month and I also use this as my CRM to keep track of my progress in opportunities. You can also tag RPM to keep a record of emails relating to opportunites.
Cons: My other CRM was a little better at tracking leads.
"RPM Telco is a powerful tool"
Overall: Overall our experience has been great. Their support is great and the platform has been stable.
Pros: The customizability is the best feature. You can make and adjust templates and forms to do so much.
Cons: The customizability means you do need to spend some time during the initial setup to get things working the way you want. But we found it was worth it.
"Great Software and Support"
Overall: Their support team is great. We get responses quickly and they do not hesitate to pick up the phone and talk us through changes that we need to make.
Pros: We started using RPM to manage out inbound carrier payments and to pay out agent commissions. We have worked with the RPM team to customize the platform and now it really does everything for us. We have been very pleased with the ease of use and customization.
Cons: If it could do all of our invoicing I could eliminate another platform.
"Great added value resource "
Overall: It’s been an incredible tool for our day to day operations
Pros: The reminders are extremely helpful. The search options are helpful also
Cons: The only change I have to remcommemd is when adding another wire from one lead, they don’t stay separated.
"RPM is Great"
Pros: The ability to track all communications is extremely helpful. I use this for quoting but we also have the ability to track commissions and orders. Any communication with a partner is tracked in RPM. We can drag and drop attachments.
Cons: Some features are not needed but that has to do with the internal development side. When changes are made it makes your muscle memory have to rethink.
"Not bad for money"
Pros: Completely customizable and is most inline with our business.
Cons: The Gui isnt the fanciest or easiest to navigate.
"Using Daily- No issues"
Pros: Love how easy it is to add orders and customize their order fields.
Cons: Some of the reports are not easy to customize.
"RPM"
Pros: RPM can be easily customized for our business needs.
Cons: Integrating RPM with other applications is a challenge for us.
"RPM is good"
Overall: Overall experience has been good. would definitely recommend more people use it.
Pros: It usually functions without issue which is nice since I use it all day everyday.
Cons: Adding an easier way to attach files would be great. Its annoying having to drag and drop each file when I want to just select a group and move them all at once.
"Commissions Made Easy"
Overall: my overall experience is great. I have a lot of confidence in the accuracy of the product.
Pros: The software is extremely accurate in calculations
Cons: Some of the logic is hard to grasp if you do not have any software experience. I would like to see a few more functions available.
"RPM review"
Overall: RPM Telco is easy to use and support has been great.
Pros: The improvements RPM has made to the quick calculation process has made a huge impact.
Cons: I would like to see more reporting to our partners, more information on their statements.
"RPM"
Overall: This is a game changer, easy to use to process tasks
Pros: So easy to use and make changes. The ability to pull reports is an easy process as well
Cons: It sometimes would give an error and doesn't save work you created if it errors out