--- title: "FitGrid Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FitGrid Software - reviews, pricing plans, popular comparisons to other Fitness products and more." source_url: "https://www.capterra.com/p/199233/FitGrid/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # FitGrid Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FitGrid ## What is FitGrid? At FitGrid, we understand the power of community; we believe strong bonds between instructors, clients, and studios lead to more successful businesses. As a result, we created the boutique fitness industry’s first community management and engagement system to fuel studio owners and instructors with the data and tools they need to strengthen client relationships, improve retention, and drive profits. ## What is FitGrid used for? [Fitness](https://www.capterra.com/fitness-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $149 Other, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FitGrid?[Manage this product listing](https://www.g2.com/products/fitgrid/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FitGrid 3.7 (7) VS. [4.8 (433)](https://www.capterra.com/p/202837/Everfit/reviews/) Starting Price $149 Other, Per Year Starting Price $19 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (7) Ease Of Use 4.8 (433) Value For Money 3.6 (7) Value For Money 4.6 (425) Customer Service 3.7 (6) Customer Service 4.8 (420) ## FitGrid alternatives [4.6 (3,206)](https://www.capterra.com/p/146651/My-PT-Hub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (83)](https://www.capterra.com/p/215808/FliiP/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (614)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (333)](https://www.capterra.com/p/197172/bsport/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/199233/FitGrid/alternatives/) ## FAQs about FitGrid Overview ### What company size and specific industries is FitGrid built for? FitGrid is designed for fitness businesses of any size that want to strengthen client relationships, build community, and improve retention. It fits gyms, studios, trainers, and other fitness-focused organizations that need tools for ongoing member engagement rather than broad-purpose business software. Features and Usability ### What are the key features of FitGrid? FitGrid includes attendance tracking, class management, and membership management for handling member participation and class schedules. It also offers employee management for staff records, communication management for member and team messages, and marketing automation for sending promotions and follow-up messages. Integrations ### Which third-party tools and platforms does FitGrid integrate with? FitGrid integrates with Mariana Tek. Getting Started and Support ### What training and onboarding options does FitGrid offer? FitGrid provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars offer guided instruction, while documentation and videos give self-paced reference materials for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does FitGrid offer? FitGrid provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These channels give users multiple ways to find answers or contact support directly. No reviewer feedback is available here, so support quality, response times, and common frustrations cannot be described. ## Features AI summary Based on 2,719 Fitness reviews Capterra reviewers highlight the following as key priorities when choosing fitness software: - **Client Management** (**56%** of reviewers rated this feature as critical) - **Online Booking** (**60%**) - **Electronic Payments** (**54%**) FitGrid includes other fitness features that reviewers also value, such as **Class Management** (**49%**) and **Membership Management** (**47%**). Together, these capabilities help businesses organize class schedules, manage recurring memberships, and keep day-to-day operations running efficiently, giving teams a clearer way to coordinate programs and support member retention. Class Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create and schedule group classes, recurring appointments, and private sessions, etc. Membership Management 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Communication Management 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Employee Management 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Attendance Tracking 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Track the attendance of specific individuals or groups Marketing Automation 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions FitGrid 6 features ### All Features - Attendance Tracking: Track the attendance of specific individuals or groups - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Membership Management: Database of members to track personal information of individuals and families --- Get Advice We can help you find the software with the features you need. Features 3.4 (7) 3.4 Based on 7 reviews ## Pricing Value for money 3.6 (7) Free Trial Free Version Basic $149.00 Other,Per Year Value for money 3.6 (7) 3.6 Based on 7 reviews ## Integrations [ Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (6) 3.7 Based on 6 reviews ## User reviews Overall rating 3.7 Based on 7 reviews Filter by rating Counts reflect reviews available in this feed. 5(4) 4(0) 3(1) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful OW owner owner Used the software for: 3-5 years ### "Fitgrid Charges Your Card Extra Money Whenever They Feel Like It " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 27, 2025 I am extremely disappointed with FitGrid. They conned me out of over $1,800 in unauthorized charges and refuse to properly respond to my multiple emails and chat attempts. Here’s what happened: I prepaid for one full year of service in September. Despite this, FitGrid began charging me monthly only five months into my prepaid year — without my consent. They claim they sent emails requiring me to "opt out," which makes no sense since I had already prepaid. This is misleading and unethical. When I finally got a response, they admitted they could only refund the most recent charges (about $500 from 2 different charges from this month), but they refused to address the seven additional months of unauthorized charges before that. So instead of refunding the full $1,800+ they wrongfully billed me, they offered me only a partial refund and have taken no accountability. This is completely unacceptable. Their billing practices are deceptive, and their customer support is unresponsive. I have proof of my prepaid plan and the timeline of charges, and yet they continue to avoid accountability. I strongly urge any studio considering FitGrid to be extremely cautious — their billing is predatory, their communication is terrible, and their lack of transparency is alarming. Pros Their app allows you to direct message students and receive valuable feedback from your community, but other apps do this too. Cons They steal from their clients. They charge your card varying amounts for services they say you have to "opt" out of after they add them to your account without you knowing. SM Studio Manager Studio Manager Used the software for: Less than 1 year ### "A Great Connection Tool amidst the Era of Automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2023 Our specific focus with FitGrid was always first-time clients, with our goal to convert as many first-time clients into membership as possible. Month over month we always saw a major advantage in that the first-time clients who received some sort of communication were much more likely to sign up for membership. A HUGE benefit given how little effort it really took to make that happen. Pros The ease with which myself and other coaches could send personalized messages to our members makes for an excellent tool. Members feel even more special receiving messages from their coach, it helps them feel connected to the gym and the community. Also helpful to use as a reminder for upcoming events. Cons I can't really pinpoint anything that I could highlight as needing the most improvement. Most features are pretty easy to use or figure out, and at the very least our Support Rep was always overly helpful to me. OW Owner Owner Used the software for: 3-5 years ### "FitGrid Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2022 I love FitGrid. They really helped me navigate Covid by being one of the first to integrate a virtual program with our scheduling software. They are also on top of adding new features regularly. Pros I love how easy FitGrid promotes and makes possible employee / client engagement. It really helps with client retention. Cons I wish that there was a feature that would allow clients to post or copy reviews to other platforms, or be visible to clients. I love that my instructors receive reviews regularly. I only hope it doesn't discourage clients from leaving public reviews, thinking they've already done so. SO Studio Owner Studio Owner Used the software for: Less than 1 year ### "The Pro App is Amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2022 I have thoroughly enjoyed everyone I have worked with at FitGrid, especially \[SENSITIVE CONTENT\], and plan to do even more with them in the future! Pros Using the Pro App and the personalized instructor follow ups has doubled our retention rate! Cons The Dashboard could pull more contacts that are either mid way through a package, or should be upgraded to Membership, or have not been back in 7 days...basically quicker reach out vs. wait for the Win Backs OW Owner Owner Used the software for: Less than 1 year ### "Fitgrid for barre3" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 17, 2022 Fitgrid has been great! Our customers have loved the connection and being able to leave reviews. Pros I love the simplicity of livestream as well as taking the guess work out of client follow up. Cons Some tweaks could be made. More control of daily tasks, clearing tasks, etc. CO Co-owner Co-owner Used the software for: 1-3 years ### "Good start but not long term " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 November 21, 2024 It was good for the first while and then it didn't seem to have much effect. In the end it didn't end up being a good use of money for us. Pros It was a nice way to communicate with clients however it become more of a chore later and we did not see a huge impact with clients. Cons It became a bit of a chore and was sometimes troublesome getting people to use it. CE CEO CEO Used the software for: Less than 1 year ### "Hard to use as a user" 2.0 September 5, 2023 Pros Not much, it holds the scores of my tennis club but it's so messy and complicated. Cons I don't where to go to view my league, input my scores or view stats. I just have to click around, doesn't seem to save to any homepage or quick links. It's been overcomplicated. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.