# FitGrid Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FitGrid Software - reviews, pricing plans, popular comparisons to other Fitness products and more. Source: https://www.capterra.com/p/199233/FitGrid/reviews --- # FitGrid Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FitGrid ## What is FitGrid? At FitGrid, we understand the power of community; we believe strong bonds between instructors, clients, and studios lead to more successful businesses. As a result, we created the boutique fitness industry’s first community management and engagement system to fuel studio owners and instructors with the data and tools they need to strengthen client relationships, improve retention, and drive profits. ## What is FitGrid used for? [Fitness](https://www.capterra.com/fitness-software/) Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $149 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FitGrid?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://fitgrid.com&name=FitGrid) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FitGrid 3.7 (7) VS. [4.6 (405)](https://www.capterra.com/p/227564/FitBudd/reviews/) Starting Price $149 Other, Per Year Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (7) Ease Of Use 4.6 (837) Value For Money 3.6 (7) Value For Money 4.5 (771) Customer Service 3.7 (6) Customer Service 4.6 (742) ## FitGrid alternatives Highest Rated [4.8 (344)](https://www.capterra.com/p/202837/Everfit/reviews/) Starting price $19.00 Per User, Per Month [4.6 (3,164)](https://www.capterra.com/p/146651/My-PT-Hub/reviews/) Starting price $22.50 Per User, Per Month [4.4 (604)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month [4.7 (79)](https://www.capterra.com/p/215808/FliiP/reviews/) Starting price $129.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/199233/FitGrid/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Communication Management 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Employee Management 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Membership Management 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Class Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create and schedule group classes, recurring appointments, and private sessions, etc. Attendance Tracking 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Track the attendance of specific individuals or groups Marketing Automation 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions FitGrid 6 features Track the attendance of specific individuals or groups Create and schedule group classes, recurring appointments, and private sessions, etc. Manage and track all internal and external communication conducted via calls, email, text, or chat Track employee schedules, availability, and performance across projects and tasks Automate workflows and trigger campaigns based on customer actions Database of members to track personal information of individuals and families Get Advice We can help you find the software with the features you need. Features 3.4 (7) 3.4 Based on 7 reviews ## Pricing Value for money 3.6 (7) Free Trial Free Version Basic $149.00 Other,Per Year Value for money 3.6 (7) 3.6 Based on 7 reviews ## Integrations [ Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (6) 3.7 Based on 6 reviews ## User reviews Overall rating 3.7 Based on 7 reviews Filter by rating 5(4) 4(0) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent PH Parisa H. owner Retail ### "Fitgrid Charges Your Card Extra Money Whenever They Feel Like It " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 20, 2025 I am extremely disappointed with FitGrid. They conned me out of over $1,800 in unauthorized charges and refuse to properly respond to my multiple emails and chat attempts. Here’s what happened: I prepaid for one full year of service in September. Despite this, FitGrid began charging me monthly only five months into my prepaid year — without my consent. They claim they sent emails requiring me to "opt out," which makes no sense since I had already prepaid. This is misleading and unethical. When I finally got a response, they admitted they could only refund the most recent charges (about $500 from 2 different charges from this month), but they refused to address the seven additional months of unauthorized charges before that. So instead of refunding the full $1,800+ they wrongfully billed me, they offered me only a partial refund and have taken no accountability. This is completely unacceptable. Their billing practices are deceptive, and their customer support is unresponsive. I have proof of my prepaid plan and the timeline of charges, and yet they continue to avoid accountability. I strongly urge any studio considering FitGrid to be extremely cautious — their billing is predatory, their communication is terrible, and their lack of transparency is alarming. Pros Their app allows you to direct message students and receive valuable feedback from your community, but other apps do this too. Cons They steal from their clients. They charge your card varying amounts for services they say you have to "opt" out of after they add them to your account without you knowing. Alternatives considered [Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/) Reasons for choosing FitGrid They told me I could get a deal for prepaying for a year. I had no idea that they would charge my card an unauthorized $1800+ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HM Heather M. Co-owner Consumer Services ### "Good start but not long term " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 November 14, 2024 It was good for the first while and then it didn't seem to have much effect. In the end it didn't end up being a good use of money for us. Pros It was a nice way to communicate with clients however it become more of a chore later and we did not see a huge impact with clients. Cons It became a bit of a chore and was sometimes troublesome getting people to use it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jefferson W. Studio Manager Health, Wellness and Fitness ### "A Great Connection Tool amidst the Era of Automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2023 Our specific focus with FitGrid was always first-time clients, with our goal to convert as many first-time clients into membership as possible. Month over month we always saw a major advantage in that the first-time clients who received some sort of communication were much more likely to sign up for membership. A HUGE benefit given how little effort it really took to make that happen. Pros The ease with which myself and other coaches could send personalized messages to our members makes for an excellent tool. Members feel even more special receiving messages from their coach, it helps them feel connected to the gym and the community. Also helpful to use as a reminder for upcoming events. Cons I can't really pinpoint anything that I could highlight as needing the most improvement. Most features are pretty easy to use or figure out, and at the very least our Support Rep was always overly helpful to me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Conor M. CEO Hospitality ### "Hard to use as a user" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 September 1, 2023 Pros Not much, it holds the scores of my tennis club but it's so messy and complicated. Cons I don't where to go to view my league, input my scores or view stats. I just have to click around, doesn't seem to save to any homepage or quick links. It's been overcomplicated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KJ Kimberly J. Studio Owner Health, Wellness and Fitness ### "The Pro App is Amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2022 I have thoroughly enjoyed everyone I have worked with at FitGrid, especially \[SENSITIVE CONTENT\], and plan to do even more with them in the future! Pros Using the Pro App and the personalized instructor follow ups has doubled our retention rate! Cons The Dashboard could pull more contacts that are either mid way through a package, or should be upgraded to Membership, or have not been back in 7 days...basically quicker reach out vs. wait for the Win Backs Reasons for choosing FitGrid I love the way instructors can connect to clients directly! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LH Lindy H. Owner Recreational Facilities and Services ### "FitGrid Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2022 I love FitGrid. They really helped me navigate Covid by being one of the first to integrate a virtual program with our scheduling software. They are also on top of adding new features regularly. Pros I love how easy FitGrid promotes and makes possible employee / client engagement. It really helps with client retention. Cons I wish that there was a feature that would allow clients to post or copy reviews to other platforms, or be visible to clients. I love that my instructors receive reviews regularly. I only hope it doesn't discourage clients from leaving public reviews, thinking they've already done so. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Lauren C. Owner Health, Wellness and Fitness ### "Fitgrid for barre3" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 16, 2022 Fitgrid has been great! Our customers have loved the connection and being able to leave reviews. Pros I love the simplicity of livestream as well as taking the guess work out of client follow up. Cons Some tweaks could be made. More control of daily tasks, clearing tasks, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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