---
title: "Botpress Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Botpress Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more."
source_url: "https://www.capterra.com/p/199292/Botpress/"
page_type: "product"
language: "en"
publication_date: "2026-09-28"
---

# 

 Botpress Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 28, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Botpress

## What is Botpress?

Botpress is a cloud-based AI agent platform for customer support. It includes a visual agent builder, a full helpdesk ticketing system, and a TypeScript library for code-first development. Businesses use it to automate support tickets end-to-end, handling billing changes, account updates, order corrections, and refunds without human involvement. Teams build agents using a drag-and-drop interface with a built-in conversation emulator for testing before launch. Agents connect to knowledge bases built from documents, websites, and spreadsheets, and store data across sessions. When a ticket needs a human, full conversation history and account details are passed to the agent automatically. Botpress connects to 190+ tools including Salesforce, Zendesk, Shopify, Slack, and WhatsApp. It is SOC II certified, GDPR compliant, and HIPAA-aligned, with PII stripped before data reaches any AI model provider.

## What is Botpress used for?

[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[AI Agent Builder](https://www.capterra.com/ai-agent-builder-software/)

Overall rating

Based on 37 user reviews

Reviews sentiment

Positive

97%

Neutral

3%

Negative

0%

Starting price

CA$495

Usage Based, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Botpress?[Manage this product listing](https://www.g2.com/products/botpress/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Botpress

4.5 (37)

VS.

[### Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting Price

CA$495

Usage Based, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (37)

Ease Of Use

4.7 (589)

Value For Money

4.4 (26)

Value For Money

4.5 (509)

Customer Service

4.0 (29)

Customer Service

4.6 (500)

## Botpress alternatives

[Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)

[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/187541/Tiledesk/)

[Vozy](https://www.capterra.com/p/170736/Vozy/)

[4.0 (7)](https://www.capterra.com/p/170736/Vozy/reviews/)

Starting price

$200.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/170736/Vozy/)

Highest Rated

[Inagent](https://www.capterra.com/p/10027973/Inagent/)

[4.8 (4)](https://www.capterra.com/p/10027973/Inagent/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10027973/Inagent/)

[MeBeBot](https://www.capterra.com/p/222699/MeBeBot/)

[0.0](https://www.capterra.com/p/222699/MeBeBot/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

0%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/222699/MeBeBot/)

[View all alternatives](https://www.capterra.com/p/199292/Botpress/alternatives/)

## FAQs about Botpress

Overview

### Which roles and teams benefit most from Botpress?

Botpress is most used by technical teams, founders, and business leaders building AI chatbots for customer support, internal automation, and digital experiences. Developers and AI engineers use it to design conversational logic and integrations, while managers, marketers, and consultants deploy bots to improve engagement, streamline service, and scale operations.

Answer based on 37 reviews

Overview

### What company size and industries is Botpress built for?

Botpress is built primarily for small businesses, which make up 73% of reviewers, with Computer Software the top industry at 32%. It also serves enterprises at 19% and midsize businesses at 8%, especially across IT services and security, and is commonly used as a conversational AI platform.

Answer based on 37 reviews

Features and Usability

### What are the key features of Botpress?

Botpress offers chatbot building with code-free development, natural language processing, and intent recognition for automated conversations. It also includes multi-channel communication, multi-language support, live chat, workflow automation, and reporting/analytics, plus contextual guidance and data visualization for tracking interactions and conversation results.

Integrations

### Which third-party tools and platforms does Botpress integrate with?

Botpress integrates with over 20 third-party tools, including Microsoft Teams, Google Workspace, HubSpot Marketing Hub, Twilio, WhatsApp Business Platform, Facebook Business Suite, Instagram for Business, and Make. Its catalog also spans chatbot, analytics, and voice tools such as ChatGPT, Google Cloud Dialogflow, Metabase, and ElevenLabs.

Answer based on 10 reviews

Getting Started and Support

### What training and onboarding options does Botpress offer?

Botpress provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled presentations, documentation serves as written reference material, and videos offer visual walkthroughs for self-paced review.

Answer based on 5 reviews

Getting Started and Support

### What customer support options does Botpress offer?

Botpress provides email/help desk, FAQ/forum, knowledge base, and chat support. User feedback points to a helpful community and practical resources for bot builders, with active forum-style guidance and responsive peer support often seen as useful during setup and deployment.

Answer based on 4 reviews

Features and Usability

### Is Botpress easy to use for building chatbot flows?

Botpress makes chatbot flow design accessible through a visual editor, drag-and-drop tools, and low-code setup. Non-technical users and small teams often find the interface intuitive after a short learning period, though beginners can feel overwhelmed at first and may want more templates, walkthroughs, and clearer documentation.

Answer based on 12 reviews

Features and Usability

### How easy is Botpress to learn and use?

Botpress gives many teams an approachable way to build chatbots with low-code tools and visual conversation design. Non-technical users often get started quickly, especially with tutorials and community help, but beginners may face an initial learning curve, limited starter templates, and added complexity for advanced setups or multiple instances.

Answer based on 10 reviews

## Features

AI summary

Based on 5,579 AI Agents for Customer Support reviews

Capterra reviewers highlight these as the features buyers care about most when choosing artificial intelligence software:

-   **Generative AI** (**35%** of reviewers rated this feature as critical)
-   **Data Import/Export** (**31%**)
-   **Natural Language Processing** (**34%**)

Botpress supports **Natural Language Processing**. However, it does not include **Generative AI** or **Data Import/Export**. Instead, it offers other features that reviewers also value, including **Machine Learning** (**33%**), **Chatbot** (**42%**), and **Multi-Language** (**29%**). These capabilities help businesses build conversational experiences, support users across languages, and improve automated interactions over time, providing teams with practical tools to manage customer communication more effectively.

Natural Language Processing

4.6 (12)

75.00% of 12 reviewers that rated this feature as important or highly important

Process and analyze human language in text or audio form

Machine Learning

4.2 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Chatbot

4.6 (14)

92.86% of 14 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

Multi-Language

4.6 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Manage and support multiple languages

Code-free Development

4.5 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Live Chat

4.0 (8)

50.00% of 8 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Botpress 16 features

### All Features
- AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data
- Chatbot: AI-based platform which conducts a conversation via auditory or textual methods
- Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language
- Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process.
- Data Visualization: Graphical representation of data
- Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance
- Intent Recognition: Helps understand a user's intentions/actions
- Live Chat: Ability to chat online in real time
- Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue
- Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
- Multi-Language: Manage and support multiple languages
- Natural Language Processing: Process and analyze human language in text or audio form
- Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities
- Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows

---

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Features

4.3 (37)

4.3

Based on 37 reviews

## Pricing

Value for money

4.4 (26)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/199292/Botpress/pricing/)

Pay-as-you-go

CA$0.00

Team

CA$495.00

Usage Based,Per Month

Enterprise

Contact Vendor for Pricing

Value for money

4.4 (26)

4.4

Based on 26 reviews

## Integrations

[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[

Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[

Algolia](https://www.capterra.com/p/148915/Algolia-Search/)[

Metabase](https://www.capterra.com/p/176651/Metabase/)[

ChatGPT](https://www.capterra.com/p/169138/Wenduct-and-Wenpipe/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (29)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (29)

4.0

Based on 29 reviews

## User reviews

Overall rating

4.5

Based on 37 reviews

Filter by rating

5(19)

4(17)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

BM

Boneficious M.

Founder

Logistics and Supply Chain

### "Increase the 5$ limit"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 6, 2026

It's not that bad, everything has its own flaws but I would recommend it to anyone. The Botpress YouTube channel is also great for explaining the User Interface

Pros

It's User Interface is really designed to accommodate even those that are new to vibe coding .it allows continued improvement

Cons

The small free tier doesn't allow you to do anything of any use. It would be better if the free tier allowed more that 500 messages and events

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Wisdom B.

Founder

Logistics and Supply Chain

### "A great tool for creating custom Ai chatbots with ease"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 30, 2025

Overall, I had a great experience, building a chatbot for the very first time, despite not being technically inclined

Pros

I really like how flexible and user-friendly it is, especially for non-technical users. The visual flow builder makes it easy to design chatbots without deep coding skills

Cons

Sometimes it takes time to get used to the interface, and setting up advanced Features can be a bit technical for beginners

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Jon David C.

CEO

Financial Services

### "Great Beginner Friendly Chatbot Platform "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 31, 2024

Pros

We loved the low cost and east of deployment. We were looking at about a half a dozen different chatbot platforms. We had narrowed the choices down to two open source chatbot platforms because we did not want to be locked in to anyone companies technology. We did not expect much support but Botpress was a nice surprise. They have a very active and supportive community along with weekly office hours and Discord server which was a great resource.

Cons

There wasn't really anything not to love about Botpress. The initial startup was a bit confusing because we had been using other open source platforms and weren't expecting an already setup cloud platform but that was a wonderful surprise.

Reasons for choosing Botpress

Ease of use, scalability, cost of deployment and operation.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

JF

Jean-Francois F.

Associé, Direction Web

Information Technology and Services

### "Excellent product and very user-friendly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 22, 2024

Pros

After evaluating multiple options, we found Botpress to be the ideal solution. This tool stands out for its user-friendliness, ease of use, and efficiency. The combination of managing conversation flows with pre-configured cards and AI provides effective control and remarkable flexibility. Moreover, the integration with GPT is highly impressive and seamlessly incorporated into the tool. In addition, the support for learning the tool is robust. The available documentation, active Discord channel for inquiries and discussions, and comprehensive YouTube training channel together create a well-designed ecosystem around the tool.

Cons

While the documentation is accessible and easy to consult, there are areas for improvement, such as the inclusion of default values for certain configurations or variables. Our tests helped us identify these, but the search in the documentation did not.

Switched from

[Dialogflow](https://www.capterra.com/p/180853/Dialogflow/)

A more user-friendly interface in Botpress and stronger support within the Botpress ecosystem.

Reasons for choosing Botpress

The interface, pricing, and support are the three main reasons we chose Botpress over other products. Additionally, being a Quebec-based product, it allows us to support local businesses, which we highly value.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

AN

Anonymous User

Licenciado en Sistema

Computer Software

### "Buen contenido para personalizar un bot"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

May 22, 2024

Pros

Me gustó que tenga variables que detecten automáticamente si es fecha o si es un nombre de persona

Cons

Que no obtenga respuestas de una api por medio de get

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MH

Max H.

Director of Marketing

Computer Software

### "Botpress is a Great Way to Get Started in Chatbots"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 16, 2024

Pros

I like that it was easy and free to get started. They have a generous free plan, so it's easy to explore and test its capabilities.

Cons

It would be a huge help to have more templates available as a starting point. The software is intuitive, but for a beginner it's hard to sift through all options to find the best way to accomplish the task at hand. I think having more templates would be a great way to learn options and best practices.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Carolyn M.

Freelance Developer

Computer Software

### "World-Class Bot Building Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 15, 2024

Botpress is a great platform with a strong community of developers around the world that are welcoming and open to sharing their time, resources, and elevating best practices among bot builders.

Pros

Botpress offers an economical and code-friendly low-code platform that allows for a range of user skill and experience to begin building scalable applications quickly.

Cons

Ambiguity on feature releases / project update timelines. They're certainly not the only company that ships features without a schedule posted to the public, but it's always nice to have a know in advance when new bells and whistles are coming!

Alternatives considered

[Voiceflow](https://www.capterra.com/p/198623/Voiceflow/)

Reasons for choosing Botpress

I wanted a low-code platform that didn't abstract away the coding element entirely and still retained enough of a robust developer toolkit that it can be built upon and scaled up gradually or rapidly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

AI Engineer

E-Learning

### "very good but need more effort"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 21, 2024

Pros

ease of use variety of features ease of integration flexibility

Cons

live chat and dashboard for managing the bot aren't the best there this is a critical issue to solve. would be nice to consider pricing for non dollar contries

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

AN

Anonymous User

Technical Manager

Computer Software

### "Botpress approaching"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

February 20, 2024

Pros

It is easy to understand it. The process for building bots is very intuitive

Cons

Complete courses to understand all the functionalities

Reasons for choosing Botpress

Simplicity in the use and big amount of functionalities

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

KO

Kamsi O.

Research Staff

Religious Institutions

### "A Flexible Chatbot Building Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 15, 2024

Pros

I like that Botpress has a low-code interface that makes it easy to create and manage chatbots, with little or no coding skills. I can use the visual flow editor, the built-in templates, and the drag-and-drop widgets to design conversational flows and user interfaces in minutes.

Cons

I dislike that Botpress has a steep learning curve, especially for beginners and non-technical users. The platform has a lot of features and options, which can be overwhelming and confusing at first. I have to spend some time and effort to learn how to use the platform effectively and efficiently.

Switched from

[Dialogflow](https://www.capterra.com/p/180853/Dialogflow/)

I switched to Botpress because i wanted more control and flexibility over my chatbot projects and i could create bots with drag and drop.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

[View all Reviews](https://www.capterra.com/p/199292/Botpress/reviews/)

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