# Botpress Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Botpress the right Artificial Intelligence solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199292/Botpress/reviews --- Botpress 4.5 (37) [View alternatives](https://www.capterra.com/p/199292/Botpress/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Botpress Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews BM Boneficious M FounderLogistics and Supply Chain, Self-employedUsed the software for: Less than 6 months. “It's User Interface is really designed to accommodate even those that are new to vibe coding .it“ March 6, 2026 KO Kamsi O Research StaffReligious Institutions, 11 - 50 employeesUsed the software for: 1-2 years. “I dislike that Botpress has a steep learning curve, especially for beginners and non-technical users.“ February 15, 2024 Carolyn M Freelance DeveloperComputer Software, Self-employedUsed the software for: 6-12 months. “Botpress offers an economical and code-friendly low-code platform that allows for a range of user skill and experience to begin building scalable applications quickly.“ March 15, 2024 CB Cesar Augusto B CEOComputer & Network Security, 2 - 10 employeesUsed the software for: Less than 6 months. “At first, it's a bit difficult to understand the interface“ February 13, 2024 Wisdom B FounderLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “I really like how flexible and user-friendly it is, especially for non-technical users.“ October 30, 2025 VG Vatsal G WEB DEVELOPERComputer Software, Self-employedUsed the software for: Less than 6 months. “It's easy to use the studio without doing the code stuffs and API“ February 15, 2024 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin M. CloudOps Engineer E-Learning Used the software for: 1-2 years ### "Still evaluating the free version" April 2, 2020 4.0 Still evaluating, but trying to better understand where the Bots can be helpful in a learning environment Pros The visual editor is a nice addition, easy to implement on linux, just a few commands to get started Cons While the visual editor is nice to have, there is too little documentation on building a bot. The app is updated quite frequently, but the documentation trails way behind. The only way that we learned to build a bot is by following along a YouTube tutorial from 2 years ago. Wish there were more walk-throughs. Review Source Response from Botpress April 15, 2020 Hi Kevin, I want to thank you for your feedback. I take good note of the lack of documentation about building a chatbot. We will work to improve this. Best, Marc CAB Cesar Augusto B. CEO Computer & Network Security Used the software for: Less than 6 months ### "Chatbot Creation with Artificial Intelligence" February 13, 2024 5.0 Overall, it's interesting and satisfying; it helps spark the imagination to create interesting bots. Pros Easy of use and development of natural language bots Cons At first, it's a bit difficult to understand the interface Reason for choosing Botpress I looked at several options, and this one seemed the most interesting to me. Review Source AC Anurag C. Data scientist Government Relations Used the software for: I used a free trial ### "Not able to get it running lack of tutorial and ease of use." April 2, 2020 4.0 Pros Flow based structure, drag & drop and connecting Cons Nil, I didn’t explored that much coz I got so confused and went back to rasa Review Source Response from Botpress April 15, 2020 Hi Anurag, thanks for taking the time to leave a review. I am sorry you had such a bad experience with our product. I'd love to take some time and pick your brain to really understand where we should improve to make sure that doesn't happen again. Please send me an email so we can schedule some time. Best, Marc VR Verified Reviewer student Computer Software Used the software for: Less than 6 months ### "boom in ai field" February 15, 2024 5.0 its is awesome literally it helps me first day i did not know how to use when i am friendly with it then i made me master after two days Pros pros are following: easy to handle easy to publish easy to use easy to use multi functionality Cons i like most is the feature that we can get source code also through which we can implement on project easily Review Source VG Vatsal G. WEB DEVELOPER Computer Software Used the software for: Less than 6 months ### "The best AI enabled bot platform " February 15, 2024 5.0 It's very helpful for our educational purpose project at my university Pros It's easy to use the studio without doing the code stuffs and API Cons \-Less CSS modification and js file not modifyable -Glitched in KB and flows Review Source DS Demyan S. Lead Engineer Telecommunications Used the software for: 6-12 months ### "Best on premises chatbot solution" March 22, 2020 4.0 Best open source solution available on the market Pros \- Easy to use CMS - Great modular architecture - Community support - Fully customizable - Multiple bots on one instance Cons \- Lack of documentation - Businesses model is based on paid features and paid support rather than just support Alternatives considered [Rasa](https://www.capterra.com/p/180821/Rasa-Platform/)[Chatfuel](https://www.capterra.com/p/181770/Chatfuel/)[Dialogflow](https://www.capterra.com/p/180853/Dialogflow/) Review Source Response from Botpress March 26, 2020 Hi Demyan, Thank you for the very detailed feedback. Cheers! VR Verified Reviewer Technical Manager Computer Software Used the software for: Less than 6 months ### "Botpress approaching" February 20, 2024 5.0 Pros It is easy to understand it. The process for building bots is very intuitive Cons Complete courses to understand all the functionalities Reason for choosing Botpress Simplicity in the use and big amount of functionalities Review Source VR Verified Reviewer AI Engineer E-Learning Used the software for: Less than 6 months ### "very good but need more effort" February 21, 2024 4.0 Pros ease of use variety of features ease of integration flexibility Cons live chat and dashboard for managing the bot aren't the best there this is a critical issue to solve. would be nice to consider pricing for non dollar contries Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: Less than 6 months ### "Viable solution for bespoke uUX" April 2, 2020 5.0 Pros The visual editor allows you to rapidly build out the flows you want to follow and then you can dive into the code to make the final tweaks you need. Cons It was early days when I used it so it had a few bugs and limitations. These have mostly cleared up since. Review Source Response from Botpress April 3, 2020 Hi, thanks for reviewing us. If you like the visual conversation builder, you are going to really enjoy what's coming. Stay tuned! AB Ankit B. Assistant Professor Education Management Used the software for: Less than 6 months ### "Good with limited features" April 7, 2020 5.0 Pros Easy to learn, free and open source software. Cons Dependency on heroku, slow, limited features and apis Review Source Response from Botpress April 23, 2020 Hi Ankit, thanks a lot for taking the time to leave some feedback. Best, Marc SO Susan O. Content Developer Computer Networking Used the software for: I used a free trial ### "Botpress is cool" April 14, 2020 5.0 Pros I found it easy to use and adjust with the software. Botpress is straightforward and very much worth it. Cons None. It's absolutely perfect. I didn't notice any disadvantages whatsoever. Review Source NK Nikhil K. Student Computer & Network Security Used the software for: I used a free trial ### "Easy to use software " April 7, 2020 4.0 Pros Integration and coustumisablility were the key aspects I loved about this. Cons The beginners learning curve is the only obstacle, once crossed there will be no turning back. Review Source Response from Botpress April 15, 2020 Hi Nikhil, I am happy to know that the learning curve didn't prevent you from enjoying Botpress. Thanks for your review and feel free to reach out with your ideas to flatten that learning curve. Best, Marc Wisdom B. Founder Logistics and Supply Chain Used the software for: 6-12 months ### "A great tool for creating custom Ai chatbots with ease" October 30, 2025 4.0 Overall, I had a great experience, building a chatbot for the very first time, despite not being technically inclined Pros I really like how flexible and user-friendly it is, especially for non-technical users. The visual flow builder makes it easy to design chatbots without deep coding skills Cons Sometimes it takes time to get used to the interface, and setting up advanced Features can be a bit technical for beginners Review Source BM Boneficious M. Founder Logistics and Supply Chain Used the software for: Less than 6 months ### "Increase the 5$ limit" March 6, 2026 4.0 It's not that bad, everything has its own flaws but I would recommend it to anyone. The Botpress YouTube channel is also great for explaining the User Interface Pros It's User Interface is really designed to accommodate even those that are new to vibe coding .it allows continued improvement Cons The small free tier doesn't allow you to do anything of any use. It would be better if the free tier allowed more that 500 messages and events Review Source JF Jean-Francois F. Associé, Direction Web Information Technology and Services Used the software for: Less than 6 months ### "Excellent product and very user-friendly" May 22, 2024 5.0 Pros After evaluating multiple options, we found Botpress to be the ideal solution. This tool stands out for its user-friendliness, ease of use, and efficiency. The combination of managing conversation flows with pre-configured cards and AI provides effective control and remarkable flexibility. Moreover, the integration with GPT is highly impressive and seamlessly incorporated into the tool. In addition, the support for learning the tool is robust. The available documentation, active Discord channel for inquiries and discussions, and comprehensive YouTube training channel together create a well-designed ecosystem around the tool. Cons While the documentation is accessible and easy to consult, there are areas for improvement, such as the inclusion of default values for certain configurations or variables. Our tests helped us identify these, but the search in the documentation did not. Reason for choosing Botpress The interface, pricing, and support are the three main reasons we chose Botpress over other products. Additionally, being a Quebec-based product, it allows us to support local businesses, which we highly value. Switched from [Dialogflow](https://www.capterra.com/p/180853/Dialogflow/) A more user-friendly interface in Botpress and stronger support within the Botpress ecosystem. Review Source Jon David C. CEO Financial Services Used the software for: Less than 6 months ### "Great Beginner Friendly Chatbot Platform " May 31, 2024 5.0 Pros We loved the low cost and east of deployment. We were looking at about a half a dozen different chatbot platforms. We had narrowed the choices down to two open source chatbot platforms because we did not want to be locked in to anyone companies technology. We did not expect much support but Botpress was a nice surprise. They have a very active and supportive community along with weekly office hours and Discord server which was a great resource. Cons There wasn't really anything not to love about Botpress. The initial startup was a bit confusing because we had been using other open source platforms and weren't expecting an already setup cloud platform but that was a wonderful surprise. Reason for choosing Botpress Ease of use, scalability, cost of deployment and operation. Review Source Carolyn M. Freelance Developer Computer Software Used the software for: 6-12 months ### "World-Class Bot Building Platform" March 15, 2024 5.0 Botpress is a great platform with a strong community of developers around the world that are welcoming and open to sharing their time, resources, and elevating best practices among bot builders. Pros Botpress offers an economical and code-friendly low-code platform that allows for a range of user skill and experience to begin building scalable applications quickly. Cons Ambiguity on feature releases / project update timelines. They're certainly not the only company that ships features without a schedule posted to the public, but it's always nice to have a know in advance when new bells and whistles are coming! Alternatives considered [Voiceflow](https://www.capterra.com/p/198623/Voiceflow/) Reason for choosing Botpress I wanted a low-code platform that didn't abstract away the coding element entirely and still retained enough of a robust developer toolkit that it can be built upon and scaled up gradually or rapidly. Review Source Abhishek Raj S. Application Specialist Computer Software Used the software for: 1-2 years ### "An excellent Bot framework that can be deployed totally on premise." March 9, 2020 5.0 Pros I have evaluated a dozen other chatbot frameworks but choose to go with Botpress. One of the main things which I like about Botpress is that it can be deployed on-prem and none of the data leaves your organization. It can be customized as you like and as they said, it's like a WordPress for chatbots. Recently Botpress community support started growing. Cons There is a learning curve to it. The documentation/blog can be improved to help customers stay motivated. Reason for choosing Botpress I used Botpress over the other alternatives because of their out of the box support for ceratin modules like HITL, Analytics, State Management, Test framework, CSM and most importantly the on prem solution. Review Source Response from Botpress March 12, 2020 Hi Abhishek, thanks for reviewing Botpress and for bringing up the learning curve of our product. We've recently hired great talents to improve the experience. We are also putting more effort into content creation to help the community use Botpress to its fullest potential. Cheers! KO Kamsi O. Research Staff Religious Institutions Used the software for: 1-2 years ### "A Flexible Chatbot Building Platform" February 15, 2024 5.0 Pros I like that Botpress has a low-code interface that makes it easy to create and manage chatbots, with little or no coding skills. I can use the visual flow editor, the built-in templates, and the drag-and-drop widgets to design conversational flows and user interfaces in minutes. Cons I dislike that Botpress has a steep learning curve, especially for beginners and non-technical users. The platform has a lot of features and options, which can be overwhelming and confusing at first. I have to spend some time and effort to learn how to use the platform effectively and efficiently. Switched from [Dialogflow](https://www.capterra.com/p/180853/Dialogflow/) I switched to Botpress because i wanted more control and flexibility over my chatbot projects and i could create bots with drag and drop. Review Source VR Verified Reviewer Licenciado en Sistema Computer Software Used the software for: 6-12 months ### "Buen contenido para personalizar un bot" May 22, 2024 4.0 Pros Me gustó que tenga variables que detecten automáticamente si es fecha o si es un nombre de persona Cons Que no obtenga respuestas de una api por medio de get Review Source Ian F. Administrativo Newspapers Used the software for: 1-2 years ### "Boopress is Very nice" April 7, 2020 4.0 Pros easy usability and easy management for the administrator. Cons didn't have much video tutorial and the installation was not very fast. Review Source Response from Botpress April 15, 2020 Hi Ian, thanks for taking the time to review. I'd love to know more about the speed of installation. I'd like to know your thoughts and understand how we can improve. Please send me an email Best, Marc VT VARUN T. Agency owner Computer Software Used the software for: Less than 6 months ### "Good Experience" February 13, 2024 4.0 Pros Easy to understand easy to use botpress is amazing Cons Sometimes it gets buggy and botpress team need to look into this Review Source MH Max H. Director of Marketing Computer Software Used the software for: Less than 6 months ### "Botpress is a Great Way to Get Started in Chatbots" May 16, 2024 4.0 Pros I like that it was easy and free to get started. They have a generous free plan, so it's easy to explore and test its capabilities. Cons It would be a huge help to have more templates available as a starting point. The software is intuitive, but for a beginner it's hard to sift through all options to find the best way to accomplish the task at hand. I think having more templates would be a great way to learn options and best practices. Review Source FS Federico S. IT director Computer Software Used the software for: 1-2 years ### "From the beginning" April 2, 2020 4.0 Pros The robust and integrated platform fully featured and open Cons Bugs and critical features should be prioritized over net features Review Source Response from Botpress April 3, 2020 Hi Federico, Thank you for your review and for being a part of the Botpress community. AD Amit D. Associate engineering manager Computer Software Used the software for: 6-12 months ### "Amit’s review" April 10, 2020 3.0 Pros Ease of usage Ui flow design Nlp processing Cons Customization Add custom widgets and hooks Review Source Response from Botpress April 15, 2020 Hi Amit, first, I want to thank you for reviewing Botpress. It's greatly appreciated. I'd love to get the chance to pick your brain on custom widgets and hooks. If I get a better understanding of your use case, I can bring this up in a product meeting. You can also create a ticket on our Github project since we are open-source. Best, Marc Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.