--- title: "CloudRadial Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CloudRadial Software - reviews, pricing plans, popular comparisons to other Portal products and more." source_url: "https://www.capterra.com/p/199354/CloudRadial/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # CloudRadial Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CloudRadial ## What is CloudRadial? CloudRadial's Unified Client Portal gives every MSP client one branded place to work with their provider: submit and track support requests, view invoices and license counts, browse a knowledge base, check compliance posture, and see what's being delivered, all under the MSP's own branding. Requests come in through structured forms with conditional logic and approval routing, so a request arrives with the right details attached instead of needing follow-up questions. The portal is reachable on the web, as a branded desktop app, or embedded inside Microsoft Teams. A shared Planner gives the client and MSP one roadmap of what's done, in progress, and next, so reviews are a working conversation instead of a one-way report. Compliance posture is scored and shown as a simple status. The portal reflects the same ticket record the MSP's PSA already tracks, so both sides always see the same information. ## What is CloudRadial used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Reporting](https://www.capterra.com/reporting-software/)[IT Service](https://www.capterra.com/it-service-software/) Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $145 Other, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CloudRadial?[Manage this product listing](https://www.g2.com/products/cloudradial/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CloudRadial 4.7 (55) VS. [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $145 Other, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (55) Ease Of Use 4.7 (5,322) Value For Money 4.6 (49) Value For Money 4.5 (5,079) Customer Service 4.7 (54) Customer Service 4.6 (5,093) ## CloudRadial alternatives Highest Rated [4.8 (106)](https://www.capterra.com/p/146524/Shelf/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (49)](https://www.capterra.com/p/10019610/Motion-io/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,339)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/199354/CloudRadial/alternatives/) ## FAQs about CloudRadial Overview ### What problems does CloudRadial solve? CloudRadial solves the problem of clients navigating separate systems for support requests, account data, documentation, reporting, and project planning. It gives managed service providers a branded portal where clients can submit tickets, view assets, licenses, MFA and compliance status, and access policies and knowledge articles. Account managers, vCIOs, support teams, and client contacts benefit from clearer service visibility and fewer updates. Answer based on 25 reviews Overview ### Which roles and teams benefit most from CloudRadial? CloudRadial is most used by MSP executives, owners, and operations leaders who need visibility into client services, account health, and business performance. IT operations managers, helpdesk technicians, systems analysts, and automation engineers use it to manage support requests, document services, automate routine tasks, and give clients a central service portal. Answer based on 55 reviews Overview ### What company size and industries is CloudRadial built for? CloudRadial is built for small Managed Service Providers and internal IT teams, with 93% of reviewers from small businesses and 76% in Information Technology and Services. It also serves midsize businesses (7%) and organizations in Computer & Network Security (11%) and Information Services (5%) focused on improving customer or end-user experience. Answer based on 55 reviews Features and Usability ### What are the key features of CloudRadial? CloudRadial includes a self-service client portal for creating, viewing, and updating support tickets. Its ticket management supports customizable service-request forms, categories, routing, and status-driven workflows. Data visualization and reporting provide client-facing views of service information, while document management and file sharing support access to archived reports and resources. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does CloudRadial integrate with? CloudRadial integrates with over 40 third-party tools, including reviewer-confirmed ConnectWise PSA, Autotask PSA, and Microsoft 365. Its catalog also includes Addigy, Auvik, BrightGauge, Calendly, Datto RMM, Google, HaloPSA, Hudu, and IT Glue, supporting PSA, identity, monitoring, documentation, and client-management workflows. Answer based on 18 reviews Getting Started and Support ### What training and onboarding options does CloudRadial offer? CloudRadial provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing for product guidance. Answer based on 8 reviews Getting Started and Support ### What customer support options does CloudRadial offer, and how do users rate the experience? CloudRadial offers email/help desk, a knowledge base, and chat support. Users generally describe the support team as prompt, responsive, helpful, and receptive to feature requests. Some users want clearer communication about maintenance and product-development expectations, while others find training videos difficult to navigate and request more step-by-step guidance. Answer based on 40 reviews Features and Usability ### Is CloudRadial easy for clients and IT teams to use? CloudRadial gives clients a branded, generally intuitive portal for tickets, documentation, reports, and service information. MSP teams value the customizable interface and familiar visual design, while some administrators find deeper settings, knowledge base navigation, and content management less intuitive. Training and support help teams work through the learning curve. Answer based on 21 reviews Features and Usability ### How well does CloudRadial handle client ticket management? CloudRadial gives clients a clear place to submit, track, review, and close support tickets through PSA integrations. MSP teams value customizable request forms, ticket visibility, and reduced phone-based support requests. Some administrators want more detailed form logic, routing controls, technician assignment options, and visibility into project-related tickets. Answer based on 19 reviews ## Features AI summary Based on 1,987 Portal reviews Capterra reviewers point to these as the top priorities when choosing Managed Service Providers (MSP) software: - **Remote Access/Control** (**63%** of reviewers rated this feature as critical) - **Server Monitoring** (**56%**) - **Remote Monitoring & Management** (**60%**) CloudRadial supports all three features that reviewers rate as most important: **Remote Access/Control**, **Server Monitoring**, and **Remote Monitoring & Management**. Together, these capabilities give teams the tools to access systems quickly, keep watch over server health, and manage endpoints proactively, helping businesses reduce downtime, respond faster to issues, and maintain more consistent service delivery. Alerts/Notifications 4.4 (11) 27.27% of 11 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Self Service Portal 4.8 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Search/Filter 4.3 (12) 33.33% of 12 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Customizable Branding 4.4 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Reporting & Statistics 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Third-Party Integrations 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes CloudRadial 35 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Portal: Online portal where employees can access and track their own information - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Directory: Store, modify, and track user accounts and access in a centralized directory - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (55) 4.5 Based on 55 reviews ## Pricing Value for money 4.6 (49) Free Version Starter Suite $145.00 Other,Per Month Chat Starter - FREE $0.00 It includes: - Chat Value for money 4.6 (49) 4.6 Based on 49 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ IT Glue](https://www.capterra.com/p/170401/ITGlue/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (54) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (54) 4.7 Based on 54 reviews ## User reviews Overall rating 4.7 Based on 55 reviews Filter by rating Counts reflect reviews available in this feed. 5(41) 4(13) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Sean H. CEO Used the software for: 3-5 years ### "Great help desk software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2022 Great product that helped us while bringing on a very large client (for us). This product has given us a competitive advantage against others and is an amazing sales tool, training portal, reporting dashboard, support tool and account management tool. Pros The team is very responsive. You can see that they love the product and are there to help. We moved from a competitor who was mostly coasting. Cons There is a lot to getting this implemented. I would recommend the white glove support if they still have that as an option for installation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: 3-5 years ### "A Solid Customer Portal for MSPs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 2, 2022 The core functionality of the application is excellent and reliable. The things that work, work well. My review has been vocal in the shortcomings of its integrations with our business tools because we see the real potential the application could have to be a 100% automated self-service window into our entire customer relationship lifecycle. The product is 75-80% of the way there, and we are very satisfied with the portions which do work, and have no intention of shopping around for another vendor at this time. \[SENSITIVE CONTENT\] and the support team at CloudRadial are responsive and earnest, but have missed the mark a few times on transparency and setting realistic expectations for their commitments to develop additional critical features for the product. The introduction and expansion of other CloudRadial modules (like Assessments) have continued to reinforce the value of the product for us, and we're optimistic about the growth and future development of the platform. Pros The customer experience is straightforward. The functionality which exists is very customizable compared to industry standards. Managing Service Tickets, Assessments, Invoices, and customer Planner / Roadmaps is intuitive and easy. Cons Items which have been on the CloudRadial software development roadmap for years have not been released or given firm timelines. Timelines for actively-in-development product functionality which have been expressed to us in emails or calls have repeatedly been missed, in the case of the ConnectWise Manage Projects module spanning all the way back to our original onboarding meetings in October of 2019 (it is August 31, 2022 when I write this). Critically, we receive regular complaints from customers that anything associated with a Project in ConnectWise Manage will disappear from the customer portal, as Project Tickets will not integrate with CloudRadial and customers assume it has been closed because it is simply impossible for them to see anymore. The Customer Planner is helpful for visualizing customer goals, but it does not integrate with the ConnectWise Opportunities our vCIO / AM teams use to actually report on and execute these plans, which introduces significant manual "paperwork" following customer Planner meetings to re-create our Planner items inside Opportunities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lucas B. Director Used the software for: Less than 1 year ### "Great idea but poorly executed" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 October 11, 2023 Pros Having a central dashboard for both ourselves and our clients that we could customise with training, access to their web apps, ticket submission etc was the number one reason for this product. The dashboard looked great once configured. Cons Customising and setting up content for the dashboard was painful, confusing and very difficult. Support helped a lot but it needs serious simplification Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Brandon M. CEO Used the software for: Less than 1 year ### "Must Have " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2022 We are working to drive all our main lines of customer engagement through the portal to help create a common experience from sales to support. Our use of CR is really helping transform our good process into something that is visible at all times to our customers. Pros The Cloudradial solution helps drive a lot of interactions we have with our customer into a common location from support to reporting to sales. Helping customers not go 10 different spots helps improve our engagement in many ways. Cons Nothing at the moment. We see continuous product enhancements and very happy with the solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Experienced Manager Used the software for: 1-3 years ### "A great piece of software with room for improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 19, 2022 Overall I have really liked working with CloudRadial. I really enjoy working with the support teams and being able to solve internal and external business issues easily and quickly. There are a few things that I wish I could do more of but overall I am satisfied with the product. I would like to get more visibility into the development path for CloudRadial and I would like to see more focus on enhancing the current feature set instead of development of additional features and integrations. Pros I really like the ease-of-use for the end user. Also publishing and managing content is a nice and easy to understand system for multiple people to be involved with. I like that I can use this platform to drive multiple parts of our business without needing a lot of extra effort in sea parting those entities. Cons Administration of the various systems is one of my biggest pain points. Teaching other administrators where to go to edit specific pieces of information is cumbersome and it feels like the administrative portions are spread out to every corner of the software, making it hard to ensure that things are handled properly. Another portion that feels incomplete is the ticket submission forms. Forms are great and there are some good options but there are some missing features around choices that are made. Choices in the form can effect the form questions, however those questions are unable to affect routing decisions or how tickets get categorized when they are created. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Operations Specialist Used the software for: 1-3 years ### "Works great for tickets and opportunities, but look elsewhere if you need a portal for projects" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 2, 2022 CloudRadial has been great for getting clients the ability to see and interact with their service tickets, cleaning up their company directory, showing high risk users, MFA, license counts etc. CloudRadial's Customer service is excellent, however, notifications about potential outages due to changes could use some work. At one point no one was able to login to CR due to changes made during the day. this appears to be improving slightly, but being notified of upcoming maintenance, changes, updates, etc ahead of time seems like a no brainer and an easy win. Pros The end user experience in CloudRadial is amazing, it has a lot of robust data and features at your fingertips. Cons As an administrator and implementer, the setup is very confusing, takes a long time to adjust to the learning curve, and the lack of Project features to show clients is very disappointing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Mr Used the software for: Less than 1 year ### "Lots of potential if you invest the time." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 2, 2022 Pros Our primary focus initially was on the account management features for Assessments, Policies, Dashboards, Reports, and Planner. There is plenty of "meat" in there to help shape your vCIO discussions. Cons It requires a TREMENDOUS investment of time to really unlock the potential of the system. You may have to re-envision how you engage with your clients. For us it took 3-4 weeks of really solid work to get the system ready for a client beta. It was well worth the investment, but without that effort, I'm not sure how much value we would derive from the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Principal Consultant Used the software for: Less than 1 year ### "CloudRadial for the Win. Market Leader" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2022 I moved from a big competitor and it was the best choice we made. I've checked out a few of the main competitors when I moved and CloudRadial was the easy choice. Pros I love the Microsoft look and feel. It really makes the learning curve easier. KB articles are easy to read and follow. Cons Sometimes when things have so much customization it can be a challenge to get each piece to work as expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: Less than 1 year ### "Good Product for EndUsers" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 2, 2022 Pros This software has changed the way we are able to interact with clients. It provides live data which increases accountability and ease of management. There is a lot of information available for those who seek it out. Cons The platform is often slow. It also lacks granularity when publishing content. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CxO Used the software for: 3-5 years ### "Great Product, Getting support however..." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 August 17, 2022 The organization is great, but the inability to actually CALL someone and speak to a human being for support absolutely blows. Pros Integrates well, but has a LOT of interconnected pieces all of which must be aligned to work as desired, which is a little frustrating. It's a little over-complicated in my opinion. Cons It's complicated with too many inter-dependant/inter-related components and settings. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/199354/CloudRadial/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.