# CloudRadial Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CloudRadial Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more. Source: https://www.capterra.com/p/199354/CloudRadial --- # CloudRadial Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CloudRadial ## What is CloudRadial? With CloudRadial's Unified Client Portal™ and CSA Platform, MSPs can provide their clients with an Amazon-like experience. From self-triage to managing IT services, CloudRadial is the only solution that connects clients directly to their stack. By leveraging the power of on-demand reporting, real-time insights, and automation, MSPs can support their clients’ business needs while proving their value as trusted advisors. Purpose-built to empower MSPs to deliver excellent customer service, CloudRadial is dedicated to helping MSPs across the globe grow and scale their business. ## What is CloudRadial used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Reporting](https://www.capterra.com/reporting-software/)[IT Service](https://www.capterra.com/it-service-software/) Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $95 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CloudRadial?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://CloudRadial.com&name=CloudRadial) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CloudRadial 4.7 (55) VS. [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $95 Other, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (55) Ease Of Use 4.2 (753) Value For Money 4.6 (49) Value For Money 4.3 (534) Customer Service 4.7 (54) Customer Service 4.3 (544) ## CloudRadial alternatives [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (710)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (2,987)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/199354/CloudRadial/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.8 (28) 82.14% of 28 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Data Visualization 4.4 (26) 61.54% of 26 reviewers that rated this feature as important or highly important Graphical representation of data Support Ticket Management 4.7 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Remote Access/Control 4.3 (16) 25.00% of 16 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Data Import/Export 4.6 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Import and export data to and from software applications Automated Routing 4.8 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules CloudRadial 42 features Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tickets are automatically assigned to specific agents based on predefined rules Create backups and provide methods to recover deleted/lost data Private online space that lets businesses securely share documents and provide information access to clients Track and manage adherence to policies for any service, product, process, or supplier Add customized logos and colors to align with company branding Alter the layout and content of dashboards Alter the layout and content of reports Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Generate reports to assess the financial performance of an organization Form predictions based on past and present data/trends Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Templated responses for responding quickly to recurring support requests A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, manage, and track policies and procedures within an organization Analyze and gain insights into data in real-time Receive system updates as soon as any changes are made Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications View and track pertinent metrics to find patterns and gain insights from data Reports specific to sales analysis for trends and strategies Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.5 (55) 4.5 Based on 55 reviews ## Pricing Value for money 4.6 (49) Basic $95.00 Other,Per Month Value for money 4.6 (49) 4.6 Based on 49 reviews ## Integrations [ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ QuoteWerks](https://www.capterra.com/p/135691/QuoteWerks/)[ Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[ Domotz](https://www.capterra.com/p/149665/Domotz-PRO/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (54) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (54) 4.7 Based on 54 reviews ## User reviews Overall rating 4.7 Based on 55 reviews Filter by rating 5(41) 4(13) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Lucas B. Director Information Technology and Services ### "Great idea but poorly executed" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 October 6, 2023 Pros Having a central dashboard for both ourselves and our clients that we could customise with training, access to their web apps, ticket submission etc was the number one reason for this product. The dashboard looked great once configured. Cons Customising and setting up content for the dashboard was painful, confusing and very difficult. Support helped a lot but it needs serious simplification Alternatives considered [Invarosoft](https://www.capterra.com/p/214402/Invarosoft-CX-Platform/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Mizanur Rahman M. CEO Marketing and Advertising ### "Amazing product for client facing" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 5, 2023 Overall, CloudRadial offers a powerful platform for us to manage our client relationships and service delivery. Its features and capabilities help us to improve their operations, increase client satisfaction, and grow their businesses. Pros CloudRadial allows MSPs to provide our clients with a unified and branded interface to access our services, including support, documentation, and reporting. The portal can be customized to match the MSP's branding and workflows, which can help improve the client experience. CloudRadial offers a comprehensive platform for MSPs to manage their client relationships and service delivery, which can help us improve our operations and grow our businesses. Cons Its price is a little higher. It is a subscription-based service that adds to the operational costs of our MSPs. It has little difficulty setting up and configuring the platform to our specific needs, although CloudRadial offers support and resources to help us overcome any challenge. Switched from [MangoApps](https://www.capterra.com/p/131314/MangoApps/) It was difficult to maintain. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kevin H. Head of Projects Information Technology and Services ### "Game changing application for MSPs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2022 I really like the software. It fills a gap for us and its here to stay. We have invested hundreds of hours in getting to know it and fine-tuning it for our clients. Pros We use Cloudradial as an account management tool for our clients to show their assets and compliance stats. Our account managers use the planner and meeting features in sales meetings with existing clients. In a few cases, Cloudradial was the app that got us over the line in pitches for new clients. I used the knowledge base a lot and we provide a ton of content for our clients, including their own policies (infosec, QA, HR etc). I like how granular you can be about who sees the published articles. We are increasingly using the policies section to report on compliance for our clients Cons Navigation can be convoluted and long-winded. For example, if I am editing KB articles and I want to see which company groups a client belongs to, its a nuisance to exit KB and navigate back to the client to check, and then come all the way back to partner content. KB sorting and filtering is a pain. Every time I come back to partner content, all content groups are expanded and I have to scroll down to find the package I was working on. It would be very helpful to move content types (articles, courses, menu items etc) to tabs or all them to be rolled up by default. It would also be great if partner content was searchable. When publishing content, it would be great to have a check-box for each article to select whether it is published. I regularly have to remove an article from sight while an amendment is being written and would be amazing if I could simply uncheck this article and re-publish the package to remove the article from view. There is a work-around for this, but it is convoluted and time consuming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Strategic Advisor Information Technology and Services ### "Engouraged by the layout and our clients welcome the change" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 1, 2022 Pros Reporting and layout of Office 365 Subscriptions under Licenses Cons Some things seem kind of burried, like finding the URL for a Report Folder so our summary reports from BrightGuage get sent regulary to a certain folder. A little hard to find. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Halion A. Data Center Operations Technician Information Technology and Services ### "very customizable" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 1, 2022 our current psa is very useful but kinda ugly, especially client facing, cloud radial makes a it a much nicer interface Pros integrates fully with our current psa/rmm Cons quite a lot of time goes into initial setup Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Rizwan M. president Information Technology and Services ### "Excellent MSP Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2022 Pros You can provide intranet, customer management and training Cons Menu Items can be hard to find. It might be better to allow favorites, pinning for menu items. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Joshua D. Tier 1 Helpdesk Technician Information Technology and Services ### "Cloud Radial For Helpdesks" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 31, 2022 I have only used it a few months and have been customizing it but so far it is very user friendly and seems to have a lot of potential. Pros I love the ticket management and integration with PSAs. I also like how customizable the forms are to assist users with submitting tickets. Cons I wish there were more options to create companies and sub companies. This would allow for greater customization that could work better for different fields. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG James G. Operations Manager Information Technology and Services ### "A Solid Customer Portal for MSPs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 31, 2022 The core functionality of the application is excellent and reliable. The things that work, work well. My review has been vocal in the shortcomings of its integrations with our business tools because we see the real potential the application could have to be a 100% automated self-service window into our entire customer relationship lifecycle. The product is 75-80% of the way there, and we are very satisfied with the portions which do work, and have no intention of shopping around for another vendor at this time. \[SENSITIVE CONTENT\] and the support team at CloudRadial are responsive and earnest, but have missed the mark a few times on transparency and setting realistic expectations for their commitments to develop additional critical features for the product. The introduction and expansion of other CloudRadial modules (like Assessments) have continued to reinforce the value of the product for us, and we're optimistic about the growth and future development of the platform. Pros The customer experience is straightforward. The functionality which exists is very customizable compared to industry standards. Managing Service Tickets, Assessments, Invoices, and customer Planner / Roadmaps is intuitive and easy. Cons Items which have been on the CloudRadial software development roadmap for years have not been released or given firm timelines. Timelines for actively-in-development product functionality which have been expressed to us in emails or calls have repeatedly been missed, in the case of the ConnectWise Manage Projects module spanning all the way back to our original onboarding meetings in October of 2019 (it is August 31, 2022 when I write this). Critically, we receive regular complaints from customers that anything associated with a Project in ConnectWise Manage will disappear from the customer portal, as Project Tickets will not integrate with CloudRadial and customers assume it has been closed because it is simply impossible for them to see anymore. The Customer Planner is helpful for visualizing customer goals, but it does not integrate with the ConnectWise Opportunities our vCIO / AM teams use to actually report on and execute these plans, which introduces significant manual "paperwork" following customer Planner meetings to re-create our Planner items inside Opportunities. Alternatives considered [Invarosoft](https://www.capterra.com/p/214402/Invarosoft-CX-Platform/) [DeskDirector](https://www.capterra.com/p/176872/DeskDirector-Portal/) Reasons for choosing CloudRadial CloudRadial's interface is cleaner than its competitors, and we saw a higher potential for growth and development in the platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Alexandre A. vDSI Information Technology and Services ### "Cloud Radial, or how to ease the connection with the clients for MSP" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 31, 2022 We were searching for a customer portal to ease the communication with our clients and users. From this point of view we reached our goal. We need to work a bit more to be able to master the report and QBR. Pros The first step of the integration was quite easy and straightforward. After a bit of customization, the tool was ours. The first time our clients saw their tickets appearing on the screen of their computer, with all these information reachable in one place, I could saw the stars in their eyes. Cons The lack of customization on numbers of forms or data list is quite annoying. As for example, it's not possible yet to change the column displayed on the "workstations" category. It's not possible to customize the reports content. My clients doesn't need all these information about their computer on every report, yet I cannot change that, and I have to send this unoptimized report. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Dan S. Technical Account Manager Information Technology and Services ### "Amazing Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 August 30, 2022 Pros Super helpful tool (crucial) to someone like myself as an account manager. Single pane of glass. Customers very happy with it as well. Cons I don't have any cons really to suggest Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/199354/CloudRadial/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)