# Page 2 | CloudRadial Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CloudRadial the right Managed Service Providers (MSP) solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199354/CloudRadial/reviews --- CloudRadial 4.7 (55) [View alternatives](https://www.capterra.com/p/199354/CloudRadial/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CloudRadial ## Showing most helpful reviews Showing 26-50 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MRM Mizanur Rahman M. CEO Marketing and Advertising Used the software for: 6-12 months ### "Amazing product for client facing" April 5, 2023 5.0 Overall, CloudRadial offers a powerful platform for us to manage our client relationships and service delivery. Its features and capabilities help us to improve their operations, increase client satisfaction, and grow their businesses. Pros CloudRadial allows MSPs to provide our clients with a unified and branded interface to access our services, including support, documentation, and reporting. The portal can be customized to match the MSP's branding and workflows, which can help improve the client experience. CloudRadial offers a comprehensive platform for MSPs to manage their client relationships and service delivery, which can help us improve our operations and grow our businesses. Cons Its price is a little higher. It is a subscription-based service that adds to the operational costs of our MSPs. It has little difficulty setting up and configuring the platform to our specific needs, although CloudRadial offers support and resources to help us overcome any challenge. Switched from [MangoApps](https://www.capterra.com/p/131314/MangoApps/) It was difficult to maintain. Review Source CS Chip S. Director of Managed Services Information Technology and Services Used the software for: 2+ years ### "Worth every penny - but have the time to devote to a proper deployment" August 16, 2022 5.0 Overall experience has been fantastic. The support team is very responsive and helpful. Our clients that use it, love it. Getting them to use it and the buy-in has been the biggest challenge that we're still facing. Pros Replaces the dated client portal in our PSA. Allows for contact sync between M365 and our PSA. Broadcast and messaging feature. The desktop application and details associated with a support ticket entry are very helpful. Cons Learning curve. While there is adequate documentation some of it is unclear for the novice. Price is creeping up, and I suppose that's the case everywhere. But I'm seeing little value in the increase as most of the features are for other PSA's or integrations we do not use. Reason for choosing CloudRadial They were doing more "out of the box" than anyone else. Plus the UX from the client side was much better than most. Review Source JS Joe S. vCio Information Technology and Services Used the software for: 1-2 years ### "Elevation of your Help Desk" August 16, 2022 5.0 I love the ability CloudRadial gives us as an MSP and feel it has elevated our abilities to make our help desk world class. Pros Easy to use and deploy, CloudRadial gives us the ability to service our clients when, where, and how they need it. Cons The GUI is clunky and seems outdated. Navigation is not fluid and IT users are usually stumbling over where certain things are located. Review Source TM Taralee M. Customer Experience Manager Information Technology and Services Used the software for: 1-2 years ### "CloudRadial - Great Customer Portal!" August 26, 2022 5.0 Overall, I have had a very positive experience with CloudRadial. It took quite a while to implement and it is a lot of maintenance, but it provides lots of value to our clients and the support team is very quick and responsive when I need assistance. Pros I like how much I can customize the software to each of our clients. The support features, documentation, and customizable links make it a great central place for our clients to find almost everything they need from us. Cons Managing hundreds of different clients is a big chore that could be improved with more options for duplication, import/export, and more granular permissions. We also really need to be able to view project tickets. Review Source KG Kevin G. President Information Technology and Services Used the software for: 1-2 years ### "Swiss army knife of customer portals" August 26, 2022 5.0 Our clients love it. Employees have said things like "every time I login and use the software, I find a new feature or think of an idea how it can help our clients". Pros Very intuitive interface for our clients. Logical design makes it easy to setup a feature and configure integrations. Cons Lack of a wizard to get you going. There's great documentation, but advanced wizards to speed up configuration would be a great addition. Reason for choosing CloudRadial CloudRadial has a broader range of features, simpler configuration, and better looking interface. Review Source KC Kevin C. Product Manager Information Technology and Services Used the software for: 6-12 months ### "Great Customer Portal" August 29, 2022 5.0 Cloud Radial has been great to allow our customers to gain access to their service tickets via ConenectWise. The portal is far superior to the ConnectWise portal. Pros For us and our customers Cloud Radial has been a great tool. It allows our customers to log, review and close their service tickets from a simple dashboard. We have also started exploring using assessments and the planner to help with customer meetings between our sales team and site contacts. I highly recommend Cloud Radial if you are looking for a customer portal. The support is great and the online documentation is some of the best I have seen. Highly recommended. Cons I think the reporting and dashboard side of the product and improve slightly however these are low priority use cases for us. Review Source VR Verified Reviewer Strategic Advisor Information Technology and Services Used the software for: 6-12 months ### "Engouraged by the layout and our clients welcome the change" September 1, 2022 5.0 Pros Reporting and layout of Office 365 Subscriptions under Licenses Cons Some things seem kind of burried, like finding the URL for a Report Folder so our summary reports from BrightGuage get sent regulary to a certain folder. A little hard to find. Review Source DS Delaney S. Managed Services Manager Information Technology and Services Used the software for: 1-2 years ### "Excited for the Future!" August 22, 2022 5.0 The only issue I run into with CloudRadial is when we run into tiny items of "oh can it do X?" but every time I ask, support is there to help with every step of the way. Pros The product is easy to use and has a lot of amazing things that we don't even seem to take complete advantage off-as we've only begun to scratch the surface. I love being able to see the hardware quickly and see the compliance levels. Cons Updating the data-collecter can a bit of a pain. Review Source DH Donna H. Business Growth Specialist Information Technology and Services Used the software for: 2+ years ### "Cloud Radial Review" August 16, 2022 5.0 We love CloudRadial. Their team is amazing to work with and we enjoy this product very much. It is a big part of our overall business strategy. Pros The integration with our other tools is great. Cons There are several screens and steps to take during the setup process. It can be confusing. Review Source JC Jason C. Cloud Manager Information Technology and Services Used the software for: 1-2 years ### "CloudRadial a serious portal with Power" August 16, 2022 5.0 Pros Integration was easy with our existing Kaseya software. This portal provides all of the necessary information for our customers and more, and as Admins this is imperative for our business and the needs of our MSP customers. Cons There are very few negatives about this product, maybe some more customizable options available with the template. Review Source GS Gerry S. Manager of Project Services Computer & Network Security Used the software for: 1-2 years ### "Great tool in the Stack" August 16, 2022 4.0 We love the interaction we have gotten from CloudRadial support and the benefits to our clients. Must have for any MSP Pros Software is easy to deploy and configure for customers. Gives customers one pane of glass to see all of their information Cons Took a bit to setup, but believe that is because we do not use all of the features Review Source Tara D. Service Coordinator Information Services Used the software for: 6-12 months ### "Amazing Company with an amazing product" August 26, 2022 5.0 Love it! Their support is so helpful and friendly. Pros Turn key functionality with plug-in integrations that help streamline our processes. Cons Nothing, this software is awesome and I don't have anything I don't like! Switched from [DeskDirector](https://www.capterra.com/p/176872/DeskDirector-Portal/) Features weren't as great and was more expensive. Review Source Joseph H. President Computer & Network Security Used the software for: 1-2 years ### "Powerful Client Portal to Helps Make Clients "Sticky"" March 23, 2022 5.0 Pros CloudRadial made it easy to provide an attractive, functional portal to our clients. The Applications, QuickStarts, Problem Reports, and KnowledgeBase have been a hit with every user we've added. Meanwhile the Infrastructure reporting is a huge benefit for client owners and top-brass, making it easily visible which aging devices should be replaced. Cons I love the integration with our RMM/PSA Solution, however I look forward to additional features that will allow me to assign a specific technician to a ticket (especially based upon the request type). This would allow us to ensure the right technician is assigned a task from the moment the request is submitted. Review Source CM Clara M. Systems Analyst II Information Technology and Services Used the software for: 1-2 years ### "CloudRadial for the Win!" August 29, 2022 5.0 Great experience with CloudRadial! I have had to reach out to tech support a few times and they were prompt! Pros I like how easy it is for your end user to navigate and enter their tickets. They can also view knowledge base articles provided for their company so that they can take care of issues themselves. Cons It can be a bit tedious to set up and move things around. Review Source CC Christopher C. Business Relationship Manager Information Technology and Services Used the software for: 2+ years ### "Great addition to our business " August 22, 2022 5.0 Fantastic. Easy to learn as the admin and creator, great training and support. \[SENSITIVE CONTENT\]. has been fantastic at helping out and incredibly easy to reach and responsive. Pros The customization. CR allows you to tailor each tenant to fit their individual needs Cons Haven’t found anything that I don’t like Review Source JH James H. IT Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Best MSP Portal out there!" August 22, 2022 5.0 Pros The ease of use and documentation of features (old & new) are fantastic. Support has been super helpful whenever we have an issue. The features you get OOO take you a long way without much customization. Cons Reporting tools could integrate better. Also better integration with RMM so you don't have to install a separate agent on machines. Review Source MW Matthew W. Security Analyst Information Technology and Services Used the software for: 1-2 years ### "CloudRadial is an undercover coordinator" August 22, 2022 5.0 Pros Easy to customize and make your own, implementation into our existing ticketing system, and seamless deployment to our clients systems. Cons Only cons are user errors, however, attempts to promote ClouldRadial as a central working environment are always overshadowed by SharePoint. Review Source RE Ryan E. Client Experience Manager Information Technology and Services Used the software for: 1-2 years ### "Great Tool for Client Portal" August 16, 2022 5.0 Great team at CR and they are eager to release updates based on user feedback. The tool has really delivered significant value to our clients and key contacts Pros Our team likes the interface and client controls that we can provide directly to our customers. The data they get is far beyond what we could ever deliver via excel sheets and presentations since it is a real time snapshot of their account. Cons There are some integrations that are still missing which could be helpful, especially in the sales pipeline side of our CRM Review Source Halion A. Data Center Operations Technician Information Technology and Services Used the software for: 6-12 months ### "very customizable" September 1, 2022 5.0 our current psa is very useful but kinda ugly, especially client facing, cloud radial makes a it a much nicer interface Pros integrates fully with our current psa/rmm Cons quite a lot of time goes into initial setup Review Source BM Brandon M. Owner Information Technology and Services Used the software for: 1-2 years ### "TMG Cloud Radial Review" August 30, 2022 5.0 Pros How easy it is to get this valuable data in front of our clients with minimal data maintenance. Cons I wish the API was available to pull data out and input in to further automate our workflows. Review Source JG Jason G. Chief Solutions Officer Information Technology and Services Used the software for: 1-2 years ### "Best Client Portal We've Used" August 29, 2022 4.0 Overall, our experience with CloudRadial has been excellent. They are responsive to questions and issues, and listen to our feedback and recommendations. It delivers a lot of value to our clients. Pros I like the ability to create custom audits/assessments, and deliver those through a quarterly planning view. I also like the way it presents ticket data to the client. The ticket view is a drastic improvement over Manage. Cons It requires a significant investment of time in order to get it going, as it is very customizable to your specific processes. Reason for choosing CloudRadial More attractive interface, easier for clients to engage, has the ability to replace the Manage client portal. Review Source LH Louis H. Automation Engineer Internet Used the software for: 6-12 months ### "CloudRadial - A great addition to any MSP stack" August 29, 2022 5.0 Pros Giving our clients a easy way to not only create a ticket, but check on it's status and scheduling onsite visits has helped us across the board. Faster ticket processing, less bogged down with phone calls, and happier clients, what's not to love? Cons That we didn't use it sooner! We used a competing product for a few months. While it was cheaper, it wasn't worth the hassle and didn't have nearly as much integrations and easy of use as CloudRadial. Review Source DB Dan B. Principal Analyst Information Technology and Services Used the software for: 2+ years ### "The best customer experience upgrade for your MSP stack" August 30, 2022 5.0 Making our work for our clients more visible and bringing all aspects of the MSP backend tools into the client portal. Pros Beautiful client portal tool that integrates with industry leading MSP tools and replaces multiple tools in our stack. Cons We are still waiting for them to ship integration with ConnectWise Project Boards (but it is coming soon). Review Source CL Colin L. Owner Computer & Network Security Used the software for: 1-2 years ### "Cloud Radial Closes Deals" August 16, 2022 5.0 Pros We quickly discovered that Cloud Radial was the best closing tool we had in our Sales Pitch. Our clients love the visibility the product provides, and the ease of use to have and manage their own internal company portal. We absolutely love Cloud Radial Cons There is not anything I could say that we do not like about Cloud Radial. It does what it is supposed to do Review Source BF Brandon F. IT Operations Manager Information Technology and Services Used the software for: Less than 6 months ### "Good and getting better" August 25, 2022 4.0 Good, not great. Having to manage the counts of data agents vs the count of computers in my manage account is annoying but I will live with it. Pros It pulls in a ton of data and it was built with MSPs in mind, which is great. A lot of software these days is built for something else and adapted for MSPs. I like their information forward approach as well. Cons It's very cumbersome to administer and there isn't a link to their help site from the main portal! It always takes me a while to remember the URL. I guess I should just bookmark it. Reason for choosing CloudRadial Did almost all the things we needed Review Source Similar Products Featured ## Related categories [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Reporting](https://www.capterra.com/reporting-software/)[IT Service](https://www.capterra.com/it-service-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.