--- title: "SelfCommunity Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SelfCommunity Software - reviews, pricing plans, popular comparisons to other Community products and more." source_url: "https://www.capterra.com/p/199433/SelfCommunity/" page_type: "product" language: "en" --- # SelfCommunity Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SelfCommunity ## What is SelfCommunity? SelfCommunity is a cloud native, no-code, highly performing community platform that allows to: Get 100% control over platform functionalities and data. Provide adequate levels of engagement and retention (social networking technology). Effectively organize community content and its distribution. Use advanced tools to monitor, analyze and reach audience by gaining business core information and metrics. SelfCommunity can be integrated into any external digital ecosystem through APIs/Frontend SDK. In addition to the many typical features of social networks you have the possibility to create and manage: • Interdisciplinary Groups with their own dedicated environment and integrated private messaging; • Digital and physical Events; • Online Courses with Live Stream support; • Live Room for your online meetings. In SelfCommunity you will find everything you need to create, nurture and satisfy your community by building valuable relationships with your users to grow your business. ## What is SelfCommunity used for? [Community](https://www.capterra.com/community-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €60 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SelfCommunity?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://selfcommunity.com&name=SelfCommunity) ## SelfCommunity Overview Updated September 2026 AI summary SelfCommunity provides organizations of all sizes with tools to build, manage, and engage branded online communities through features such as discussions, member directories, and customizable content management. Supporting chat, membership management, analytics, and integration with third-party platforms, it enables teams to organize user interactions, control access, and track engagement via cloud-based deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SelfCommunity 4.8 (12) VS. [4.7 (24,190)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price €60 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (12) Ease Of Use 4.6 (5,186) Value For Money 4.8 (11) Value For Money 4.5 (3,631) Customer Service 4.8 (12) Customer Service 4.4 (3,659) ## SelfCommunity alternatives [4.7 (977)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (82)](https://www.capterra.com/p/173343/Giftbit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/199433/SelfCommunity/alternatives/) ## FAQs about SelfCommunity Overview ### Which roles and teams benefit most from SelfCommunity? SelfCommunity is most used by project managers, executives, and digital content teams that need to build and manage branded online communities. Ecommerce and marketing leads use it to boost engagement and customer interaction, while editorial, research, and partnership roles rely on it to organize conversations, share updates, and strengthen audience relationships. Answer based on 12 reviews Overview ### What company size and specific industries is SelfCommunity built for? SelfCommunity is designed for companies of any size that need a proprietary digital environment to share information with defined audiences and collect zero-party data from users. It fits organizations in sectors such as media, retail, membership, education, and consumer services that rely on direct audience engagement. Features and Usability ### What are the key features of SelfCommunity? SelfCommunity offers community management tools such as discussions/forums, member directory, group management, and moderation, plus communication features like chat/messaging, @mentions, alerts/notifications, and email management. It also includes content management, surveys/polls, analytics, access controls/permissions, customizable branding, and third-party integrations. Integrations ### Which third-party tools and platforms does SelfCommunity integrate with? SelfCommunity integrates with over 20 third-party tools across identity, marketing, payments, and media, including Auth0, Cloudflare, Datadog, Google Ads, Google Calendar, Google Workspace, Mailchimp, Mailjet, PayPal, SendGrid, Stripe, Vimeo, YouTube, Facebook Plug-In, Twitter/X, and MuleSoft Composer. Getting Started and Support ### What training and onboarding options does SelfCommunity offer? SelfCommunity provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover broader group learning, documentation offers written reference material, and videos provide self-paced review of features and setup steps. Getting Started and Support ### What customer support options does SelfCommunity offer? SelfCommunity provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback on support experience is available, so support quality, response times, and user satisfaction cannot be described from reviewer sentiment. ## Features AI summary Based on 4,489 Community reviews Capterra reviewers point to these as the top priorities when choosing community software: - **Chat/Messaging** (**47%** of reviewers rated this feature as critical) - **Membership Management** (**43%**) - **Content Management** (**42%**) SelfCommunity supports all three features that reviewers rank highest: **Chat/Messaging**, **Membership Management**, and **Content Management**. Together, these capabilities help businesses build active member spaces, organize users and access effectively, and keep content current and easy to manage, allowing teams to strengthen community participation and day-to-day administration. Membership Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Content Management 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Real-Time Notifications 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Moderation 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Controls/tools to moderate the session Reporting/Analytics 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Notifications 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges SelfCommunity 72 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Filtering: Find & retrieve relevant data or documents - Gamification: Games or game-like elements to track progress and reward accomplishments - Group Management: Organize and edit a group of people's policy and members - Ideation: The creation, development, and sharing of potentially innovative new ideas - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Moderation: Controls/tools to moderate the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Management: Built-in website builder or integration with third-party site - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.6 (12) 4.6 Based on 12 reviews ## Pricing Value for money 4.8 (11) Free Trial GO €60.00 Flat Rate,Per Month Professional €800.00 Flat Rate,Per Month Enterprise On Request. Value for money 4.8 (11) 4.8 Based on 11 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ YouTube](https://www.capterra.com/p/237905/YouTube/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 12 reviews Filter by rating 5(10) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MC Monia C. Sustainable food researcher Food & Beverages ### "Pienamente efficiente ed efficace" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 29, 2024 Ho apprezzato l'onestà emersa sin dalle prime call: la piattaforma è stata presentata in modo chiaro ed esaustivo, senza fastidiosi push all'acquisto. Ad oggi non c'è stata una richiesta di assistenza che non sia stata evasa tempestivamente. Pros L'assistenza è stata puntuale ed esaustiva in tutte le fasi del processo decisionale così come nel successivo set up e nella gestione. La piattaforma è personalizzabile, intuitiva. Impagabile il poter comunicare agli utenti che possono gestire la community come una web app. Cons Il sistema è in fase di crescita, nuove funzioni sono benvenute. Switched from [Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/) Facebook ingestibile, impossibile categorizzare gli argomenti, impossibile gestire tutte le richieste di post Alternatives considered [Circle](https://www.capterra.com/p/10002260/Circle/) Reasons for choosing SelfCommunity Piattaforma in Italiano, competenza del personale Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Francesco Valerio P. Project Manager Marketing and Advertising ### "Excellent experience and worth buying" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2023 Very useful both when creating and managing a new community. Very intuitive to use and totally customizable for your scope or goal. It was easy to implement and customize, the free trial allows you to test the final experience. The assistance was always punctual and precise. Pros Ease of use and implementation, possibility to take advantage of a free trial, uniqueness and customization of the platform, direct and exclusive access to the marketing data collected. Cons I have no cons to report. The usage and implementation was pretty quick and easy and the assistance was a great help when I needed it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Copywriter Marketing and Advertising ### "A platform that is helping our company develop customer focused strategies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2023 I must say that SelfCommunity is an outstanding Platform that offered a wide array of benefits for our company. On a more specific note, I found the Social Analytics system provided by SelfCommunity to be incredibly comprehensive and customizable. It offers in-depth analyses of community engagement and user activity, allowing us to make data-driven decisions to enhance our marketing strategies. Pros \- Powerful social analytics capabilities- Ease of building and managing an online community- Marketing tools that help us enhance our marketing strategies- Interesting member management features complete with the ability to assign a variety of user roles Cons So far, nothing at all in particular. I will if necessary update the review in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christian M. Ecommerce Manager Retail ### "An native and proprietary Social Commerce plat. that merges ecommerce and social networking in one ." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2023 Thanks to this Social Networking technology integrated in an Headless Ecommerce, we can gain an extension and greater liveliness of the Zero Party Data available thanks to data analysis coming from users spontaneous actions, such as lifestyles attribution and social networking activities. Pros The Social Networking technology gives an extra boost in terms of retention thanks to its push notification technology. Furthermore the product pages can be enriched by the direct storytelling of the producers and made dynamic and "alive" by the participation of the customers, who feel more engaged. Cons It would be very advantageous to have, among the marketing tools, an even more extensive version of email marketing analytics (eg. open-ratio, CTR, etc.) allowing us to save on the external marketing automation service costs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GN Gastone N. Country Manager Computer Software ### "SelfCommunity enable us to grow a proprietary Brand Community" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 18, 2021 It fit very well with our overall digital strategy and enable us to apply a segmentation strategy and personalize community content and features accordingly. Onboarding was easy to roll out, team roles were quickly organized and activated. We were basically effective from day one. Pros Customization and ready to use Social Network based features. The platform let us to personalize every aspect of our Brand Community: from look&feel to content and user management rules, from community features to communication and promotion tools. It has also powerful audience clustering tool that helped us in shaping the structure of the Brand Community at best. Cons It would be useful to enable, per every single user with the Admin and Editor role, push notifications for their Posts. I know they will implement it soon. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Luca G. Coordinatore editoriale Gamesurf Telecommunications ### "SelfCommunity helps build stronger game communities " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2021 We are impressed by the opportunities that it can give us in integrating social community features, tools and data in our media based portal. We need to scale user engagement and i think SelfCommunity is the perfect solution. Pros It really helped us to move the game experience beyond with a full range of native Social Network features that maximize game based content and user engagement. On the Admin side the management panel is easy to use and user experience is very good. Cons Schedule posts and manage scheduled posts still not available. They told me they are working on it to implement soon. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Project Manager Libraries ### "Comprehensive and modular solution for any requirement" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 4, 2021 Pros The platform, while giving a comprehensive set of out-of-the-box functionalities, has resulted very modular in allowing the integration within other ecosystems. While providing a front-end layer of their own, the solution has shown itself to be perfectly suitable for operating also as a headless platform. Cons Even though the platform allows for the inclusion/integration of any kind of external tool managing video content, I think that amplifying the own platform'stools of handling the upload and fruition of video content would be key for the future. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [Khoros Marketing](https://www.capterra.com/p/131341/Spredfast-Platform/) [Hivebrite](https://www.capterra.com/p/147279/Hivebrite/) Reasons for choosing SelfCommunity We chose to proceed with SelfCommunity due to its out-of-the-box coverage of most of our business requirements and the optimal availability and quick-response of both the development team and the business team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PG Pierluigi G. Ceo Marketing and Advertising ### "SelfCommunity perfectly integrate with our Marketing and Content Tools." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2020 SelfCommunity proved to be a perfect solution for our needs: acquire new customers and improve retention on our services. Pros An integrated social media platform that enable us to acquire new qualified customers thanks to the complete set of integrated social and marketing tools and data. Cons We are missing a tool that enable us to directly create and manage sponsorship spaces in the Social Network. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Basilio B. CEO & Founder Internet ### "A Platform that help us to develop innovative digital strategies for our business customers." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2020 We love the tool. It is helping us in expanding our agency services and offer effective and innovative strategies to our e-commerce and corporate customers. Pros The Platform has strong features on community management, social analytics and related marketing tools. Cons Integration with other apps is still in its infancy but i know that the team is working hard on this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB marco B. Managing Partner Information Technology and Services ### "A powerful Customer Engagement Platform to Integrate with our CRM Strategies and Services" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 6, 2020 Very Positive. We are expanding our range of services and starting to develop our Social Community Strategy, a powerful and valuable integration of our CRM blueprint Pros The tool perfectly integrates with our CRM Solutions and Services and lets us personalize every aspect of Customer Engagement Projects Cons To have already built-in more third-party applications integrated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/199433/SelfCommunity/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.