# SelfCommunity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SelfCommunity the right Community solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199433/SelfCommunity/reviews --- SelfCommunity 4.8 (12) [View alternatives](https://www.capterra.com/p/199433/SelfCommunity/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SelfCommunity Ease of use 4.9 Customer Service 4.8 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christian M. Ecommerce Manager Retail Used the software for: 1-2 years ### "An native and proprietary Social Commerce plat. that merges ecommerce and social networking in one ." July 17, 2023 5.0 Thanks to this Social Networking technology integrated in an Headless Ecommerce, we can gain an extension and greater liveliness of the Zero Party Data available thanks to data analysis coming from users spontaneous actions, such as lifestyles attribution and social networking activities. Pros The Social Networking technology gives an extra boost in terms of retention thanks to its push notification technology. Furthermore the product pages can be enriched by the direct storytelling of the producers and made dynamic and "alive" by the participation of the customers, who feel more engaged. Cons It would be very advantageous to have, among the marketing tools, an even more extensive version of email marketing analytics (eg. open-ratio, CTR, etc.) allowing us to save on the external marketing automation service costs. Review Source GN Gastone N. Country Manager Computer Software Used the software for: 6-12 months ### "SelfCommunity enable us to grow a proprietary Brand Community" June 18, 2021 5.0 It fit very well with our overall digital strategy and enable us to apply a segmentation strategy and personalize community content and features accordingly. Onboarding was easy to roll out, team roles were quickly organized and activated. We were basically effective from day one. Pros Customization and ready to use Social Network based features. The platform let us to personalize every aspect of our Brand Community: from look&feel to content and user management rules, from community features to communication and promotion tools. It has also powerful audience clustering tool that helped us in shaping the structure of the Brand Community at best. Cons It would be useful to enable, per every single user with the Admin and Editor role, push notifications for their Posts. I know they will implement it soon. Review Source VR Verified Reviewer Project Manager Libraries Used the software for: Less than 6 months ### "Comprehensive and modular solution for any requirement" June 4, 2021 4.0 Pros The platform, while giving a comprehensive set of out-of-the-box functionalities, has resulted very modular in allowing the integration within other ecosystems. While providing a front-end layer of their own, the solution has shown itself to be perfectly suitable for operating also as a headless platform. Cons Even though the platform allows for the inclusion/integration of any kind of external tool managing video content, I think that amplifying the own platform'stools of handling the upload and fruition of video content would be key for the future. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Khoros Marketing](https://www.capterra.com/p/131341/Spredfast-Platform/)[Hivebrite](https://www.capterra.com/p/147279/Hivebrite/) Reason for choosing SelfCommunity We chose to proceed with SelfCommunity due to its out-of-the-box coverage of most of our business requirements and the optimal availability and quick-response of both the development team and the business team. Review Source Francesco Valerio P. Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Excellent experience and worth buying" August 1, 2023 5.0 Very useful both when creating and managing a new community. Very intuitive to use and totally customizable for your scope or goal. It was easy to implement and customize, the free trial allows you to test the final experience. The assistance was always punctual and precise. Pros Ease of use and implementation, possibility to take advantage of a free trial, uniqueness and customization of the platform, direct and exclusive access to the marketing data collected. Cons I have no cons to report. The usage and implementation was pretty quick and easy and the assistance was a great help when I needed it. Review Source VR Verified Reviewer Copywriter Marketing and Advertising Used the software for: 6-12 months ### "A platform that is helping our company develop customer focused strategies" July 27, 2023 5.0 I must say that SelfCommunity is an outstanding Platform that offered a wide array of benefits for our company. On a more specific note, I found the Social Analytics system provided by SelfCommunity to be incredibly comprehensive and customizable. It offers in-depth analyses of community engagement and user activity, allowing us to make data-driven decisions to enhance our marketing strategies. Pros \- Powerful social analytics capabilities- Ease of building and managing an online community- Marketing tools that help us enhance our marketing strategies- Interesting member management features complete with the ability to assign a variety of user roles Cons So far, nothing at all in particular. I will if necessary update the review in the future. Review Source Luca G. Coordinatore editoriale Gamesurf Telecommunications Used the software for: 6-12 months ### "SelfCommunity helps build stronger game communities " June 8, 2021 5.0 We are impressed by the opportunities that it can give us in integrating social community features, tools and data in our media based portal. We need to scale user engagement and i think SelfCommunity is the perfect solution. Pros It really helped us to move the game experience beyond with a full range of native Social Network features that maximize game based content and user engagement. On the Admin side the management panel is easy to use and user experience is very good. Cons Schedule posts and manage scheduled posts still not available. They told me they are working on it to implement soon. Review Source MA Marco A. project leader Automotive Used the software for: Less than 6 months ### "Valuable service: complete and versatile platform that serves our engagement and conversion needs." April 6, 2020 5.0 We needed to have a dedicated Android / iOS app, since most of our target group are smartphone users: SelfCommunity, besides its impressive engagement tools, offers a well-guided system to publish your own App in both main App Stores. Pros SelfCommunity is the perfect solution for our needs: to inform and engage leads to convert into customers. Its advanced data provisioning system is a further confirmation about the quality of the service. Cons It would be fantastic to have the very useful Broadcast message tool even with sending divided by clusters of users. Review Source Basilio B. CEO & Founder Internet Used the software for: Less than 6 months ### "A Platform that help us to develop innovative digital strategies for our business customers." April 7, 2020 5.0 We love the tool. It is helping us in expanding our agency services and offer effective and innovative strategies to our e-commerce and corporate customers. Pros The Platform has strong features on community management, social analytics and related marketing tools. Cons Integration with other apps is still in its infancy but i know that the team is working hard on this. Review Source PG Pierluigi G. Ceo Marketing and Advertising Used the software for: 6-12 months ### "SelfCommunity perfectly integrate with our Marketing and Content Tools." April 9, 2020 5.0 SelfCommunity proved to be a perfect solution for our needs: acquire new customers and improve retention on our services. Pros An integrated social media platform that enable us to acquire new qualified customers thanks to the complete set of integrated social and marketing tools and data. Cons We are missing a tool that enable us to directly create and manage sponsorship spaces in the Social Network. Review Source mB marco B. Managing Partner Information Technology and Services Used the software for: I used a free trial ### "A powerful Customer Engagement Platform to Integrate with our CRM Strategies and Services" April 6, 2020 4.0 Very Positive. We are expanding our range of services and starting to develop our Social Community Strategy, a powerful and valuable integration of our CRM blueprint Pros The tool perfectly integrates with our CRM Solutions and Services and lets us personalize every aspect of Customer Engagement Projects Cons To have already built-in more third-party applications integrated Review Source MC Monia C. Sustainable food researcher Food & Beverages Used the software for: Less than 6 months ### "Pienamente efficiente ed efficace" November 29, 2024 5.0 Ho apprezzato l'onestà emersa sin dalle prime call: la piattaforma è stata presentata in modo chiaro ed esaustivo, senza fastidiosi push all'acquisto. Ad oggi non c'è stata una richiesta di assistenza che non sia stata evasa tempestivamente. Pros L'assistenza è stata puntuale ed esaustiva in tutte le fasi del processo decisionale così come nel successivo set up e nella gestione. La piattaforma è personalizzabile, intuitiva. Impagabile il poter comunicare agli utenti che possono gestire la community come una web app. Cons Il sistema è in fase di crescita, nuove funzioni sono benvenute. Alternatives considered [Circle](https://www.capterra.com/p/10002260/Circle/) Reason for choosing SelfCommunity Piattaforma in Italiano, competenza del personale Switched from [Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/) Facebook ingestibile, impossibile categorizzare gli argomenti, impossibile gestire tutte le richieste di post Review Source IB Ilaria B. Director Management Consulting Used the software for: I used a free trial ### "A complete and easy to use Platform for growing customer based digital strategies" April 1, 2020 5.0 Pros The focus on user interests / engagement and the social analytics data that can be used through the marketing tools already available in the Platform Cons We are stll not finding some marketing based tools that can boost more performance Review Source Similar Products Featured ## Related categories [Community](https://www.capterra.com/community-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.