# 55PBX Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about 55PBX Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more.

Source: https://www.capterra.com/p/199508/55PBX

---

# 

 55PBX Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

55PBX

## What is 55PBX?

55PBX is the complete CCaaS - CONTACT CENTER AS A SERVICE solution for you to have a phone through Carrier or VOIP, SMS and Whatsapp. Perfect for Customer Service, Sales Teams and all the company. API for Whatsapp Templates, Intelligent IVR, automatic dialer, reports and features for CX improvements. Integrates with Zendesk, Freshdesk, Salesforce, Pipedrive, and Hubspot. PT-Br A 55PBX é uma solução de PABX Virtual, Telefonia e Whatsapp com CRM's como Zendesk, Salesforce, Hi Platform e mais

## What is 55PBX used for?

[Call Center](https://www.capterra.com/call-center-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/)

Overall rating

Based on 15 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

R$39

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for 55PBX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.55pbx.com&name=55PBX)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### 55PBX

5.0 (15)

VS.

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting Price

R$39

Per User, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (15)

Ease Of Use

4.3 (223)

Value For Money

4.9 (14)

Value For Money

4.1 (188)

Customer Service

4.9 (14)

Customer Service

4.1 (199)

## 55PBX alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/)

Starting price

$34.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

76%

of reviewers

rated it above 4 stars

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Starting price

$18.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Automatic Call Distribution

5.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Call Logging

5.0 (4)

0.00% of 4 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Call Monitoring

5.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Recording

5.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Reporting/Analytics

5.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Call Center Management

5.0 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

55PBX 83 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

System that automatically dials calls

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Distribute/route/connect calls

A call center that both makes and receives calls

Track and manage schedules and meetings via an integrated calendar

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

View caller ID details such as name and number and determine how to respond by prioritizing or blocking it

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Measure campaign influence through collection of keyword tracking and revenue sources

Voice conversion to text

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access previous interactions or concerns to maintain customer relationships

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Access names, contact information, and roles of employees in a centralized repository

Predefined actions automatically performed on the occurance of specific events

For Cloud-based phone system that sends and receives calls via the internet.

Designed for contact centers.

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Automatically identify and save contact information of potential customers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Score a lead on their quality or likelihood to buy based on certain behaviors

Ability to chat online in real time

Agents choose who to call and when

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

Record the audio of phone conversations for quality assurance purposes

A call center that primarily makes calls, typically sales focused

Telephone system that allows users to connect internally as well as place and receive external phone calls

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Set of pre-recorded messages for candidates that can be shared before, during and after the video interview

System calls multiple numbers at once and connects the agent to the first number that answers

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Automatically record calls at predetermined times

Enables the connectivity to send and receive calls over the internet

Send messages via SMS

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

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Features

5.0 (15)

5.0

Based on 15 reviews

## Pricing

Value for money

4.9 (14)

Free Trial

Free Version

Basic

R$39.00

Per User,Per Month

Value for money

4.9 (14)

4.9

Based on 14 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[

HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[

HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (14)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (14)

4.9

Based on 14 reviews

## User reviews

Overall rating

5.0

Based on 15 reviews

Filter by rating

5(15)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AS

Amanda S.

LIDER COMERCIAL

Facilities Services

### "A melhor ferramenta de comunicação"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 12, 2023

Pros

A melhor ferramenta ja adquirida para o Call Center

Cons

Não tem contras a melhor ferramenta ja adquirida .

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

YC

Yuri C.

Telesales Manager - Adobe LATAM

Computer Software

### "Da Adobe Inc. recomendamos 55pbx e sua excelência!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 3, 2022

Tem sido uma ótima experiência para ambos os lados, pudemos e já conseguimos por diversas oportunidades levar novidades da Adobe Latam para a Adobe internacional, com isso se colocando um passo a frente.

Pros

Agilidade sob novas demandas, sugestões de novos recursos que são um game changer no nosso business, qualidade de entrega.

Cons

Sem contras até o momento. Quando algum problema detectado temos as soluções rapidamente solucionados.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AM

Ariana M.

Coordenadora

Computer Software

### "Experiência adobe vendas"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 3, 2022

Em geral tenho uma ótima experiencia, sempre que preciso de ajuda, entro em contato com o time de suporte e sou atendida rapidamente, os sistemas são bem intuitivos e tenho facilidade e utilizar o painel administrador para realizar os ajustes.

Pros

O time da 55PBX e extremamente adaptável e a qualidade mais importante para a nossa parceria. Sempre prestativos e com inovações que faz sentido para o nosso negocio, possuem uma grande gama de integrações oque otimiza em muito a rotina do time. ferramenta bem intuitiva e fácil e administrar.

Cons

No momento não tenho pontos de melhoria.

Reasons for choosing 55PBX

Pela praticidade na implementação e o conjunto de ferramentas, como realtime, integração, Whatsapp, Ura segura e por completar todos os países da América Latina.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AS

Angelica S.

Supervisora de vendas Senior

Telecommunications

### "Experiência 55PBX - Adobe Vendas"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 3, 2022

Em geral, tenho uma experiência, que nunca tive antes em empresas concorrentes que já trabalhei, o suporte prestado, custo beneficio e facilidade de acompanhamento de minha equipe são os pontos que mais me agradam, fora a riqueza em dados que a plataforma nos proporciona de uma maneira facil e intuitiva.

Pros

A facilidade em entender os dados e acompanhamento dos nossos agentes e clientes.

Cons

No momento não tenho pontos de melhorias, acredito que a 55pbx, preenche todas as nossas necessidades, e quando temos algo de dúvida, o time de suporte atua o mais rápido possível.

Reasons for choosing 55PBX

Custo beneficio, experiencia que a empresa oferece aos clientes e também a facilidade no uso dos aplicativos e plataformas. Já trabalhei com outros produtos semelhantes, mas não se comparam a este.Outro ponto é que eles estão sempre abertos a feedbacks de melhorias para facilitar nosso trabalho, isso é um diferencial.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ES

everton s.

publicitário

Design

### "55pbx é nota mil."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 22, 2022

Experiência incrível. Depois que usei não quero trocar mais...

Pros

Qualidade no atendimento ao cliente. Super profissionais e atenciosos. Indico de olhos fechados.

Cons

Módulos ainda mais intuitivos, seria um ponto a ser pensado futuramente.

Reasons for choosing 55PBX

Indicação de outros profissionais em uma feira do setor.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AR

Andre R.

Diretor Admin

Retail

### "Praticidade e Rapidez"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 22, 2022

Pros

Facil uso. Interface intuitiva. Suporte e equipe de fácil acesso

Cons

Nada a reclamar sobre o uso do software.

Reasons for choosing 55PBX

Pela capacidade do sistema. Facilidade de uso e otimização das tarefas diárias

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RS

Rafael S.

Engenheiro

Telecommunications

### "55PBX sistema de telefonia em nuvem "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 19, 2022

Ótima

Pros

Funcionalidades e possibilidade de gestionar equipe.

Cons

Por ser um sistema em nuvem, dependemos muito de nosso link de internet que por muitas vezes nos deixa na mão.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AB

Andre B.

Business development

Retail

### "Ótimo para reduzir custos"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 18, 2022

Pros

Solução muito flexível, se adaptou às nossas necessidades, tem um custo imbatível e ótimo suporte técnico.

Cons

Queria ter conhecido uma solução dessas décadas atrás para nos ajudar a nos destacar no mercado.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RS

Renato S.

Comercial

Logistics and Supply Chain

### "Atendimento de excelência"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 18, 2022

Excelente atendimento, aplicativo muito intuitivo com bastante recurso disponível para utilização!

Pros

Interface muito intuitiva, fácil utilização dos usuários! A integração com nosso CRM foi super rápido, onde tivemos todo suporte da equipe da 55!

Cons

Não tenho pontos negativos, os recursos hoje disponíveis me atende em todos os níveis !

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CP

Cleber P.

Sales Manager

Sports

### "Melhor custo x benefício"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 18, 2022

Pros

Simples, funcional e economico. Facilita o dia a dia, gera economia e controle.

Cons

Até o momento atendeu perfeitamente as necessidades.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GR

Giuliana R.

Advogada

Judiciary

### "Resolutivo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 18, 2022

Praticidade e intuitivo

Pros

Resolveu o problema relatado pelos clientes de não conseguirem contato com o escritório.

Cons

Não há. Pelo tempo utilizando estamos totalmente satisfeitos.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MS

Martin S.

CTO

Information Technology and Services

### "55pbx"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 18, 2022

Empresa comprometida em sempre aprimorar a experiencia do consumidor e usuário entregando facilidade e objetividade em comunicação seja ela qual for.

Pros

A facilidade em integrar diversas plataformas e entregar inteligencia ao atendimento. A interface amigável disponivel em qualquer Celular ou Computador.

Cons

Não temos dificuldades com a plataforma e o atendimento.

Switched from

[Asterisk](https://www.capterra.com/p/60249/Asterisk/)

Dificuldade em manter a plataforma on-premisse

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AR

Andre R.

Diretor

Consumer Goods

### "Ótima ferramenta "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 18, 2022

Pros

Funcionalidade e otimização de recursos

Cons

Nada. Por enquanto não tivemos problemas

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SC

Solange C.

Contabilidade

Accounting

### "A 55PBX é a melhor"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 15, 2020

O tempo é muito bem otimizado, é fácil de utilizar, e realmente ajuda muito a empresa e desenvolver uma telefonia mais moderna e de qualidade.

Pros

Possui funcionalidades incríveis que facilitam muito a rotina de uma empresa, principalmente o de home office, além de melhorar a produtividade e fortalecer a equipe de atendimento.

Cons

A solução é fantástica e acredito que com o tempo irá melhorar cada vez mais.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 16, 2020

Ola, Solange! E muito bom conquistar este feedback t?o positivo.

CG

Caio G.

Diretor

Financial Services

### "Excelente custo/benefício"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

July 14, 2020

Pros

Fácil de usar. Já integrado ao browser, e com integrações já feitas ao Zendesk. Plataforma de administração extremamente completa e self-service.

Cons

Não sinto, hoje, falta de algo na 55PBX.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 16, 2020

Caio, muito obrigado pelo feedback! E incrivel fazer parte da historia da SmarttBot.

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