# 55PBX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about 55PBX Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more. Source: https://www.capterra.com/p/199508/55PBX/reviews --- # 55PBX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 55PBX ## What is 55PBX? 55PBX is the complete CCaaS - CONTACT CENTER AS A SERVICE solution for you to have a phone through Carrier or VOIP, SMS and Whatsapp. Perfect for Customer Service, Sales Teams and all the company. API for Whatsapp Templates, Intelligent IVR, automatic dialer, reports and features for CX improvements. Integrates with Zendesk, Freshdesk, Salesforce, Pipedrive, and Hubspot. PT-Br A 55PBX é uma solução de PABX Virtual, Telefonia e Whatsapp com CRM's como Zendesk, Salesforce, Hi Platform e mais ## What is 55PBX used for? [Call Center](https://www.capterra.com/call-center-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$39 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 55PBX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.55pbx.com&name=55PBX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 55PBX 5.0 (15) VS. [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting Price R$39 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (15) Ease Of Use 4.3 (223) Value For Money 4.9 (14) Value For Money 4.1 (188) Customer Service 4.9 (14) Customer Service 4.1 (199) ## 55PBX alternatives Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Logging 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Center Management 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. 55PBX 83 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Distribute/route/connect calls A call center that both makes and receives calls Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Access names, contact information, and roles of employees in a centralized repository Predefined actions automatically performed on the occurance of specific events For Cloud-based phone system that sends and receives calls via the internet. Designed for contact centers. A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Set of pre-recorded messages for candidates that can be shared before, during and after the video interview System calls multiple numbers at once and connects the agent to the first number that answers Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automatically record calls at predetermined times Enables the connectivity to send and receive calls over the internet Send messages via SMS Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 5.0 (15) 5.0 Based on 15 reviews ## Pricing Value for money 4.9 (14) Free Trial Free Version Basic R$39.00 Per User,Per Month Value for money 4.9 (14) 4.9 Based on 14 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[ HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (14) 4.9 Based on 14 reviews ## User reviews Overall rating 5.0 Based on 15 reviews Filter by rating 5(15) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AS Amanda S. LIDER COMERCIAL Facilities Services ### "A melhor ferramenta de comunicação" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2023 Pros A melhor ferramenta ja adquirida para o Call Center Cons Não tem contras a melhor ferramenta ja adquirida . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YC Yuri C. Telesales Manager - Adobe LATAM Computer Software ### "Da Adobe Inc. recomendamos 55pbx e sua excelência!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2022 Tem sido uma ótima experiência para ambos os lados, pudemos e já conseguimos por diversas oportunidades levar novidades da Adobe Latam para a Adobe internacional, com isso se colocando um passo a frente. Pros Agilidade sob novas demandas, sugestões de novos recursos que são um game changer no nosso business, qualidade de entrega. Cons Sem contras até o momento. Quando algum problema detectado temos as soluções rapidamente solucionados. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Ariana M. Coordenadora Computer Software ### "Experiência adobe vendas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2022 Em geral tenho uma ótima experiencia, sempre que preciso de ajuda, entro em contato com o time de suporte e sou atendida rapidamente, os sistemas são bem intuitivos e tenho facilidade e utilizar o painel administrador para realizar os ajustes. Pros O time da 55PBX e extremamente adaptável e a qualidade mais importante para a nossa parceria. Sempre prestativos e com inovações que faz sentido para o nosso negocio, possuem uma grande gama de integrações oque otimiza em muito a rotina do time. ferramenta bem intuitiva e fácil e administrar. Cons No momento não tenho pontos de melhoria. Reasons for choosing 55PBX Pela praticidade na implementação e o conjunto de ferramentas, como realtime, integração, Whatsapp, Ura segura e por completar todos os países da América Latina. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Angelica S. Supervisora de vendas Senior Telecommunications ### "Experiência 55PBX - Adobe Vendas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2022 Em geral, tenho uma experiência, que nunca tive antes em empresas concorrentes que já trabalhei, o suporte prestado, custo beneficio e facilidade de acompanhamento de minha equipe são os pontos que mais me agradam, fora a riqueza em dados que a plataforma nos proporciona de uma maneira facil e intuitiva. Pros A facilidade em entender os dados e acompanhamento dos nossos agentes e clientes. Cons No momento não tenho pontos de melhorias, acredito que a 55pbx, preenche todas as nossas necessidades, e quando temos algo de dúvida, o time de suporte atua o mais rápido possível. Reasons for choosing 55PBX Custo beneficio, experiencia que a empresa oferece aos clientes e também a facilidade no uso dos aplicativos e plataformas. Já trabalhei com outros produtos semelhantes, mas não se comparam a este.Outro ponto é que eles estão sempre abertos a feedbacks de melhorias para facilitar nosso trabalho, isso é um diferencial. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES everton s. publicitário Design ### "55pbx é nota mil." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2022 Experiência incrível. Depois que usei não quero trocar mais... Pros Qualidade no atendimento ao cliente. Super profissionais e atenciosos. Indico de olhos fechados. Cons Módulos ainda mais intuitivos, seria um ponto a ser pensado futuramente. Reasons for choosing 55PBX Indicação de outros profissionais em uma feira do setor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Andre R. Diretor Admin Retail ### "Praticidade e Rapidez" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2022 Pros Facil uso. Interface intuitiva. Suporte e equipe de fácil acesso Cons Nada a reclamar sobre o uso do software. Reasons for choosing 55PBX Pela capacidade do sistema. Facilidade de uso e otimização das tarefas diárias Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rafael S. Engenheiro Telecommunications ### "55PBX sistema de telefonia em nuvem " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2022 Ótima Pros Funcionalidades e possibilidade de gestionar equipe. Cons Por ser um sistema em nuvem, dependemos muito de nosso link de internet que por muitas vezes nos deixa na mão. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Andre B. Business development Retail ### "Ótimo para reduzir custos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2022 Pros Solução muito flexível, se adaptou às nossas necessidades, tem um custo imbatível e ótimo suporte técnico. Cons Queria ter conhecido uma solução dessas décadas atrás para nos ajudar a nos destacar no mercado. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Renato S. Comercial Logistics and Supply Chain ### "Atendimento de excelência" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2022 Excelente atendimento, aplicativo muito intuitivo com bastante recurso disponível para utilização! Pros Interface muito intuitiva, fácil utilização dos usuários! A integração com nosso CRM foi super rápido, onde tivemos todo suporte da equipe da 55! Cons Não tenho pontos negativos, os recursos hoje disponíveis me atende em todos os níveis ! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CP Cleber P. Sales Manager Sports ### "Melhor custo x benefício" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2022 Pros Simples, funcional e economico. Facilita o dia a dia, gera economia e controle. Cons Até o momento atendeu perfeitamente as necessidades. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GR Giuliana R. Advogada Judiciary ### "Resolutivo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2022 Praticidade e intuitivo Pros Resolveu o problema relatado pelos clientes de não conseguirem contato com o escritório. Cons Não há. Pelo tempo utilizando estamos totalmente satisfeitos. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Martin S. CTO Information Technology and Services ### "55pbx" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2022 Empresa comprometida em sempre aprimorar a experiencia do consumidor e usuário entregando facilidade e objetividade em comunicação seja ela qual for. Pros A facilidade em integrar diversas plataformas e entregar inteligencia ao atendimento. A interface amigável disponivel em qualquer Celular ou Computador. Cons Não temos dificuldades com a plataforma e o atendimento. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Dificuldade em manter a plataforma on-premisse Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Andre R. Diretor Consumer Goods ### "Ótima ferramenta " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2022 Pros Funcionalidade e otimização de recursos Cons Nada. Por enquanto não tivemos problemas Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Solange C. Contabilidade Accounting ### "A 55PBX é a melhor" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 15, 2020 O tempo é muito bem otimizado, é fácil de utilizar, e realmente ajuda muito a empresa e desenvolver uma telefonia mais moderna e de qualidade. Pros Possui funcionalidades incríveis que facilitam muito a rotina de uma empresa, principalmente o de home office, além de melhorar a produtividade e fortalecer a equipe de atendimento. Cons A solução é fantástica e acredito que com o tempo irá melhorar cada vez mais. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 16, 2020 Ola, Solange! E muito bom conquistar este feedback t?o positivo. CG Caio G. Diretor Financial Services ### "Excelente custo/benefício" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 14, 2020 Pros Fácil de usar. Já integrado ao browser, e com integrações já feitas ao Zendesk. Plataforma de administração extremamente completa e self-service. Cons Não sinto, hoje, falta de algo na 55PBX. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 16, 2020 Caio, muito obrigado pelo feedback! E incrivel fazer parte da historia da SmarttBot. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)