# Epsagon Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Epsagon the right Cloud Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/199598/Epsagon/reviews

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Epsagon

4.8 (18)

[View alternatives](https://www.capterra.com/p/199598/Epsagon/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Epsagon

Ease of use

4.8

Customer Service

4.9

## Showing most helpful reviews

Showing 1-18 of 18 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ky C.  
Full stack developer  
E-Learning  
Used the software for: 6-12 months

### "Epsagon is a must have for your monitoring needs!"

February 10, 2020

5.0

Epsagon is a must have in today’s serverless world.

Pros

Ease of setup and ease of use. Great customer support service and great communication with their support in helping us get started, setup and customized.

Cons

Wish we had known about it earlier, it saves so much time!

Review Source

CB

Caleb B.  
Software Architect  
Online Media  
Used the software for: 1-2 years

### "Best drop-in distributed tracing tool for server-less architectures"

February 17, 2020

4.0

It's been great to grow with Epsagon. I was one of the first using it on JavaScript Lambdas, and the absolutely first using async/await which meant I got to catch some of the bugs. Since then the product has matured significantly and it is very pleasing to use. Reliability and performance have been strong for some time now.

Pros

\- Easy to use, just instrument your functions or add the Epsagon Lambda layer - Service map is interesting - Automatically captures network connections, database connections - Automatically captures a function's input and output - Makes it very easy to debug issues - Easier and more featureful than X-Ray

Cons

\- Alerting functionality hasn't caught up to CloudWatch yet - Requires instrumentation, (probably impossible to avoid, but still...) - Can be slow to analyze new traces - Cross-invocation metrics aren't very useful yet

Reason for choosing Epsagon

Same reasons as above.

Review Source

bS

barak S.  
CTO  
Computer & Network Security  
Used the software for: Less than 6 months

### "Great troubleshooting experience"

February 10, 2020

4.0

Pros

Time to remediate a production error have become significantly faster than before. The tracing view is easy to understand and gives the right context when try to solve a bug.

Cons

I would love to see more services monitored at the same way. Kinesis, AWS Elasticsearch and ECS Fargate tasks would be a great addition.

Review Source

CN

Chris N.  
Senior Software Engineer  
Computer Software  
Used the software for: 6-12 months

### "Epsagon Review"

July 29, 2021

5.0

From the moment I spoke with \[SENSITIVE CONTENT\], my experience with the team, and the software was amazing. Fast response time to any concerns I had, Epsagon worked with me and my team to tailor configurations that worked best for our operation. I will highly recommend Espagon to anyone who wants to keep an eye on their lambdas, api gateway and rds.

Pros

The software was very user friendly. It is laid out how you expect it to be laid out.

Cons

It did everything that I needed it to do. I have no cons.

Alternatives considered

[Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[Blue Matador](https://www.capterra.com/p/165049/Watchdog/)

Reason for choosing Epsagon

The team was exceptional to work with. The product was fully featured, with a demo, and met and exceeded everyone of my expectations.

Review Source

VR

Verified Reviewer  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "Great Serverless APM"

June 18, 2024

5.0

Pros

It integrates more or less automatically and gives you all the important metrics right off the bat.

Cons

Some parts of the Muting alerts were not flexible enough. The Issue tracking feature was not useful to us.

Reason for choosing Epsagon

Ease of use, rich feature set, ease of implementation.

Review Source

DM

Dale M.  
Head of Product  
Computer Software  
Used the software for: 2+ years

### "Dependable Serverless Monitoring"

September 17, 2023

4.0

Pros

The direction Epsagon first took on serverless monitoring was excellent

Cons

The shift towards k8s and container-based workloads meant that a lot of the new features were not relevant.

Reason for choosing Epsagon

Great free tier and cost-effective scaling

Review Source

VR

Verified Reviewer  
IT Manager  
Financial Services  
Used the software for: 1-2 years

### "Amazing Tool"

April 27, 2021

5.0

Pros

Helped us a lot to create view of our serverless systems

Cons

no problem at all, such amazing team, easy integration

Review Source

JE

James E.  
Software Architect  
Computer Software  
Used the software for: Less than 6 months

### "Fantastic software, fantastic customer service!"

February 25, 2021

5.0

From end to end they have been fantastic. I found a couple of bugs in the .NET library and within 12 hours they had released a production fix. The team also took the time out to setup a call with me to discuss some teething problems I had and point me in the right direction. Fantastic customer service.

Pros

Incredibly easy to deploy and start using, with really great tutorials across numerous different programming languages. The stats, pre built dashboards and notifications are instantly valuable. It's also really interesting to visually see the service map, especially in a serverless architecture

Cons

The custom dashboards are great, but minor things like being able to edit graph labels would be a great addition as, especially when using custom labels, they are hard to read.

Alternatives considered

[Lumigo](https://www.capterra.com/p/201542/Lumigo/)

Review Source

NL

Nick L.  
Chief Product Officer  
Computer Software  
Used the software for: Less than 6 months

### "Epsagon Platform Review"

December 29, 2020

5.0

Pros

Integrating the environment via AWS is incredibly simple per deploying the CF stack Epsagon provides. Incredibly frictionless. Alternatively for more complex stacks, calling the SDK or implementing via your SAM, CF or terraform stack all work like a charm.

Cons

A few things in the interface are a bit buggy - but this should not stop you from supporting what I would considering to be the best "true" tracing platform to exist. You simply can't beat the value - and, the Epsagon team is amazing!

Alternatives considered

[Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)

Review Source

BB

Ben B.  
Engineer  
Consumer Goods  
Used the software for: 6-12 months

### "Product is Always Improving"

February 11, 2020

4.0

Pros

Epsagon gives us a window into an otherwise black box that is Serverless. Love how easy it is to setup and the Epsagon is great about responding to issues.

Cons

The data within Epsagon can feel fragmented there are known gaps in what traces/events can be correlated and it is difficult to understand at times where alerts/issues came from.

Review Source

NO

Nitzan O.  
Software Developer TL  
Computer Software  
Used the software for: 6-12 months

### "awseome product"

February 11, 2020

5.0

super happy with the product

Pros

it helps me monitor and search across thousands of running processes at once. monitor 3rd parties and see a clear view of success rate and error rates

Cons

i want to be able to download results without having to search again

Reason for choosing Epsagon

it was more mature, stable, and has most of my requests

Review Source

SA

Sampo A.  
VP Engineering  
Information Technology and Services  
Used the software for: Less than 6 months

### "Serverless monitoring made simple"

February 10, 2020

5.0

Our team is using Epsagon heavily to boost productivity in day-to-day development and operation of serverless product on AWS.

Pros

Extremely easy to set up and get started. Intuitive user interface. Excellent support from the team. Simple slack integration for notifications.

Cons

User interface feels slightly slow at times and is not optimized for mobile. While mobile is not the primary client for this kind of tool, we use it sometimes to e.g. quickly look at an alert. It also gets somewhat expensive relatively quickly.

Reason for choosing Epsagon

Out of the ones we evaluated, Epsagon got us up and running with least effort and we felt right at home since day 1.

Review Source

CC

Cian C.  
VP Engineering  
Computer Software  
Used the software for: 1-2 years

### "Superb traceability & insight "

February 11, 2020

5.0

Pros

When things "go bump", Epsagon is our go-to resource for quickly identifying the source of a problem within our serverless architecture. Having tried a number of providers, their architecture view of the resources in use when tracing a request is unrivalled.

Cons

Prior to purchase, have a good understanding of your consumption across all AWS accounts - cost can scale rapidly.

Review Source

DA

Dotan A.  
CTO  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great alternative to DataDog!"

February 10, 2020

5.0

Pros

\- Ease of use and configure\[no agent!\] - Pricing structure - Technical support

Cons

Missing integrations to other cloud vendors

Review Source

SP

Stuart P.  
CTO  
Computer Software  
Used the software for: Less than 6 months

### "A MUST HAVE TOOL: Extremely Useful For Monitoring & Troubleshooting AWS Lambdas"

February 10, 2020

5.0

Pros

Ease of use, customer support (including reported issue resolution), speed to get to root cause of issues. Overview of function overall performance is first class.

Cons

No facility to have multiple AWS accounts with one Epsagon login - I manage multiple customers and need to logout/login for each one.

Review Source

DC

Dvir C.  
CTO  
Information Technology and Services  
Used the software for: 6-12 months

### "A serverless must"

February 10, 2020

5.0

Pros

It a very easy to implement, insightful monitoring system

Cons

Would love to have more pricing tiers to support our growth stages

Review Source

AD

Ambroise D.  
CTO & Co-Founder  
Education Management  
Used the software for: 1-2 years

### "Great product for observability"

May 1, 2020

5.0

Pros

Epsagon is the best way I know of about how to monitor, analyse and debug backend apps. We use it extensively with AWS Lambda and what was impossible to understand before, is now made super easy.

Cons

Was a bit hard to setup with lambda (because of custom runtime), but got easier since then.

Review Source

JK

Joshua K.  
Director of Data Engineering Services  
Real Estate  
Used the software for: Less than 6 months

### "Great monitoring of AWS lambda jobs"

February 10, 2020

5.0

Pros

Most full-featured monitoring of AWS lambda jobs with easy to use interface.

Cons

Sometimes I wish it were easier to drill down further into errors and timeouts.

Review Source

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