# Epsagon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Epsagon the right Cloud Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199598/Epsagon/reviews --- Epsagon 4.8 (18) [View alternatives](https://www.capterra.com/p/199598/Epsagon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Epsagon Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ky C. Full stack developer E-Learning Used the software for: 6-12 months ### "Epsagon is a must have for your monitoring needs!" February 10, 2020 5.0 Epsagon is a must have in today’s serverless world. Pros Ease of setup and ease of use. Great customer support service and great communication with their support in helping us get started, setup and customized. Cons Wish we had known about it earlier, it saves so much time! Review Source CB Caleb B. Software Architect Online Media Used the software for: 1-2 years ### "Best drop-in distributed tracing tool for server-less architectures" February 17, 2020 4.0 It's been great to grow with Epsagon. I was one of the first using it on JavaScript Lambdas, and the absolutely first using async/await which meant I got to catch some of the bugs. Since then the product has matured significantly and it is very pleasing to use. Reliability and performance have been strong for some time now. Pros \- Easy to use, just instrument your functions or add the Epsagon Lambda layer - Service map is interesting - Automatically captures network connections, database connections - Automatically captures a function's input and output - Makes it very easy to debug issues - Easier and more featureful than X-Ray Cons \- Alerting functionality hasn't caught up to CloudWatch yet - Requires instrumentation, (probably impossible to avoid, but still...) - Can be slow to analyze new traces - Cross-invocation metrics aren't very useful yet Reason for choosing Epsagon Same reasons as above. Review Source bS barak S. CTO Computer & Network Security Used the software for: Less than 6 months ### "Great troubleshooting experience" February 10, 2020 4.0 Pros Time to remediate a production error have become significantly faster than before. The tracing view is easy to understand and gives the right context when try to solve a bug. Cons I would love to see more services monitored at the same way. Kinesis, AWS Elasticsearch and ECS Fargate tasks would be a great addition. Review Source CN Chris N. Senior Software Engineer Computer Software Used the software for: 6-12 months ### "Epsagon Review" July 29, 2021 5.0 From the moment I spoke with \[SENSITIVE CONTENT\], my experience with the team, and the software was amazing. Fast response time to any concerns I had, Epsagon worked with me and my team to tailor configurations that worked best for our operation. I will highly recommend Espagon to anyone who wants to keep an eye on their lambdas, api gateway and rds. Pros The software was very user friendly. It is laid out how you expect it to be laid out. Cons It did everything that I needed it to do. I have no cons. Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[Blue Matador](https://www.capterra.com/p/165049/Watchdog/) Reason for choosing Epsagon The team was exceptional to work with. The product was fully featured, with a demo, and met and exceeded everyone of my expectations. Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: 2+ years ### "Great Serverless APM" June 18, 2024 5.0 Pros It integrates more or less automatically and gives you all the important metrics right off the bat. Cons Some parts of the Muting alerts were not flexible enough. The Issue tracking feature was not useful to us. Reason for choosing Epsagon Ease of use, rich feature set, ease of implementation. Review Source DM Dale M. Head of Product Computer Software Used the software for: 2+ years ### "Dependable Serverless Monitoring" September 17, 2023 4.0 Pros The direction Epsagon first took on serverless monitoring was excellent Cons The shift towards k8s and container-based workloads meant that a lot of the new features were not relevant. Reason for choosing Epsagon Great free tier and cost-effective scaling Review Source VR Verified Reviewer IT Manager Financial Services Used the software for: 1-2 years ### "Amazing Tool" April 27, 2021 5.0 Pros Helped us a lot to create view of our serverless systems Cons no problem at all, such amazing team, easy integration Review Source JE James E. Software Architect Computer Software Used the software for: Less than 6 months ### "Fantastic software, fantastic customer service!" February 25, 2021 5.0 From end to end they have been fantastic. I found a couple of bugs in the .NET library and within 12 hours they had released a production fix. The team also took the time out to setup a call with me to discuss some teething problems I had and point me in the right direction. Fantastic customer service. Pros Incredibly easy to deploy and start using, with really great tutorials across numerous different programming languages. The stats, pre built dashboards and notifications are instantly valuable. It's also really interesting to visually see the service map, especially in a serverless architecture Cons The custom dashboards are great, but minor things like being able to edit graph labels would be a great addition as, especially when using custom labels, they are hard to read. Alternatives considered [Lumigo](https://www.capterra.com/p/201542/Lumigo/) Review Source NL Nick L. Chief Product Officer Computer Software Used the software for: Less than 6 months ### "Epsagon Platform Review" December 29, 2020 5.0 Pros Integrating the environment via AWS is incredibly simple per deploying the CF stack Epsagon provides. Incredibly frictionless. Alternatively for more complex stacks, calling the SDK or implementing via your SAM, CF or terraform stack all work like a charm. Cons A few things in the interface are a bit buggy - but this should not stop you from supporting what I would considering to be the best "true" tracing platform to exist. You simply can't beat the value - and, the Epsagon team is amazing! Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Review Source BB Ben B. Engineer Consumer Goods Used the software for: 6-12 months ### "Product is Always Improving" February 11, 2020 4.0 Pros Epsagon gives us a window into an otherwise black box that is Serverless. Love how easy it is to setup and the Epsagon is great about responding to issues. Cons The data within Epsagon can feel fragmented there are known gaps in what traces/events can be correlated and it is difficult to understand at times where alerts/issues came from. Review Source NO Nitzan O. Software Developer TL Computer Software Used the software for: 6-12 months ### "awseome product" February 11, 2020 5.0 super happy with the product Pros it helps me monitor and search across thousands of running processes at once. monitor 3rd parties and see a clear view of success rate and error rates Cons i want to be able to download results without having to search again Reason for choosing Epsagon it was more mature, stable, and has most of my requests Review Source SA Sampo A. VP Engineering Information Technology and Services Used the software for: Less than 6 months ### "Serverless monitoring made simple" February 10, 2020 5.0 Our team is using Epsagon heavily to boost productivity in day-to-day development and operation of serverless product on AWS. Pros Extremely easy to set up and get started. Intuitive user interface. Excellent support from the team. Simple slack integration for notifications. Cons User interface feels slightly slow at times and is not optimized for mobile. While mobile is not the primary client for this kind of tool, we use it sometimes to e.g. quickly look at an alert. It also gets somewhat expensive relatively quickly. Reason for choosing Epsagon Out of the ones we evaluated, Epsagon got us up and running with least effort and we felt right at home since day 1. Review Source CC Cian C. VP Engineering Computer Software Used the software for: 1-2 years ### "Superb traceability & insight " February 11, 2020 5.0 Pros When things "go bump", Epsagon is our go-to resource for quickly identifying the source of a problem within our serverless architecture. Having tried a number of providers, their architecture view of the resources in use when tracing a request is unrivalled. Cons Prior to purchase, have a good understanding of your consumption across all AWS accounts - cost can scale rapidly. Review Source DA Dotan A. CTO Hospital & Health Care Used the software for: Less than 6 months ### "Great alternative to DataDog!" February 10, 2020 5.0 Pros \- Ease of use and configure\[no agent!\] - Pricing structure - Technical support Cons Missing integrations to other cloud vendors Review Source SP Stuart P. CTO Computer Software Used the software for: Less than 6 months ### "A MUST HAVE TOOL: Extremely Useful For Monitoring & Troubleshooting AWS Lambdas" February 10, 2020 5.0 Pros Ease of use, customer support (including reported issue resolution), speed to get to root cause of issues. Overview of function overall performance is first class. Cons No facility to have multiple AWS accounts with one Epsagon login - I manage multiple customers and need to logout/login for each one. Review Source DC Dvir C. CTO Information Technology and Services Used the software for: 6-12 months ### "A serverless must" February 10, 2020 5.0 Pros It a very easy to implement, insightful monitoring system Cons Would love to have more pricing tiers to support our growth stages Review Source AD Ambroise D. CTO & Co-Founder Education Management Used the software for: 1-2 years ### "Great product for observability" May 1, 2020 5.0 Pros Epsagon is the best way I know of about how to monitor, analyse and debug backend apps. We use it extensively with AWS Lambda and what was impossible to understand before, is now made super easy. Cons Was a bit hard to setup with lambda (because of custom runtime), but got easier since then. Review Source JK Joshua K. Director of Data Engineering Services Real Estate Used the software for: Less than 6 months ### "Great monitoring of AWS lambda jobs" February 10, 2020 5.0 Pros Most full-featured monitoring of AWS lambda jobs with easy to use interface. Cons Sometimes I wish it were easier to drill down further into errors and timeouts. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.