--- title: "GetHelp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GetHelp Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/199603/GetHelp/" page_type: "product" language: "en" --- # GetHelp Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) GetHelp ## What is GetHelp? Managing the use, availability, and health of your districts assets is a growing responsibility. Thats why we created GetHelp, a web-based help desk tool integrated with our asset management system, TIPWeb-IT. Technicians can see information related to an asset while resolving the ticket, without having to log in and out of disparate systems ## What is GetHelp used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GetHelp?[Manage this product listing](https://www.g2.com/products/gethelp/claim_requests/new?auto=true) ## GetHelp Overview Updated August 2026 AI summary GetHelp offers help desk software for organizations of all sizes, supporting ticket management, automated routing, multi-channel communication, and knowledge base management. Its features include SLA management, alerts and escalation, reporting tools, and a self-service portal. Deployed as a cloud-based solution, GetHelp also allows for customizable branding to tailor the support experience to each organization. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GetHelp 4.7 (3) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.5 (298) Value For Money 5.0 (2) Value For Money 4.4 (294) Customer Service 5.0 (3) Customer Service 4.5 (297) ## GetHelp alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about GetHelp Overview ### What company size and specific industries is GetHelp built for? GetHelp is designed for K-12 school districts of all sizes, from smaller districts to the largest systems. It fits education organizations that need inventory and help desk tools, and it is used by many of the biggest districts in the country. Features and Usability ### What are the key features of GetHelp? GetHelp offers ticket management, automated routing, alerts/escalation, and workflow configuration for handling support requests. It also includes a self service portal, knowledge base management, and multi-channel communication for user inquiries. Additional features include SLA management, interaction tracking, document storage, reporting/analytics, remote access/control, and IT asset management. Getting Started and Support ### What training and onboarding options does GetHelp offer? GetHelp provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online options support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review. ## Features AI summary Based on 5,135 Help Desk reviews Capterra reviewers highlight these as the top features buyers look for when choosing Help Desk software: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) GetHelp supports **Ticket Management**, which gives teams a clear way to organize, assign, and track customer issues from start to finish. However, it does not include **Support Ticket Management** or **Real-Time Notifications**. Instead, it offers **Service Level Agreement (SLA) Management** (**40%**), another feature reviewers rate highly. This can help teams monitor response and resolution targets, helping businesses maintain service standards and handle support workloads more efficiently. Ticket Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Reporting/Analytics 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Escalation 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Interaction Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Knowledge Base Management 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automated Routing Tickets are automatically assigned to specific agents based on predefined rules GetHelp 11 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial not available Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JB Jeffrey B. Dir. of Information Technology Education Management ### "Great help desk, getting better all the time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 1, 2020 This is a great help desk, and they are very receptive to feature requests. Pros Great looking interface, high ease of use. Tie in to TIPWEB-IT inventory system. Cons Not as feature rich as some other platforms. Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 14, 2020 Thank you so much for taking the time to leave us this amazing review! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for sharing your review with us and the community. MA Michael A. Manager of Information Technology Education Management ### "Good Ticket System" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 12, 2020 Excellent experience Pros Easy to use and manage. Nice layout and great communication features. Cons Flow of jumping between tickets and the number of tickets that can be displayed on a page. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 20, 2020 Thank you so much for taking the time to leave us this amazing review! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for sharing your review with us and the community. MC Michael C. Network Administrator Education Management ### "Excellent human support behind a very good product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 11, 2020 The presales team and the rest of the Hayes team is incredible to work with. This is a sophisticated product and delivers great value but I am never further than 1 layer of humans from direct contact with the executive team of this company. That type of access is so rare in technology these days. From top to bottom PEOPLE are accessible. I work directly with the \[SENSITIVE CONTENT HIDDEN\] on our data integration. The fact that executives are so connected to their customers and so intimately involved in the products is unique and refreshing. I love that feature requests are heard and actually make it into the product. Pros The user interface is streamline and clean and setup was incredibly simple. Cons We are coming from Quest KACE that has many modules bolted on to the helpdesk system. It is hard to compare fairly. I will miss the ability to get real-time hardware/software inventory info on the systems like we do with KACE but we are able to work around this. Reasons for choosing GetHelp The people connection and relationships we developed with the Hayes team helped ease the trauma of the impersonal and faceless "relationship" and support of the Dell/Quest KACE product. The companion TipWEBIT product was also a large factor in our purchase. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 30, 2020 Thank you so much for taking the time to leave us this amazing review! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for sharing your review with us and the community. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.