# Userbot Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Userbot Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/199647/Userbot --- # Userbot Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Userbot ## What is Userbot? Userbot is not just a simple chatbot builder, its Artificial Intelligence engine based on NLP helps you to automate most of online conversations. The Artificial Intelligence is capable of recognizing the meaning, understanding the context and gathering information to automatically and correctly reply all messages. Installation is very quickly, it takes only 5 minutes and no code is required. The user can choose between different templates or create a bot from scratch. Easy, fast and code free. ## What is Userbot used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €49 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userbot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://userbot.ai/&name=Userbot) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userbot 4.4 (5) VS. [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) Starting Price €49 Per User, Per Month Starting Price $50 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.7 (66) Value For Money 4.5 (4) Value For Money 4.5 (56) Customer Service 4.6 (5) Customer Service 4.5 (57) ## Userbot alternatives Highest Rated [5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month [4.6 (14)](https://www.capterra.com/p/10031266/Fin/#reviews) Starting price $0.99 Per User, Per Month [Klondike](https://www.capterra.com/p/10011195/Klondike/) [5.0 (2)](https://www.capterra.com/p/10011195/Klondike/#reviews) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/10011195/Klondike/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data AI/Machine Learning 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Live Chat 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Language 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and support multiple languages Natural Language Processing 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Userbot 29 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Intended to be used by online stores Caters to sales teams Helps understand a user's intentions/actions Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Form to collect visitor contact information when live chat isn't available A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.5 (4) Free Trial Free Version Basic €49.00 Per User,Per Month Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (5) 4.6 Based on 5 reviews ## User reviews Overall rating 4.4 Based on 5 reviews Filter by rating 5(2) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MM Massimiliano M. Project Manager Utilities ### "Good product " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 30, 2022 Pros \- quick and easy to set up - cost reduction Cons \- does not always respond correctly - lack of empathy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Alessandro L. Responsabile servizi informativi Utilities ### "Userbot! Please again" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 September 30, 2022 Complessivamente potrei ripetere l esperienza ma vanno valutati bene i business case Pros I tempi di risposta sono molto interessanti Cons Purtroppo la capacità di apprendimento non è particolarmente elevata Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Digital Innovation Manager Utilities ### "Userbot per l'automazione dei processi" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 22, 2022 Pros L'assistenza fornita e la facilità di utilizzo. Cons Nulla di particolare da segnalare nell'implementazione e nell'utilizzo Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Alessandro L. CEO Marketing and Advertising ### "Bravi, molto semplice e intuitivo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2020 Pros Il software è molto semplice ed intuitivo, facile da comprendere. Il team è veramente super disponibile se si hanno particolari inconvenienti. Cons Mancano ancora alcune funzionalità di integrazioni e su questo può essere migliorato. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Matteo P. Partner & Digital strategist Marketing and Advertising ### "Innovazione nella customer care" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2020 L’esperienza è globalmente molto buona. Il tool ha pienamente rispettato le attese e gli obiettivi per cui è stato utilizzato Pros L’utilizzo (reale) dell’AI per portare il bot ad un livello superiore, rendendolo strumento realmente strategico Cons I tempi di startup, seppur comprensibilmente, non sono rapidissimi Reasons for choosing Userbot Per l’alta innovazione rispetto ai competitor Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)