--- title: "Userbot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Userbot Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/199647/Userbot/" page_type: "product" language: "en" --- # Userbot Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Userbot ## What is Userbot? Userbot is not just a simple chatbot builder, its Artificial Intelligence engine based on NLP helps you to automate most of online conversations. The Artificial Intelligence is capable of recognizing the meaning, understanding the context and gathering information to automatically and correctly reply all messages. Installation is very quickly, it takes only 5 minutes and no code is required. The user can choose between different templates or create a bot from scratch. Easy, fast and code free. ## What is Userbot used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €49 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userbot?[Manage this product listing](https://www.g2.com/products/userbot-ai-chatbot/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userbot 4.4 (5) VS. [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting Price €49 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.1 (66) Value For Money 4.5 (4) Value For Money 3.7 (56) Customer Service 4.6 (5) Customer Service 3.9 (57) ## Userbot alternatives [ChatBot](https://www.capterra.com/p/166420/ChatBot/) [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/166420/ChatBot/) [VIVI](https://www.capterra.com/p/10011012/VIVI/) [4.0 (4)](https://www.capterra.com/p/10011012/VIVI/#reviews) Starting price $0.05 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011012/VIVI/) Highest Rated [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) ## FAQs about Userbot Overview ### What company size and specific industries is Userbot built for? Userbot is designed for organizations of any size that want to design, build, and implement AI chatbots for everyday user requests. It is not limited to a specific industry and can suit businesses across sectors that need to improve customer or user experience through chatbot support. Features and Usability ### What are the key features of Userbot? Userbot offers AI and machine learning features such as chatbot, intent recognition, natural language processing, and sentiment analysis, plus live chat, chat/messaging, and proactive chat. It also includes support ticket management, CRM, contact management, workflow automation, reporting/analytics, role-based permissions, and third-party integrations. Integrations ### Which third-party tools and platforms does Userbot integrate with? Userbot integrates with Meta for Business, Slack, Twitter/X, WordPress, and Zapier. These integrations cover social messaging, team communication, content management, and broader app connectivity through Zapier, giving Userbot a compact set of third-party connections for customer support and workflow routing. Getting Started and Support ### What training and onboarding options does Userbot offer? Userbot provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars can cover product topics for groups, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Userbot offer? Userbot provides email/help desk support, a knowledge base, and chat. No reviewer feedback is available about support quality, so user experience details such as response speed or helpfulness cannot be assessed from the catalog data. ## Features AI summary Based on 6,967 Conversational Marketing Platform reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Userbot includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a direct way to respond to customer questions and manage conversations across multiple touchpoints. However, it does not offer **Real-Time Notifications**. Its support for **Chat/Messaging** and **Multi-Channel Communication** helps businesses maintain responsive customer interactions and handle conversations from different channels in one place, allowing teams to communicate more efficiently and stay organized. Reporting/Analytics 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data AI/Machine Learning 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Live Chat 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Multi-Language 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and support multiple languages Natural Language Processing 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Userbot 34 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Control: Empowers companies to govern their value streams efficiently and effectively. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - For eCommerce: Intended to be used by online stores - For Sales Teams/Organizations: Caters to sales teams - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.5 (4) Free Trial Free Version Basic €49.00 Per User,Per Month Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (5) 4.6 Based on 5 reviews ## User reviews Overall rating 4.4 Based on 5 reviews Filter by rating 5(2) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MM Massimiliano M. Project Manager Utilities ### "Good product " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 30, 2022 Pros \- quick and easy to set up - cost reduction Cons \- does not always respond correctly - lack of empathy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Alessandro L. Responsabile servizi informativi Utilities ### "Userbot! Please again" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 September 30, 2022 Complessivamente potrei ripetere l esperienza ma vanno valutati bene i business case Pros I tempi di risposta sono molto interessanti Cons Purtroppo la capacità di apprendimento non è particolarmente elevata Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Digital Innovation Manager Utilities ### "Userbot per l'automazione dei processi" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 22, 2022 Pros L'assistenza fornita e la facilità di utilizzo. Cons Nulla di particolare da segnalare nell'implementazione e nell'utilizzo Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Alessandro L. CEO Marketing and Advertising ### "Bravi, molto semplice e intuitivo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2020 Pros Il software è molto semplice ed intuitivo, facile da comprendere. Il team è veramente super disponibile se si hanno particolari inconvenienti. Cons Mancano ancora alcune funzionalità di integrazioni e su questo può essere migliorato. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Matteo P. Partner & Digital strategist Marketing and Advertising ### "Innovazione nella customer care" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2020 L’esperienza è globalmente molto buona. Il tool ha pienamente rispettato le attese e gli obiettivi per cui è stato utilizzato Pros L’utilizzo (reale) dell’AI per portare il bot ad un livello superiore, rendendolo strumento realmente strategico Cons I tempi di startup, seppur comprensibilmente, non sono rapidissimi Reasons for choosing Userbot Per l’alta innovazione rispetto ai competitor Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.