--- title: "ConSol CM/Customer Service Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ConSol CM/Customer Service Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/199650/ConSol-CM-Customer-Servicce/" page_type: "product" language: "en" --- # ConSol CM/Customer Service Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ConSol CM/Customer Service ## What is ConSol CM/Customer Service? ConSol CM / Customer Service is a powerful web-based platform designed to streamline customer support and ensure fast, reliable assistance. It enables organizations to efficiently manage support requests, incidents, and service inquiries across all communication channels. The solution combines structured ticket management, complaint handling, and integrated communication via email, phone, or chat in one central system. This allows support teams to track requests, collaborate efficiently, and resolve issues quickly while maintaining full transparency over every case. Automated workflows route inquiries directly to the appropriate support teams and ensure consistent handling of all requests. Highly configurable and scalable, ConSol CM adapts to your support processes and integrates seamlessly into existing IT environments. ## What is ConSol CM/Customer Service used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €59 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConSol CM/Customer Service?[Manage this product listing](https://www.g2.com/products/consol-cm-customer-service/claim_requests/new?auto=true) ## ConSol CM/Customer Service Overview Updated September 2026 AI summary ConSol CM/Customer Service offers businesses of all sizes a platform for managing customer interactions and support requests across multiple channels. Covering core customer service needs such as ticket management, CRM, and reporting, it also provides options for customization, integration, and mobile access. Deployment is flexible, supporting cloud, web, and various device environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConSol CM/Customer Service 5.0 (3) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €59 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (1,769) Value For Money 5.0 (3) Value For Money 4.6 (1,519) Customer Service 5.0 (3) Customer Service 4.7 (1,538) ## ConSol CM/Customer Service alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169505/Zoho-Desk/) ## FAQs about ConSol CM/Customer Service Overview ### What company size and specific industries is ConSol CM/Customer Service built for? ConSol CM/Customer Service is designed for medium-sized and large companies, especially organizations with 30 to 40 employees or more. The vendor description does not name specific industries, so the product appears aimed at general business use rather than a particular sector. Features and Usability ### What are the key features of ConSol CM/Customer Service? ConSol CM/Customer Service offers help desk management, support ticket management and tracking, and queue management for service requests. It also includes multi-channel communication, customer portals, knowledge base management, SLA management, automated routing, workflows, analytics, and customizable reports, forms, templates, and branding. Pricing ### How much does it cost and what fees or limitations are included? ConSol CM/Customer Service starts at €19 per user/month for the On Premise for rent - Named User Model, plus a €275 monthly CM server license. Cloud plans start at €59 per user/month for Named User and €89 for Concurrent User, each with a €149 monthly base fee. A free trial is available. Getting Started and Support ### What training and onboarding options does ConSol CM/Customer Service offer? ConSol CM/Customer Service provides in-person training, live online sessions, and documentation. In-person training supports guided instruction with a trainer, live online sessions allow remote learning with real-time interaction, and documentation gives teams written reference material for self-paced review and later use. Getting Started and Support ### What customer support options does ConSol CM/Customer Service offer? ConSol CM/Customer Service provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Without reviewer feedback on support experiences, no patterns can be stated about response times, helpfulness, or recurring frustrations, so the support setup is best described by its listed contact and self-service options. ## Features AI summary Based on 5,357 Customer Support reviews Capterra data shows that buyers of Customer Service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) ConSol CM/Customer Service supports all three of the features reviewers value most: **Support Ticket Management**, **Call Center Management**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage service requests efficiently, coordinate call center operations, and handle customer conversations across channels, allowing teams to deliver faster and more consistent support. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases ConSol CM/Customer Service 45 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial [View pricing plan details](https://www.capterra.com/p/199650/ConSol-CM-Customer-Servicce/pricing/) Cloud - Named User Model €59.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - GDPR-compliant – Encrypted data storage only in German data centers - Optional: additional test environment in the cloud - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Dedicated own productive system - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal Cloud - Concurrent User Model €89.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - GDPR-compliant – Encrypted data storage only in German data centers - Optional: additional test environment in the cloud - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Dedicated own productive system - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal On-Premise Purchase – Named User Model €690 per named user It includes: - Integrated Dashboards - Workflow-based automation functions - Multiple data exchange formats supported (e.g., web services, Excel) - Full email integration - Custom roles and permissions - Knowledge base - Additionally: Free test system included with a valid maintenance contract - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Creation of sub-tickets - Time tracking - Data import (ticket, contact and product data) - Dedicated own productive system - Optional: additional test environment in the cloud - Optional development and expansion of custom processes - Automatic search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document and attachment storage - Dedicated productive environment - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-proof logging of all changes - Multilingual support (German/English by default) - Personalized German-speaking support via phone, email, and customer portal On-Premise Purchase – Concurrent User Model €1,190 per concurrent user It includes: - Integrated Dashboards - Workflow-based automation functions - Multiple data exchange formats supported (e.g., web services, Excel) - Full email integration - Custom roles and permissions - Knowledge base - Additionally: Free test system included with a valid maintenance contract - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Time tracking - Data import (ticket, contact, and product data) - Dedicated productive environment - Optional: additional test environment in the cloud - Optional development and expansion of custom processes - Automatic search for similar tickets - Product database with customizable data fields - Incremental full-text search - Document and attachment storage - Template generator for text modules - Workflow-based routing functions - SLA and deadline management - Internal messaging & collaboration - Audit-proof logging of all changes - Multilingual support (German/English by default) - Personalized German-speaking support via phone, email, and customer portal On Premise for rent - Named User Model €19.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - In addition: free test system when a maintenance contract is concluded - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal On Premise for rent - Concurrent User Model €33.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - In addition: free test system when a maintenance contract is concluded - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VF Vanessa F. Spezialistin IT (Vertrieb) Information Technology and Services ### "Vielseitiges Programm " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2020 Es werden Vertriebs- sowie Service Prozesse abgebildet. Die Prozesse konnten standardisiert werden ohne die Flexibilität zu verlieren. Auch sehr komplexe Vertriebsprozesse haben wir abgebildet. Pros Das System ist sehr übersichtlich und nutzerfreundlich. Es kann sehr schnell mit wenig Einweisung durch neue User genutzt werden auch besonders durch die Workflowaktivitäten die durch den Prozess lotsen. Die Integration mit anderen Systemen (z.B. SAP) funktioniert bestens. Das System ist sehr gut auf Kundenbedürfnisse anpassbar. Unterschiedlichste Prozesse können abgebildet werden. Das System ist sehr vielseitig. Cons Das Reporting könnte verbessert werden. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GK Gerd K. Spezialist IT (Service) Business Supplies and Equipment ### "Hohe Flexibilität bei der Umsetzung firmeninterne Prozesse" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2020 Pros \- Anpassbar an viele Unternehmensprozesse - Integration in zahlreichen Unternehmensbereichen - arbeiten auf einheitlicher Datenbasis - gute Anbindung an andere IT-Systeme des Unternehmens - schnell erlernbarer Umgang mit dem System - systemgestützte Workflows fördern vereinheitliche Prozesse - ermöglicht das Umsetzen sehr individueller Prozesse - ausgeprägte/r Kundenorientierung und -service Cons Die Abbildung von stark individualisierten Prozessen sorgt für eine hohe Komplexität des Systemsetups, was beim Updaten/Upgraden des Systems zu erhöhten Aufwänden führt. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RB Rene B. Abteilungsleiter Kundenservice In- & Outbound Financial Services ### "Eine Lösung für unseren gesamten Kundenservice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2020 Pros Die Anpassungsfähigkeit der Software an unsere Prozesse im Kundenservice und den Performancegewinn zu der abgelösten alten Software die genutzt wurde. Cons Die Benutzerfreundlichkeit UX hat noch ein bisschen "altbackenen Look" und hat manchmal nicht die Flexibilität die ich mir wünschen würde. Reasons for choosing ConSol CM/Customer Service Engagement im PoC und Flexibilität im Produkt Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.