# ConSol CM/Customer Service Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ConSol CM/Customer Service Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/199650/ConSol-CM-Customer-Servicce --- # ConSol CM/Customer Service Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ConSol CM/Customer Service ## What is ConSol CM/Customer Service? ConSol CM / Customer Service is a powerful, web-based platform designed to optimize and streamline customer service operations. It enables organizations to manage customer inquiries, requests, and feedback efficiently while ensuring consistent and high-quality service across all communication channels. The solution combines structured ticket management, complaint handling, and integrated communication via email, phone, or chat in one central system. This gives service teams a complete overview of all customer interactions and enables faster, more personalized responses. Automated workflows ensure that inquiries are routed to the right teams and handled transparently. Highly configurable and scalable, ConSol CM adapts to the specific processes of your organization and integrates seamlessly into existing IT environments. With its focus on usability, transparency, and efficiency, ConSol CM helps service teams deliver outstanding customer experiences. ## What is ConSol CM/Customer Service used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €59 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ConSol CM/Customer Service?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cm.consol.de&name=ConSol CM/Customer Service) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ConSol CM/Customer Service 5.0 (3) VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €59 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.3 (3,607) Value For Money 5.0 (3) Value For Money 4.2 (2,662) Customer Service 5.0 (3) Customer Service 4.3 (2,770) ## ConSol CM/Customer Service alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Starting price $876.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about ConSol CM/Customer Service Overview ### What company size and specific industries is ConSol CM/Customer Service built for? ConSol CM/Customer Service is designed for medium-sized and large companies with 30 to 40 employees or more. It is aimed at organizations that need customer service management software, rather than at a specific industry sector. Features and Usability ### What are the key features of ConSol CM/Customer Service? ConSol CM/Customer Service offers help desk management, support ticket tracking, and ticket management, plus automated routing, queue management, and SLA management. It also includes multi-channel communication, customer portal and self-service portal access, knowledge base management, reporting and analytics, workflow management, and access controls/permissions. Pricing ### How much does it cost and what fees or limitations are included? ConSol CM/Customer Service starts at €19 per user/month for the On Premise for rent – Named User Model, plus a €275 monthly CM server license. Cloud pricing starts at €59 per user/month for Named User and €89 for Concurrent User; both require a €149 monthly base price. A free trial is available. Getting Started and Support ### What training and onboarding options does ConSol CM/Customer Service offer? ConSol CM/Customer Service provides in person training, live online sessions, and documentation to help teams get started. In person training supports guided instruction on site, live online sessions enable remote training with an instructor, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does ConSol CM/Customer Service offer? ConSol CM/Customer Service provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Support materials are organized across written self-service resources and direct contact options, giving users several ways to find answers or reach assistance when needed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases ConSol CM/Customer Service 45 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships A website or login for customers to access information Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Cloud - Named User Model €59.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - GDPR-compliant – Encrypted data storage only in German data centers - Optional: additional test environment in the cloud - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Dedicated own productive system - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal Cloud - Concurrent User Model €89.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - GDPR-compliant – Encrypted data storage only in German data centers - Optional: additional test environment in the cloud - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Dedicated own productive system - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal On Premise for rent - Named User Model €19.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - In addition: free test system when a maintenance contract is concluded - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal On Premise for rent - Concurrent User Model €33.00 Per User,Per Month It includes: - Integrated Dashboards - Workflow-based automation functions - Various data exchange formats available (e.g. Web services, Excel) - Full email integration - Individual role and rights concept - Knowledge base - In addition: free test system when a maintenance contract is concluded - Data exchange via Internet (ETL) - Data exchange via CSV and Excel - Web interfaces (e.g. REST) - Preparation of subtasks (subtickets) - Time bookings - Data import (ticket, contact and product data) - Installation and expansion of individual processes optional - Autom. Search for similar tickets - Product database Plant and extension of individual data fields - Incremental full-text search - Document/Attachment Storage - Template generator for text modules - Workflow-based routing functions - SLA and appointment management - Internal messaging & collaboration - Audit-secure logging of all changes - Multilingualism (Standard German / English) - Personal German-speaking support via telephone, e-mail and customer portal Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VF Vanessa F. Spezialistin IT (Vertrieb) Information Technology and Services ### "Vielseitiges Programm " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2020 Es werden Vertriebs- sowie Service Prozesse abgebildet. Die Prozesse konnten standardisiert werden ohne die Flexibilität zu verlieren. Auch sehr komplexe Vertriebsprozesse haben wir abgebildet. Pros Das System ist sehr übersichtlich und nutzerfreundlich. Es kann sehr schnell mit wenig Einweisung durch neue User genutzt werden auch besonders durch die Workflowaktivitäten die durch den Prozess lotsen. Die Integration mit anderen Systemen (z.B. SAP) funktioniert bestens. Das System ist sehr gut auf Kundenbedürfnisse anpassbar. Unterschiedlichste Prozesse können abgebildet werden. Das System ist sehr vielseitig. Cons Das Reporting könnte verbessert werden. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GK Gerd K. Spezialist IT (Service) Business Supplies and Equipment ### "Hohe Flexibilität bei der Umsetzung firmeninterne Prozesse" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2020 Pros \- Anpassbar an viele Unternehmensprozesse - Integration in zahlreichen Unternehmensbereichen - arbeiten auf einheitlicher Datenbasis - gute Anbindung an andere IT-Systeme des Unternehmens - schnell erlernbarer Umgang mit dem System - systemgestützte Workflows fördern vereinheitliche Prozesse - ermöglicht das Umsetzen sehr individueller Prozesse - ausgeprägte/r Kundenorientierung und -service Cons Die Abbildung von stark individualisierten Prozessen sorgt für eine hohe Komplexität des Systemsetups, was beim Updaten/Upgraden des Systems zu erhöhten Aufwänden führt. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Rene B. Abteilungsleiter Kundenservice In- & Outbound Financial Services ### "Eine Lösung für unseren gesamten Kundenservice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2020 Pros Die Anpassungsfähigkeit der Software an unsere Prozesse im Kundenservice und den Performancegewinn zu der abgelösten alten Software die genutzt wurde. Cons Die Benutzerfreundlichkeit UX hat noch ein bisschen "altbackenen Look" und hat manchmal nicht die Flexibilität die ich mir wünschen würde. Reasons for choosing ConSol CM/Customer Service Engagement im PoC und Flexibilität im Produkt Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.