# Ascent360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ascent360 the right Marketing Automation solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199679/Ascent360/reviews --- Ascent360 4.8 (17) [View alternatives](https://www.capterra.com/p/199679/Ascent360/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ascent360 Ease of use 4.5 Customer Service 5.0 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Travis C. Marketing Director Sports Used the software for: 2+ years ### "Incredible Support" April 27, 2020 4.0 Pros The service you get from Ascent is the highlight. They are great partners who can help you accomplish anything you set out to do. They're willing to let you be as autonomous or hands on as you need. As our sophistication as an org grew, they're ability to evolve and become more consultative and strategic matched it. Cons It's getting better, but at times the speed of the software is slower than what I've seen from other systems. Review Source MS Michael S. Director of Marketing and Development Recreational Facilities and Services Used the software for: 6-12 months ### "CRM for the people!" April 23, 2021 5.0 Very, very positive. I recommend them at every opportunity. Automation really streamlined and greatly enhanced our feedback mechanisms. Pros We have a small marketing staff, but with big needs. When we were preparing for a ski season during the pandemic, it became immediately clear we needed a CRM to keep in touch with guests regarding requirements of our guests. The pre-arrival emails were successful and easy to deply, in addition to the other communications tools. Cons I wish there were more options for analytics out-of-the box, but the tools are sufficient. I was weary of handing off the email design to other staff members due to the complexity. Alternatives considered [Inntopia Commerce](https://www.capterra.com/p/65271/InntopiaCRS/) Reason for choosing Ascent360 Cost, and their interest in acquiring us as a customer. Review Source TO Todd O. Marketing Director Retail Used the software for: 2+ years ### "An Indispensable Part of Our Marketing and Customer Relationship Building " March 30, 2021 5.0 Our original problem dealt with multiple silos of information that we needed combined into one integrated database. Since that time, Ascent360 has grown to include all of our email sends, customer survey results, developing a bridge between our point of sale system and our traffic counters, and many more. Pros From the very beginning, Ascent360 has provided Alpine Shop with an integrated database from multiple sources that we could use effectively to get our marketing messages out to our customers on a timely and interest-based manner. Along the way, they have been instrumental in helping us get a better idea of what aspects of our marketing were most successful and getting direct feedback from our customers. We've worked with Ascent360 for more than 10 years at this point, and every account manager that I have worked with has helped add more and more effective tools for us to use. Can't recommend them highly enough Cons The only thing that I have had problems with have been almost exclusively with the audience selector which can hang on some requests. Every time that issue has come up, however, an account rep has taken care of the issue in a matter of minutes. Review Source GM Greg M. General Manager Sporting Goods Used the software for: 1-2 years ### "Ascent360 for our Bike Shop" October 13, 2023 4.0 I've spent much less time uploading email lists and keeping them current. Email automation has both increased our customers experience and driven traffic in stores Pros The integration was painless and it's great for us to have our customers loaded into our email client right away without any data dumping or manual uploading. I appreciate that it's easy to build up lists for specific customers and contact them right away Cons The email builder is ok. I'd love to have a website email pop up functionality come straight from Ascent360 Review Source SE Siobhan E. Marketing Assistant Recreational Facilities and Services Used the software for: 2+ years ### "Ascent360 for Resort Use" March 10, 2023 5.0 Pros The ability to integrate all of our different resort programs into Ascent360 and create targeted marketing campaigns depending on our needs is an invaluable tool and has resulted in measurable growth. The ability to automate these campaigns makes it easy to set and forget, saving time. Cons There is a bit of a learning curve when using Ascent360; however, once you learn the program it's fairly easy to manage. Review Source JH Jeff H. Marketing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Tool For The Most Part" April 1, 2021 5.0 I have had great success with this tool in speaking to the the most relevant guests at our ski resort. I wish that I had more time to work with the tool, because I know it's capable of far more than I use it for. Pros The support team has always been incredibly responsive, helpful and thorough. It has really made the onboarding and maintenance far more manageable than this complex tool would be otherwise. I like the rapid fire ability to upload and begin using segmentation lists via email and social. Cons I think this program is far more complex than I have time to fully work through as a marketing department of 1. Reason for choosing Ascent360 The integration with Siriusware was the biggest selling point and the software was less expensive that Inntopia. Review Source EL Eric L. CMO Retail Used the software for: 2+ years ### "Ascent360 helps us get more people on bikes!" June 30, 2020 5.0 Pros Goldilocks would say that Ascent360 is just right! I have worked with several CRM systems over the years and found many to either be too small/limited or too big/complex, but Ascent360 has been a perfect fit for Mike's Bikes. Customizations and support where needed, but with powerful tools out of the box to get up and going right away. Cons Haven't found anything that I didn't like so far. When we needed some minor customizations to improve our workflows we found the developers to me extremely knowledgeable and able to address all of our needs. Review Source Ryan K. Digital Marketing Specialist Hospitality Used the software for: 2+ years ### "Always helpful in many different aspects" February 25, 2023 5.0 Pros The ease of use of creating and sending audiences to my email client. Cons There's not much not to like. The team does a great job of adjusting to our marketing needs. Review Source MF Morgan F. Email & CRM Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "CSM's are all-time" February 6, 2023 4.0 Pros The features available are easy to navigate once you are familiar with them Cons Sometimes, there are some bugs that are discovered, but the team is quick to notify and address them Review Source AW Andrew W. Operations and Marketing Hospitality Used the software for: 1-2 years ### "Great product!" March 31, 2021 5.0 Ascent has allowed us to automate many of the emails we used to manually have to implement. This has saved in labor, overall efficiency and issues with human error. Our account manager has done a great job implementing the basic marketing plays, while helping us explore the deeper levels of where we want to take our overall marketing strategy. Pros The product is easy to use and very customizable as we've identified more complex needs. The entire team we've worked with have been incredible. They not only take the time to implement our marketing strategies but also teach us the process so there is a better understanding from both ends. Great product, great customer service. Cons The implementation took time in large part to ensure quality control. Other than that we have no complaints. Review Source KG Katie G. Sr. Sales and Inventory Planning Manager Apparel & Fashion Used the software for: 2+ years ### "Easy to Use, Great Support!" March 26, 2021 5.0 Pros \- Ease of Use - Abundance of options for segmenting - Wonderful account support Cons There can be a lag time between adding contacts and the ability to segment and target the contacts. Review Source LC Li C. Marketing Coordinator Recreational Facilities and Services Used the software for: 6-12 months ### "Easy to use, saves time" July 30, 2020 5.0 Pros We previously did not have any CRM, so using Ascent was a big step up for our team. Whereas a lot of our previous segmentation was done manually by pulling sales data, our integration with Ascent has saved time and labor by allowing us to work more efficiently to get the data that we need. Cons Since we started with no CRM, Ascent has been in upgrade in many ways. However, as we start to compare Ascent to some of the other features available from competitors, we notice that it's not nearly as robust as we would like it to be, especially in terms of reporting and data analysis which often require an additional manual step on Ascent's side. What would make Ascent even better is much more customization in terms of creating reports a la Google Analytics. Review Source AS Andrew S. Digital Marketing Manager Recreational Facilities and Services Used the software for: 2+ years ### "Clean Design, Amazing Analytics" June 24, 2020 5.0 Their platform is great but what makes Ascent shine is their account managers and their insights. They are always bringing fresh ideas to the table, helping reach your goals and create new ones. Pros Segmented revenue tracking, seamless list pulling and clean design. Cons The segmented revenue tracking takes some work to set up, it will only be as good as what you put into it but once it's set up you're good to go and the Ascent representatives are always there to help along the way. Review Source DE Drew E. Marketing Manager Consumer Goods Used the software for: 1-2 years ### "A comprehensive hub and launchpad for your consumer data and marketing" April 13, 2021 5.0 The team at Ascent360 was full of insights and tips that helped the relationship more than pay for itself in year 1. They also had expertise in some of marketing softwares we connected with, which was a great resource for our small team. Pros Ascent360 gave us a singular dashboard full of actionable insights and segmentable audiences. It made our jobs exceptionally more efficient and gave us cohesive tools to plan, execute, and measure our campaigns. Cons It did not integrate with our new email service provider. Ascent360 now has their own ESP that makes things simpler, but it does require you to leave your existing ESP. Review Source SL Sam L. Content Marketing Specialist Leisure, Travel & Tourism Used the software for: 6-12 months ### "Data Driven Marketing and Great Customer Service from Ascent360" May 23, 2020 5.0 Ascent360 is helping us use data to better target our marketing campaigns and make them more relevant to our guests, as well as expand the number of guests we can connect with. Pros Ascent360 integrated well with several other programs we were already using and the Ascent360 team were very helpful in getting everything working, as well as providing ongoing support for using the program to optimize our marketing activities. Cons There is a bit of a learning curve to figure out how to use some of the features in Ascent360 and the interface was not the most intuitive when we first started using it, however this has been mostly offset by the responsive customer service of the Ascent360 team and a recent update to the dashboard. Review Source CK Courtney K. Marketing and Events Coordinator, and Ticket Office Manager Recreational Facilities and Services Used the software for: 6-12 months ### "First Time Using CRM Software, Lovely Experience!" June 24, 2020 5.0 Great tool for marketing department. Pros I really like how easy it is to incorporate into our company's unique products. I can segment purchasers from products we've sold any time, I think that tool is very useful for us. Cons It can be a tad bit overwhelming and confusing to use. I am no technology pro so I tend to have to get assistance with a lot of things. Also Acoustic not letting us use company emails (ex: \[SENSITIVE CONTENT HIDDEN\]) is very inconvenient. Review Source KK KEITH K. Technical Support Mgr Maritime Used the software for: Less than 6 months ### "Lacking Functionality" June 5, 2020 5.0 Mediocre Pros Not much as it have limited functionality Cons No real time feedback or statistics. Can access information and dissect it easily. Reason for choosing Ascent360 In use for product registration platform Review Source Similar Products Featured