---
title: "Houzz Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Houzz Pro the right Home Builder solution for you? Explore 1088 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/199689/Houzz-Pro/reviews/"
page_type: "reviews"
language: "en"
---

Houzz Pro

4.3 (1088)

[View alternatives](https://www.capterra.com/p/199689/Houzz-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 16th, 2026

# Reviews of Houzz Pro

Ease of use

4.2

Customer Service

4.3

## Pros and Cons in Reviews

Hallye N

Operations ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: 6-12 months.

“Strong all-in-one platform for design professionals featuring 3D floor plans, mood boards, project management, CRM, invoicing, client portals, and the highly praised Clip Tool for sourcing products.“

March 30, 2026

Eri D

FounderAccounting, 2 - 10 employeesUsed the software for: 6-12 months.

“It seems the new iteration of the platform brings with it issues of transactions being uploaded incorrectly, creating a tedious process of reconciling line by line, not knowing whether the fault lies with us or with QuickBooks.“

May 17, 2026

PK

Patrick K

Vice President at JPK and Associates, Inc.Construction, 11 - 50 employeesUsed the software for: 1-2 years.

“I also highly appreciate the dedicated client portal: my clients can track the job progress, approve material selections, and make secure payments online in total transparency, which instantly boosts my professional image.“

June 21, 2026

Eri D

FounderAccounting, 2 - 10 employeesUsed the software for: 6-12 months.

“Expenses tracking within the application does not offer much help, making it difficult for clients requiring job costing services.“

May 17, 2026

BP

Bobbi P

Office ManagerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months.

“Specifically, the intuitive design and extensive functionality have significantly streamlined my daily workflow, allowing me to manage projects with unprecedented efficiency and organization.“

November 7, 2025

MH

Megan H

Owner - OperatorConstruction, 2 - 10 employeesUsed the software for: Less than 6 months.

“Customer service is in the gutter, they are not transparent when it comes to locking you into a 12 month contract, the program has features that they state work but when they don't work for you, rather than opening a case they just tell you that it isn't happening.“

February 6, 2025

SE

Stacy E

Owner, Lead DesignerDesign, Self-employedUsed the software for: More than 2 years.

“There are so many useful resources to me as a designer, as well as tools to make running my business easier while still continuing to learn tips and tricks and insights from the home design industry.“

September 29, 2025

DC

David C

OwnerConstruction, 2 - 10 employeesUsed the software for: 6-12 months.

“The scanning software barely worked (maybe 10% of the time), and I received maybe 2 leads per month, most of which were low quality. When I reached out to customer service to understand the $4,000 charge, I got zero support or resolution.“

June 19, 2025

## Showing most helpful reviews

Showing 1-25 of 1088 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Hallye N.  
Operations Manager  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "All in One"

March 30, 2026

4.0

A capable but complex platform that rewards experienced IT teams willing to invest in configuration.

Pros

Strong all-in-one platform for design professionals featuring 3D floor plans, mood boards, project management, CRM, invoicing, client portals, and the highly praised Clip Tool for sourcing products.

Cons

Very steep learning curve, lax customer support, and limited mobile functionality compared to competitors.

Review Source

SA

Sherry A.  
Owner Designer  
Design  
Used the software for: 1-2 years

### "Houzz threw the years"

October 1, 2025

4.0

I I have used it for years and it has grown the tools and they seem to work at improving the ease of use. Getting leads and tools that help me run my business

Pros

Putting all the tools together and giving a professional platform with only genuine reviews of work. Having the ability to show your ideas and track the progress. Giving my clients the tools to see the vision.

Cons

Dealing with tools that stop working and how the burry the help tools and how we only get help during weekdays. The price has tripled in the last 2 years. When you used the 3d tool it glitches and is it getting true measurement. Then you have take hours to correct the scanned walls and cabinets. Having enough build tools for design no ceiling elevations for seconds of homes . Not being able to use IPad to design drawings and mood boards Being able to get quotes with actual cabinet elevations with each measurement of cabinets on the drawings . Being able to show clients the changes to the proposal.

Alternatives considered

[Trello](https://www.capterra.com/p/211559/Trello/)[WordPress](https://www.capterra.com/p/131687/WordPress/)[Canva](https://www.capterra.com/p/168956/Canva/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)

Reason for choosing Houzz Pro

Having tools together that you don’t have to go in an s out of project.

Review Source

CW

Carter W.  
Owner  
Construction  
Used the software for: 6-12 months

### "WORST- Do not use. No support"

February 11, 2026

1.0

I would never use them again if i wasn't signed into a year contract. They promise you the world but their support is the worst. They charge for any support. The "account manager" assigned to you is always unhelpful and always booked out at least a week.

Pros

Ability to 3d scan locations. payment processing is easy and nice. I like integrations for alternative payment methods.

Cons

Contracts is a mess. Completely unusable. Support is a nightmare. Invoicing doesn't work properly cant import or export templates for invoicing. Promised the world but they don't live up to expectation.

Review Source

Response from Houzz

March 9, 2026

Hi Carter, I’m very sorry to hear about your experience, and I appreciate you bringing this to our attention. I oversee our Global Client Success team at Houzz and would genuinely like the opportunity to look into this and help make things right. Unfortunately, I wasn’t able to locate an account based on the information provided in the review. If you’re open to it, would you mind reaching out to me directly with the business name or email address associated with your Houzz account so I can investigate further? I’d be happy to personally review the situation and see how we can help. Thank you again for sharing your feedback. Best, Nikki Ward Thomson

PK

Patrick K.  
Vice President at JPK and Associates, Inc.  
Construction  
Used the software for: 1-2 years

### "Houzz Pro, The ultimate all-in-one Swiss Army knife to manage my projects and wow my clients"

June 21, 2026

4.0

Skyrocketed sales credibility and flawless project management. Houzz Pro allows me to structure my business from A to Z, eliminate costly misunderstandings with my clients through crystal-clear visuals, and centralize all my administrative paperwork in one secure place.

Pros

Houzz Pro has become the operational heart of my business. Centralizing estimates, invoicing, and project schedules saves me valuable time every day. I also highly appreciate the dedicated client portal: my clients can track the job progress, approve material selections, and make secure payments online in total transparency, which instantly boosts my professional image.

Cons

all this functional richness comes with a particularly high monthly price tag, making it a heavy financial investment for an independent contractor or small studio. Additionally, the overall interface and administrative dashboards come with a rather steep learning curve; I had to spend several evenings training myself to properly set up my document templates and grasp all the software's subtleties. Finally, I have noticed that the mobile app occasionally lacks fluidity out in the field, especially when trying to load heavy image files or complex blueprints in areas with poor network coverage.

Review Source

SE

Stacy E.  
Owner, Lead Designer  
Design  
Used the software for: 2+ years

### "Houzz helpful in keeping design business on track"

September 29, 2025

4.0

Overall, I've had a very positive experience. There are so many useful resources to me as a designer, as well as tools to make running my business easier while still continuing to learn tips and tricks and insights from the home design industry.

Pros

I love the fact that there are so many tools in one spot to run my business. Costs did get a little high for me so I had to drop the website management, but still feel as though Houzz offers so many tools to keep my projects managed, organized and in a snapshot format I can check in on. I enjoy using the software for invoices and managing payments as well. The mood boards, 2D and 3D software are so easy to use.

Cons

Cost can be a little on the high side and coordinating how to use all the different tools so you are redundant in their use. Some tools can be a little tricky to get the hang of.

Alternatives considered

[Mydoma Studio](https://www.capterra.com/p/155585/Mydoma-Studio/)

Reason for choosing Houzz Pro

Ease of use and was already familiar with product. Other products did not offer so many tools in one spot.

Review Source

IL

Isaac L.  
CEO  
Construction  
Used the software for: Less than 6 months

### "KDI Building Developments Inc"

September 6, 2025

4.0

Over all I am satisfied with our investment. Houzz has done a great job developing the software and they are continuing to add to it

Pros

3D rendering, financial report, and customer dash board. these tools have been great and have helped improve our process making it more efficient and transparent

Cons

The training is very limited there's a lot to learn with this software and only 30 min trainings at a time make it hard to fully learn the system. And no payroll function.

Alternatives considered

[Procore](https://www.capterra.com/p/56250/Procore/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/)

Reason for choosing Houzz Pro

3D renderings was a key tool, unlimited users was a key factor, Take off tool was another key factor, Marketing support was a key factor, Cost was also a key factor

Switched from

[Hearth](https://www.capterra.com/p/230826/Hearth-Pay/)

Hearth did not have a ERP aspect. only CRM , quoting and invoicing

Review Source

Response from Houzz

September 8, 2025

Hi Isaac- Thank you for taking the time to write this review and our team is so happy to hear that you are finding many of the tools helpful for your business. I would love to learn more about how we can provide you with better support and we are actually exploring some options for payroll right now! Feel free to reach out to me directly with any of your feedback. Our team would love to hear your ideas! Chloe Siegmann Head of Customer Success

HL

Hannah L.  
Director of Operations  
Design  
Used the software for: 2+ years

### "Houzz Pro Experience "

August 14, 2025

5.0

We've had a great experience with Houzz Pro. It's user friendly, any technical issues are resolved quickly, and our clients appreciate the clean, professional interface. It truly serves as a one-stop shop for everything we need.

Pros

I love that Houzz Pro offers an all-in-one solution. From creating floor plans and mood boards to handling authorizations, purchase orders, and invoices - everything can be done within a single platform. It streamlines the entire process, making my workflow much faster and more efficient.

Cons

We invoice our clients twice - once before placing orders and again after the items have been installed. However, clients often get confused because both invoices share the same number. It would be really helpful if we could issue multiple invoices under a single authorization to avoid this confusion.

Switched from

[Studio Designer](https://www.capterra.com/p/217839/Studio-Designer/)

We needed something that had a better interface.

Review Source

RH

Rob H.  
Owner CEO  
Construction  
Used the software for: Less than 6 months

### "Houzz for remodeling"

August 1, 2025

5.0

Very positive so far. We are still in the fielding stage. Tracking field time is doable but we havent sorted through the details yet, \[sensitive content hidden\] will help with that. Same with selection boards and mood boards.

Pros

Efficiency and marketing value. The lidar scan technology and the ability to transfer that quickly into a 3d mockup and an estimate/contract is essential. \[sensitive content hidden\] has been awesome with the onboarding thing, helping us get comfortable with new software. I like that our guys in the fiend can see product codes, selection photos, and scope of work along with a ridiculously easy navigation capability. We are still working on the email templates, but that shows promise as well.

Cons

It's not always easy or intuitive to get things done. For example, converting a lidar scan to a 2d image so takeoff and estimate can be pulled from it, the estimating process is easy but miss just one step out of several and you can't recover.

Alternatives considered

[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/)

Reason for choosing Houzz Pro

We looked at ten or fifteen different programs at least, settled on Houzz for CRM

Switched from

[Knowify](https://www.capterra.com/p/135791/Knowify/)

ability to visualize end state. Knowify does a better job with field worker time managment and such but no CRM capability. We switched due to all the stuff that happens between lead and start work.

Review Source

Response from Houzz

August 6, 2025

Hi Rob- Thank you for taking the time to write this thorough review of Houzz Pro! We are happy to hear that you are enjoying your experience so far and are working on making some improvements to time tracking soon! Thank you, Chloe Siegmann Head of Customer Success

VR

Verified Reviewer  
CEO  
Design  
Used the software for: Less than 6 months

### "A Powerful, All-in-One Platform for Interior Designers"

July 30, 2025

5.0

Overall, Houzz Pro has become an essential part of my workflow. As a designer running my own firm, I needed a platform that could help with project management, client communication, and visual presentation all in one place—and Houzz Pro delivers. It’s helped me look more polished and stay more organized. With consistent use, it’s made my business feel more elevated and scalable.

Pros

I love the presentation features—especially the mood boards and product sourcing tools. They allow me to create beautifully branded, interactive experiences for my clients that feel high-end and professional. I also appreciate the centralized dashboard for communication, proposals, invoices, and scheduling. It truly functions as an all-in-one solution for busy designers managing multiple projects.

Cons

The mobile app is a bit limiting compared to the desktop version. I sometimes find it difficult to make edits to presentations or proposals while on the go. There’s also a slight learning curve, so getting fully comfortable with all the features took some time.

Alternatives considered

[Ivy](https://www.capterra.com/p/258086/Ivy/)

Reason for choosing Houzz Pro

Houzz wall all in one from collaborating with client to contractors.

Review Source

Response from Houzz

July 31, 2025

Thank you so much for taking the time to write this thoughtful and detailed review. We are so happy to hear that you are loving Houzz Pro and seeing so much value in a variety of features. The team is also working hard on improving our app functionality so be on the lookout for more improvements to come. Thanks again, Chloe Siegmann Head of Customer Success

Langston G.  
Vice President  
Construction  
Used the software for: Less than 6 months

### "I got scammed"

January 9, 2025

1.0

Attention all contractors: Do Not Use Houzz. An absolutely atrocious platform. Their customer support is virtually nonexistent. Took almost 2 months to get a reply to my email about a simple customer support issue. Before signing up for Houzz Pro, I was informed we could increase or decrease our monthly spend as we please. After signing up and not getting the results we were hoping for, I asked to decrease our monthly spend by decreasing the number of regions where our profile is being promoted. Now they're telling me that's impossible and the best they can do is allow me to pay off the whole year in one lump sum payment of $13,000. I would not recommend Houzz Pro to anyone. There are much better things to spend your money on if you need leads. Houzz Pro has no intention of helping small businesses grow, and are a predatory company complicit in conning us, among many other companies, out of thousands of dollars.

Pros

Nothing. Can't think of one good thing about Houzz Pro.

Cons

Complete lack of customer service, we are paying for Houzz pro to get leads but they rarely if ever send leads, and when they do the leads are awful.

Alternatives considered

[Home Inspector Pro](https://www.capterra.com/p/70519/Home-Inspector-Pro/)

Reason for choosing Houzz Pro

They sold us on it, and made it seem like they were actually interested in helping us. Instead, it appears their approach is to get the contract, and then ghost their paying customers, hoping we forget that we're paying an exorbitant amount of money for their services.

Review Source

SP

Stephanie P.  
General manager  
Real Estate  
Used the software for: 1-2 years

### "Houzz Pro is where it’s at!!"

August 14, 2025

5.0

Love the ease of the planner, the integration from proposals to invoices, and the option to run reports for outstanding invoices.

Pros

Absolutely LOVE Houzz Pro!! My favorite tool is the 3D Room Planner… very easy to navigate and plan the space!

Cons

The only thing that I wish I could be better is being able to have an option to bill the project to another entity.

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Houzz offered more options and reliability for our company.

Review Source

DC

David C.  
Owner  
Construction  
Used the software for: 6-12 months

### "Misleading upfront charges of $4,000.00"

June 19, 2025

1.0

Cons

As a contractor, I was contacted by @houzzpro about trying their system about a year ago. I was told it would give me access to high-quality leads in my area (Palm Beach County) and a scanning tool to help generate fast quotes. I ended up being charged $4,000 up front for an annual lead service—something the sales rep never clearly explained. The scanning software barely worked (maybe 10% of the time), and I received maybe 2 leads per month, most of which were low quality. When I reached out to customer service to understand the $4,000 charge, I got zero support or resolution. This was a very disappointing experience, and I wouldn’t recommend it to other contractors. If you’re considering Houzz Pro, make sure to get everything in writing and confirm that you won’t be charged up front without clear consent.

Switched from

[Canvas](https://www.capterra.com/p/127214/CANVAS/)[Canva](https://www.capterra.com/p/168956/Canva/)

I was sold that this was going to be a ground breaking tool that would change my business. They charged me $4,000.00 up front for terrible leads, and the scanning tool worked 10% of the time.

Review Source

SH

Sara H.  
Owner.  
Design  
Used the software for: 2+ years

### "Honesty on HP"

March 24, 2025

3.0

Getting better but not a well oiled machine.

Pros

Visual aids- Time billing reporting. Mood boards and selection boards.

Cons

Glitches. project tracker is very slow. Messages with clients doesn't work 100% of the time and clients get frustrated with us not receiving their messages. Integration with quickbooks isn't seamless, have to watch and check for errors. esp with taxes and rounding.

Alternatives considered

[Studio Designer](https://www.capterra.com/p/217839/Studio-Designer/)

Reason for choosing Houzz Pro

information would transfer from ivy so low time investment on the set up.

Switched from

[Ivy](https://www.capterra.com/p/258086/Ivy/)

told us it would be better, and honor pricing.

Review Source

BI

Brandon I.  
Owner  
Construction  
Used the software for: 6-12 months

### "Amazing program for productivity!"

June 6, 2025

5.0

Overall, my experience with Houzz Pro has been great, increasing my productivity and keeping me from losing profits in the small details.

Pros

The ease of creating estimates with prebuilt templates and AI assistant makes the back-end process so much less time-consuming, allowing me to focus on the actual construction process.

Cons

There is a learning curve to getting 3d plans input and getting takeoffs from those plans. With that said, guide videos have been helpful in learning the process.

Alternatives considered

[Procore](https://www.capterra.com/p/56250/Procore/)

Reason for choosing Houzz Pro

Pricing and functionality and the lack of yearly contract.

Review Source

SH

Susie H.  
Designer, CEO  
Design  
Used the software for: 2+ years

### "Interior Design Business Must Have. "

April 18, 2025

5.0

Streamlined, organized, and client-friendly!

Pros

it really helps me keep all ot my many projects organized and on schedule.

Cons

The cost is a little high but I think it's worth it considering how complicated organizing my business would be without it.

Alternatives considered

[Studio Designer](https://www.capterra.com/p/217839/Studio-Designer/)[Mydoma Studio](https://www.capterra.com/p/155585/Mydoma-Studio/)

Reason for choosing Houzz Pro

I was previously using it and switching would have taken a long time and there would be no notable cost savings & I would have lost important features like the room scanning to 3D floor plan feature.

Review Source

DC

Doug C.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Very Accommodating Team "

April 4, 2025

4.0

I am very much still learning. Have hardly scratched the surface yet.

Pros

Very quick responses from the Houzz Team. Able to populate product selections from the internet. The Houzz team is very agreeable to help clients overcome obstacles.

Cons

I am very new, so I learn something new every day. The floor plan set up is very limited to plotting layouts. I need to produce floor plans that are scalable and present other that dark grey. Not as complex as AUTOCAD, but more accessible to the client and subcontractors.

Alternatives considered

[Procore](https://www.capterra.com/p/56250/Procore/)[Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/)

Reason for choosing Houzz Pro

More complete package and economically feasible.

Switched from

[Procore](https://www.capterra.com/p/56250/Procore/)[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/)

started my own company, and could not afford either program, plus Houzz allows aspects that is difficult in the other software.

Review Source

Response from Houzz

April 29, 2025

Hi Doug, thanks for this feedback. We'd love to better understand how we can make floor plans work better for you. Please reach out so we can set up a brief chat. - Liza

EM

Eric M.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Set yourself apart from your competitors quickly!"

June 21, 2025

5.0

Very positive. Looking forward to fully implementing it with our current process and growing our company with it.

Pros

All in one solution for our house building and renovation business. Love the financing and payment integrations, estimating capabilities and client dashboard. The 3D modeling walk through and design is awesome.

Cons

It's a lot to learn. Definitely have to invest time in training your team to get full benefit of the product.

Alternatives considered

[Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Reason for choosing Houzz Pro

Functionality and adaptability for our company.

Review Source

Response from Houzz

June 23, 2025

Hi Eric- Thank you so much for the review! I love that you are so happy with many different features of Houzz Pro. If you ever need anything, don't hesitate to reach out to us. Thank you, Chloe Siegmann Head of Customer Success

BW

Bryn W.  
Principal Designer  
Furniture  
Used the software for: Less than 6 months

### "Best one on the market despite missing a few features "

March 21, 2025

4.0

Good, has been nice to have a dedicated specialist to helping me learn how to use the software to best suit my company.

Pros

Best software on the market for ordering and tracking furnishings.

Cons

Missing a few features I like about other softwares (i.e. smart tracking when you put in the tracking #, more features to integrate both the hard surface selections and furnishings in the same project)

Switched from

[Alcove](https://www.capterra.com/p/10010908/Alcove/)

Alcove did not have the intuitive features that HP has with furniture invoicing from proposals to PO's - the PO system is unbeatable! I like that it integrates with more of my processes too (i.e. google drive)

Review Source

MA

Michael A.  
Owner  
Construction  
Used the software for: 2+ years

### "Great Value, Needs Some Work"

August 26, 2025

3.0

Moderate. There is value with this CRM but I feel like their needs to be some major changes to make it great

Pros

The broad spectrum of available tools. AI integration is helpful and saves me time , mostly by inputting line items right then and there

Cons

I have had issues with the pricing model and auto renewals, some of the user navigation is cumbersome and/or redundant

Review Source

Response from Houzz

August 27, 2025

Hi Michael- Thank you so much for taking the time to leave your review. I love to hear that you are using AI and seeing the value in the time savings; however, I would like to hear more about your feedback on pricing. Please feel free to get in touch with me so I can understand more about your experience at chloe.siegmann@houzz.com. Thank you, Chloe Siegmann Head of Customer Success

AS

Andrea S.  
Owner  
Design  
Used the software for: 2+ years

### "Good value for the money for a boutique practice "

November 4, 2025

4.0

It’s been great with great improvements over the years. The feature added and troubleshooting has helped to keep my costs down so I don’t have to have multiple apps to manage

Pros

Project management. Having everything in one place has been great. Especially when in the proposal process, I can pull together a mood board together very quickly

Cons

Mobile app integration has been hard when getting measurements on site and can’t edit until I get back on the desktop version. The 3D measurement is glitchy at times

Review Source

AR

Ana R.  
Designer  
Construction  
Used the software for: 1-2 years

### "Most complete project management software tool for contract"

August 19, 2025

5.0

Overall, my experience has been good, a few glitches here and there, but overall they have the most complete

Pros

I really like the fact that this is such a complete software. I’m able to do almost everything I need to run my business. I really like the fact that they have a 3-D scan scanner so I can show my clients what their project will look like at the end

Cons

I feel like the quality of the 3-D scanner has gone down. I’m not able to get as accurate of scans as I did before. Hopefully this is something they are working too correct because I am actively looking for another software until this is

Review Source

TL

Tammy L.  
owner operator  
Construction  
Used the software for: 6-12 months

### "Houzz Pro is a great program"

October 16, 2025

4.0

Overall, I like the Houzz pro ease of creating estimates and renderings, I also love that I can collaborate with other subcontractors.

Pros

I like the ease of creating templates for my estimates, I like that I can get paid faster than waiting on checks to clear

Cons

program needs more options for cabinetry, like more sizes, more options to for curved countertops, and my clients/contractors cannot open comments when the open the 3D renderings, that needs improvements. Also, the change order should come with the subscription that I pay for

Review Source

MC

Mary C.  
Owner  
Design  
Used the software for: 2+ years

### "One platform for all my design needs"

March 21, 2025

5.0

I find the pop up help window quite helpful and timely. Overall very pleased

Pros

I like the selections boards and using that to create the proposals thru pos. I also like how it connects with quick books for streamlined booking. From the design perspective I really love the mood boards and the space planning with the camera-what a game changer! To have all of this in one place?!?! Amazing

Cons

I wish I could u out my own library selections into the space planning rather than just using the stocknitems from Houzz library. I also wish I could see one wall elevations at a time not just in the 3d view.

Review Source

CS

Cris S.  
Owner  
Construction  
Used the software for: 6-12 months

### "Terrible Customer Service and Leadership"

May 27, 2025

2.0

Good at selling the software and terrible at helping train and with issues. It is expensive and not worth the investment. Very disappointed in what could be a really good software.

Pros

Product (software) is just ok and the customer service and leadership is terrible. I am only giving the 2 stars because the software is promising however the leadership and a customer service is absolutely disappointing and terrible. The whole lead generation portion I purchased is 100% a waste of money. Never do it again and I would recommend that you don't either. I had issues with getting my money using their credit card service and again no leadership just a bunch of excuses.

Cons

Terrible customer service. No accountability no supervisors are ever available if you have a concern.

Review Source

Response from Houzz

May 28, 2025

Hi Cris- Thank you for your review and I am very surprised to hear this. I would like to ensure we can help you with your concerns. Can you please reach out to me at chloe.siegmann@houzz.com? Thank you, Chloe Siegmann Sr. Director, Customer Success

VR

Verified Reviewer  
Project Manager  
Construction  
Used the software for: 2+ years

### "Houzz Pro is Home"

February 17, 2025

5.0

Overall, I'm happy that our team has switch to Houzz Pro. The client design consultation process can be lengthy, especially when clients have difficulty visualizing their space. But, the model display and ability to edit while in consultation has proven to shorten the design process and improve client satisfaction and confidence in us to deliver the house of their dreams.

Pros

The ability to interact with my colleagues, shareholders and clients on Houzz has been an invaluable experience which has helped us deliver to our clients a more transparent view of the design and build process. Being able to illustrate my design concepts and calculate take offs in one platform has given me a substantial improvement on efficiency, allowing myself and my team to complete a greater number of projects to the same and even higher standard of care. Not only this, but the ability to amalgamate our scheduling and budget into the same platforms allows all of our team access to the information they need without having to search multiple platform or documents for the information they need.

Cons

Like every software, there is a learning curve. Thankfully, due to its simple and accessible interface, becoming familiar with Houzz Pro doesn't take nearly as long to become well versed in compared to other similar software. There are some softwares that are highly customizable which is nice but can take a long time to set up. While Houzz Pro doesn't have that level of highly customizable options, it does allow you to get started faster and re-orient your use of the platform in the future.

Review Source

Similar Products

Featured

## Send me user reviews about this product

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.