--- title: "SilverSky Managed Security Services Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SilverSky Managed Security Services Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more." source_url: "https://www.capterra.com/p/199691/Managed-Security-Systems/" page_type: "product" language: "en" --- # SilverSky Managed Security Services Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SilverSky Managed Security Services ## What is SilverSky Managed Security Services? SilverSky Managed Security Services monitors and manages your UTM devices, servers and endpoints around the clock giving you peace of mind that your devices are continually updated and patched and your organization is monitored by our expert Security Operations Center analysts. SilverSky is uniquely qualified to help small and mid-sized businesses in regulated industries meet their security and compliance needs. ## What is SilverSky Managed Security Services used for? [Endpoint Protection](https://www.capterra.com/endpoint-protection-software/)[SIEM](https://www.capterra.com/siem-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SilverSky Managed Security Services?[Manage this product listing](https://www.g2.com/products/silversky-managed-security-services/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SilverSky Managed Security Services 4.7 (10) VS. [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting Price $1 Per Feature Starting Price $3 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (10) Ease Of Use 4.6 (116) Value For Money 4.5 (8) Value For Money 4.5 (104) Customer Service 4.6 (9) Customer Service 4.5 (107) ## SilverSky Managed Security Services alternatives [4.5 (246)](https://www.capterra.com/p/172277/ManageEngine-Firewall-Analyzer/reviews/) Starting price $395.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/) [4.8 (116)](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/reviews/) Starting price $179.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/) [Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/) [4.6 (266)](https://www.capterra.com/p/94317/Splunk/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/94317/Splunk/) [ConnectWise SIEM](https://www.capterra.com/p/214454/Perch-Security/) [4.5 (54)](https://www.capterra.com/p/214454/Perch-Security/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/214454/Perch-Security/) ## FAQs about SilverSky Managed Security Services Overview ### Which roles and teams benefit most from SilverSky Managed Security Services? SilverSky Managed Security Services is most used by IT leaders, security managers, network administrators, and consulting teams that need continuous threat monitoring and risk management support. Executives rely on it for stronger security oversight and compliance visibility, while IT operations teams use it to streamline incident response, network protection, and day-to-day security management. Answer based on 10 reviews Overview ### What company size and specific industries is SilverSky Managed Security Services built for? SilverSky Managed Security Services is designed for small to mid-sized businesses that need end-to-end cybersecurity protection and support for security and regulatory compliance requirements. The vendor description does not name specific industries, so its target audience is defined by company size and compliance-focused security needs. Features and Usability ### What are the key features of SilverSky Managed Security Services? SilverSky Managed Security Services offers security monitoring and response features such as real-time monitoring, threat intelligence, incident management, and intrusion detection system tools. It also includes vulnerability assessment and scanning, log management, audit trail, reporting and analytics, access controls/permissions, encryption, firewall, and compliance management for HIPAA and PCI requirements. Getting Started and Support ### What training and onboarding options does SilverSky Managed Security Services offer? SilverSky Managed Security Services provides in person and live online training options to help teams get started. In person training supports direct, on-site instruction, while live online sessions allow guided setup and product walkthroughs through a remote format. Getting Started and Support ### What customer support options does SilverSky Managed Security Services offer? SilverSky Managed Security Services provides Email/Help Desk, Phone Support, and 24/7 Live Rep assistance. No reviewer feedback about support experience is available, so user sentiment on response times, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features AI summary Based on 1,987 Managed Service Providers (MSP) reviews Not all Managed Service Providers (MSP) covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Remote Access/Control** (**63%** of reviewers rated this feature as critical) - **Server Monitoring** (**56%**) - **Remote Monitoring & Management** (**60%**) SilverSky Managed Security Services includes **Server Monitoring** and **Remote Monitoring & Management**, giving IT teams visibility into system health and ongoing oversight across managed environments. However, it does not offer **Remote Access/Control**. Instead, it provides **Patch Management** (**55%**), which helps teams keep systems up to date and reduce security gaps, helping businesses maintain more reliable infrastructure and respond to issues more efficiently. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Monitoring Track and report on everything that happens within the system or network Activity Tracking Track and document all activities across devices, networks, and other systems AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Anti Spam Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox Anti Virus Prevents, detects and removes malware SilverSky Managed Security Services 44 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Anti Spam: Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox - Anti Virus: Prevents, detects and removes malware - Application Security: Identify and respond to security threats to developed applications - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Behavioral Analytics: Track and analyse user behavior within a system or network - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Device Management: Maintenance and upkeep of physical and/or virtual devices - Encryption: Convert data into a code for security - Endpoint Management: Track status, assign actions, and control access to systems for devices within the organization - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Integrity Monitoring: Validating the integrity of an operating system, application, and files by monitoring for probable changes, tempering, or fraud. - Firewalls: Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Intrusion Detection System: Identify and alert about security breaches by third parties - Issue Tracking: Record and follow the progress of every issue - Log Management: Collects and aggregates data from various systems within the IT environment - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Patch Management: Install software updates and bug fixes remotely - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Policy Management: Create, manage, and track policies and procedures within an organization - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Server Logs: Log files automatically created for all activities performed by servers, such as a history of web page requests - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Threat Intelligence: Information to prevent, understand and identify cyber threats - Tokenization: Convert sensitive data into unique identification symbols (Tokens) that retain all essential information - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - VPN: Extend virtual private network over public networks to enable protected information exchange - Vulnerability Assessment: The process of identifying, quantifying, and prioritizing the vulnerabilities in a system. - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses --- Features 4.3 (10) 4.3 Based on 10 reviews ## Pricing Value for money 4.5 (8) Basic $1.00 Per Feature, Value for money 4.5 (8) 4.5 Based on 8 reviews ## Support, customer service and training options Customer Service 4.6 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (9) 4.6 Based on 9 reviews ## User reviews Overall rating 4.7 Based on 10 reviews Filter by rating 5(7) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DL Dennis L. VP of IT Banking ### "Managed Security" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 3, 2020 I have worked with SilverSky, not BAE Systems, for almost 20 years. Again, I like the real person interaction and knowledgeable support team, and responsive. Again, there were times the support person lacks the passion to help (having a don't care mentality). Pros Instant alerts, real person support, and knowledgeable support team. Cons Pricy and sometimes, support lacks caring and passion for our needs (what is good for us). Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC christy C. EVP Financial Services ### "One of our favorite vendors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2020 I think i did that in the Pros question. We enjoy a very positive working relationship with SilverSky! In every way! Pros We enjoy Silver Sky's commitment to quality service. As a financial institution, security is our priority, and it is very meaningful when we know every time we call we get a person, who has the answer. When we have a project, it gets DONE - we don't have to call and follow-up. Actually they keep US on OUR toes. We have tried to do some of this in house, and it is even more cost effective to use Silver Sky - AND a better product! They know what they are doing, and have a team of engineers at our fingertips. Worth everything! Cons I honestly can't think of a single negative thing, or bad experience we've had in all the years we've used them. If I had to choose something it would be - please quit changing the name! Reasons for choosing SilverSky Managed Security Services Price and a very good salesman. When we purchased it, it was called Perimeter. The sales person who called on me wasn't as interested in making the sale as he was making sure we made the best choice for our institution. He didn't just call to give me a sales pitch, but to learn about our bank and tailor the product to specifically meet our needs. And it's just gotten better from there. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TW Terry W. IT Manager Machinery ### "Great Protection Comes With A Cost" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 31, 2020 Vigilant, professional, and easy to work with. Pros Knowing that our network is protected by one of the best managed security services available. Cons Primarily the cost of the service. It's expensive, but these days you need the best protection you can find. However, the cost of a security event can easily outweigh the cost of the service. Reasons for choosing SilverSky Managed Security Services Better service and easier to implement. The costs were similar. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VS Vishwak S. Asst Consultant Insurance ### "Good product for mailing services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2020 Pros The product is integrated seamlessly to the application via SSO. Good customer support. Cons Not much of it but the slowness at times should be eliminated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User senior consultant Computer Software ### "Managed Security Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2020 Pros we have been using silversky Managed Security Services over 3 years and love it very much. the services is very stable and we used it daily. Cons dont have phone app to allow user to connect to the CO-LO. its will be a plus if there is a phone APP to allow the VPN connection. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tracy S. VP / IT Banking ### "Security at it's Finest" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2020 Pros Silversky does an excellent job of managing the security of our environment. I always get a call if anything unusual is happening in our firewall, systems, etc. If I need a change made, they are always there to help! The firewalls at all of my locations work as they should and need very little, if any, intervention from IT. Cons I have had no issues with Silversky's Managed Security Services at all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Theodore M. Information Security Operations Manager Financial Services ### "Managed services at great value for security needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 24, 2020 Been using Silversky services for many years and has satisfied our security needs. Pros Easy to use and manage. The security features are basic, but effective. Support is responsive. Cons Lack of log output features (eg. IPS/IDS output to SIEM via syslog etc.) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Ray A. Dir. Info Security and Risk Mgmt Insurance ### "BAE Silverysky Threat Intel Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 24, 2020 Pros Competent and responsive team to address incidents and provide insight. Cons Like most managed services, you don't get a lot of hands on interaction with threat assessments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DN David N. Network Administrator Banking ### "Great products that brings peace of mind" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 24, 2020 We use this product for Firewall and Content Filtering and I have been thrilled with it. They provide easy to use interfaces and work quickly to get issues resolved. Pros They offer top notch security that gives me complete confidence that my network is being protected. We have never had any issues with the product (firewall and content filtering) and questions are always resolved fully. Cons Communication can be a little slow and not very user friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NC Natalie C. Project Manager Computer Software ### "Incredible Support Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2020 Pros It's like having our own in house security team. We just email or call and someone immediately assists us. Cons Sometimes it's difficult to determine what site or tool we should use for each task. But we call support and they always walk us through it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/199691/Managed-Security-Systems/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.