--- title: "ICTFAX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ICTFAX Software - reviews, pricing plans, popular comparisons to other Fax Server products and more." source_url: "https://www.capterra.com/p/199734/ICTFAX/" page_type: "product" language: "en" --- # ICTFAX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ICTFAX ## What is ICTFAX? ICTFax is an open source, FreeSWITCH-based FoIP fax server that lets businesses and internet telephony service providers send and receive faxes without physical fax machines or phone lines. The multi-tenant Service Provider Edition supports white-label reselling, unlimited users, fax broadcasting, inbound and outbound faxing, web-to-fax, email-to-fax and fax-to-email, plus CDR reports and per-tenant administration. Faxes route over SIP and T.38 for reliable delivery, and a REST API lets developers integrate faxing into their own applications and workflows. ICTFax gives providers a brandable, scalable fax server they can offer as a hosted service to their customers. ## What is ICTFAX used for? [Fax Server](https://www.capterra.com/fax-server-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $300 Per User, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ICTFAX alternatives Highest Rated [5.0 (51)](https://www.capterra.com/p/172834/FaxLogic/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (86)](https://www.capterra.com/p/197267/mFax/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [5.0 (39)](https://www.capterra.com/p/205161/Goldfax/reviews/) Starting price $29.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [iFax](https://www.capterra.com/p/198884/iFax/) [4.8 (363)](https://www.capterra.com/p/198884/iFax/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198884/iFax/) ## FAQs about ICTFAX Overview ### What company size and specific industries is ICTFAX built for? ICTFAX is designed for businesses of all sizes, including entrepreneurs, organizations, service providers, ITSPs, carriers, and telecom operators that need FoIP with T.38 support. It fits companies in telecommunications and related IT service environments that handle fax over IP communications. Features and Usability ### What are the key features of ICTFAX? ICTFAX offers fax management, email to fax, fax to email, and cross-platform sending for electronic fax workflows. It also includes access controls, role-based permissions, audit trail, status tracking, and reporting & statistics, plus encryption, SSL security, secure data storage, HIPAA compliance, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? ICTFAX starts at $300 one time for the Community Edition, which includes a lifetime license for a single-server setup and unlimited users. A free version and free trial are also available. SP Edition and Scalable Edition have no listed price, so only the Community Edition’s cost is publicly stated. Integrations ### Which third-party tools and platforms does ICTFAX integrate with? ICTFAX integrates with HubSpot CRM. Getting Started and Support ### What training and onboarding options does ICTFAX offer? ICTFAX provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation offers written reference material for features and procedures, and videos provide visual walkthroughs for learning the product at a self-paced level. Getting Started and Support ### What customer support options does ICTFAX offer? ICTFAX provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support is available, so customer experience details such as response speed, helpfulness, or common issues cannot be assessed from the provided data. ## Features AI summary Based on 358 Fax Server reviews Capterra data shows that buyers of fax server software rank the following features as their top priorities: - **Electronic Faxes** (**56%** of reviewers rated this feature as critical) - **Delivery Tracking** (**46%**) - **Encryption** (**57%**) ICTFAX supports all three of the features reviewers value most: **Electronic Faxes**, **Delivery Tracking**, and **Encryption**. Together, these capabilities help businesses send and receive faxes digitally, confirm document delivery, and protect sensitive information, allowing teams to manage fax communications more efficiently and securely. Delivery Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Email to Fax 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send and receive emails by electronic fax Fax to Email 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Receive faxes directly in the email account Archiving & Retention 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes FoIP 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send/receive faxes through fax over IP connection Whitelisting/Blacklisting 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Control system access and/or deliverability for applications and email addresses ICTFAX 39 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts: Provides real-time alerts and sends notifications to users in-app or through email, text message or otherwise. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Caller ID: Identify the number and contact information of a caller before answering the phone - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Cross-Platform Sending: Send a fax from the platform, a mobile app, or an email account. - Cross-system Integration: Works across multiple software systems or databases - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Document Storage: Store and organize documents in a centralized system - Electronic Faxes: Create, edit, preview, and send faxes electronically - Email to Fax: Send and receive emails by electronic fax - Encryption: Convert data into a code for security - Fax Number: Chose between a local, international or toll-free number to send faxes from. - Fax to Email: Receive faxes directly in the email account - File Management: Create, save, and store files - File Transfer: Move files across different systems or networks - FoIP: Send/receive faxes through fax over IP connection - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Storage: Provides scalable cloud storage for different forms of data. Store analytics and records for reporting. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses --- Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.3 (3) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/199734/ICTFAX/pricing/) ICTFax Community Edition $300.00 Per User,One Time It includes: - Email to fax and fax to email - Web to fax portal - Inbound and outbound faxing - DID management - Unlimited users - ATA and extension support - T.38 and SIP trunk support - Fax broadcasting - REST API - Single server deployment ICTFax SP Edition USD 1600 It includes: - Multi-tenant white label portal - Per-tenant billing and rating - Reseller and customer management - Email to fax and fax to email - Web to fax portal - DID management - T.38 and SIP trunk support - Fax broadcasting - REST API - Commercial support ICTFax Scalable Edition USD 8000 It includes: - Multi-node deployment - Development environment licence - Multi-tenant white label portal - Per-tenant billing and rating - Reseller and customer management - Email to fax and fax to email - DID management - T.38 and SIP trunk support - REST API - Commercial support Value for money 4.3 (3) 4.3 Based on 3 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) ## Support, customer service and training options Customer Service 4.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (3) 4.0 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(2) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent WZ Waqas Z. Network Architect Computer Networking ### "Smart way to send receive fax" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2023 I am satisfied with overall performance of this product Pros It’s very handy to send receive fax in your email or to send from your tablet, PC, mobile to any number. Cons They should be a feature for offline fax if the fax is not online. It should remain in queue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Raza K. User Computer Software ### "An amazing experience with ICTFAx" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2022 I got ICTFAX Service Provider Edition a few months ago, and so far, I have not found any issues with its functionality. ICTFax helped my customer and me in online faxing by replacing existing fax machines/infrastructure with Email to Fax, Fax to email, web to fax, and Fax to Web functionality. Now, it becomes easier to send or receive Fax from anywhere. Pros I got ICTFAX Service Provider Edition a few months ago, and so far, I have not found any issues with its functionality. ICTFax helped my customer and me in online faxing by replacing existing fax machines/infrastructure with Email to Fax, Fax to email, web to fax, and Fax to Web functionality. Now, it becomes easier to send or receive Fax from anywhere. Cons ICTFax is one of the best software, that I've ever used. But there is a little bit of an interface issue when I started, But Now it's Awesome. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MI Massimiliano I. Network Engineer Telecommunications ### "Not really satisfied" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 December 3, 2018 Pros I like possibility to offer email2fax and fax2mail to our customers with a great price/quality rate Cons It works only into the old version. For that thing I can't dismiss old VM with ICTFax inside in flavour of new software because I have no support anymore. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 5, 2018 Please try lastest version of ICTFax with paid support services, hopefully you will be satisfied with it . ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.