--- title: "AirVote Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AirVote Software - reviews, pricing plans, popular comparisons to other NPS products and more." source_url: "https://www.capterra.com/p/199773/AirVote/" page_type: "product" language: "en" --- # AirVote Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AirVote ## What is AirVote? Founded in 2019, AirVote is a QR code-based customer feedback and service management platform that helps organizations improve customer experience, monitor service quality, and streamline operations. With a simple scan, customers can submit real-time feedback, report issues, request service, or share compliments. Behind the scenes, AirVote helps operators track service performance, manage work orders, document service activity, and gain visibility into field operations from a single platform. AirVote is used by airports, transportation facilities, healthcare organizations, sanitation providers, recreational venues, franchises, and other service-focused businesses that need actionable customer insights and operational accountability. ## What is AirVote used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $60 Other, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AirVote?[Manage this product listing](https://www.g2.com/products/airvote/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AirVote 4.9 (11) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $60 Other, Per Year Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (11) Ease Of Use 4.6 (972) Value For Money 4.8 (11) Value For Money 4.4 (704) Customer Service 5.0 (11) Customer Service 4.3 (565) ## AirVote alternatives [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Typeform](https://www.capterra.com/p/137289/Typeform/) [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137289/Typeform/) [Alchemer](https://www.capterra.com/p/72549/Alchemer/) [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72549/Alchemer/) [Survicate](https://www.capterra.com/p/132914/Survicate/) [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132914/Survicate/) ## FAQs about AirVote Overview ### Which roles and teams benefit most from AirVote? AirVote is most used by business owners, executives, and operations managers who need fast audience feedback to guide service decisions and event planning. Marketing, sales, and business development teams use it to boost engagement and capture preferences, while hospitality and media professionals rely on it to create interactive guest and listener experiences. Answer based on 11 reviews Overview ### What company size and specific industries is AirVote built for? AirVote is designed for portable restroom operators and sanitation companies, as well as organizations in airports, transportation, healthcare, franchises, store chains, and entertainment venues. It fits businesses of varying sizes in service and facility-focused industries that need a tool for managing feedback and operations. Features and Usability ### What are the key features of AirVote? AirVote offers CRM and dashboard tools for managing customer data, plus survey and poll management with customizable questions, ratings/reviews, and 360 degree feedback. It also includes feedback management, complaint monitoring, real-time analytics and reporting, data visualization, alerts/notifications, SMS messaging, social media integration, and multilingual support. Integrations ### Which third-party tools and platforms does AirVote integrate with? AirVote integrates with Cro Software and ServiceCore. These catalog integrations connect AirVote to software used for operational management and service workflows. Getting Started and Support ### What training and onboarding options does AirVote offer? AirVote provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover scheduled instruction, documentation offers written reference material, and videos provide self-paced learning resources. Getting Started and Support ### What customer support options does AirVote offer? AirVote provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback available on support experience, the available channels can only be described as listed in the catalog, without evidence about response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 3,764 NPS reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) AirVote supports all three features that reviewers rate most important: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track trends across responses, and turn feedback into clearer decisions, allowing teams to improve experiences based on real customer insight. Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Survey/Poll Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and administer polls and surveys 360 Degree Feedback Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Commenting/Notes Leave comments and notes on documents for others to view Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction AirVote 27 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Commenting/Notes: Leave comments and notes on documents for others to view - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance --- Get Advice We can help you find the software with the features you need. Features 4.8 (11) 4.8 Based on 11 reviews ## Pricing Value for money 4.8 (11) Monthly minimum $60.00 Other,Per Year Value for money 4.8 (11) 4.8 Based on 11 reviews ## Integrations [ CRO](https://www.capterra.com/p/146298/Cro-Software-Solutions/)[ ServiceCore](https://www.capterra.com/p/158918/ServiceCore/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 4.9 Based on 11 reviews Filter by rating 5(10) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SO Sebastian O. Sales manager Management Consulting ### "easy backup answer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 29, 2022 We know perfectly the feeling of the end user toward the product. Pros You do it yourself. No need supervision of any customer center. Cons The software is very simple and easy to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PF Pete F. Podcast Producer Utilities ### "Unrivalled" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2021 Unrivalled access to remote users in real time at a very low cost Pros This system allows the direct user in remote locations to share feedback with the operator or provider in real time. Used in public or portable restrooms, this allows the user to share their impressions and alert the provider when remedial action is required. Cons There really is nothing to dislike! Air-Vote is a game changer. Reasons for choosing AirVote There isn’t an alternative product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW jamie W. MARKETING EXECUTIVE Consumer Goods ### "space mobiles review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 21, 2021 amazing, very good customer support and no real issues with the product yet Pros innovative idea and I really appreciate the customer support we get with the personalized zoom calls. Cons Difficult to set up and monitor for a company where the stickers are in different locations regularly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 22, 2021 Thanks for your review Jamie, and for working with us to make the system easier to use. Most of our functionality comes directly from the customers like yourself who puts the system to real test in the field. DA David A. Business Development Events Services ### "Valero Texas Open " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2021 It is an exceptional voting platform that enables us to ensure our customer satisfaction in a shorter period of time. It is also unparalleled in offering us positive feedback and can be shared on social media. Real time feedback with dislikes allows our team to immediately address and fix any problems. We really like AirVote and will continue to use the platform. Pros Ease of use and it does exactly what they shared when introducing and promoting the software. Cons We liked all aspects and there were no cons Reasons for choosing AirVote It is brand new in our service space. It is a first of its kind. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 12, 2021 Thanks for your review Dave and the opportunity to participate in servicing Valero Open. GE Gabbie E. Guest Services Manager Entertainment ### "AirVote Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 15, 2021 Pros This product was easy to implement. We are a small zoo, so we don't have a lot of extra time or money to spend on new software and implementing it. Cons Sometimes I wish we had more control over what the stickers look like so we can edit them on our end to match our marketing efforts. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 19, 2021 Thanks for the review Gabbie, good to see a higher number of zoo guests reviews. For the look and feel of the QR smileys, your marketing has full control - as long as QR codes stay the same. Feel free to connect with us offline if need suggestions. MP Mark P. Route Operations Manager Construction ### "J-Bar Enterprises" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2021 It has been a great addition to our Company. Pros It allows us to get feedback from a group of consumers who did not previously have a voice, unless they did the research to find us. Cons There isn't anything to dislike, so far. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 25, 2021 Appreciate your review, Mark. As always, do not hesitate to call or email if any issues or suggestions - we are a phone call away... HO Heather O. Photographer Photography ### "AirVote Customer Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2021 AirVote will very soon be in every business in the U.S. and abroad, that I'm sure! The concept is so simple, yet so very useful. How often do customers go to a business and are unsatisfied, but feel too uncomfortable to speak up? AirVote lets you provide feedback anonymously, so the owners of the establishment can hear what clients are really thinking, without having it negatively affect their reviews on Google. Pros As a customer of a portable restroom or public restroom, AirVote is so unique and helpful in the fact that I can scan one of the three QR smileys knowing that my comments will be sent immediately to the owner or manager for review. I LOVE how AirVote's feedback is immediate, especially if a restroom is out of toilet paper or a toilet is clogged and needs to be serviced as soon as possible. Cons Honestly, after using this software I have yet to find anything I dislike about it from a customer's perspective. The QR smileys are so easy to use and leaving a review takes little to no time at all. I also love that if I scan a green QR smiley, I can leave the business a review on Google also without having to search for their profile online. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 7, 2021 Thanks for your review Heather. Nice to see that the service gets the positive feedback from the end users. This was the goal - to make it quick and easy to the user and helpful to the business who wants to maintain top notch service. GS Grant S. owner Transportation/Trucking/Railroad ### "Airvote is awesome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2021 Excellent Pros I love the customer service provided by AirVote. Cons I wish it was on a better-looking decal other than a sticker. Maybe other surface options? Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 22, 2021 Thanks for your review Grant. Great suggestion about other surface options. Agree - this will definitely result in a higher response rate. We expect other surface options within 6-12 months. Now researching options for amazing and durable decal looks which would also keep the costs in check. RB Roy B. Owner Environmental Services ### "Airvote " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 20, 2021 Pros We used Airvote at our first event of the year for a new client and it really helped to stay ahead of service requests during the event and feedback that we can bring back to event management. It was easy to install before the event. Cons I think all the features are good for our business. The first scanning of all units is a alittle time consuming if you do not scan immediately in the field, but that was something we learned to do early on in installation. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 23, 2021 Thanks for your review Roy. Exciting to see votes coming from your properties - saying thanks where it's due and good actionable comments. Appreciate your feedback about starting up, would like to learn more if we could change anything on our end to make it easier. Will connect with you offline. TJ Tanis J. President Transportation/Trucking/Railroad ### "Portable Sanitation Industry" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 19, 2021 We have had a good experience with responsive customer service and follow through on promises/commitment. When we were in the decision making phase we voiced some concerns about some gaps we anticipated from users and implementation and everyone that we worked with at Airvote was really easy to work with and accommodated out requests. Pros By far the best thing about using airvote in our sanitary restrooms is that we get real time feedback from the user. Typically our point of contact for our customers is either a project manager or a billing agent. Neither of which actually use our product on a daily basis. Airvote allows us to be notified of unsanitary conditions in real time which makes a huge difference when it comes to keeping our units in the best possible condition. Cons I think it would be so beneficial for airvote to build out a platform that facilitated and automated a randomized drawing from all users that entered contact information regardless of which QR code was scanned. We are currently doing this on the backend, but if we just got an email once a month that told us "John Smith is you drawing winner this month. His contact information is \_\_\_\_\_\_\_\_\_\_\_\_" that would be a great added feature. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 22, 2021 Thanks for the review Tanis, glad to added value to J Bar in keeping you connected to your users. Appreciate your suggestion about automating the randomized drawing feature. Will certainly give it a thought and circle back. [View all Reviews](https://www.capterra.com/p/199773/AirVote/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.