# AirVote Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is AirVote the right Customer Experience solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/199773/AirVote/reviews

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AirVote

4.9 (11)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of AirVote

Ease of use

4.7

Customer Service

5.0

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TJ

Tanis J.  
President  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Portable Sanitation Industry"

April 19, 2021

4.0

We have had a good experience with responsive customer service and follow through on promises/commitment. When we were in the decision making phase we voiced some concerns about some gaps we anticipated from users and implementation and everyone that we worked with at Airvote was really easy to work with and accommodated out requests.

Pros

By far the best thing about using airvote in our sanitary restrooms is that we get real time feedback from the user. Typically our point of contact for our customers is either a project manager or a billing agent. Neither of which actually use our product on a daily basis. Airvote allows us to be notified of unsanitary conditions in real time which makes a huge difference when it comes to keeping our units in the best possible condition.

Cons

I think it would be so beneficial for airvote to build out a platform that facilitated and automated a randomized drawing from all users that entered contact information regardless of which QR code was scanned. We are currently doing this on the backend, but if we just got an email once a month that told us "John Smith is you drawing winner this month. His contact information is \_\_\_\_\_\_\_\_\_\_\_\_" that would be a great added feature.

Review Source

Response from AirVote

April 22, 2021

Thanks for the review Tanis, glad to added value to J Bar in keeping you connected to your users. Appreciate your suggestion about automating the randomized drawing feature. Will certainly give it a thought and circle back.

PF

Pete F.  
Podcast Producer  
Utilities  
Used the software for: 1-2 years

### "Unrivalled"

December 13, 2021

5.0

Unrivalled access to remote users in real time at a very low cost

Pros

This system allows the direct user in remote locations to share feedback with the operator or provider in real time. Used in public or portable restrooms, this allows the user to share their impressions and alert the provider when remedial action is required.

Cons

There really is nothing to dislike! Air-Vote is a game changer.

Reason for choosing AirVote

There isn’t an alternative product

Review Source

RB

Roy B.  
Owner  
Environmental Services  
Used the software for: Less than 6 months

### "Airvote "

April 20, 2021

5.0

Pros

We used Airvote at our first event of the year for a new client and it really helped to stay ahead of service requests during the event and feedback that we can bring back to event management. It was easy to install before the event.

Cons

I think all the features are good for our business. The first scanning of all units is a alittle time consuming if you do not scan immediately in the field, but that was something we learned to do early on in installation.

Review Source

Response from AirVote

April 23, 2021

Thanks for your review Roy. Exciting to see votes coming from your properties - saying thanks where it's due and good actionable comments. Appreciate your feedback about starting up, would like to learn more if we could change anything on our end to make it easier. Will connect with you offline.

SO

Sebastian O.  
Sales manager  
Management Consulting  
Used the software for: 6-12 months

### "easy backup answer"

January 29, 2022

5.0

We know perfectly the feeling of the end user toward the product.

Pros

You do it yourself. No need supervision of any customer center.

Cons

The software is very simple and easy to use.

Review Source

MP

Mark P.  
Route Operations Manager  
Construction  
Used the software for: 6-12 months

### "J-Bar Enterprises"

May 24, 2021

5.0

It has been a great addition to our Company.

Pros

It allows us to get feedback from a group of consumers who did not previously have a voice, unless they did the research to find us.

Cons

There isn't anything to dislike, so far.

Review Source

Response from AirVote

May 25, 2021

Appreciate your review, Mark. As always, do not hesitate to call or email if any issues or suggestions - we are a phone call away...

HO

Heather O.  
Photographer  
Photography  
Used the software for: Less than 6 months

### "AirVote Customer Review "

May 6, 2021

5.0

AirVote will very soon be in every business in the U.S. and abroad, that I'm sure! The concept is so simple, yet so very useful. How often do customers go to a business and are unsatisfied, but feel too uncomfortable to speak up? AirVote lets you provide feedback anonymously, so the owners of the establishment can hear what clients are really thinking, without having it negatively affect their reviews on Google.

Pros

As a customer of a portable restroom or public restroom, AirVote is so unique and helpful in the fact that I can scan one of the three QR smileys knowing that my comments will be sent immediately to the owner or manager for review. I LOVE how AirVote's feedback is immediate, especially if a restroom is out of toilet paper or a toilet is clogged and needs to be serviced as soon as possible.

Cons

Honestly, after using this software I have yet to find anything I dislike about it from a customer's perspective. The QR smileys are so easy to use and leaving a review takes little to no time at all. I also love that if I scan a green QR smiley, I can leave the business a review on Google also without having to search for their profile online.

Review Source

Response from AirVote

May 7, 2021

Thanks for your review Heather. Nice to see that the service gets the positive feedback from the end users. This was the goal - to make it quick and easy to the user and helpful to the business who wants to maintain top notch service.

GE

Gabbie E.  
Guest Services Manager  
Entertainment  
Used the software for: Less than 6 months

### "AirVote Review"

June 15, 2021

5.0

Pros

This product was easy to implement. We are a small zoo, so we don't have a lot of extra time or money to spend on new software and implementing it.

Cons

Sometimes I wish we had more control over what the stickers look like so we can edit them on our end to match our marketing efforts.

Review Source

Response from AirVote

June 19, 2021

Thanks for the review Gabbie, good to see a higher number of zoo guests reviews. For the look and feel of the QR smileys, your marketing has full control - as long as QR codes stay the same. Feel free to connect with us offline if need suggestions.

DA

David A.  
Business Development  
Events Services  
Used the software for: Less than 6 months

### "Valero Texas Open "

July 8, 2021

5.0

It is an exceptional voting platform that enables us to ensure our customer satisfaction in a shorter period of time. It is also unparalleled in offering us positive feedback and can be shared on social media. Real time feedback with dislikes allows our team to immediately address and fix any problems. We really like AirVote and will continue to use the platform.

Pros

Ease of use and it does exactly what they shared when introducing and promoting the software.

Cons

We liked all aspects and there were no cons

Reason for choosing AirVote

It is brand new in our service space. It is a first of its kind.

Review Source

Response from AirVote

July 12, 2021

Thanks for your review Dave and the opportunity to participate in servicing Valero Open.

jW

jamie W.  
MARKETING EXECUTIVE  
Consumer Goods  
Used the software for: Less than 6 months

### "space mobiles review"

July 21, 2021

5.0

amazing, very good customer support and no real issues with the product yet

Pros

innovative idea and I really appreciate the customer support we get with the personalized zoom calls.

Cons

Difficult to set up and monitor for a company where the stickers are in different locations regularly

Review Source

Response from AirVote

July 22, 2021

Thanks for your review Jamie, and for working with us to make the system easier to use. Most of our functionality comes directly from the customers like yourself who puts the system to real test in the field.

PJ

Patricia J.  
Operations Manager  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Excellent Product and Service"

October 14, 2020

5.0

Excellent customer service!

Pros

Ease of use. Customer service was awesome. Clean looking. Touchless for guests.

Cons

Nothing. It is easy to use and does everything we want it to.

Review Source

Response from AirVote

November 30, 2020

Thank you Patricia, glad AirVote is working well for you.

GS

Grant S.  
owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Airvote is awesome"

April 21, 2021

5.0

Excellent

Pros

I love the customer service provided by AirVote.

Cons

I wish it was on a better-looking decal other than a sticker. Maybe other surface options?

Review Source

Response from AirVote

April 22, 2021

Thanks for your review Grant. Great suggestion about other surface options. Agree - this will definitely result in a higher response rate. We expect other surface options within 6-12 months. Now researching options for amazing and durable decal looks which would also keep the costs in check.

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