# Koongo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Koongo the right Channel Management solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199784/Koongo/reviews --- Koongo 4.7 (43) [View alternatives](https://www.capterra.com/p/199784/Koongo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Koongo Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews AS Amanjit S Managing DirectorApparel & Fashion, Self-employedUsed the software for: 6-12 months. “Fast and easy operation of the system, as well as numerous integration options.“ May 15, 2025 CD Cw D ownerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “It concerned us initially with customer support's response time.“ May 19, 2022 JW Jeffrey W OwnerWholesale, Self-employedUsed the software for: Less than 6 months. “I was optimistic about the software due there low price. But this is by far the best channel I have used and tested.“ May 31, 2024 NS Natalie S E-Commerce SpecialistApparel & Fashion, 2 - 10 employeesUsed the software for: More than 2 years. “Overall, we are very happy with the help from our integrator and their customer service since they were very helpful.“ May 29, 2023 JM Jesus M Marketing ManagerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “Overall it has been good, they have a useful Knowledge Base and support that guides you through everything so you can always achieve your goals“ February 25, 2022 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EK Erwin K. Owner Sporting Goods Used the software for: 6-12 months ### "Keep up the good work" January 2, 2025 5.0 It is working and that is what it's all about. Pros The service is excellent. The people helped us a lot. Cons Everything is ok. It is a learning process but with the help en support it is working as it should be. Switched from [Channable](https://www.capterra.com/p/182568/Channable/) Channable was to expensive was our idea and thats why we tried Koongo Review Source AV Ali V. Director Retail Used the software for: 1-2 years ### "Continual Help from Staff at Koongo" June 27, 2024 5.0 Overall my experience with Koongo is one of satisfaction in working with a Company that prides itself in its work and is always ready to help the customer no matter how silly a question might be. Pros I have always found the staff at Koongo extremely helpful and very quick to respond to my queries. The latest problem encountered was very quickly resolved by \[sensitive content hidden\]. I have been working with Koongo for nearly a year and have always found the guys - \[sensitive content hidden\] - extremely helpful. They have gone above and beyond the necessary in helping me sort out the issues encountered. Cons To be honest there is only one thing that I do not like about Koongo and that is there is no direct telephone contact. All the contact has to be made via the chat boxes and tickets which can sometimes be a bit frustrating especially when you want an answer quickly. Switched from [Codisto](https://www.capterra.com/p/156980/Codisto/) They stopped working with the Website developers that I was using. Review Source Volodymyr Z. Magento Developer Information Technology and Services Used the software for: 2+ years ### "A Nostress Koongo becomes an outdated solution for feeds generation." February 3, 2022 1.0 We use the Nostress Koongo feed generator for long 7 years. It's a pity, but now it becomes an outdated solution. It is known Magento 2.3 and 2.4 doesn't use categories and product flat tables https://docs.magento.com/user-guide/catalog/catalog-flat.html . But the Koongo module still supports the flats. It is not possible to disable the flats because the Koongo unable generate products feeds without the flats turned on. We look for another module to generate feeds. Pros We use the Nostress Koongo feed generator because it allows for a store admin to configure feeds without any programming. The module has a good user interface and a flexible configuration for known feed channels. Cons A Koongo module itself provides outdated solutions. The Koongo support officer proposes switching to a Koongo-as-service instead of resolving issues and keeping a module up-to-date. We were using the module since 2015 but now we look for another feed generator. Review Source Response from NoStress Commerce October 24, 2022 Hello Volodymyr, Thanks for the review. Koongo is still fully functional for Magento 2.4. It's possible to use Connector for Magento without the flat catalog. You just need to reindex data automatically by using cron. Here you can find more information - https://docs.koongo.com/display/koongo/Connector+Installation+-+M2#ConnectorInstallationM2-ReindexProductandCategoryFlatCatalog. If you have any questions, you can contact me at pavel.z@koongo.com. Best regards, Pavel Update from October 24th, 2022: Koongo just released a new version of Connector for Magento 2 - 2.4.8.4. This version can operate without the Flat Catalog. For more information, please check the link below: https://github.com/koongo-com/magento2-data-feed-manager NA Necati A. Marketing Apparel & Fashion Used the software for: 2+ years ### "I recommend it" December 12, 2023 5.0 Pros I recommend it, Kongoo seems to be slightly convoluted..but the support always helps you. We switched from Channable to Kongoo for our marketplaces, since then we have been happy... Cons By helpfulness of Support I have never been let down, I can't mention any negatives. I have not come that far. Switched from [Channable](https://www.capterra.com/p/182568/Channable/) Every time we had some problems, the marketplaces recommended Kongoo to us. So we switched to Kongoo Review Source AD Arnold D. Owner/Founder Wholesale Used the software for: 2+ years ### "Awesome service - Great service" December 2, 2020 5.0 It just works and is easy. Documentation is well written, if we have question they get answered very quickly if we can't figure something out for some reason the team from Koongo helps us. Pros It's incredibly easy to implement and when we needed to add more channels it was done in a few minutes. When we have questions they are answered incredibly quickly. Cost wise they are a lot (!) cheaper than any of the competitors while offering a superior product. Cons Honestly, we have no negative experiences and have found no bad practices or anything like that. Alternatives considered [Channable](https://www.capterra.com/p/182568/Channable/) Reason for choosing Koongo The price, the documentation, the help, the number of channels that can be implemented, how easy it works. Review Source SK Soeren K. Managing Director Apparel & Fashion Used the software for: Less than 6 months ### "Exceptional Integration Partner" March 14, 2024 5.0 Pros The onboarding was very easy and the support team (special thanks to \[sensitive content hidden\]) made such a great job! Integration on several marketplaces works smooth and is easy to maintain. Cons Everything is great so far. The team works fast and reliable. Switched from [ChannelEngine](https://www.capterra.com/p/209775/ChannelEngine/) too expensive, bad communication and behaviour as a business partner. Not reliable. Review Source MB Maurizio B. Product owner Cosmetics Used the software for: Less than 6 months ### "Excelent value for money to connect your web store to a lot of marketplaces" April 11, 2022 5.0 I'm super happy, I'll would suggest Koongo to all the e-commerce admins Pros it works seamlessly with the marketplaces and keeps all the things always aligned, the price is reasonable. In the past I've used Codiato and Channable, koongo is a lot better! Cons Sometimes you could need help to setup all the various features Switched from [Codisto](https://www.capterra.com/p/156980/Codisto/)[Channable](https://www.capterra.com/p/182568/Channable/) Bothhad problems in keeping all the marketplaces aligned. Review Source PZ Paolo Z. CEO Logistics and Supply Chain Used the software for: 1-2 years ### "Great service" May 28, 2025 5.0 I use Koongo to connect my store (Magento) with Ebay, Wish and Amazon. No issues to report with these services. Pros Customer support is really efficient! The staff is very willing to help even to explain how the platform works Cons Nothing, I have not had any problems that have prevented me from working (I have been using this service for over a year) Review Source AS Amanjit S. Managing Director Apparel & Fashion Used the software for: 6-12 months ### "Helpful support in case of uncertainties." May 15, 2025 4.0 Fast and easy system integration, along with helpful and responsive support. Pros Fast and easy operation of the system, as well as numerous integration options. Cons Frequent error messages during upload (even with correct mapping). Review Source CD Cw D. owner Retail Used the software for: 2+ years ### "Awesome Software Best Decision " May 19, 2022 5.0 Excellent experience all around, they have reduced our workflow times but 100 fold from inventory to order management and processing. They evolve as well overtime with the marketplace and consider them a true partner in our success. Pros SAVES more time then we could of ever imagined with order processing. SAVES more time again with inventory control. This was a critical issue for our business in its early stage this software literally resolved these issues. Integration Simple. Customer Service excellent and explained and assisted explaining and resolving any issue or question we had. Integrates easily across multiple platforms. If there is not a platform integration they are eager to create one. Cons Like with any new software there is always a slight learning curve, however they were right there to explain and resolve any issues. It concerned us initially with customer support's response time. In the past it took about half a day to respond due to the time difference, this is really a non issue today with quick response. Reason for choosing Koongo It was a combination of things from ease of use and integration with platforms we use, customer support, pricing and integration with our e-com system. Review Source EB Elisabetta B. IMPRENDITRICE Apparel & Fashion Used the software for: 1-2 years ### "Ottimo Software" November 23, 2022 5.0 Pros Siamo molto soddisfatti di tutto il team di Koongo in particolare di \[CONTENUTO SENSIBILE\] fondamentali e risolutivi a tutti i nostri dubbi o piccoli problemi. Rapidi a risolvere e chiarire ogni quesito.Koongo è la soluzione al nostro lavoro, preciso ed ha un ottimo rapporto qualità - prezzo Cons Al momento non c'è nulla da sottolineare Review Source CA Chaimae A. Owner Leisure, Travel & Tourism Used the software for: I used a free trial ### "Top service! Bedankt agent Carlos" October 18, 2022 5.0 Het is snel, makkelijk en goed te installeren. Daarnaast top service van agent Carlos.Hij is een topper! Pros De snelheid waarmee je de software kan installeren en de topservice van de agent Carlos Cons Ik ben nog een beginnerd dus dat ben ik nog niet tegengekomen, maar tot zover super tevreden. Review Source JM Jesus M. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Best customer support I ever encountered" February 25, 2022 5.0 Overall it has been good, they have a useful Knowledge Base and support that guides you through everything so you can always achieve your goals Pros All the features for feed customization and being able to create custom attributes Cons Some channels can be a bit overwhelming but customer support is always there to assist you Review Source mB marco B. btoc manager Cosmetics Used the software for: I used a free trial ### "buona applicazione" December 29, 2022 5.0 ora tutto si esegue da shopify Pros non facilissima da integrare, ma il supporto è eccellente Cons è un'applicazione complessa quindi non semplice, ma il supporto chat è molto efficace Review Source ML Mark L. Marketing Manager Consumer Goods Used the software for: 2+ years ### "Koongo Integration Experience" August 31, 2022 5.0 Great Platform, Best Customer Service Pros Customer Service is awesome, Platform is very user friendly Cons i don't have any problem with the Koongo Review Source SM Sergio M. Ceo y sales management Textiles Used the software for: 2+ years ### "Felicidades al soporte" June 26, 2024 5.0 Pros Equipo de soporte es lo mejor, resolutivos y amables. Cons Para mí la dificultad de uso, no es intuitivo, aunque hay un equipo fabuloso detrás que ayuda con todo. Review Source AV Ali V. Director Retail Used the software for: 6-12 months ### "Koongo and ALMIN'S TRADING LTD " December 21, 2023 5.0 Five Star rating for the overall experience. I keep wishing I had heard about you about 3 years ago when I first started my online Store and eBay business. Pros I recently started using Koongo following a recommendation from IONOS and have been extremely happy with all the help that has been provided. Right from Day one till today, all the team (particularly \[sensitive content hidden\] - he has been my main port of all, has been the best and most important person to contact at Koongo.) I cannot fault the help that has been provided by \[sensitive content hidden\] - he has gone over and above what is required of him. I would recommend Koongo to all my contacts and have already started to spread the news of how helpful and reasonably priced the company is for the service that you provide. Cons No cons at all. I have no complaints to make. With Koongo's help my business is beginning to run a lot more smoothly. Review Source BS Bram S. Director Consumer Goods Used the software for: 2+ years ### "The best team ever" December 29, 2021 5.0 They really understand situations and always willing to help. Do not think if you snap your fingers things will be done in a minute for you. You need to give them some time to do there job. They are also people and this team is doing everything to solve your problems and help you out. Communication is key. If something is not serving you well communicate with the Koongo team, stay polite and give them some time. You will see, the power of communication is giving you everything you want. Pros The amount of work it takes out of our hands. Everything is possible with Koongo. Ant the fantastic team is always willing to help. Every one who try's Koongo or any other software please communicate with the Team behind the software before rating it with one star and a short negative comment . You will see it is the key to a great Collaboration. Cons I have really no Idea because I communicate with the Koongo team all the time. This results in that we have totally no issues. Even If I am frustrated some times The team is handling that verry professional. Switched from [Channable](https://www.capterra.com/p/182568/Channable/) Too expansive that time. Review Source JW Jeffrey W. Owner Wholesale Used the software for: Less than 6 months ### "Perfect quality and service " May 31, 2024 5.0 Pros I was optimistic about the software due there low price. But this is by far the best channel I have used and tested. Support was very fast en very helpful. I had a lot questions and issues but they never ignored me and answered all questions. Intervention is set up by the team and it’s amazing how easy it works! Cons The service from the team, also the easy use of the software Wich will safe a lot time in the near futures. Review Source AM Aminu M. CEO Food & Beverages Used the software for: Less than 6 months ### "Koongo is an ideal multi-channelling platform" February 21, 2024 5.0 Koongo provides excellent technical support to help new users set up their account. My team spent almost a month working with their virtual technical assistants and they are very patient and professional. They won't close your support ticket until your problem is completely solved. Pros Koongo allows you to list your products on multiple ecommerce channels with ease. They provide excellent customer support to help you set up various ecommerce platforms and their integration works well with platforms like Ecwid. Cons Koongo is does not offer phone support. Although their chat support is helpful, speaking with a representative over the phone builds confidence and encourages first time users to stay with your platform. Reason for choosing Koongo Sometimes pricing of a product is vital, but the ease of use and customer support is more important. Koongo provides excellent technical support to help new users set up their account. Review Source NS Natalie S. E-Commerce Specialist Apparel & Fashion Used the software for: 2+ years ### "Good customer service" May 29, 2023 3.0 Overall, we are very happy with the help from our integrator and their customer service since they were very helpful. We would've liked a little more feedback on how to manage our store and products better. Pros Koongo's customer service was very professional, elaborate and very helpful. Our integrator helped us with product management, catalog management and pricing. The product management page is also quite easy to understand. Cons The Koongo just got a nice update which is great as before it was quite difficult and limited to work with. Review Source HP Henk P. Owner Internet Used the software for: 2+ years ### "Good product and easy to use" July 8, 2023 4.0 Great support! Pros Easy to use for end users. Also not hard to understand and navigate through. Cons I think that changing XSLT code is not possible, but maybe I didn't explore all of the possibilities. Review Source AR Adrián R. Ecommerce Manager Sports Used the software for: 2+ years ### "Soporte al cliente extraordinario" November 1, 2023 5.0 Pros Facilidad para conectar con distintos canales de venta y exportar todo tu catálogo. Además un soporte al cliente muy bueno. Cons De momento no tengo ninguna queja. La experiencia está siendo muy buena. Review Source ME Marcel E. owner Retail Used the software for: 2+ years ### "Great extension and great support" January 10, 2022 5.0 koongo as a service and koongo standalone. Both are great Pros The software is clear and if you have any question support is great. You can ask them anything and they help you till it works Cons there is nothing i can mention whats not good at koongo Alternatives considered [Channable](https://www.capterra.com/p/182568/Channable/) Reason for choosing Koongo beter, cheaper and easy'er Review Source NW Niek W. Director Information Technology and Services Used the software for: 1-2 years ### "Great marketplace integrationplatform" December 3, 2021 5.0 Koongo support is great. Very friendly and helpful. Pros In an easy way we can connect out Woocommerce shop to Koongo. The channel templates are of great help to connect to a marketplace. Cons Sometimes errors occur during the upload to a channel due to connection problems. We would like to get notified. Reason for choosing Koongo Pricing plans Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.