--- title: "InQuery Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about InQuery Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more." source_url: "https://www.capterra.com/p/199792/SGENQuery/" page_type: "product" language: "en" --- # InQuery Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) InQuery ## What is InQuery? Sierragold by SAI's InQuery is a web-based, fast, and reliable call record query application running on the Linux OS. It uses a very current database & other technologies ensuring data security, reliability, and ease of use. The modern interface allows for efficient searches of historical or current call records. The online application is available 24/7 to authorized personnel using today's top web browsers. At SAI our mission is to help enterprises simplify a complex telecom environment. ## What is InQuery used for? [Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $200 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for InQuery?[Manage this product listing](https://www.g2.com/products/sierra-gold/claim_requests/new?auto=true) ## InQuery Overview Updated September 2026 AI summary InQuery provides businesses of all sizes with a suite of call tracking tools designed to monitor, record, and analyze phone interactions. The platform includes call recording, caller ID, real-time monitoring, and detailed reporting, with additional options like activity tracking and customizable reports. InQuery is deployed via cloud and web-based solutions, supporting both Linux and Windows environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### InQuery 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $200 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## InQuery alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) ## FAQs about InQuery Overview ### What company size and specific industries is InQuery built for? InQuery is designed for medium to large companies that need on-demand access to call records and scheduled reporting. The vendor description does not name specific industries, so the product appears aimed at organizations that manage and review call data as part of their daily operations. Features and Usability ### What are the key features of InQuery? InQuery offers call routing, call tracking, and call list management for organizing inbound and outbound calls. It also includes call monitoring, call recording, and real-time monitoring, plus activity tracking, alerts/notifications, caller ID, and reporting features such as call reporting, call tracking metrics, customizable reports, and reporting & statistics. Getting Started and Support ### What training and onboarding options does InQuery offer? InQuery provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does InQuery offer? InQuery provides email/help desk, phone support, and chat. Support is available through these channels for users who need direct assistance or quick answers. No reviewer feedback is available here, so support quality, response speed, and helpfulness cannot be assessed from user experience data. ## Features AI summary Based on 899 Call Tracking reviews Capterra reviewers highlight these as the features buyers care about most when choosing call tracking software: - **Call Routing** (**54%** of reviewers rated this feature as critical) - **Call Center Management** (**51%**) - **Call Tracking Metrics** (**46%**) InQuery supports **Call Routing** and **Call Tracking Metrics**, giving teams a way to direct incoming calls efficiently and measure call performance with clear data. However, it does not include **Call Center Management**. Instead, it offers **Call Recording** (**48%**) and **Call Monitoring** (**47%**), which give businesses more visibility into call quality, agent performance, and customer interactions, helping teams improve oversight and make better service decisions. Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Caller ID Identify the number and contact information of a caller before answering the phone Call List Management Manage and track all past and future calls. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes InQuery 14 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Caller ID: Identify the number and contact information of a caller before answering the phone - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $200.00 Per Feature,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.