--- title: "Qonvo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Qonvo Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/199841/Qonvo/" page_type: "product" language: "en" --- # Qonvo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Qonvo ## What is Qonvo? Deploy Qonvo in minutes to start chatting with your customers via WebChat, SMS, Messaging Apps and Social Media. Your team can easily respond to customers via the Qonvo mobile apps, regardless of which messaging channel your customers use to reach you. Qonvo provides customer messaging that's as easy as texting your friends and family. You shouldn't have to pay to talk with your customers. Your next customer is on your website right now - install Qonvo for free and go say hello. ## What is Qonvo used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $67 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Qonvo?[Manage this product listing](https://www.g2.com/products/qonvo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Qonvo 5.0 (1) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $67 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (707) Value For Money 5.0 (1) Value For Money 4.5 (619) Customer Service 5.0 (1) Customer Service 4.6 (654) ## Qonvo alternatives [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [Community SMS Marketing Platform](https://www.capterra.com/p/219460/Community/) [4.8 (29)](https://www.capterra.com/p/219460/Community/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219460/Community/) [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) [Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/) [4.5 (37)](https://www.capterra.com/p/166780/Quiq-Messaging/reviews/) Starting price $6000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/166780/Quiq-Messaging/) ## FAQs about Qonvo Overview ### What company size and specific industries is Qonvo built for? Qonvo is designed for organizations of all sizes and across all industries that need to improve customer communications. It is suitable for businesses that want to chat with website visitors, social media followers, and customers, making it a fit for a wide range of company types rather than a single sector. Features and Usability ### What are the key features of Qonvo? Qonvo offers 2-Way Messaging, Live Chat, SMS Messaging, MMS, and One-to-One Messaging for direct communication. It also includes Automated Responses, Chatbot, Canned Responses, Human Handover, and Transfers/Routing, plus Appointment Scheduling, Contact Management, Website Visitor Tracking, Reporting/Analytics, and Third-Party Integrations. Getting Started and Support ### What training and onboarding options does Qonvo offer? Qonvo provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars cover product topics in a group format, and documentation gives written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does Qonvo offer? Qonvo provides chat support. Customer support experience details are not available in the catalog data, so no claims can be made about response speed, helpfulness, or common frustrations. The listed channel indicates direct assistance through chat for users seeking product help. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers highlight these as the features buyers care about most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Qonvo supports **Multi-Channel Communication**, which helps teams manage conversations across more than one touchpoint. However, it does not include **Chat/Messaging** or **Real-Time Notifications** among the top-rated features. Instead, it offers other capabilities that reviewers also value, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). These features can help businesses stay available on the go, keep a record of customer interactions, and respond to incoming questions through customer-facing chat, giving teams better visibility and more flexibility in daily support work. 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time Appointment Scheduling Schedule appointments via a calendar Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automated Responses Automatic reply functionality for incoming messages Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Qonvo 35 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Lead Distribution: Route and distribute your leads to third party buyers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Access: Access software remotely via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Offline Form: Form to collect visitor contact information when live chat isn't available - One-to-One Messaging: Send personal messages to clients or attendees - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Basic $67.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DL Deidre L. Operations Wholesale ### "Full-featured free plan" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2020 We use Qonvo webchat to greet our website visitors and offer assistance. We're a small company so the Qonvo free plan provides us with everything the team needs at this point. We use Qonvo's iOS mobile app to reply to inbound customer inquiries. The mobile app notifications are helpful for making sure that we don't miss any customer messages. We don't work 24x7, so when my team isn't available the Qonvo assistant responds with suggested information for customers and sends in-chat applets to help them book follow-ups or place orders. I'm happy with the platform and we plan to upgrade to the paid plan as the team grows so that we can handle inbound messages from social media and our shared email inboxes. It's great to be able to have all of our customer conversations in one app! Pros Very easy to use. Great IOS mobile app. SMS customer messaging included for free. Cons There is really nothing that I dislike - it meets our needs well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.