# Page 2 | VaxCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is VaxCare the right Electronic Medical Records solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199857/VaxCare/reviews --- VaxCare 4.6 (48) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of VaxCare ## Showing most helpful reviews Showing 26-48 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SE Susan E. Practice Manager Medical Practice Used the software for: 1-2 years ### "Vaxcare is an awesome tool!" October 31, 2024 5.0 My experience with VaxCare has been nothing but top notch! Pros We are able to provide risk free vaccines, the VaxCare system is so easy to use and provides us real time vaccine coverage which has increased the number of vaccines we give, easy inventory management, and the support team is promptly responsive, knowledgable and efficient in answering questions or solving issues. Cons Can't think of anything I don't like about it. Review Source Response from VaxCare Corp. November 22, 2024 Hi Susan, We are glad to hear it! Happy that we have been an awesome tool for your practice. Thank you for your review! HM Herlinda M. Director of managed care, medical assistant supervisor Medical Practice Used the software for: 1-2 years ### "Director of managed care, medical assistant supervisor" August 20, 2024 5.0 I had the best experience with vaxcare no issues Pros super easy to you the system. I truly enjoy using the system Cons nothing everything works great, I have no issues Review Source Response from VaxCare Corp. August 27, 2024 Hi Herlinda, thank you very much for your review and continued partnership! We appreciate your feedback! JC Jonathan C. Physician Medical Practice Used the software for: 2+ years ### "VAXCARE IS A MUST!" July 17, 2024 5.0 Pros Easy to use, verify patient insurance coverage, bidirectional to GA Immunization Registry Cons Nothing; I do not have to purchase vaccines Reason for choosing VaxCare VaxCare was the only product introduced to me at the time of initiation Review Source Response from VaxCare Corp. August 27, 2024 Hi Jonathan! Thank you very much for your review and continued partnership - we appreciate your feedback! vK vijaya K. MD Medical Practice Used the software for: Less than 6 months ### "great product but needs better communication" August 8, 2024 4.0 Great product to help the busy practices, I strongly feel like, better communication on preventing inventory losses /partner claims and insurances out of network can be better. Also would hope physical training in person can solve the problems. Pros organized, time saver, financially viable Cons losing money on partner claims,not communicating with us about tricare and umr insurances being out of network Review Source Response from VaxCare Corp. August 20, 2024 Hi Vijaya, I'm glad VaxCare is helping your team save time and money and stay organized. That's our goal! We would love to learn more about how we could help with communication. We have a current initiative in beta right now that provides regular communication about inventory loss and partner bill. If you would like to be included, please email me directly. Gartner will include my contact info via email. Thanks GM Ginger M. Nurse Medical Practice Used the software for: 1-2 years ### "Family Practice review of VaxCare" August 20, 2024 5.0 It took a while to get use to their program. They did go thru a employee change and it was for the better. Now I get my vaccines when needed and inventory stays correct on both their side and our side. Pros Having them on board with our practice has been able to save us time and money. Keeping up with inventory is much easier. Cons They decide when it is time to send more vaccines. Review Source Response from VaxCare Corp. August 27, 2024 Hi Ginger! Thank you for your positive review - we are glad you are able to get your vaccines. Thank you for your partnership! LM Lisa M. RN, Vaccine Coordinator Medical Practice Used the software for: 2+ years ### "Great company!" July 3, 2024 5.0 We have worked with VaxCare for over 10 years and I've never had a problem that wasn't easily resolved. Pros VaxCare is very easy to work with. They keep our vaccine stocked without delays. It is great to be able to offer private insurance vaccine without the hassle of becoming a provider and billing the insurance companies. Cons Sometimes their website is slow with eligibility checks, creating a longer wait for some patients. Review Source Response from VaxCare Corp. August 27, 2024 Hi Lisa! Thank you so much for your review and for 10+ years of partnership. We are glad that VaxCare has been an easy and beneficial program for you. MH Megan H. RN Medical Practice Used the software for: 1-2 years ### "Easy process" June 10, 2024 5.0 Vaxcare has really been great for our small clinic. It takes the billing out of our hands. Pros It is very user friendly; easy to keep track of our vaccines Cons Running Medicare- and it's not even a big deal- it takes time to run patient's Medicare and then have to have the patient sign for it as well Review Source Response from VaxCare Corp. August 27, 2024 Hi Megan! We are glad that we have been a great solution for your clinic. We understand that Medicare does take time to run - we value your feedback on this matter. Thank you again for your review and continued partnership! GS Gayle S. Bookkeeper Health, Wellness and Fitness Used the software for: 1-2 years ### "Positive Experiences with VaxCare" June 13, 2024 5.0 Only positive experiences. Very knowledgeable and pleasant customer service when needed. Pros Ease of setting up with our office and experienced support when needed. Cons Can't think of a thing at the present time. Review Source Response from VaxCare Corp. August 27, 2024 Hi Gayle! We are glad that you have had a positive experience with us. Thank you for your positive review! DO Divina O. Clinical Nurse Manager Hospital & Health Care Used the software for: 2+ years ### "Streamlines Vaccine Workflow " September 16, 2020 5.0 The customer service is great - all the reps are kind and patient. Emailing the team is also another great option, as they respond within 24-36 hours. There are some barriers when talking about patients, as they don't first ask for DOB or ACCT #, so at times, I'm having to spell a patient's last name that could be very similar, i.e. Johnstons, Howards, etc... Pros When it comes to checking out vaccines for patients, it automatically prompts you if the vaccine is out of age range. It is an added safety feature - given vaccines can look similar, it does a double check to ensure you're administering the appropriate medications. I also appreciate the automated system of sending vaccines. After doing weekly inventory and having set thresholds for certain vaccines, it takes the guesswork out of when to order and even the act of having to order. Cons It doesn't quite capture the expiration dates consistently. We are finding some vaccines need to be removed 1-2 weeks after the expiration date and it's a concern for safety as well. Reason for choosing VaxCare Our \[SENSITIVE CONTENT HIDDEN\] had researched a bit and may have been approached by another vendor who referred him to check out VaxCare. Review Source AF Angie F. lpn Hospital & Health Care Used the software for: 2+ years ### "Easy to use but doesn't always work" August 7, 2020 3.0 Pros The product is somewhat easy to use when it works. I like the fact that we can check inventory and orders that are ready to ship. Cons When checking eligibility it will sometimes does not work. I really struggle with getting signed consents to Vaxcare. They are supposed to be uploaded but for some reason they never make it to them. There is no way partner bill so that is very confusing when it comes to who billed what. Reason for choosing VaxCare We have not looked into an alternative. Review Source Response from VaxCare Corp. August 10, 2020 Hi Angie, thank you so much for the feedback. I understand there was an intermittent issue with our eligibility on the Friday that you filled this out. I assure you this was temporary. Our eligibility messaging speed is 4.0 seconds on avg for the year. If consent forms and PB doses are causing you any trouble, I will have your Customer Success Advisor reach out and consult with your team. The system is updated and configured to accommodate these workflows seamlessly. We will make sure your team feels confident in their use and the results it produces. Thanks again for the feedback. KU Kerri U. Administrator Hospital & Health Care Used the software for: 2+ years ### "Health Department Review" August 11, 2020 4.0 weighing other options now Pros This product was easy to set up and begin using. We like that we know patient eligibility right away during the check in process. We have always had our flu shots available before others in the area, even during the shortage. Cons The vaccine ordering process is very cumbersome-the system will only allow vaccine to be ordered at certain times, IF you are below a certain level, unless you go through certain "hoops". With back to school clinics, flu season, and many other clinics, it can be challenging to have to spend multiple days explaining to a customer service rep WHY you need vaccine. Let the ones giving it have more control over the ordering process. Also, why are you not billing secondary insurance companies with Medicare? This is really a big miss VaxCare Review Source sP susan P. Office Manager Medical Practice Used the software for: 2+ years ### "User Friendly Product" August 13, 2020 5.0 Vaxcare has been very good overall and we are looking forward to our Drive through Flu clinic through Vaxcare. Pros The product is easy to use. We like how in migrates patient info/ins to our emr program. The weekly/monthly vaccine counts helps keep us on track inputting all vaccines given during our busy times. Cons The only issue we have with this software as it freezes up on us multiple times daily in the middle of inputting and we need have to do a hard shut down and restart it and start our inputting again. Reason for choosing VaxCare For a small practice and unable to get large purchase discounts on vaccines we sometimes were unable to afford to purchase quantities needed upfront. With no upfront purchasing this has helped our practice always having the needed vaccines on hand. Review Source MJ Michelle J. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "A NO-Brainer!" February 21, 2020 5.0 We eliminated the labor-intensive work of vaccine inventory, delays in shipping and up-front costs of buying and stocking vaccines. As an independent physician group -- that is HUGE. VaxCare is everything they advertised and more. We consider vaccines a very needed part of our patient's care -- but it isn't a revenue driver. So the fact that we can also get paid for administration, but not have to purchase the vaccines out of our budget - has been practice changing. I highly recommend this to every medical practice. Pros So easy to implement and use on a daily basis -- which means we can administer vaccines to patients with with ease and confidence in a timely manner. Cons No complaints - works great and their recent upgrade is even MORE user friendly. Review Source Response from VaxCare Corp. February 27, 2020 Thanks! We're also excited about the latest update. A lot more to come! II Ines I. Practice Administrator Medical Practice Used the software for: 2+ years ### "I recommend Vaxcare to any PCP office" August 18, 2020 5.0 Excellent alternative to carrying vaccines in house either as a replacement of having inventory by clinic or as a new service/income if not offered by practice. Pros Integrates to our EMR system, keeps track of inventory, vaccines are purchased by Vaxcare no cash flow cost for clinic. We receive payments for administration. Real time insurance verification and coverage. Cons Product has been improved since we started. Still needs functionality to allow clinic to select if self pay, partner bill or insurance (used to be available). Having to send messages to Vaxcare to inform of these is time consuming and not practical. Would like to see more coverage for other carriers besides Medicare Part D. Review Source DC Deirdre C. NRCMA Medical Practice Used the software for: 2+ years ### "Best partner for Vaccines" August 26, 2020 5.0 Pros The ability to vaccinate patients of all ages and demographics with a risk free knowledge that the vaccine will be covered and the patient is aware of any up front costs before being vaccinated. It is super easy to use and is phenomenal in maintaining inventory, tracking discrepancies and makes the overall management of vaccines so easy. The staff are so very helpful and friendly and always willing to answer any questions, no matter hot trivial they may appear. Cons Nothing that readily comes to mind. it is so user friendly. Review Source KH Krista H. Office Manager Medical Practice Used the software for: 2+ years ### "Vaxcare Hub" August 11, 2020 4.0 We were on the fence about moving our entire private vaccine stock to a vendor. We give anywhere from 400-600 vaccines a week. Once we made the decision to move vaccines to Vaxcare it was almost a relief of how easy it was to use and how inexpensive using Vaxcare was. Best decision made for our private vaccine stock. Pros Vaxcare is a simple and easy way to enter and document vaccines as well as capture vaccine eligiblity Cons The Hub can sometimes be slow when scanning a vaccine, we are on the lookout for the new Hub that should be coming out soon and is expected to have better scanning features. Review Source SS Santiago S. ingenieria sistemas Computer Hardware Used the software for: Less than 6 months ### "You can take care with VaxCare" October 14, 2023 5.0 Es un buen software, ayuda mucho con el inventario y la gestión de vacunas, lo recomiendo bastante. Pros Es un software muy útil y intuitivo pues su uso es fácil para cualquiera y así mismo el manejo que tiene de la información de los clientes. Cons El soporte al cliente podría ser mejor debido a que algunas veces el programa pierde conexión. Review Source CH Cassandra H. Clinic Nurse Medical Practice Used the software for: 2+ years ### "review " August 11, 2020 4.0 Overall we like the ease of using the software and this company. Pros Ease of scanning out vaccines through the HUB. Also insurance verification for patients Cons The HUB sometimes freezes. There used to be issues with our military clients and their insurance verification, lately no issues. Review Source KW Kim W. office manager Medical Practice Used the software for: 1-2 years ### "why did we wait so long to use VaxCare?" August 18, 2020 5.0 Vaxcare has freed up our money so we don't have to purchase vaccines for thousands of dollars yearly and we are tracking the vaccines so much easier now. They let you know when the count is off and make our workers more accountable on a daily basis. Pros This has saved us lots of money from purchasing vaccines each year and is very easy to use and track. Love this product! Cons This is very easy to learn and use as is their online website for checking on payments, etc. Love it! Review Source RH Rory H. Practice and Business Operations Manager Hospital & Health Care Used the software for: 2+ years ### "$$$......saved" February 21, 2020 5.0 Pros Very user friendly as per the staff/users Cons So far everything has been smooth and there are no complaints from the staff. Reason for choosing VaxCare Most cost effective and efficient Review Source Response from VaxCare Corp. February 27, 2020 Optimizing your workflow so you can focus on the patients is what's most important to us. Thank you for the review. LM Lauren M. Clincial Coordinator Medical Practice Used the software for: 2+ years ### "VaxCare really is your vaccine solution" August 6, 2020 5.0 VaxCare is extremely customer service oriented. If you reach out to them, they help you immediately. They ensure we always have the products that we need. Pros Easy of use, and VaxCare assumes the risk. Cons Sometimes the software has a delay between the emr & tablet. Review Source JT Jacqueline T. OM Medical Practice Used the software for: 2+ years ### "Family Practice " August 11, 2020 5.0 Pros Member eligibility, inventory, the recent improvements have been really effective Cons Count variances are not as up front as I would like them to be as well as billing being itemized (more detailed) Review Source LB Lisa B. Clinical Coordinator Medical Practice Used the software for: 2+ years ### "Great product" August 11, 2020 5.0 This product is valuable to our cost savings with vaccinations. Pros Ease of use, cost saving, and vital to our practices Cons Pursuing more payor contracts in relation to our area would be an added value. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.