Best For

For B2B sales leaders leading 20-250 person sales team.

Product Details

Zendesk Sell, formerly Base CRM, is sales CRM software that helps you win more deals. With a powerful all-in-one sales platform that increases adoption and data capture among reps, Zendesk Sell provides sales leaders with the actionable, quantifiable insights they need to accelerate performance and grow revenue in a way that's measurable, repeatable and scalable. The Zendesk team will get you up and running immediately, with 70% of Zendesk Sell customers up and running in 7 days or less.

Contact Details

Zendesk

https://www.zendesk.com

Founded in 2007

Located in United States

Zendesk Sell Pricing Overview

Zendesk Sell pricing starts at $19.00 per month, per user.There is not a free version of Zendesk Sell.Zendesk Sell does offer a free trial.See additional pricing details for Zendesk Sell below.

Starting Price

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Zendesk Sell Features

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes/Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Cataloging / Categorization
Customer Service Analytics
Customer Support Tracking
Email Response Control
Knowledge Management
Live Chat
Performance Metrics
Search
Self Service Portal

Zendesk Sell Reviews

Showing 5 of 119 reviews
Overall
4.3/5
Ease of Use
4.4/5
Customer Service
4.2/5
Avatar Image
Jacob S.
Owner - Co-Founder
Events Services, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 30, 2018

“Former User, Would use again”

OverallI think I well described it above but it was always positive. I loved connectivity through different regions with closers and it truly made scheduling easier.
ProsWe used base software when setting leads for Solar appointments. There was a really nice connectivity between me and the closers when I was using base. I love the idea that I can put notes on homes and have connectivity that I normally would not have had when we were using the paper method we used to use. I can slip appointments in between already scheduled appointments, just a solid product overall.
ConsIn relation to sales rabbit and other sales softwares, I loved the ability to see homes more clearly, I thought that was one thing I didn't have as much with base, it was still better in other ways though that outweighed the pros that sales rabbit brought. I would take this still over any other sales appointment software and calendaring out there.
Reviewer Source 
Source: Capterra
October 30, 2018
Trent E.
Owner & Operator
Facilities Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 15, 2019

“Powerful and simple sales management tool”

OverallI mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well.
Pros- Simple input for contact information for different clients and potential clients - Super easy to create deals and potential purchases for clients - Schedule appointments, set reminders, and send emails all from within the program - Check metrics and numbers of different members of the sales team for different times and situations. - Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously - Easily sort through customer lists to find people who are relevant under different categories
Cons- Sometimes too easy to change things that have been set by others - Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to.
Reviewer Source 
Source: Capterra
September 15, 2019
Verified Reviewer
Telecommunications, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 14, 2019

“A simple sale automation software”

OverallZendesk sell has vastly improved the productivity of our sales team who concentrate more on making deals rather than writing reports
ProsIts a very simple to use sale automation software which allows our sales team to easily access the sales data and easily analyze it. Sell creates wonderful sale reports.
ConsThe glowing response by our sales team makes it hard to dislike the software. however, new users find it tiresome to upload and download contacts in CSV format
Reviewer Source 
Source: Capterra
December 14, 2019
Angelique S.
Independent Sales Representative
Legal Services, 5001-10,000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 6, 2019

“Zendesk Sell: Mobility and Integration Solution!”

OverallZendesk Sell was well rounded and flexible to cater to our needs. It has various features that we are able to utilize, and smoothen up the sales process, such as customization of sales deals, automation of tasks and roles, forecasting sales, deal customization, even the organization of smart lists, and yeilding reports.
ProsAs an independent sales representative for Medical Justice, we aimed to be both mobile and flexible for our clients. The company has then decided to dive into an all new CRM software that brings forth mobility and integration that would allow adoption and improvement from the representatives; this is how Zendesk Sell came into the picture. Zendesk Sell happen to offer and provide every detail the company needed for a CRM. It was perfect! It was our solution!
ConsSo far, it's has been helpful and we love the fact of how flexible it was to cater to our needs, therefore, there is nothing to dislike, nor cons that we could think of.
Reviewer Source 
Source: Capterra
November 6, 2019
Erik L.
Business owner
Online Media, 1-10 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
3/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
January 15, 2020

“Long time user”

OverallIn the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all the extra functions become more expensive and there are better systems to use.
ProsIt's easy to store clients and manage your deals.
ConsIt's not very well integrated and we found a better system to use. Sinds 2013 we had a subscription and this was still active till April. When I wanted to delete my account on time, my complete account was deleted right away and that's it. No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for. This is how they treat customers who want to try something different after being a customer for 7 years .
Reviewer Source 
Source: Capterra
January 15, 2020