# Zendesk Sell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zendesk Sell the right Inside Sales solution for you? Explore 159 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199865/Zendesk-Sell/reviews --- Zendesk Sell 4.3 (159) [View alternatives](https://www.capterra.com/p/199865/Zendesk-Sell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zendesk Sell Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews Bo K Customer Service AmbassadorBanking, 10,001+ employeesUsed the software for: More than 2 years. “Uses a data mining terminology, gives you the forecast, and the great feature is you can see changes by adding or removing a number or some group of customers.“ October 4, 2024 Stanko T VP Product DevelopmentInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Long term usage is impossible due to serious bugs and inability or unwillingness of their team to solve it.“ September 18, 2024 Juan Esteban M Senior Managing DirectorReal Estate, 10,001+ employeesUsed the software for: 6-12 months. “Zendesk Suite is a website that meets the basic requirements to be a quality site that offers its customers several stages to reach their target audience and provide each customer with the right specialist.“ May 18, 2023 Stanko T VP Product DevelopmentInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Reporting serious bugs to a rudimentary bot is never a good way forward.“ September 18, 2024 Juan Esteban M Senior Managing DirectorReal Estate, 10,001+ employeesUsed the software for: 6-12 months. “For customers who are happy with Zendesk Suite, it makes the experience of visiting a museum more personalized and changes discussions according to their and their customers' assumptions.“ May 18, 2023 RG Rissa G Sr. Dir. of Marketing and CommunicationsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “After over 6 months of the team not being able to connect their emails so the rest of the team could see conversations with members, we called it quits.“ April 4, 2024 Kelvin M Customer Support RepresentativeConsumer Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “It has intuitive sales management tools such as automated auto-messaging of customers.3.“ September 21, 2023 Kelvin M Customer Support RepresentativeConsumer Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “It has a steep learning curve which might be a discouraging factor for some.3.“ September 21, 2023 ## Showing most helpful reviews Showing 1-25 of 159 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Razvan P. Customer service Computer Software Used the software for: Less than 6 months ### "Very good product" May 16, 2022 5.0 I’used this software daily at my work, and it makes my job easier. Pros I like that is very easy to use and straight to the point. Cons I really like this software is easy to work with. There is nothing in my mind that I like less about it. Review Source Jacob S. Owner - Co-Founder Events Services Used the software for: 6-12 months ### "Former User, Would use again" October 30, 2018 5.0 I think I well described it above but it was always positive. I loved connectivity through different regions with closers and it truly made scheduling easier. Pros We used base software when setting leads for Solar appointments. There was a really nice connectivity between me and the closers when I was using base. I love the idea that I can put notes on homes and have connectivity that I normally would not have had when we were using the paper method we used to use. I can slip appointments in between already scheduled appointments, just a solid product overall. Cons In relation to sales rabbit and other sales softwares, I loved the ability to see homes more clearly, I thought that was one thing I didn't have as much with base, it was still better in other ways though that outweighed the pros that sales rabbit brought. I would take this still over any other sales appointment software and calendaring out there. Review Source GF Gabriel F. Sales Analyst Facilities Services Used the software for: 6-12 months ### "Does not support SaaS business model. Very overpriced in comparison to other options in the market" October 5, 2020 2.0 Zendesk is good for companies that sell products and don't need advanced reporting capabilities. For other businesses, it is not a good option. The system is ok despite its limitations, but the price should be halved for it to be worth it. Pros The system is intuitive and it is fairly easy to customize and set up. Available reports are very customizable and easy to use. Cons System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features. Despite excelling at the available reports the system offers, it does not allow you to access other key reports to the business without upgrading to the most expensive option (199$), leaving key business metrics to be manually calculated unless you pay 200 bucks per user. Review Source Anthony Z. Realtor Real Estate Used the software for: 1-2 years ### "Great Tool for Keeping All Your Clients Together" May 1, 2017 4.0 Pros Really comprehensive. I found myself adding things to client profiles, interactions, and deals just to fill in and use all the features! Really fantastic for keeping everything related to a client and their deals organized. Cons Some things are too specific and didn't fit perfectly with my work flow or type of business. The Client Space, while a fantastic idea, needs work. It's a bit user unfriendly on the client side. Also, it's pretty ugly which is a shame since the rest of Base looks so good. Review Source Brandon G. Founder Computer Software Used the software for: 1-2 years ### "Great CRM, a ton of functionality and the user experience is quite seamless." April 16, 2018 5.0 Great team collaboration and communication. Pros The user experience is quite seamless, also easy for new users to understand the platform with ease. Cons The pricing structure was disappointing, and not realistic for a lot of agencies that have a larger team. Review Source Brenden S. Marketing Manager Computer Software Used the software for: 2+ years ### "Zendesk purchased Base CRM and let it die" May 14, 2020 2.0 We were a long time Base CRM user, but since Zendesk purchased the platform it seems as if they have stripped down the development and support resources. I had questions about the platform, and could not get any response from their support team after months, I tried their sales team and still took weeks to get a response to my inbound lead. What a shame. Pros Easy to use You could get a good understanding of all the interactions with a customer from one screen. Cons Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations Review Source Cole G. Director Of Strategic Partnerships & Key Accounts Business Supplies and Equipment Used the software for: 6-12 months ### "One of the best CRM's around" February 12, 2019 5.0 We didn't want our entry level sales reps to have access to the information for CEO's and other C-level contacts. Our old CRM didn't let us assign access. Only what people could change within a contact. Pros We needed to find a CRM that would allow us to assign access at different levels. Other CRM's had fallen short for this. Cons It's a little more expensive than I like if you want to use all the features. Review Source Jonathan S. Product Manager Automotive Used the software for: 2+ years ### "Base is a solid foundation" August 23, 2018 5.0 Great product. Simply CRM for any small and large company. Pros I love Base and have used them for years! They have a very solid web and mobile application that does exactly what you need it to do, track sales! Its super easy and one that I was drawn to early in my sales career because it was so easy to get started. Cons I would love the ability to test more of their newer apps on a trial basis. Right now it is invite only. Review Source 'Rowdie' Mitch G. VP of Business Development / Co-Owner Used the software for: Less than 6 months ### "Really great CRM, more than I needed and more pricy than I was looking for." April 3, 2018 5.0 Simple CRM, really nice app. Enjoyed using it while I did, just found a less cost solution that did what I needed. Pros I really liked the contact management and deals management. The reporting was amazing and it was very customizable. The integrated voice option was very nice too. UX design was great too. Cons I wasn't in love with switching between screens all day long. It also did have a learning curve and my employees didn't like it. Lastly, it was more money than I was looking to spend per seat. Review Source Bartosz P. Fotograf Used the software for: Less than 6 months ### "Good CRM for small comapnies" July 31, 2018 5.0 Pros I've used this CRM for my own company, which is one-man business. It was useful in managing all my clients contacts, deals etc. The mobile version is nicely done so nothing was annoying at all. Cons Actually I haven't used this in a big group so don't really know how it will be working with big amount of data. Didn't find anything wrong so far. Review Source ZW Zach W. Owner Entertainment Used the software for: 2+ years ### "Base is the CRM I decided to commit to using, and overall, I'm very happy with it." June 13, 2017 5.0 Base has helped motivate me. It makes making calls fun because you can see your goals and your progress toward them. Base keeps me on top of what's important. For example, I called a business to see if they were interested in my services. I was told they were interested but to call back when they planned their event in a year! It's easy to set the task to call the lead back in a year, and even better is that the phone call was recorded. I can listen back and when I follow up, know exactly what's going on. Base has also given me a clearer picture of which sources of leads are best so I'm able to focus on them first. I could go on and on about the benefits of using Base. It's a huge part of my business. Pros The best thing about Base is that it works. I tried free trial versions of a couple of other CRMs and my first big test was importing data and mapping it. The very first time I tried this with Base, it worked without a hitch. The other CRMs I tried hit some kind of a snag. I'm sure I could have contacted support or messed with them and gotten then to work, but what's the point when Base worked right the first time? On a side note, it's been my experience with almost all software that you get what you pay for. Base isn't cheap, but I also never have a problem with it. Again, you could find a cheap or even free CRM and make it work, but at what cost? Time? Aggravation? The second reason I chose Base is because voip is integrated without having to figure out some third party way of making calls, tracking the data, and recording them. With Base, you have everything you could want in terms of a sales CRM. Lastly, the reports are awesome. They give you any kind of info you could want. Cons In my list of pros, I mentioned that everything you could want in a sales CRM is built into Base. However, on the marketing side, it leaves a lot to be desired. I'm a one-man operation so I'm doing all of the sales and marketing myself. My solution was to get the minimal ActiveCampaign account they offer and use it for my automation and marketing needs. Base and ActiveCampaign can work together using Zapier. If you choose a higher level ActiveCampaign account, it does include a CRM with lead scoring and pipeline tracking. However, it's Mickey Mouse stuff compared to what Base can do For example, Base's AI will actually tell you when a deal is in trouble based on the language contained within emails. It works amazingly well so you'll know right away if a potential deal needs your attention. Another problem with Base is that they haven't improved it much. There are little things they should be able to fix right away, like having a field for a lead's phone extension. That's right, if you have a number and an extension, there's no place to enter the extension! The knowledge base is very limited but support is decent. You'll be writing them a lot, not with technical issues, but with questions about functionality. There's no community to speak of to after you sign up for Base, you feel like you're the only one using it. Review Source JC Jamie C. Chief Technical Officer Computer Software Used the software for: 6-12 months ### "Good for the price but could be better" October 13, 2022 4.0 This is a decent starter sales CRM for the price, but if you plan on expanding your organization, you will likely need something more scalable. Pros The price was initially a major selling point. We chose Base, which did offer quite a bit and allowed integration with DropBox. The simplicity was great and easy to understand. Cons Ultimately, this couldn't meet our needs. We were not able to customize or integrate with a number of third-party-apps that are essential to our business, and we were met with resistance from customer service when attempting to upgrade. We also experienced quite a few issues with the integrations we could perform. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source VR Verified Reviewer Director Of Customer Care Retail Used the software for: 1-2 years ### "Finally something new and interesting from Zendesk" May 7, 2020 4.0 The overall experience with Zendesk sell has been really good, I would recommend it. Pros Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI. Cons This is a new offering for Zendesk and the onboarding process left a lot to be desired. I do believe this will improve over time. Review Source Tia W. Sales Director Computer Software Used the software for: 1-2 years ### "Great CRM " December 5, 2016 4.0 I use Base daily to keep track of my notes and clients. I can upload files and import my emails so everything is in one place. Every day I go through my daily tasks and update my deals. The tool is easy to use with a lot of options. Pros I really like to have everything in one place. All of my files, emails, tasks, contacts, notes, everything is all connected. Having it all in one place simplifies my life a lot. I also like that you can assign things to other people. Cons The mobile app is awful and rarely works. Review Source BB Brian B. Manager Primary/Secondary Education Used the software for: 2+ years ### "The Base CRM app is for the truly organized. " March 2, 2018 5.0 Base CRM is a customer relation mangement tool with a low price tag and high return. Check it out. Pros I bought this in the iTunes App store a few years ago and remember it was a really good app. The only issue is its for the truly organized. I realize that I was not the type of salesman for this app. This app is for a salesman who truly sets appointments and needs to care about and follow up with his/her leads. It has goals and everything imaginable. I was just a simple windshield replacement guy who came for a one stop close and moved on. I also attempted using this for my sales as a home security guy but it never stuck with me. The reality is this is for larger sales and more "qualified" and traditional salesmen and businessmen. Check it out. If it is right for you you will appreciate it 100%. All that I said will make sense when you actually see it. It was cheap enough to have no money wasted . Review Source gL gil L. President Hospitality Used the software for: I used a free trial ### "Trial Over, locked out of account, can't get access to my data: I trusted them with my company!" June 19, 2020 1.0 I am on day 3 of having no access to all my data. I can't get anyone to help me pay and regain access after my trial (I started trying to sign up with 1 1/2" days left in the trial. My sales associate has vanished, no one is answering the sales phone number, no one is responding to my emails or phone messages. I have spoken to support, they can't help. They told me they would ping sales and label it "urgent." I called a phone number I pulled off of google, and the man apologized and said he'd help, but I still have no access or responses hours later. Ironic that they are a customer service management software company and they can't effectively manage a customer... Unbelievable. I trusted them with the data of my company and now I don't have access to it... Pros It was easy to implement and customize and I hit the ground running Cons The emails lag in arriving, and generally are not user friendly, I can't figure out how to have more than one contact per deal, and some features I want are not included in the lower tier version unlike their main competitor. Reason for choosing Zendesk Sell Zendesk emailed me that they were giving away the software for a period of time due to Covid, which them on my radar. That said, they haven't offered to give it for free since then once the 2 week trial ends. Review Source RL Rick L. President Used the software for: 2+ years ### "Easy to use, full-featured CRM" June 10, 2017 5.0 Flexible, scalable, intuitive CRM. I like that it integrates with a variety of other services and is easy to use. It stores a lot of information on our clients and has different alerts to remind you of events and task. Pros I've been using Base now for the past four years. I've found it easy to use and intuitive. It integrates with several other systems. One feature I really appreciate is how it picks up and stores emails that are sent into a person's profile wether they are sent or received either internally or externally from Base. The ability to follow a sale through its different phases is also easy to use. The mobile app works interfaces icely with an iPhone and allows you to record Actions after the call. It is well organized, scalable and offers everything a small business needs in a CRM Cons I wish there was an easier way to add photos to your contacts. It can pick a photo up if you have some social media information, but I have found the process cumbersome. Review Source zL zach L. CEO Used the software for: 2+ years ### "Base is okay. I probably wouldn't recommend them." June 7, 2017 3.0 I get to track my leads. That is a big deal to me. Pros I like how I can keep track of my leads. I can turn them into whatever categories I choose and I can follow them through until they become clients. Cons I don't like the lack of integrations. When I want to integrate with other software Base is very lacking in that regard. Review Source SB Sabrina B. Owner Management Consulting Used the software for: 2+ years ### "Easy Set-up and Very Functional" December 27, 2017 5.0 Great CRM... Highly recommended!!! Pros This CRM was easy to set up and makes it easier to communicate with my team and keep them updated on the status of our clients. Cons I would like the data fields to be more customizable. I would also like to have multiple ways to search for a lead in the CRM. Review Source AD Adam D. Support Team Management Consulting Used the software for: 1-2 years ### "Fantastic CRM" August 26, 2016 4.5 Pros Base's Support Team is fantastic. They flew out members of their team to get us set up. They gave shirts and other swag, and were a delight to deal with. Online support is fantastic, and quick. Base itself is easy to use, and has a streamlined work Flow. There software is very user friendly and modern. You can get up and running in a matter of days. Reach out to them and find out if their software will fit your needs. Either way, I'm sure they will be warm and welcoming to your team. Cons We ultimately moved away from base because there was no way to create some key API integrations that we needed in our industry. I occasionally imported a doc that resulted in a few hundred duplicate users. They could be cleaned up quickly, but still inconvenient. :( Review Source VR Verified Reviewer Senior Manager, Demand Generation Computer Software Used the software for: 1-2 years ### "Base CRM is an awesome enterprise CRM and personal productivity tool" March 20, 2018 5.0 Pros Automatic email, call, and text tracking, great full-featured mobile app, powerful and super intuitive web interface. Cons Lack of out of the box integrations compared to less user-friendly tools like Salesforce or Zoho, additional products from Base (reach prospecting / apollo) that extend functionality only available to larger teams Review Source AM Alex M. Director of Client Experience Used the software for: 1-2 years ### "Great Sales Tool" February 13, 2019 5.0 Ultimately, we love it and would recommend to anyone. Pros We love the app and the ease of use. It has been great for tracking sales and tasks associated with closing deals. It's also been great for ensuring collaboration and keeping everyone in the loop. Cons When we do have technical issues (which is rare) it can sometimes take a full business day for support to respond. Not a huge deal because nothing is ever business-critical in nature, but it would be nice if they had a chat feature to live chat about quick questions. Review Source JR Jessica R. Operations Manager Construction Used the software for: Less than 6 months ### "Base Crm" February 2, 2017 5.0 The base is a great client tracking software. Offering high-level reporting, whole team call, and email monitoring, and a very good integrated mobile app Base gets the job done for keeping track of your internal communications. Pros The mobile app syncs with each team member's phone and creates activity reports for each client. At any given moment you can check to monitor all communications, email, and calls sent to each client by your team. The activity stream allows the admin to monitor all communications for each team member in one place and creates a log to archive client interaction historically. Cons Base CRM works with a 3rd party quoting software integration. Which can be confusing during the transition with your team. The third party does offer email tracking to see if the clients are opening the emails and the actual proposal allows clients to choose from a selection of optional items that auto calculates into the final total as they decide which work to complete out of a list. Review Source KK Kelli K. office manager Construction Used the software for: 2+ years ### "Doesn't do what we need it to do" January 20, 2022 3.0 Pros Easy to set up customer database that can store related documents and images Cons No calendar sharing between team members makes this product an expensive rolodex. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: I used a free trial ### "Good but pricey" August 21, 2021 5.0 Pros Zendesk tools including Sell offer exactly what they promise. Cons The only issue was the high price point. 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