# Zendesk Sell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zendesk Sell the right Inside Sales solution for you? Explore 160 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199865/Zendesk-Sell/reviews --- Zendesk Sell 4.3 (160) [View alternatives](https://www.capterra.com/p/199865/Zendesk-Sell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zendesk Sell Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews Bo K Customer Service AmbassadorBanking, 10,001+ employeesUsed the software for: More than 2 years. “Uses a data mining terminology, gives you the forecast, and the great feature is you can see changes by adding or removing a number or some group of customers.“ October 4, 2024 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “There are also a few small things in the UI that feel a bit basic, especially when you’re handling more complex pipelines.“ April 24, 2026 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “Also, the mobile app is actually usable, which helps when you’re not at your desk.“ April 24, 2026 Stanko T VP Product DevelopmentInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Long term usage is impossible due to serious bugs and inability or unwillingness of their team to solve it.“ September 18, 2024 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “We’ve been able to keep our pipeline organized and improve visibility across the team.“ April 24, 2026 Stanko T VP Product DevelopmentInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Reporting serious bugs to a rudimentary bot is never a good way forward.“ September 18, 2024 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “I like how simple and clean the interface is compared to some other CRMs we’ve tried.“ April 24, 2026 RG Rissa G Sr. Dir. of Marketing and CommunicationsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “After over 6 months of the team not being able to connect their emails so the rest of the team could see conversations with members, we called it quits.“ April 4, 2024 ## Showing most helpful reviews Showing 1-25 of 160 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jared H. Founder and CEO Computer Software Used the software for: 6-12 months ### "Solid SMB/SME CRM. Reports are lacking but otherwise great UX" May 17, 2017 4.0 Pros \- Direct mail integration (no bcc required) saves everyone a world of hassle - Very easy to create customized lists of deals - Mobile app is very, very good - Easy to customize deal page with relevant info including "smart links" to 3d party sites - Decent UI and easy to understand - Integrated Dialer would be great if we weren't already using Dialpad - Quick onboarding, decent SFDC import - Zapier integration Cons \- Reporting is completely inadequate: - No good way to report on lead sources - No way to report on leads by assignee - No way to create new reports if the pre-made ones don't do enough for you - The UI is surprisingly slow. Like, a-full-second-for-a-simple-lookup slow. This is not a complete dealbreaker, but is pretty irritating - Associating contacts to deals doesn't associate your comms w/them to the same deal, so if you have a lot of back and forth with someone about a deal, but forgot to add them to that deal in Base, you won't see the communication on the page for that deal. - Review Source Razvan P. Customer service Computer Software Used the software for: Less than 6 months ### "Very good product" May 16, 2022 5.0 I’used this software daily at my work, and it makes my job easier. Pros I like that is very easy to use and straight to the point. Cons I really like this software is easy to work with. There is nothing in my mind that I like less about it. Review Source GF Gabriel F. Sales Analyst Facilities Services Used the software for: 6-12 months ### "Does not support SaaS business model. Very overpriced in comparison to other options in the market" October 5, 2020 2.0 Zendesk is good for companies that sell products and don't need advanced reporting capabilities. For other businesses, it is not a good option. The system is ok despite its limitations, but the price should be halved for it to be worth it. Pros The system is intuitive and it is fairly easy to customize and set up. Available reports are very customizable and easy to use. Cons System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features. Despite excelling at the available reports the system offers, it does not allow you to access other key reports to the business without upgrading to the most expensive option (199$), leaving key business metrics to be manually calculated unless you pay 200 bucks per user. Review Source Jacob S. Owner - Co-Founder Events Services Used the software for: 6-12 months ### "Former User, Would use again" October 30, 2018 5.0 I think I well described it above but it was always positive. I loved connectivity through different regions with closers and it truly made scheduling easier. Pros We used base software when setting leads for Solar appointments. There was a really nice connectivity between me and the closers when I was using base. I love the idea that I can put notes on homes and have connectivity that I normally would not have had when we were using the paper method we used to use. I can slip appointments in between already scheduled appointments, just a solid product overall. Cons In relation to sales rabbit and other sales softwares, I loved the ability to see homes more clearly, I thought that was one thing I didn't have as much with base, it was still better in other ways though that outweighed the pros that sales rabbit brought. I would take this still over any other sales appointment software and calendaring out there. Review Source Anthony Z. Realtor Real Estate Used the software for: 1-2 years ### "Great Tool for Keeping All Your Clients Together" May 1, 2017 4.0 Pros Really comprehensive. I found myself adding things to client profiles, interactions, and deals just to fill in and use all the features! Really fantastic for keeping everything related to a client and their deals organized. Cons Some things are too specific and didn't fit perfectly with my work flow or type of business. The Client Space, while a fantastic idea, needs work. It's a bit user unfriendly on the client side. Also, it's pretty ugly which is a shame since the rest of Base looks so good. Review Source Brenden S. Marketing Manager Computer Software Used the software for: 2+ years ### "Zendesk purchased Base CRM and let it die" May 14, 2020 2.0 We were a long time Base CRM user, but since Zendesk purchased the platform it seems as if they have stripped down the development and support resources. I had questions about the platform, and could not get any response from their support team after months, I tried their sales team and still took weeks to get a response to my inbound lead. What a shame. Pros Easy to use You could get a good understanding of all the interactions with a customer from one screen. Cons Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations Review Source Brandon G. Founder Computer Software Used the software for: 1-2 years ### "Great CRM, a ton of functionality and the user experience is quite seamless." April 16, 2018 5.0 Great team collaboration and communication. Pros The user experience is quite seamless, also easy for new users to understand the platform with ease. Cons The pricing structure was disappointing, and not realistic for a lot of agencies that have a larger team. Review Source Cole G. Director Of Strategic Partnerships & Key Accounts Business Supplies and Equipment Used the software for: 6-12 months ### "One of the best CRM's around" February 12, 2019 5.0 We didn't want our entry level sales reps to have access to the information for CEO's and other C-level contacts. Our old CRM didn't let us assign access. Only what people could change within a contact. Pros We needed to find a CRM that would allow us to assign access at different levels. Other CRM's had fallen short for this. Cons It's a little more expensive than I like if you want to use all the features. Review Source Jonathan S. Product Manager Automotive Used the software for: 2+ years ### "Base is a solid foundation" August 23, 2018 5.0 Great product. Simply CRM for any small and large company. Pros I love Base and have used them for years! They have a very solid web and mobile application that does exactly what you need it to do, track sales! Its super easy and one that I was drawn to early in my sales career because it was so easy to get started. Cons I would love the ability to test more of their newer apps on a trial basis. Right now it is invite only. Review Source 'Rowdie' Mitch G. VP of Business Development / Co-Owner Used the software for: Less than 6 months ### "Really great CRM, more than I needed and more pricy than I was looking for." April 3, 2018 5.0 Simple CRM, really nice app. Enjoyed using it while I did, just found a less cost solution that did what I needed. Pros I really liked the contact management and deals management. The reporting was amazing and it was very customizable. The integrated voice option was very nice too. UX design was great too. Cons I wasn't in love with switching between screens all day long. It also did have a learning curve and my employees didn't like it. Lastly, it was more money than I was looking to spend per seat. Review Source ZW Zach W. Owner Entertainment Used the software for: 2+ years ### "Base is the CRM I decided to commit to using, and overall, I'm very happy with it." June 13, 2017 5.0 Base has helped motivate me. It makes making calls fun because you can see your goals and your progress toward them. Base keeps me on top of what's important. For example, I called a business to see if they were interested in my services. I was told they were interested but to call back when they planned their event in a year! It's easy to set the task to call the lead back in a year, and even better is that the phone call was recorded. I can listen back and when I follow up, know exactly what's going on. Base has also given me a clearer picture of which sources of leads are best so I'm able to focus on them first. I could go on and on about the benefits of using Base. It's a huge part of my business. Pros The best thing about Base is that it works. I tried free trial versions of a couple of other CRMs and my first big test was importing data and mapping it. The very first time I tried this with Base, it worked without a hitch. The other CRMs I tried hit some kind of a snag. I'm sure I could have contacted support or messed with them and gotten then to work, but what's the point when Base worked right the first time? On a side note, it's been my experience with almost all software that you get what you pay for. Base isn't cheap, but I also never have a problem with it. Again, you could find a cheap or even free CRM and make it work, but at what cost? Time? Aggravation? The second reason I chose Base is because voip is integrated without having to figure out some third party way of making calls, tracking the data, and recording them. With Base, you have everything you could want in terms of a sales CRM. Lastly, the reports are awesome. They give you any kind of info you could want. Cons In my list of pros, I mentioned that everything you could want in a sales CRM is built into Base. However, on the marketing side, it leaves a lot to be desired. I'm a one-man operation so I'm doing all of the sales and marketing myself. My solution was to get the minimal ActiveCampaign account they offer and use it for my automation and marketing needs. Base and ActiveCampaign can work together using Zapier. If you choose a higher level ActiveCampaign account, it does include a CRM with lead scoring and pipeline tracking. However, it's Mickey Mouse stuff compared to what Base can do For example, Base's AI will actually tell you when a deal is in trouble based on the language contained within emails. It works amazingly well so you'll know right away if a potential deal needs your attention. Another problem with Base is that they haven't improved it much. There are little things they should be able to fix right away, like having a field for a lead's phone extension. That's right, if you have a number and an extension, there's no place to enter the extension! The knowledge base is very limited but support is decent. You'll be writing them a lot, not with technical issues, but with questions about functionality. There's no community to speak of to after you sign up for Base, you feel like you're the only one using it. Review Source VR Verified Reviewer Sales Strategy and Operations E-Learning Used the software for: I used a free trial ### "Clean, in a good suite -- but not clear" December 7, 2022 3.0 Beautiful interface, but very difficult to operate.Difficult to find things at least at first sight. My usage is Pipedrive, Hubspot and Sales Force. Here it is difficult to make it flow. But it might be my little experience in this specific tool. Pros Clean interface.It is within a super strong suite, remember me Netsuite in the 2010, getting super strong in sales and customer support, as Sales Force in the early days. Good potential. Cons Really not intuitive.Great difficulty in the beginning to understand how to create a company, contact or a deal. It seems that things are hidden. Reason for choosing Zendesk Sell Didn't chose. It was an evaluation. Review Source AS Angelique S. Independent Sales Representative Legal Services Used the software for: 1-2 years ### "Zendesk Sell: Mobility and Integration Solution!" November 6, 2019 5.0 Zendesk Sell was well rounded and flexible to cater to our needs. It has various features that we are able to utilize, and smoothen up the sales process, such as customization of sales deals, automation of tasks and roles, forecasting sales, deal customization, even the organization of smart lists, and yeilding reports. Pros As an independent sales representative for Medical Justice, we aimed to be both mobile and flexible for our clients. The company has then decided to dive into an all new CRM software that brings forth mobility and integration that would allow adoption and improvement from the representatives; this is how Zendesk Sell came into the picture. Zendesk Sell happen to offer and provide every detail the company needed for a CRM. It was perfect! It was our solution! Cons So far, it's has been helpful and we love the fact of how flexible it was to cater to our needs, therefore, there is nothing to dislike, nor cons that we could think of. Review Source MG Maud G. Digital Marketing & Communications Manager Financial Services Used the software for: 2+ years ### "Happy customers happy businesses." November 13, 2022 5.0 Pros Easy to use. Reasonably priced compared to its competitors. The easiest way to increase sales. We are very honored by the positive feedback of our customers. This product has become the source of our happy customers. Cons There is nothing I really dislike. I would recommend it to anyone to give this product a chance and see the increase in sales. Review Source C Chi Used the software for: ### "Intuitive, User Friendly GUI and Great Service Personnel" March 6, 2014 4.0 I felt one of the reviews was unfair and unhelpful. I hope this will help people in their decision making. To keep the review in context, I am part of a smaller business in financial services, where client numbers aren't in the multitudes. First off, I want to say that their customer contact personnel and support team are absolute stars. Very polite and attentive, they called me up within 2 minutes of finishing the tutorial to see if I had any questions. Second, they had a walk through tutorial! Unlike Insightly or 3 of the other CRM's I tested, Base did not just leave you to test it out on your own. They populated the account with a dummy setup to more thoroughly demonstrate its uses. On completion of the tutorial, they reset the account and let me tinker myself. The interface and functionality of Base is highly intuitive. After the initial walk through, I was able to determine how to create, edit and manage all the fields, filters, contact statuses, pipeline stages, etc. Finally it has connectivity with Office 365 and allows for email syncing... (however this has not been functioning fully for me) Now some issues I ran into, the syncing of my emails to base is a bit dicey. We use office 365 and Base can connect to it to sync emails. However, my emails aren't being received in base correctly. I can send mails, individually or in mass, via Base, but my mails don't automatically sync upon receiving at all. I have to use the Base plugin on Outlook to send the appropriate mails manually. While this is inconvenient, the staff have been very helpful and are working on it. Hopefully there is a resolution to this inconvenience. Pros \- Intuitive, User Friendly and generally refreshing to work with - Great tutorials and educational content via their blog - Support staff are attentive and helpful - Offers office 365 email connectivity (BIG +++) Cons \- Email Syncing is not working as intended (however this could be an isolated issue due to something on my end - currently troubleshooting) Review Source VR Verified Reviewer Sales & Product Computer Software Used the software for: 6-12 months ### "Good CRM" May 13, 2021 5.0 Good overall experience, nice tool that does what is needed Pros A straightforward, simple tool that allows good lead and deal management. Not many integrations but you can do a lot with custom API Cons Leads and contacts are separate which can create duplicate issues. Email sequences can be improved. Review Source VR Verified Reviewer Digital Account Executive Used the software for: 6-12 months ### "Easy, convenient, effective " December 5, 2017 5.0 Information all in one. Easy access to notes. Email synced to notification for appts or follow ups. Pros All the information for a client is stored into one. You can see if an email was sent outside of Base or if an email that was sent from Base was opened and if so, how many times. Cons It does sometimes shut down and if so it does for hours. Believe they may have fixed the glitch though as it has not happened in some time Review Source MD Mandi D. Owner Construction Used the software for: 2+ years ### "Easiest CRM for on-the-go use" October 5, 2017 5.0 Pros great mobile app. ability to see the number of times a client has viewed an email! Easy to use deals/opportunities function. Love that it automatically logs calls/emails to the relevant contact. Cons I wish it had better integrations with other softwares. It has several that it integrates with, but the integrations are minimal at best and completely non-functional at worst. Better integration with accounting and digital marketing softwares would be nice for me and might be critical for other industries Review Source GO Gabriel O. E-Banking Channels Banking Used the software for: Less than 6 months ### "Good in managing sales" November 22, 2023 5.0 Pros The software is good in managing sales, I like the report making which you can use to create a report that can be exported for offline reading and analyzing of sales data Cons The tool is bought independently which makes the software to be expensive to use for smaller businesses Review Source MS Margaret S. HR Manager Used the software for: 1-2 years ### "BASE" September 7, 2017 5.0 Pros It's easy to use. You can sync on mobile devices and desktop computer. It's great for groups and team work. Base works very well on a mobile phone, in my case an iPhone. It's very easy to navigate between the dashboard, to the leads, contacts deals tasks calendars and reports. you can even enter your email setting to save every email in the system regardless of where you send it from. Even when emailing from your computer software like Outlook or Mail, Base will grab this email and include it in your Base database. Cons Google apps sync is really bad, users all over the world complain about the very poor solution it Review Source NP Nicole P. Project Coordinator Computer Software Used the software for: 2+ years ### "Sales Pipeline motivates our sales team" February 13, 2018 3.0 Pros Base CRM helps managing our team with deals within the Pipelines. It always motivates the team when they say the prospects moving within the Pipeline in the right direction. Its a helpful CRM for sales people and help them define their activities. Cons the mobile view need more attention to improve the activities management. The reporting of visual elements can be improved as well. Review Source VR Verified Reviewer ICT Management Trainee Telecommunications Used the software for: 6-12 months ### "A simple sale automation software" December 14, 2019 4.0 Zendesk sell has vastly improved the productivity of our sales team who concentrate more on making deals rather than writing reports Pros Its a very simple to use sale automation software which allows our sales team to easily access the sales data and easily analyze it. Sell creates wonderful sale reports. Cons The glowing response by our sales team makes it hard to dislike the software. however, new users find it tiresome to upload and download contacts in CSV format Review Source AE Atusiimire E. Manager Consumer Banking Banking Used the software for: Less than 6 months ### "creating sales report is easy" November 16, 2023 5.0 Pros The software is so easy in creating sales reports from the sales Cons the pricing of this software is so expensive to use for smaller businesses Review Source TR Trinity R. Sales Manager Utilities Used the software for: 1-2 years ### "Good for product based sales, but not so much for services" July 6, 2016 3.0 Pros It has a user-friendly interface with a good number of tutorials and webinars to help you learn the ins and outs of Base. Cons It is still growing to meet the needs of clients that have very specific needs with more customization. It also isn't designed for a service that has recurring monthly payments and service offerings. For example, Base itself has three paid levels. To organize a pipeline for those sales, you would either have to recreate a deal every month, or leave them in the pipeline forever. Neither of those is a great option, and the reporting features are rather useless when the latter option (which we do) is used. Since they never truly "close," since they are recurring, and even a lower level service commitment is still a revenue generator for us, the reports cannot give helpful information. Review Source WO Will O. CEO Management Consulting Used the software for: 1-2 years ### "I implemented and used Base" September 26, 2018 4.0 Very pleased with Base. Good software and good people supporting it. Pros It has robust capability and is rather easy to learn how to use. Even with minimal time invested in training you can get a lot of use from the tool. Cons There are some navigational thing that are not intuitive to use. They work but you have to learn how to move around the way that they designed it. 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