# Page 3 | Zendesk Sell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zendesk Sell the right Inside Sales solution for you? Explore 160 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199865/Zendesk-Sell/reviews --- Zendesk Sell 4.3 (160) [View alternatives](https://www.capterra.com/p/199865/Zendesk-Sell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Zendesk Sell ## Showing most helpful reviews Showing 51-75 of 160 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Holonou D. Gestion de clientèle Accounting Used the software for: 1-2 years ### "Support de vente " July 20, 2023 5.0 Pros La visibilité totale des pipelines de vente Accès facile aux appels Cons La manipulation et maîtriseLa version gratuite limité Review Source BB Brian B. Manager Primary/Secondary Education Used the software for: 2+ years ### "The Base CRM app is for the truly organized. " March 2, 2018 5.0 Base CRM is a customer relation mangement tool with a low price tag and high return. Check it out. Pros I bought this in the iTunes App store a few years ago and remember it was a really good app. The only issue is its for the truly organized. I realize that I was not the type of salesman for this app. This app is for a salesman who truly sets appointments and needs to care about and follow up with his/her leads. It has goals and everything imaginable. I was just a simple windshield replacement guy who came for a one stop close and moved on. I also attempted using this for my sales as a home security guy but it never stuck with me. The reality is this is for larger sales and more "qualified" and traditional salesmen and businessmen. Check it out. If it is right for you you will appreciate it 100%. All that I said will make sense when you actually see it. It was cheap enough to have no money wasted . Review Source EL Erik L. Business owner Online Media Used the software for: 2+ years ### "Long time user" January 15, 2020 2.0 In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all the extra functions become more expensive and there are better systems to use. Pros It's easy to store clients and manage your deals. Cons It's not very well integrated and we found a better system to use. Sinds 2013 we had a subscription and this was still active till April. When I wanted to delete my account on time, my complete account was deleted right away and that's it. No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for. This is how they treat customers who want to try something different after being a customer for 7 years . Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing Zendesk Sell I didn't Review Source JG Jimmy G. Fondateur, directeur général Publishing Used the software for: 6-12 months ### "Very useful app !" September 12, 2016 4.0 For our micro-enterprise, we consider this App as an employee who helps us to coordinate customer records. Since we are working with Base, we lose fewer customers and time to acquisition. With Google Chrome plugIn, when we are working with LinkedIn, with a single click, add a contact to lead to our database in Base CRM. This prevents us from doing it manually as before. Pros Time saving for lead management. Followed best customer records. Android, calls are automatically tracked and recorded in base with an option to add a note of the conversation in order to remember it and therefore continue the discussion more effectively to the next call or email. Cons Creating quotes directly into Base and easily exportable to Xero has to be improved because it is a useful but incomplete integration to be really effective. Management contact book between Base CRM and Xero needs also improvement. Review Source gL gil L. President Hospitality Used the software for: I used a free trial ### "Trial Over, locked out of account, can't get access to my data: I trusted them with my company!" June 19, 2020 1.0 I am on day 3 of having no access to all my data. I can't get anyone to help me pay and regain access after my trial (I started trying to sign up with 1 1/2" days left in the trial. My sales associate has vanished, no one is answering the sales phone number, no one is responding to my emails or phone messages. I have spoken to support, they can't help. They told me they would ping sales and label it "urgent." I called a phone number I pulled off of google, and the man apologized and said he'd help, but I still have no access or responses hours later. Ironic that they are a customer service management software company and they can't effectively manage a customer... Unbelievable. I trusted them with the data of my company and now I don't have access to it... Pros It was easy to implement and customize and I hit the ground running Cons The emails lag in arriving, and generally are not user friendly, I can't figure out how to have more than one contact per deal, and some features I want are not included in the lower tier version unlike their main competitor. Reason for choosing Zendesk Sell Zendesk emailed me that they were giving away the software for a period of time due to Covid, which them on my radar. That said, they haven't offered to give it for free since then once the 2 week trial ends. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Excellent CRM" November 22, 2017 5.0 Pros This product was the 4th CRM our company tried before we found the customization we were looking for. This program currently manages customer contacts and all job information for 7 different construction supply companies under our umbrella. We couldn't be happier! Cons They will customize A LOT...However, some things they just aren't willing to change. I understand, but it can be a little disappointing. Review Source MV Marlene V. Operation Design Used the software for: 6-12 months ### "Good CRM That Integrate with CRM" March 18, 2020 4.0 Pros Been using it since it came out as a beta months ago, It integrates very easily with Zendesk support ticketing and has all features as any other CRM. You can easily integrate with Pandadoc and send agreements. You can send texts, emails and calls from the CRM very easily and track agents productivity. Cons At first it didnt have all the features i needed and support when it was a beta but they fixed all that with time. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot was very expensive and gave us some problems that couldn't be fixed with agreements. Review Source RL Rick L. President Used the software for: 2+ years ### "Easy to use, full-featured CRM" June 10, 2017 5.0 Flexible, scalable, intuitive CRM. I like that it integrates with a variety of other services and is easy to use. It stores a lot of information on our clients and has different alerts to remind you of events and task. Pros I've been using Base now for the past four years. I've found it easy to use and intuitive. It integrates with several other systems. One feature I really appreciate is how it picks up and stores emails that are sent into a person's profile wether they are sent or received either internally or externally from Base. The ability to follow a sale through its different phases is also easy to use. The mobile app works interfaces icely with an iPhone and allows you to record Actions after the call. It is well organized, scalable and offers everything a small business needs in a CRM Cons I wish there was an easier way to add photos to your contacts. It can pick a photo up if you have some social media information, but I have found the process cumbersome. Review Source TW Tyrone W. Adjunct Professor Higher Education Used the software for: 2+ years ### "Great modern day CRM" April 7, 2018 4.0 Pros Unlike Salesforce, Base CRM was created in the cloud. It is a great sales and client communication tool. The best feature is the mobile app for Android that integrates with your text messaging. Cons Base CRM is a bit more pricey than its competitors. Additionally, you have to pay for each employee that uses it as compared to paying for a group of individuals to have access. Review Source AS Adam S. DealerSite Consultant Marketing and Advertising Used the software for: 2+ years ### "Zendesk keeps us organized" April 14, 2021 4.0 Zendesk has allowed us to keep track of who is doing what on the team, so that we can avoid double booking or stepping on toes. Pros Zendesk Sell is easy to use, pushes notifications where needed, and is great for small teams. Cons There can be frustrating roadblocks, such as when there are similar names or the CRM gets confused, however this can usually be smoothed out fairly quickly. Review Source zL zach L. CEO Used the software for: 2+ years ### "Base is okay. I probably wouldn't recommend them." June 7, 2017 3.0 I get to track my leads. That is a big deal to me. Pros I like how I can keep track of my leads. I can turn them into whatever categories I choose and I can follow them through until they become clients. Cons I don't like the lack of integrations. When I want to integrate with other software Base is very lacking in that regard. Review Source SW Susan W. owner Wholesale Used the software for: 2+ years ### "improving now that it is merged with zendesk" January 18, 2019 4.0 in the past it was a love hate relationship. Now that they are merged with Zendesk it is getting much more positive. Pros cost effective way to do customer management Cons features difficult to use or we don't even know they exist without a lot of digging. Changes are never announced in a way where we know what new features are launching Review Source SB Sabrina B. Owner Management Consulting Used the software for: 2+ years ### "Easy Set-up and Very Functional" December 27, 2017 5.0 Great CRM... Highly recommended!!! Pros This CRM was easy to set up and makes it easier to communicate with my team and keep them updated on the status of our clients. Cons I would like the data fields to be more customizable. I would also like to have multiple ways to search for a lead in the CRM. Review Source JL Joe L. CEO Oil & Energy Used the software for: 2+ years ### "Very bad customer support" January 10, 2020 2.0 Terrible. When it was BASE CRM the customer service was flawless now since zendesk took over there is little to no support. We dont even have a number to call. Pros its easy to use but lacks common functionality Cons lack commonly functionalities other CRMs have Poor reporting and extremely expensive for the poor reporting Review Source AD Adam D. Support Team Management Consulting Used the software for: 1-2 years ### "Fantastic CRM" August 26, 2016 4.5 Pros Base's Support Team is fantastic. They flew out members of their team to get us set up. They gave shirts and other swag, and were a delight to deal with. Online support is fantastic, and quick. Base itself is easy to use, and has a streamlined work Flow. There software is very user friendly and modern. You can get up and running in a matter of days. Reach out to them and find out if their software will fit your needs. Either way, I'm sure they will be warm and welcoming to your team. Cons We ultimately moved away from base because there was no way to create some key API integrations that we needed in our industry. I occasionally imported a doc that resulted in a few hundred duplicate users. They could be cleaned up quickly, but still inconvenient. :( Review Source MR Mary R. Director of Sales Construction Used the software for: 6-12 months ### "BASE CRM: Love it!" November 25, 2015 5.0 Pros BASE is clean and simple, yet powerfully effective as a CRM. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. It allows you to tailor your database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited / private, or made public for the entire team to access. I feel like it's hip and cutting edge product; not at all stuffy. Cons The one complaint I have is when you do talk to a team member over the phone, there's a lot of background noise in their office. I also wish some of the commonly-used fields would transfer to new Contacts, like Phone Number and Industry so that those don't have to be retyped with new contact entry. Review Source ME Manuel E. Tecnic Hospital & Health Care Used the software for: I used a free trial ### "Buena" December 25, 2022 5.0 Buena opcion resuelve problemas y ayuda en marketing con buenos detalles e informes Pros Su gran capacidad de gestion de datos y correos Cons Algunas opciones no quedan claras del todo Review Source VR Verified Reviewer Senior Manager, Demand Generation Computer Software Used the software for: 1-2 years ### "Base CRM is an awesome enterprise CRM and personal productivity tool" March 20, 2018 5.0 Pros Automatic email, call, and text tracking, great full-featured mobile app, powerful and super intuitive web interface. Cons Lack of out of the box integrations compared to less user-friendly tools like Salesforce or Zoho, additional products from Base (reach prospecting / apollo) that extend functionality only available to larger teams Review Source VR Verified Reviewer Sales and Account Development Rep Marketing and Advertising Used the software for: 1-2 years ### "Great CRM" May 24, 2016 5.0 At my company we use Base CRM to keep track of notes, schedule appointments, create tasks, keep track of deals and more. It's very easy to use. We work with hundreds of media stations. Base helps us keep track of what each station is doing. Pros I really like the email integration. It's nice to see email threads in the notes. Cons I wish the mobile app was as easy to use as the desktop. Review Source AM Alex M. Director of Client Experience Used the software for: 1-2 years ### "Great Sales Tool" February 13, 2019 5.0 Ultimately, we love it and would recommend to anyone. Pros We love the app and the ease of use. It has been great for tracking sales and tasks associated with closing deals. It's also been great for ensuring collaboration and keeping everyone in the loop. Cons When we do have technical issues (which is rare) it can sometimes take a full business day for support to respond. Not a huge deal because nothing is ever business-critical in nature, but it would be nice if they had a chat feature to live chat about quick questions. Review Source HS Harry S. Manager, Business Development Management Consulting Used the software for: 6-12 months ### "Goof value, great service" December 19, 2017 4.0 Overall good product, with some small drawbacks. Pros The best aspect of this product is its flexibility and cross functional uses. I am able to manage from a sales operations standpoint and all of the reps are able to track and log from their mobile devices. The ability to customize the funnel stages is also critical to the way my company uses Base and makes our entire sales team far more efficient. Cons There are some drawbacks in the analytics side of Base CRM. I do not always have the ability to procure the reports that I need and must accomplish them in the excel outputs. It is a manual process but only for the folks doing a deeper dive into the analysis. Review Source JR Jessica R. Operations Manager Construction Used the software for: Less than 6 months ### "Base Crm" February 2, 2017 5.0 The base is a great client tracking software. Offering high-level reporting, whole team call, and email monitoring, and a very good integrated mobile app Base gets the job done for keeping track of your internal communications. Pros The mobile app syncs with each team member's phone and creates activity reports for each client. At any given moment you can check to monitor all communications, email, and calls sent to each client by your team. The activity stream allows the admin to monitor all communications for each team member in one place and creates a log to archive client interaction historically. Cons Base CRM works with a 3rd party quoting software integration. Which can be confusing during the transition with your team. The third party does offer email tracking to see if the clients are opening the emails and the actual proposal allows clients to choose from a selection of optional items that auto calculates into the final total as they decide which work to complete out of a list. Review Source JM Justin M. Account Manager Computer Software Used the software for: 6-12 months ### "Everything I have ever wanted in A CRM" September 7, 2016 4.5 Pros Base is great for small companies that want to get started with a CRM that has fantastic user support, easy information entry, and fantastic smart lists. If you are a company that has between 100 to about 2000 clients, you will love Base and their team. It's powerful, and can be taught in a day and shows users value from day one. Cons Let's face it, you are town between using Base or Salesforce, and so were were. While base is cost effective in the beginning, we spent hundreds of engineering hours trying to migrate to Salesforce eventually, resulting in a negative savings. While I love Base for it's simplicity, if you know you will one day move, move to Salesforce today. Maybe one day Base will offer the amount of features and integrations that Salesforce has, but not today. Review Source Bartosz P. Fotograf Used the software for: Less than 6 months ### "Good CRM for small comapnies" July 31, 2018 5.0 Pros I've used this CRM for my own company, which is one-man business. It was useful in managing all my clients contacts, deals etc. The mobile version is nicely done so nothing was annoying at all. Cons Actually I haven't used this in a big group so don't really know how it will be working with big amount of data. Didn't find anything wrong so far. Review Source Hans B. Used the software for: 1-2 years ### "Easy CRM" April 11, 2016 5.0 Base is great for organizing your sales contacts and related notes/channels. Easy to use and effective, this app is key to staying on top of a long list of contacts at various stages of the sales process. Pros Easy to use and navigate Cons Could allow easier integration for photos Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.