# Page 4 | Zendesk Sell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Zendesk Sell the right Inside Sales solution for you? Explore 160 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199865/Zendesk-Sell/reviews --- Zendesk Sell 4.3 (160) [View alternatives](https://www.capterra.com/p/199865/Zendesk-Sell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Zendesk Sell ## Showing most helpful reviews Showing 76-100 of 160 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KK Kelli K. office manager Construction Used the software for: 2+ years ### "Doesn't do what we need it to do" January 20, 2022 3.0 Pros Easy to set up customer database that can store related documents and images Cons No calendar sharing between team members makes this product an expensive rolodex. Review Source DS Desirae S. Data Quality Professional Farming Used the software for: Less than 6 months ### "Base CRM" April 19, 2017 4.0 Overall this is a decent CRM for a young company. However, as with any CRM, you need to sit down and do your homework. Look at where your business is now and where you want it to be in a few years. Will you outgrow this app quickly or will it serve your needs well over the long term. If you feel you may outgrow the app in short order, you may want to consider jumping right over to Salesforce rather than try to migrate your data. If you feel this app will serve your company and users well over several years, it is a solid option. Pros What I liked best about this app is that it is fully integratable with other systems, and has great native mobile apps. Cons What I liked least about this product was the ease of use, there is a bit of a learning curve. Also, the setup costs are a bit high. Review Source Per E. Management Consulting Used the software for: ### "Super for mobility" April 16, 2015 4.0 Base CRM has the best mobile apps seamless integrations with phonecalls, emails. Best feautures are Contactclipper, Outlook plugin, gmail support and superb integrations with other webbased apps. like Zapier, mailchimp and so on. Premium plans with full data reports give salesmanagers totalt controll of salesteams. Why not 5 stars? It´s not a full SocialCRM, and currently not supporting multiple pipelines (coming feature though) Pros Mobile Apps Phone integration Contactclipper Outlook plugin Reports Cons Lacks Social integrations Projects or campains Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: I used a free trial ### "Good but pricey" August 21, 2021 5.0 Pros Zendesk tools including Sell offer exactly what they promise. Cons The only issue was the high price point. Review Source CD Calvn D. President Computer & Network Security Used the software for: 6-12 months ### "I am glad i found base" May 25, 2017 5.0 Full featured CRM for a fraction of the cost Pros I found base to be extremely easy to use. It had all the essential features of a SALES focused CRM. We do a lot of direct mail marketing so it was important that we had a system that allowed us to easily maintain various contact list and tag them appropriately Cons Although it is a Sales focused CRM i would at least like to see the ability to group leads or contacts into campaigns in the future. Right now we accomplishing this by simply adding tags. Review Source Tapiwa S. Used the software for: Less than 6 months ### "Team collaboration" August 29, 2016 5.0 From a team leadership perspective, Base CRM's ability to collaboration and seamlessly integrate in various aspects of a sales team are truly outstanding. It certainly has the ability to amplify your market influence if fully implemented with it real time data. Pros Base have keep it simple! Review Source AW Amanda W. BDM Used the software for: 6-12 months ### "Ease of use and clean interface " December 14, 2017 4.0 Pros I found the system to be really easy to use and integrated well with other software programs. The interface was also clean which I think improved navigation. Cons When my team ran into a problem with the software, customer service wasn't the easiest to get a hold of. Review Source PD Patrick D. Information Technology and Services Used the software for: 1-2 years ### "#1 sales CRM hands down !" December 24, 2015 5.0 As a Professional Business Technology Consultant for over 15 years, I've created, integrated and supported CRM Apps in verticals including but not limited to: Legal, Real Estate and Renewable Energy projects. Throughout my professional tenure I've not only written code but have had the experience of collaborating with EVERY SINGLE professional CRM applications on the market. My conclusion, Base CRM is THE answer to streamlining your sales & marketing processes and cycle. Pros SIMPLICITY SELLS! This is the genius behind Base CRM. Cons None that I've ever experienced in 3-4 years. Review Source JASON D. appointment setter Utilities Used the software for: Less than 6 months ### "A product that makes tracking sales data simple" February 24, 2019 5.0 Pros The GPS tracking saves a lot of time by autofilling the addresses for house on my route. Cons The GPS sometimes autofilling the wrong Data when in a new development Review Source DM Doug M. President Management Consulting Used the software for: 6-12 months ### "My favorite CRM" July 12, 2018 5.0 Pros Base has taken away all the manual entry that sales reps complain about. The mobile app is excellent and allows the sales reps to instantly update their activity, accounts, and pipeline. Cons They should continue to look at integrating their system into more software programs that will add value to a sales reps and business capabilities, while keeping Base a very sales a focused program. Review Source Rueben S. Partner Manager Information Technology and Services Used the software for: 6-12 months ### "Great UX design" June 18, 2015 4.0 I picked Base for two reasons: a) it looked and felt nice b) it handled VoIP calls very well Pros VoIP calling is fantastic with great reports. Cons It doesn't sync social very well The in app email system could be better Review Source ED Eric D. Account Manager Construction Used the software for: ### "Fantastic and easy to use" February 28, 2017 5.0 I have done a lot of research and used a lot of CRM. Base far exceeds the expectations I had for it. It is extremely customizable to fit your specific needs. The interface is very user friendly and puts all of the information you want to see in one place. The customer service is fantastic. The cost is a little more expensive than some of the other CRMs. But I am a firm believer in "You Get What You Pay For." With Base you get that an more. I would recommend this to anyone looking for a quality CRM. Pros Easy to use, Fully Integratable with other systems through their open API. Everything you need is in one place. Cons Set up costs are a little high. Review Source RE Rupert E. Telecommunications Used the software for: 1-2 years ### "Decent CRM system for small businesses with mobile app support." June 30, 2015 4.5 Pros Base CRM have a decent entry level (price and proposition) point that allows most small businesses get started with CRM. The fact that it also includes mobile app support (across iOS, Android and Windows) is commendable also. Cons I found the sync of contacts with the system and the plugins it uses caused a bit of my mess in my contacts. It was a minor gripe but something that over time became more tedious. Review Source Konstantin E. Photography Used the software for: 1-2 years ### "null" February 19, 2016 5.0 Review Source Shivam M. Assistant Manager - Sales Planning Internet Used the software for: 1-2 years ### "null" July 20, 2017 5.0 Review Source Fernando F. Analista de Desenvolvimento Humano Used the software for: 1-2 years ### "null" August 14, 2015 5.0 Review Source JS Joan S. Filmmaker Media Production Used the software for: Less than 6 months ### "Funcionalidad" July 6, 2021 5.0 En general nuestra experiencia con Zendesk Sell es muy buena y nos ha ayudado a nivel organizativo. Pros Lo que mas nos ha gustado del Software es que es fácil de usar y podemos llevar un control mejor de nuestros clientes, vendas y posibles oportunidades, además tiene multitud de integraciones para estar conectado en todo momento con otros software. Cons Lo que menos nos ha gustado del software es que el portal de clientes para enviar archivos y mantener conversaciones en un poco lioso y ofrece una interfaz poco atractiva. Review Source JB Jeff B. Director of Support Computer Software Used the software for: 6-12 months ### "Up and coming CRM software" March 9, 2016 3.0 Pros The layout is simple and straightforward. Pretty clear, and, aesthetically speaking, well done! Really enjoyed working with the team to get Base CRM implemented. Super helpful customer success manager + engineer! Cons There were certain contingencies we required upon acquisition and they were promised to be done within six weeks. That never happened. There were several other aspects that we needed, were promised, and subsequently never delivered (we've had Base for over 9 months to date). For data import it was fairly easy, but record sanitization was not simple. The way duplicates were (and were not) matched were really difficult to the point where we built out own system outside of the CRM to sanitize. Review Source MH Matthew H. VP Business Development Information Technology and Services Used the software for: 6-12 months ### "Excellent solution" June 28, 2016 5.0 Base is a very intuitive, easy to use, CRM. It has a very streamlined sales pipeline interphase, a simple contact managment data entry format and custom data fields that are simple to set up and very useful for tracking unique datasets. Pros The user interphase, ease of integration with Google Apps, the platform and the price. Cons The steep increase to get the professional suite of tools. Review Source AS Alan S. CEO Computer Software Used the software for: 6-12 months ### "Helps my sales team to manage prospects" February 28, 2018 4.0 Pros Base CRM has been helpful for my sales team to manage the prospects. It helps the team to be accountable and they understand the status of the prospects and the next step to perform with them. Cons Deals can be created with the prospects and the tasks can be assigned to the sales team via this CRM. Helps with visual statistics. Review Source RA Ron A. Marketing and Advertising Used the software for: ### "Base CRM review " December 18, 2014 4.5 Pros It's easy to use. You can sync on mobile devices and desktop computer. It's great for groups and team work. Base works very well on a mobile phone, in my case an iPhone. It's very easy to navigate between the dashboard, to the leads, contacts deals tasks calendars and reports. you can even enter your email setting to save every email in the system regardless of where you send it from. Even when emailing from your computer software like Outlook or Mail, Base will grab this email and include it in your Base database. Cons I haven't had any problems with Base, short of the speed in which it was working on cellular network. At first I needed to clarify myself with the terminology they use (i.e. what's the difference between a lead and a contact.) However, once I realized how they think about it and present it in the software, it all made sense. Review Source HB Harrison B. Customer Success Computer Software Used the software for: 6-12 months ### "The So-So CRM" September 1, 2016 3.5 Pros Creating and maintaining contacts in BASE was pretty easy and intuitive. It also pretty easy to add various tags to leads/customers based upon certain sorting criteria. Cons BASE just lacks features. Its lacking a lot of strong integrations. Creating and building workflows/charts/stat trackers was either too difficult or unintuitive. BASE does work and serves a need, but does not work well with big data. Once our company reached a certain size, BASE could no longer support our growing needs. Review Source VR Verified Reviewer Health Coach Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to Use CRM" September 11, 2017 5.0 Pros Very intuitive and easy to use for keeping your list of contacts organized during the entire sales process. Cons The Gmail integration currently only works with your username as email, but not aliases. Tasks could be integrated with Outlook calendar to get calendar prompts instead of email prompts. Review Source MM Michelle M. Owner Marketing and Advertising Used the software for: 2+ years ### "Zendesk - super easy and great support" June 8, 2022 5.0 Pros Great for the team. Makes less busy work. Cons Activity tracking could be more enhanced Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing Zendesk Sell ease of deployment Review Source SR Sikirou R. developpeur Computer Software Used the software for: 6-12 months ### "Utilisation de Zendesk sell" March 30, 2024 5.0 Pros Nous avons utiliser Zendesk sell pour le emailling et le support clients Cons Nous n'avons pas encore de problème ni d'obstacle Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.