# Page 2 | Zendesk Sell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zendesk Sell the right Inside Sales solution for you? Explore 159 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/199865/Zendesk-Sell/reviews --- Zendesk Sell 4.3 (159) [View alternatives](https://www.capterra.com/p/199865/Zendesk-Sell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Zendesk Sell ## Showing most helpful reviews Showing 26-50 of 159 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SL Sarah L. DIrectrice des opérations Retail Used the software for: 1-2 years ### "Utile mais pas indispensable" June 23, 2025 3.0 La solution est optimisée pour gérer des portefeuilles clients. Possibilité de suivre le CA réalisé, les prospects ... Pros J'ai apprécié la possibilité pour nos commerciaux de suivre leurs portefeuille clients. Il est aussi appréciable de pouvoir consulter les échanges avec les autres commerciaux en cas d'absence. Cons La plate forme n'est plus tenue à jour et comme l'intégralité des solutions Zendesk tout est long et parfois compliqué à paramétrer. Review Source Stanko T. VP Product Development Information Technology and Services Used the software for: 2+ years ### "Potemkin village " September 18, 2024 1.0 After trial (which went well) its all downhill. We discovered three serious bugs, which their support team reproduced and confirmed, and all we got was "we’re looking at it,". A lot of features we started using in serious work are broken or designed to be useless. Pros Interface is ok, all action buttons are where they should be, the structure of the pipeline is ok. Cons Long term usage is impossible due to serious bugs and inability or unwillingness of their team to solve it. Reporting serious bugs to a rudimentary bot is never a good way forward. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zendesk Sell It looked good on paper and during trial Review Source Bo K. Customer Service Ambassador Banking Used the software for: 2+ years ### "More than a typical CRM tool" October 4, 2024 4.0 We mostly used the most of the product's real-time reporting and analytics features. Tracked emails, calls, and used them with sales engagement tools. Pros Delivers the complete view of customers/customer experience in details as in how much you want to see. Uses a data mining terminology, gives you the forecast, and the great feature is you can see changes by adding or removing a number or some group of customers. Cons Cannot use it alone, it has to integrate with other Zendesk products, but only with Zendesk products. And customisation can be a real headache, as it needs to be completely setup before getting its full potential. Review Source AS Abhilash S. Accountant Textiles Used the software for: 1-2 years ### "Zendesk Sell Has Been So Accurate" May 9, 2024 5.0 Pros Zendesk Sell has been an effective solution that make work simple for us. I like the efficiency and accuracy of Zendesk Sell. Cons I do not have issues with Zendesk Sell. Zendesk Sell is great. Review Source Juan Esteban M. Senior Managing Director Real Estate Used the software for: 6-12 months ### "Zendesk Suite evaluates customer service" May 18, 2023 4.0 Zendesk Suite is a website that meets the basic requirements to be a quality site that offers its customers several stages to reach their target audience and provide each customer with the right specialist. It allows clients to add client information and assign ratings to discussions about the motivations behind creating practical assumptions of each conversation. The Zendesk Suite application has a methodology that employs different strategies to discover the image that users have. Zendesk Suite is a cloud-based messaging application that was developed to meet the varying requirements of outreach groups, both large and small. For customers who are happy with Zendesk Suite, it makes the experience of visiting a museum more personalized and changes discussions according to their and their customers' assumptions. Pros Zendesk Suite employs different methods to discover the image we have users through them. It allows customers to collect information about their customers and rank discussions on the assumptions made in each conversation. It is not given an extraordinary score at this stage, which guarantees that it is employed in all organizations. Client assistance is accessible and can help all clients effectively utilize the stage. It combines well with other programs and updates your client interface. Zendesk Suite connects with other programs in the same category, for example, Zendesk and Slack. Cons We use the trial version of Zendesk Suite, and I recently realized that my association was charging per client, rather than a one-time annual or monthly fee that would allow us to have more clients. It has worked consistently and we have had no issues using the scenario in our organization. Review Source VR Verified Reviewer Customer Support Representative Consumer Services Used the software for: 2+ years ### "Awesome CRM tool!" September 21, 2023 5.0 It has been an amazing journey full of learning tips and easy automation. Pros 1\. It makes making decisions easy as the data needed is viewable and at a glance.2. It has intuitive sales management tools such as automated auto-messaging of customers.3. You can easily locate and keep track of leads for future sales and marketing calls.4. It enables uninterrupted workflow as the task player automates activities.5. Its email integration feature is amazing and easy to use. Cons 1\. It's a bit pricey if you want more of the advanced features.2. It has a steep learning curve which might be a discouraging factor for some.3. It does not have built-in marketing features, you will have to do the marketing yourself. Review Source SG Suzanne G. Marketing Manager Computer Software Used the software for: 2+ years ### "Not worth it" December 7, 2021 2.0 We were trying to integrate our sales and support management systems, but we could never get Sell working reliably enough to even start working on the support migration piece. Their support was so poor, we didn't trust them to be able to help us with our mission-critical support application. Pros The layout is attractive, and adding custom fields is easy. Cons There were lots of opportunities for this software to be a lot better than it was, and Zendesk doesn't seem to be interested in improving it. The main reason we chose Zendesk Sell was because we wanted to integrate our sales and support instances, but we were never able to get it working. It's impossible to rearrange columns in reports and you can't filter on certain things. There are simple issues, like when you export a list the FIRSTNAME and LASTNAME fields are combined and can't be separated. Their support was AWFUL; they routinely took SIX WEEKS to respond to urgent requests from us, and even then they didn't fix the problem. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zendesk Sell At the time, we thought it would meet our needs better. Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) We were hoping to get an integrated sales and support solution. Review Source Hector A. Asistente Administrativo Information Technology and Services Used the software for: 6-12 months ### "Maximizando las ventas con Zendesk Sell" June 16, 2023 4.0 La interfaz intuitiva de Zendesk Sell nos facilita su uso diario y las funcionalidades robustas, como la gestión de contactos y el seguimiento de ventas, han mejorado nuestra eficiencia. Además, el soporte al cliente confiable ha sido de gran ayuda. Sin embargo, el costo puede ser un desafío para empresas con presupuestos limitados Pros Cuenta con una interfaz amigable y fácil de usar; ofrece una amplia gama de funcionalidades, como gestión de contactos, seguimiento de ventas, generación de informes y más, lo que permite a los equipos de ventas trabajar de manera más eficiente y efectiva; Zendesk Sell se integra con numerosas herramientas y aplicaciones; ofrece un sólido soporte al cliente, brindando asistencia y orientación a los usuarios a través de diferentes canales Cons El costo puede ser considerado más alto en comparación con algunas alternativas en el mercado; Algunas configuraciones avanzadas o integraciones complejas pueden requerir conocimientos técnicos adicionales o asistencia especializada Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Zendesk Sell está diseñado específicamente para la gestión de ventas, además ofrece opciones de personalización y configuración más avanzadas. Review Source VR Verified Reviewer content strategist SEO (marketing digital) Marketing and Advertising Used the software for: 1-2 years ### "Zendesk Sell : le logiciel CRM conçu pour optimiser les ventes en ligne " August 26, 2023 5.0 Zendesk Sell reste l'un des meilleurs logiciels CRM pour suivre l'évolution des affaires, trouver des opportunités de ventes et conculure plus de ventes. Pros Grâce au logiciel CRM Zendesk Sell, il est facile d'optimiser vos performances commerciales. Que vous soyez startups, PME ou encore grandes entreprises, l'outil vous offre un reporting avancé, un suivi intégral des interactions. Vous avez de ce fait un aperçu global de votre productivité et découvrez les différents axes des opportunités de vente. Je l'utilise pour mes clients et j'avoue que j'aime bien les résultats que nous obtenons. Cons Meme si Zendesk Sell est l'un des meilleurs logiciels CRM pour améliorer les ventes, il convient de noter qu'il propose des tarifs relativement élevés. Review Source AH An H. Client Relationship Management Marketing and Advertising Used the software for: I used a free trial ### "Advanced CRM require learn" August 31, 2021 4.0 Totally is pretty good with the price like they offer. High tech require, report good, beautiful ui/ux Pros They good at show how time to spend on each prospect via Smart Status. Pipeline provide the specialization of each stage require you focus to move deal next stage. The UI:UX is modern and fresh. Its colorful then your eye will interact faster Cons Not have an overview for the pipeline, you should go to report to see. The left-sidebar only provide the information key-in with the Bold style so it may difficult to see and assumpt Review Source CS Clément S. Fondateur Architecture & Planning Used the software for: 2+ years ### "Bon produit mais relation commerciale catastrophique" July 11, 2023 3.0 Pros globalement un bon outil de crm, facile à implémenter et rapidement opérationnel. Cons Politique commerciale catastrophique. Nous avons fait partie de leurs premiers utilisateurs en France. 5 ans plus tard ils nous annoncent que le coût de notre abonnement mensuel va tripler (49$ à 169$ par mois et par poste!!). On essaie de comprendre et d'échanger avec les équipes commerciales. Réponse : \[caché sensible contenu\]. Magnifique façon d'aborder la relation client. Dans les échanges on se rend compte qu'ils ne sont pas capables de retracer les discussions que nous avions eues lors de la souscription de notre abonnement il y a 8 ans... à l'époque où ils étaient très contents d'avoir de premiers utilisateurs en France. Pour une société qui vend un crm c'est propre. Bref Sell est un bon outil, mais la politique commerciale qui l'accompagne est catastrophique et vous prend en otage à la première opportunité alors je ne peux que vous recommander de passer votre chemin. Review Source Aleksandra C. Client Success Marketing and Advertising Used the software for: 6-12 months ### "Great crm" May 10, 2021 5.0 Pros Easy to use and a full suite of features Cons Sometimes can be lacking some needed features Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Zendesk Sell Better reputation and recommendations from industry colleagues Switched from [Salesflare](https://www.capterra.com/p/149522/Salesflare/) Wanted to try out another software for comparison Review Source BWB B. W. B. Owner Business Supplies and Equipment Used the software for: 1-2 years ### "Great Product with GPS" January 9, 2021 5.0 Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that? Pros I loved the ability to log the GPS for site visits. This feature was way ahead of the competition. Cons My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zendesk Sell Price and simplicity Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I switched for the GPS site visit technology that wasn't available on Zoho but ultimately switched back because of a compatibility issue with our software (not Zendesk). Review Source Jared H. Founder and CEO Computer Software Used the software for: 6-12 months ### "Solid SMB/SME CRM. Reports are lacking but otherwise great UX" May 17, 2017 4.0 Pros \- Direct mail integration (no bcc required) saves everyone a world of hassle - Very easy to create customized lists of deals - Mobile app is very, very good - Easy to customize deal page with relevant info including "smart links" to 3d party sites - Decent UI and easy to understand - Integrated Dialer would be great if we weren't already using Dialpad - Quick onboarding, decent SFDC import - Zapier integration Cons \- Reporting is completely inadequate: - No good way to report on lead sources - No way to report on leads by assignee - No way to create new reports if the pre-made ones don't do enough for you - The UI is surprisingly slow. Like, a-full-second-for-a-simple-lookup slow. This is not a complete dealbreaker, but is pretty irritating - Associating contacts to deals doesn't associate your comms w/them to the same deal, so if you have a lot of back and forth with someone about a deal, but forgot to add them to that deal in Base, you won't see the communication on the page for that deal. - Review Source SU Solomon U. Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Zendesk Sell Integration" October 13, 2022 5.0 The zendesk was useful in reaching customers and keeping databases on sales and promotions leads conversion. Pros Zendesk sell offers more features for marketing and adds on the zendesk platform for companies. Cons There are none but the trail but it is a helpful feature to gain customer leads Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing Zendesk Sell I used it as an integration to create database of contacts for lead conversion and marketing purposes. Review Source TE Trent E. Owner & Operator Facilities Services Used the software for: 1-2 years ### "Powerful and simple sales management tool" September 16, 2019 5.0 I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well. Pros \- Simple input for contact information for different clients and potential clients - Super easy to create deals and potential purchases for clients - Schedule appointments, set reminders, and send emails all from within the program - Check metrics and numbers of different members of the sales team for different times and situations. - Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously - Easily sort through customer lists to find people who are relevant under different categories Cons \- Sometimes too easy to change things that have been set by others - Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) A clunky interface that made it hard to see past data and information. Made it very difficult to interact with the information Review Source DW Daniel W. Realtor Real Estate Used the software for: Less than 6 months ### "Very streamlined and efficient, user-friendly and easy to customize, great customer service." January 11, 2018 5.0 Base made it easy for me to customize a CRM to exactly my needs, as well as bring all the functions of my business - from calls and emails to tracking deals and closings - into one place. Pros I'm in the real estate field and I've used maybe a dozen different CRMs over the years, both for myself and at different companies. I've worked in Salesforce, Top Producer, and CINC extensively. I found Base on accident while I was trying out a handful of new CRMs to kick off a new independent venture, and it's easily the best one. It automatically logs a huge number of my activities so I don't have to take notes, includes a built-in phone system so I can make all calls through my computer quickly (and automatically track them), and it's really intuitive and easy to customize. Funny enough, I think one of their smartest "features" is that they give you a 30-day free trial on a full-service version of the software up front. Because it's a really intuitive system, getting a chance to click around in the CRM and test out how I would set it up made it clear quickly it was going to be an excellent option. PS - the customer service is fantastic. I'm admittedly a bit of a high-maintenance client, and they always respond quickly and with clear answers. Cons There are a few places here and there in the Base CRM that are missing small features - for example, there's currently no "Previous Lead" or "Next Lead" button on each lead page, you just have to go back to your lead list (similar to Salesforce). That said, none of these little features have slowed me down any, and they are extremely receptive to feature feedbacks and requests - based on their responses I'm confident that this CRM is just going to continue getting better as they continue adjusting to client feedback and ideas. Review Source AW Andrew W. CEO Marketing and Advertising Used the software for: 1-2 years ### "Avoid this Zendesk stepchild!" October 4, 2022 1.0 Non-existent support. Sales team pretends like they have no obligation to deliver on promises. This product is NOT intended for business use. It's a liability to Zendesk. Pros I used this product when it was Base CRM. It was a great crm, no fluff, just basic CRM features that worked really well. Cons Zendesk's acquisition of this product was a disaster! They've got a bunch of bugs with bringing it into their ecosystem. It took almost a month to provision our account. Yes... we paid for a month of "we'll get it working soon, I promise!" Since then, in the past 6 months, our account has just disappeared as if we cancelled it (we paid for the year already). No login, no access to information, and no support. Support from Zendesk takes a few days per response. Getting back into our account last time took over a week. Right now, we're locked out of our CRM. It's costing us tons of money! Review Source VR Verified Reviewer Sales Strategy and Operations E-Learning Used the software for: I used a free trial ### "Clean, in a good suite -- but not clear" December 7, 2022 3.0 Beautiful interface, but very difficult to operate.Difficult to find things at least at first sight. My usage is Pipedrive, Hubspot and Sales Force. Here it is difficult to make it flow. But it might be my little experience in this specific tool. Pros Clean interface.It is within a super strong suite, remember me Netsuite in the 2010, getting super strong in sales and customer support, as Sales Force in the early days. Good potential. Cons Really not intuitive.Great difficulty in the beginning to understand how to create a company, contact or a deal. It seems that things are hidden. Reason for choosing Zendesk Sell Didn't chose. It was an evaluation. Review Source RG Rissa G. Sr. Dir. of Marketing and Communications Non-Profit Organization Management Used the software for: 2+ years ### "Just wasn't a good fit for us" April 4, 2024 3.0 Pros It was great to be able to keep track of conversations with priority members and for the internal team to also know what those conversations entailed... when it worked. Cons It just didn't work for us and customer service was never helpful when it came to us asking for help. After over 6 months of the team not being able to connect their emails so the rest of the team could see conversations with members, we called it quits. Additionally, instead of helping us with the issues we did have with the platform, customer service was always trying to upsell us to features we didn't even need. Review Source AS Angelique S. Independent Sales Representative Legal Services Used the software for: 1-2 years ### "Zendesk Sell: Mobility and Integration Solution!" November 6, 2019 5.0 Zendesk Sell was well rounded and flexible to cater to our needs. It has various features that we are able to utilize, and smoothen up the sales process, such as customization of sales deals, automation of tasks and roles, forecasting sales, deal customization, even the organization of smart lists, and yeilding reports. Pros As an independent sales representative for Medical Justice, we aimed to be both mobile and flexible for our clients. The company has then decided to dive into an all new CRM software that brings forth mobility and integration that would allow adoption and improvement from the representatives; this is how Zendesk Sell came into the picture. Zendesk Sell happen to offer and provide every detail the company needed for a CRM. It was perfect! It was our solution! Cons So far, it's has been helpful and we love the fact of how flexible it was to cater to our needs, therefore, there is nothing to dislike, nor cons that we could think of. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "I Love This CRM!" April 8, 2020 5.0 Pros I have used this CRM for 5+ years now and have tried a lot of other CRM's over the years and keep coming back to this. Its simple, easy to use, the layout makes sense for how a relationship progresses over time, it integrates into a lot of other software. I just love this in every way. Cons I honestly have no cons with Zendesk Sell. I love this software. Review Source MG Maud G. Digital Marketing & Communications Manager Financial Services Used the software for: 2+ years ### "Happy customers happy businesses." November 13, 2022 5.0 Pros Easy to use. Reasonably priced compared to its competitors. The easiest way to increase sales. We are very honored by the positive feedback of our customers. This product has become the source of our happy customers. Cons There is nothing I really dislike. I would recommend it to anyone to give this product a chance and see the increase in sales. Review Source CL Christopher L. Applications Education Management Used the software for: 1-2 years ### "Very friendly UI, great software and can be customized" July 18, 2019 4.0 Pros Zendesk sell have been one of the best CRM software that I have tested and used in the past. It has very friendly UI and can be customized to your liking. The best part that i liked about Zendesk sell was that it was able to be linked with microsoft office which allowed connection to emails and calendars (sync and will remind you if you have a reminder placed). It also can be implemented onto mobiles which is useful at times and from experience, the mobile app is superb. No issues whatsoever with the mobile app and doesn't lack the functions it have on a desktop. Pricing for this product is very affordable for what its got to offer. Overall this product is great and I do highly recommend it to others. Cons The only thing that I dislike about this software is that it takes a long time to load up compared to other similar softwares. Review Source JP Jesus P. Contador Information Technology and Services Used the software for: 1-2 years ### "Plataforma de Ventas" November 30, 2022 4.0 Es facil de usar, capacitar, implementar. Me gusta que la información esta centralizada lo cual tiene un alto grado de orden. Pros Es faci de acceder y logras adaptarse de forma facil. Puedo usarlo desde cualquier dispositivo Cons La interfaz es un poco aburrida y no hay actualizaciones constantes del menú y opción de personalizar esta sujeta a administrador. Me gustaría fuera más interactiva y usuan colores mas vivos porque los que usan la hacen ver aburrida Review Source Similar Products Featured